Exam 2
Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.
true
_____ have been set up to expand job opportunities for women and minorities.
affirmative action programs
Which of the following is NOT one of the four functions of management?
budgeting
The _____ defines the relationships of authority from one level of organization to the next, from top to bottom.
chain of command
Jack Welch, former CEO of General Electric, was known by his employees as "Bloody Jack" because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.
coercive
_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.
division of labor
_____ is a computerized resource planning system that includes information about the firm's suppliers and customers as well as data generated internally.
enterprise resource planning
The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.
equal employment opportunity commission
According to Herzberg, to keep a worker satisfied or motivated, the manager should:
give recognition to employee
Which of the following is NOT one of the five key types of power?
influential
_____ is the horizontal expansion of an employee's job.
job enlargement
When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:
production
Cristos Hatzienmmanuil worked to make the Olympics in Athens a success. As a manager of the Olympic venues, he had 20 people who reported directly to him. His _____ is twenty.
span of control
_____ is the degree to which tasks are subdivided into smaller jobs.
specialization
Protected classes are:
specific groups that are protected against employment discrimination
The three basic levels of the managerial hierarchy are:
top, middle, and supervisory
The first step in controlling is to:
establish performance standards
According to Theory Y, workers _____ their work.
like delegation and responsibility in
_____ is the management of the production conversion process for both goods and services.
operations management
_____ involves coordinating and allocating a firm's resources so that the firm can carry out its plans and achieve its goals.
organizing
_____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.
orientation
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:
planning
_____ classes are specific groups who have legal protection against employment discrimination.
protected
Which of the following is NOT a need identified in Maslow's hierarchy of needs?
psychological needs
Which of the following is NOT an example of a hygiene factor?
recognition
_____ involves presenting an accurate and positive image of the firm to those it is recruiting for jobs.
recruitment branding
When faced with an employee performance problem, managers tend to experience two primary emotions: anxiety and anger; anxiety, because the situation often leads to conflict, and anger because the manager realizes, "I did not create this problem. The employee did." No matter how well an attendance policy is written, there are those who will abuse it or push the limits. _____ theory can be used to acknowledge positive behavior with rewards and encourage others to improve their sub-par performance.
reinforcement
_____ is the aspect of production control that involves specifying and controlling the time required for each step in the production process.
scheduling
The tool most widely used in making hiring decisions is the:
selection interview
Many organizations that experienced success using problem-solving teams expanded the team concept to allow team members to have greater responsibility in making decisions, implementing solutions, and monitoring outcomes. These highly autonomous groups are called:
self-managed work teams
The line organization is designed with direct, clear lines of authority and communication flowing from the top managers downward.
true
Which of the following factors will be important in the selection of a site for a production facility?
labor costs, proximity to raw materials, access to transportation, and nearness to customers
Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization.
true
Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.
true
Management is the process of guiding the development, maintenance, and allocation of objectives.
true
The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job specification.
true
_____ are groups of employees who share resources and coordinate efforts so as to help members better perform their individual duties and responsibilities. The performance of this group can be evaluated by adding up the contributions of the individual group members.
work groups
According to the Hawthorne effect,:
workers respond to being paid attention to
Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.
true
A system that utilizes long production runs resulting in high-volume, standardized products is called a(n) _____ process.
continuous
Hans Guten makes furniture according to the specifications of the customer who ordered it. Each piece of furniture he makes is unique. He only makes one piece of furniture at a time. Guten is engaged in:
customization
_____ is the process of grouping jobs together so that similar or associated tasks and activities can be coordinated.
departmentalization
Based on the expectancy theory, managers who want to motivate their employees should:
determine what factors might counteract the effectiveness of a reward, determine rewards valued by each employee, link rewards to performance, and make sure the rewards are adequate for the level of performance
A company that is centralized has given a great deal of decision-making authority to lower-level managers.
false
The first step in setting up a control process is to measure performances.
false
The _____ is a 1993 law that requires employers to provide unpaid leave for up to twelve weeks.
family and medical leave act
A German company specializes in building laboratory rooms for handling dangerous viruses and bacteria. Each room is designed to have a completely separate life support system that allows the users to examine and identify the viruses and bacteria without contaminating any other area. What type of a layout would be used to construct such a room?
fixed-position
_____ are incentive programs based on group productivity. Employees share in the financial gains attributed to the increased productivity of their group.
gain sharing plans
Managerial skills fall into four basic categories. What are they?
global management, conceptual, human relations, and technical skills
_____ theory is based on the premise that an individual's intention to work toward a goal is a primary source of motivation.
goal setting
A _____ is a formal complaint, by the employee or by the union, that management has violated some part of the contract.
grievance
The goal of inventory management is to:
hold down costs and maintain accurate levels of inventory
There is a facility in California that takes off-the-shelf Ford Mustangs and hones them into high-performance vehicles. The assembly line at this facility is simply a line of cars on hand-pushed carts that are moved from station to station, but many of the operations that are typically performed in an assembly plant do take place here. Using this system the company has turned out over 8,000 vehicles, more than any other American specialty vehicle manufacturer. This is an example of:
mass customization
Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses:
mass production
Hershey's hot cocoa mix combines dry milk, whey, corn syrup, processed cocoa, aspartame, and artificial flavorings and colors. This conversion process is an example of:
the assembly process
Decentralization is usually desirable in a company when:
the firm is operating in a dynamic environment, the firm is very large, the firm is geographically dispersed, employees are willing to take responsibility
According to _____, workers respond to attention from superiors, and they like their opinions to be valued.
the hawthorne affect
Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:
theory y assumptions
_____ management emphasizes the use of quality principles in all aspects of a company's operations.
total quality
A company that uses departmentalization groups jobs under the authority of one manager for the purposes of planning, coordination, and control.
true
A labor union is an organization that represents workers in their disputes with management over wages, hours, and working conditions.
true
A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.
true
A study of the tasks required to do a job well is called a job analysis.
true
Arranging a firm's human and material resources to carry out plans is called organizing.
true
Human resource management is the process of _____ people in order to achieve organizational goals.
motivating, evaluating, developing, and hiring
The informal channels of communication of an organization are often referred to as the grapevine, the rumor mill, or the intelligence network.
true
The equity theory is concerned with:
how fairly a worker is treated compared to coworkers
List the three basic categories of managerial roles.
informational, interpersonal, and decisional
In many companies, workers are trained by assigning them to several different jobs over a period of time. This regular shifting of assignments is called:
job rotation
The purchasing function, sometimes called _____, is an important part of any firm's production strategy.
procurement
_____ is the process that converts inputs into outputs that can be sold as goods and services.
production
According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called _____ needs.
safety
An organization's _____ is its general purpose or reason for existence.
mission