Final

The leader of a particular group conducts personal meetings with his team members

He is developing group emotional intelligence

Which of the following is the most recommended approach to leadership during a crisis?

Lead with compassion

Front-loading communication messages involves

Placing key ideas in the beginning of a conversation

Chief financial officer Justin ...

Rationalizing

An important implication of expectancy theory is

a link between rewards and performance should be made explicit

When coming up with a creative idea

a person needs to try a large number of ideas

To attain the highest level of cultural intelligence, it is important that _____.

a person's head, body, and heart work together smoothly

An example of a physical structure to facilitate communication among team members is

a shared physical facility such as a beverage lounge

A major aspect of direction setting by the leader is to:

anticipate and create a future for the firm.

Helen receives a watch from the company as a compliment for her value adding service. This can be seen as an act that

appeals to her pride and thereby motivates her further

A key barrier to cross-cultural communication is to confuse the identity of people because they

are members of the same race race or ethnic group

A major listening problem many leaders face is that they

are overloaded with responsibilities

A vitally important part of being a charismatic leader is

being emotionally expressive and warm

Middle manager Bob establishes quotas for his organizational unit ...

bring one fresh idea to each meeting

In contrast to his or her southern counterpart, the stereotypical northern U.S. manager is likely to be:

brusque and impatient for results.

A major moderating variable in the use of rational persuasion is the

credibility of the influence agent

The typical behavior of French managers in major French corporations illustrates how:

cultural values influence leadership style.

A potential disadvantage of being a leader is

having fewer people to confide in about work related issues

Jodie has a high self efficacy, that means

highly confident she can perform a task

The pygmalion effect, group members

live up to expectations set for them

An intellectual characteristic of creative people is that they

maintain a youthful curiosity throughout their lives

The contingency approach to leadership explains that leaders are most effective when they

make their behavior contingent upon situational forces

Margret has Machiavellian tendencies

manipulate other people for her personal gain

If hands-on guidance is carried to the extreme, it can result in

micromanagement

An organization's strategy is its:

overall concept for achieving its objectives.

To become more creative

overcome traditional thinking

A leader must acquire ____ in order to influence others

power

The best example of personal power would be power stemming from the

relevant expertise a person brings to the job

Materials handling manager Mary Ann wants to make the rounds

she casually drops by the cubicles of her direct reports to chat

The purpose of a SWOT analysis is to assess:

strengths, weaknesses, opportunities, and threats.

To apply "management by storytelling" the leader should

tell fascinating stories about the company to employees

A major source of individual differences in ethics and morality among leaders is

the leader's level of greed, gluttony, and advice

Leaders "who have the right stuff" have

the necessary traits and characteristics to lead effectively

Diversity is most likely to enhance business performance when:

the organization culture supports diversity.

Bartering is a form of negotiation in which

the parties exchange goods and services in a manner pleasing to both sides

Canon Inc, has found that a key to creating new products is for

the production team to work physically close to developers

Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group has dined together for several hours. Katrina would show cultural sensitivity by:

trying to understand the dining tradition.

Plant manager Kristina practices evidence-based leadership when she

uses leadership practices proven to be effective

Anika Bananga, a CEO, is a black woman raised in Africa.

CEO

is the most successful influence outcome

Commitment

Adapting to changing times is the most important for which approach to leadership?

Contingency approach

Which of the following is a characteristic of group emotional intelligence

Group efficacy also contributes to group emotional intelligence

Charismatic leaders use visions for the important purpose of

inspiring group members

A creative idea is considered to be innovative when the idea

is put into action

Recognition is a strong motivator because

it is a normal human need

A communication strategy that can make a person appear powerful is

knowing exactly what they want

The most frequent activity in knowledge management is:

knowledge dissemination.

The general purpose of disaster planning is to

prevent a crisis

A marketing advantage for a company having a multicultural work force is that:

programs can be readily developed to reach a targeted ethnic or racial group.

