FINAL REVIEW QUESTIONS-ARTS 1

With regard to the American funeral rite, which of the following does the funeral usually accomplish? 1. Provides opportunity to face reality of the loss 2. Gives the opportunity to express emotion and receive comfort 3. Gives final closure 4. Allows the completion of all "unfinished business"

1. Provides opportunity to face reality of the loss 2. Gives the opportunity to express emotion and receive comfort

In many States, the permit to operate a crematory states that the opacity shall not exceed________ % except for __________ seconds in any ________ minute period.

20; 30; 60

Adult wood caskets normally increase in length in

3 inch increments

Most infant caskets increase in length in increments of

6 inches

The length of a standard adult metal casket is

6'6"

Human remains are made up of _________ % moisture, __________% combustible solids, and ___________ % non-combustible solids and are classified as Type ___________ waste.

85; 10; 5; 4

Orders and decrees from governmental agencies which have the force of law is considered

Administrative law

Federal legislation that requires employer to treat applicants and employees equally regardless of age:

Age Discrimination in Employment Act

Directing is also known as: Actuating Leading Controlling All of these choices

All of these

Legislation that guarantees disabled people equal access to employment, as well as access to public places:

Americans with Disabilities Act

Traditionally, when sons marry and return with their wives to the family homestead to live, this type of family structure is called:

An extended family

This is an allowed and approved reason for job discrimination when hiring:

BONA FIDE OCCUPATIONAL QUALIFICATION

A line of credit that may be used over and over again up to a certain borrowing limit:

Both open-end credit and revolving account are correct

Strict departmental standards with little or no variation of the standards:

Bureaucratization

The major source of mortuary law is

COMMON LAW

Source of market data that explains where certain manufacturers are located:

Census of Manufacturing

Federal legislation that prohibits discrimination on the basis of race, color, religion, sex, pregnancy, or national origin:

Civil Rights Act

Person-centered counseling is also referred to as

Client Centered Counseling

The concept that all cultures have something of value to add to the common good for all society?

Cultural Relativity

For shipment of remains it is necessary to have one of these to attache the papers to the shipping case:

Envelopes to contain transportation papers

Also known as - Wage and Hour Laws:

Fair Labor Standards Act

Long-term capital that is invested in the small business; also, funds invested in such long-term assets as: land, building, machinery, furniture, fixtures, and other equipment: Economic base Fixed assets Factoring Fixed capital

Fixed Capital

If the family of a military veteran wants to order an upright head stone for his grave at Mountain View Cemetery, what form must the funeral director and family complete.

Form 40-1330

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____________ pricing

Functional

Blame directed toward one's self based on real or unreal conditions is called mourning grief guilt bereavement

Guilt

Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities:

Human Resource Management

A document that lists the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively is called:

JOB DESCRIPTION

The process of determining the critical components of a job for purposes of selecting, training, and rewarding personnel: Human resource management Job Analysis Job description Inventory turnover

Job Analysis

The religious structure of American society is primarily

Judeo-Christian

A charge against another's property as security for a debt or claim is

Lien

The person or persons to whom the Cemetery Authority has conveyed a right of interment through original purchase, by transfer from original purchaser, or who hold such right by inheritance:

Lot holder

The art and science of motivating people toward the achievement of a goal:

Management

A source of information that is used by a business to determine where the potential customers are located is a:

Market Survey

Named for the King of Cria, whose wife, Artemisia, built one of the Seven Wonders of the Ancient World. Astructure used for entombment. A building that houses crypts for burial. A community form of this building is for many families, and a private one is generally sold for use by a single family:

Mausoleum

How may a funeral home make its own minor revisions to the wording of the mandatory disclosures required by the FTC Funeral Rule?

No revisions may be made

The method of dividing an intestate estate where a class or group of distributees take the share which their deceased ancestor should have been entitled to, and not as individuals is distribution ___.

Per stiripes

The obtaining and maintaining of a satisfactory and satisfied workforce is

Personnel management

Which of the FTC required packages should be the lowest fee on any funeral home's GPL? Direct Cremation Direct Burial Forwarding Remains to Another Funeral Home Receiving Remains from Another Funeral Home

Receiving Remains from Another Funeral Home

The fair market price to purchase similar products in similar condition: Pricing policy Overhead Replacement value approach None of these

Replacement value approach

A plan which provides inducements to potential purchasers of products and/or services:

Sales Promotion

A printed form the funeral home uses specifically for the funeral director and the family to make funeral merchandise and service choices and make financial arrangements is the:

Statement of Funeral Goods and Services Selected

A belief which dictates the individual must abstain from certain acts dealing with death is a:

Taboo

A wood state casket labeled 6/6XX would measure in length 6 feet, 6 inches, and in width: 26 inches 24 inches 28 inches 22 inches The 6/6 means that the casket is 6 feet 6 inches long. The two X's mean that 4 inches is added to the standard interior width of a wood casket which is 22 inches. Thus it is 26 inches wide.

The 6/6 means that the casket is 6 feet 6 inches long. The two X's mean that 4 inches is added to the standard interior width of a wood casket which is 22 inches. Thus it is 26 inches wide.

Which of the following defines the flashpoint of a liquid?

