Exam 3 (Chapter 7-9)

In ________ appraisal, feedback is obtained from subordinates, peers, and superiors- every level involved with the employee

360 degree

Which of the following is an advantage of using work-of-mouth recommendations to fill job positions?

Employees tend to know who will be good fit with the organization.

In ________, employees are given credits, which they "spend" by selecting medical and dental insurance, department care, life insurance and so on.

Flexible benefit programs

The ________ prohibits U.S. employees from bribing foreign officials

Foreign Corrupt Practices Act of 1977

Which of the following is true of job analysis?

It helps increase value added by employees to the organization.

Which of the following is true of applications and resumes?

They provide basic information that help prospective employers choose candidates

________ usually refers to teaching lower-level employees how to perform their present.

Training

Which of the following is an example of a quid pro quo harassment?

a manager denies a pay raise to a subordinate for refusing to go out on a date

In the context of labor relations, ________ refers to the use of a neutral third party, typically jointly selected, to resolve dispute.

arbitration

Multicultural organizations differ from pluralistic organization in that they

are marked by an absence of prejudice of discrimination

Which of the following is one of the goals of diversity training?

developing the skills needed to manage a diversified workforce effectively

________ involves teaching managers and professional employees broader skills needed for their present and future jobs

development

Which of the following is considered a disability under the Americans with Disabilities Act (ADA)?

cerebral palsy

The most common negative effect of diversity at the workplace, contributing to inacccuarcy and inefficiency, is

communication problems

In the context of organizational integration,_________ allows interdependent to modify and adapt their actions as long at they meet the deadlines and targets required for working with others.

coordination by a plan

The primary intent of affirmative action is to

correct historical discriminations against minorities

In the context of the vertical structure of a firm, which of the following is true of delegation?

it entails getting work done through others

Which of the following is an advantage of external recruiting?

it inspires innovation

Which of the following is true of the provisions of the Labor-Management Relations Act?

it permitted workers to decertify (reject) a union as their representative

In the organizational approach of ________, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy

lean manufacturing

APA Question: Which of the following is NOT a section that should be included in an APA format essay?

Reasoning statement

Which of the following is a disadvantage of the product approach to departmentalization?

The duplication of effort is expensive

Which of the following is a characteristic of pluralistic organizations?

acceptance of minority group members into the informal network

APA Question: Language in an APA paper should be:

all of the above

APA Question: APA regulates all of the following except _________

all of the above are regulated by APA

Which of the following involves Social Security verification, a criminal records check, and past employment and education verification?

background check

When employees believe that their differences are not merely tolerated but valued, they are likely to

become more committed

Which of the following is an advantage of managing a diverse workforce?

enhanced perspective on a differentiated market

According to the Great Hofstede's model, the United States

exhibits a small power distance

In the context of organizational integration, _______ is the presence of rules and regulations governing how people in the organization interact

formalization

Companies that provide opportunities for diverse employees are most likely to

have greater flexibility than companies with a homogenious workforce.

Which of the following is a defining characteristic of monolithic organizations?

homogeneity

Which of the following departments of an organization focuses on activities that attract, develop, and motivate people at work?

human resources

Which of the following is a difference between a mechanistic and an organic organization?

in a mechanic organization the source of guidance in rules, whereas in an organic organization the source of guidance is personal judgement

Which of the following is one of the disadvantages commonly associated with a diversified workforce?

increased misunderstandings and mistrust

In the context of performance appraisal ,________ has been criticized for resulting in unrealistic expectations, too much rigidity, and too much focus on short-term achievement in appraisals.

management by objectives

Which of the following is a characteristic of a mechanistic organization?

obedience to authority as an expression of commitment

A(n) ________ organization depends heavily on an informal structure of employee networks

organic

In the context of the fundamentals or organizing, which of the following depicts the positions in a firm and the way they are arranged

organization chart

In the context of selection methods, __________ refers to the consistency of test scores over time and across alternative measurements.

reliability

Which of the following is true of labor supply forecasts?

retraining downsized workers is an approach to increase the labor pool

In diversity training, skill building differs from awareness building in that

skill building aims to train employees and managers to deal effectively with one another and with customers in a diverse environment

Samuel is an entrepreneur who specializes in processing techniques for high-end photography enthusiasts. In his organization, there are few rules and formal procedures, and the staff tends to make their own decisions. Samuel's operation is best described as a

small batch organization

The _________ is the number of subordinates who report directly to an executive or supervisor

span of control

In the context of the horizontal structure of a firm, research, legal, accounting, and human resources departments are examples of ________

staff

When organizations coordinate activities by establishing routines that remain in place over time, it can be said that work has been _______.

standardized

In a(n) _________, individual organizations share administrative authority, form social links, and accept joint ownership.

strategic alliance

Which of the following is a disadvantage of a matrix organization?

too much democracy can lead to not enough action