A key part of a leader having humility is to

put group members in the limelight

A key part of 360-degree feedback is for leaders to

receive feedback from those who work with and for them

The true object of negotiation is to

satisfy the underlying needs of both parties

An important way of inspiring people is to

satisfying their higher level needs

Rita is a leader of high integrity. According to the technical meaning of integrity, Rita will

stick to the principles she thinks are right

Jacob is a team leader that recognizes collaboration is important to success. He values

trust for each other

A major concern about using goals to boost performance is that some workers will

use dysfunctional methods to attain goals

Hospital administrator Amanda has an urgent time orientation. She is likely to:

value time as a scare resource.

A study of empowerment in a firm with operations in United States, Mexico, Poland, and India found that empowerment was negativley associated with job satisfaction amoung the workers in

India

power stems from a leaders authority to respond to the consequences of peoples actions

Reward

Int he context of innovation, Proctor and Gamble is noted for

Training managers in thinking about product design

A study of about 457 German managers indicated that they had a pronounced cultural value related to:

a strong performance orientation.

Feedback on coaching should be

an specific areas that need improvement

A recommended tactic for developing teamwork is to explain to a team that is has

an urgent constructive purpose

Corporate social responsibility centers on a firms

positive contribution to society

The purpose of collaboration is to

search for win-win solutions to conflicts

A recommended way of a a model of teamwork is

share the power with team members

The most effective part type of humor for an organizational leader to use is directed at

himself or herself

A particularly robust strategy for enhancing creativity in an organization is to

hire people who are already creative

The recommended approach for strategy formulation by a leader is for him or her to:

inspire a large number of people to help achieve organizational purposes

The recommended approach for strategy formulation by a leader is for him or her to:

inspire a large number of people to help achieve organizational purposes.

Charismatic leaders use metaphors and analogies primarily to

inspire team members

Which of the following is true of the motivational use of recognition and praise?

An individuals preference should be taken into account

A stereotype of difference in negotiation styles by American is that

American move quickly toward a resolution of the problem

A contextual chameleon is a global leader who:

adapts to unfamiliar roles and environments.

Sending thank you notes to larges numbers of people is generally regarded as a

basic but effective political technique

The approaches to negotiation that emphasize collaboration focus on

beginning with a plausible offer

An essential part of coaching is to

help remove obstacles for the person being coached

A carefully considered vision statement:

helps us know who we are and who we are not.

The coaching style of leadership in the situational leadership model II is described

high on directing and high on supportive behaviors

To achieve best results, advanced technology for knowledge management should be:

combined with an organizational culture that values knowledge management.

A major characteristic of a team is

common commitment

A goal contained in a team mission statement should be

congruent with organizational objectives

An effective vision should

connect with the goals and dreams of the constituents

A major leadership initiative for enhancing a learning organization is to:

create a strategic intent to learn.

The employees of an organization are told that if they don't work for a minimum of three extra hours every week, they would not be considered for promotions. This is an example of

deliberate Machiavellian-ism

Studies have shown that employees working in an ethical environment

deliver superior performance

A leader acquires prestige power through

developing an outside reputation

A company engages in the brand-leadership strategy when it:

develops the reputation of its brand name.

An important part of making an inspirational appeal is to

display emotion as needed

A recommended method of selecting team members is to

emphasize self-selection when possible

Edwin, an engineer in an (ethical) construction material manufacturing company always strives to give his best because ....

employees who work in an ethical environment tend to be better motivated

According to the idea of entitlement, some corporate executives behave unethically because they feel they are

entitled to whatever they can get away with or steal.

The achievement motive refers to

finding joy in accomplishment for its own sake

A common thread to creativity-enhancing exercises is that they require

flexible thinking

Derek is a hands on leader, so he is likely to

get involved directly in solving customer problems

An effective coaching technique to achieve enthusiasm and high performance is for a leader/manager to

give gentle advice and guidance to team members