The minimum temperature at which a liquid gives off enough concentrated vapor to ignite

All of the following are examples of Kohlberg's stages of moral development EXCEPT: the moral stage the post-conventional stage the conventional stage the pre-conventional stage

The moral stage

An intangible asset that is a distinct name, sign, or symbol that the federal government grants exclusive rights to use:

Trademark

Those funeral rites which follow a prescribed order of worship dictated by religious tradition are

Traditional Funeral Rites

These are relatively small cemeteries with rows of headstones of size and style determined by the lot owner. Located in larger cities, they appear crowded and may use multiple depth burial methods.

Urban Cemeteries

A cost which is uniform per unit, but fluctuates in direct proportion to change in the related total activity or volume:

Variable expense

May a funeral home list a separate fee on its GPL to conduct an identification prior to cremation? Yes- Depending on the State! Yes No Never

Yes-Depending on the State!

Which of the following would NOT be an anticipated part of the disposition of human remains when the service is a traditional funeral?

a memorial service

A life insurance policy in which premium payments continue until death occurs is classified as:

a whole-life policy

When this limit is exceeded, the employer must take proper steps to reduce employee exposure:

action level

The contract between a principal and an agent creates a relationship called

agency

The stage of estrangement an individual feels in social settings that are viewed as foreign, unpredictable or unacceptable is known as

alienation

Factors that influence prices: wholesale cost visual appeal quality of material making the product all of these choices

all of these

Of those listed below, which are the most easily discernible by a crematory operator with regard to determining the sequence of cases for that day? the type of container which specifies the religion of the deceased amount of body fat religion ethnicity

amount of body fat

A contract in which the parties make known their intentions by words is

an express contract

A/an _________ family would include a son and his family.

an extended family

The component part of the throw that hangs down into the body of the casket is the

apron

The body of the casket includes the

base molding

An existential statement about the physical and social world is known as

belief

In reference to cremation, the amount of waste incinerated per unit of time, usually expressed in pounds per hour is called ___.

burn rate

As per the FTC Funeral Rule the funeral director must present the family a list of the available types of caskets along with their prices. This list is referred to as the:

casket price list

Grief extending over a long period of time without resolution is called

complicated grief

A term for blood kin is

consanguinity

Which of the following would lead a liturgical Protestant funeral processional and recessional?

crucifer

The election to void a contract is called

dissafirmation

Which of the following terms is defined as having a sense of truth, honor and fair business interactions?

ethics

To assist by understanding of the circumstances or situations the individual is experiencing and to assist that person in the selection of an alternative adjustment if necessary:

facilitate

Obtaining cash before payments are received from customers by selling off one's accounts receivable to a third party:

factoring

The ultimate decisions about the details of a funeral are the responsibility of:

family

A non-compulsive standard of behavior that is only socially enforced:

folkway

One of the categories required to be itemized on the GPL; this involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider:

forwarding of remains

The type of lighting used in a funeral home that reflects off of the ceiling is

indirect lighting

Protection against physical perils such as fire and flood where monetary compensation will allow rebuilding and recovery is called: insurance redundant property ownership resource planning hazard reduction

insurance

Which of the following examples explain how funeral service facilitates grief?

it allows grievers to feel the pain of loss

All of the following are fiduciary components of pre-funded funeral arrangements EXCEPT: determining the funding methods the commissions associated with the deposited money disclosures regarding financial institution and interest rate maintaining the confidentiality and security of the arrangement details

maintaining the confidentiality and security of the arrangement details

A type of grief reaction when the person experiences symptoms and behavior which causes them difficulty, but they do not see or recognize the fact that these are related to the loss

masked grief

A causative factor in the creation of the "first death-free generation" is

modern medical technology

Which of the following is a source of income in the funeral business? salaries promotions/advertising non-formula services occupancy/rent/mortgage

non-formula services

The word contemporary means

of the same time period

The party who makes the offer is the

offeror

The registered right of an inventor to make, use, and sell an invention:

patent

A joint/extended family is usually

patriarchalc and conservative

The person protected by insurance against property loss or damage is the:

policy holder

Which of the following is not a hardwood used in casket construction? redwood birch cherry maple

redwood

An adaptive maneuver characterized by an inability or unwillingness to act with the aim of asserting or sustaining individual control, autonomy or self-esteem:

resistance

An adaptive maneuver characterized by an inability or unwillingness to act with the aim of asserting or sustaining individual, autonomy or self-esteem:

resistance

Which of these MUST appear on the casket price list with the description of each casket? Other factors may be used to clearly describe each casket, but this one is mandatory. retail price wholesale cost model number manufacturer

retail price

A type of casket interior style in which the casket material is drawn together, in parallel fashion, with a specific sewing process is

shirred

The focal point of worship in the strict liturgical church is:

symbolized by the cross

Crematory operated by an entity other than the funeral home or funeral provider who contracted with the family of the deceased is called:

third party crematory only

Which of the following is Worden's second "Task of Mourning"?

to experience the pain of grief

Which of these items is included in the package called Receiving Remains From Another Funeral Home? transportation from closest airport one session of visitation if requested a Memorial Service average grave opening charge for local cemeteries

transportation from closest airport

Account established by one individual to be held for the benefit of another, creates a fiduciary responsibility:

trust accounts

A procedure which creates one total package for both services and merchandise is

unit pricing

Beliefs that are held in high esteem and become the rule and guide for your life are:

values

Meaning: Burial alive:

vivisepulture

Which of the following terms is synonymous with loudness?

volume