FSU: - COM 3150

To choose strong words a. use nouns b. use action verbs c. avoid adjective and adverbs d. all of the above

**** d. all of the above

In business writing, grammatical correctness is very important because? a. errors can damage your credibility b. errors can distract the reader c. errors can confuse the reader d. all of the above

******** d. all of the above

The planning stage should take about?

50% of the time you have to produce the message.

Which of the following reflects providing pertinent information to the audience?

A speaker mentions his tips for writing effective reports to business students at a college.

For what reason would an editor of a political newsmagazine choose to use justified type?

Allowing more text to fit in a given space

________ is the technology used to superimpose computer-generated text, graphics, or sounds onto a user's physical domain, either on a device display or directly onto the physical world itself?

Augmented reality

What term is used to refer to a standard block of text that is reused in multiple documents?

Boilerplate

This consists of one independent clause with one or more subordinate clauses?

Complex Sentence

This consists of two or more independent clauses with no subordinate clauses?

Compound Sentence

Identify the sentence that is NOT in parallel form?`

Creating schedules and to mentor people are the main parts of the job description.

________ are milder synonyms that are sometimes used in place of strong words to convey meaning without carrying negative connotations?

Euphemisms

________ is the richest medium of communication?

Face-to-face communication

A good listener refers to the message in the following sequence: hear, interpret, understand and respond?

False

According to the text, managers generally prefer to communicate by written message?

False

An abstract word stands for something you can touch, see, or visualize?

False

Communication must include a verbal component.?

False

Encoding is the process of converting a message into symbols that people will understand?

False

In organizations, only top managers are sources of messages?

False

Small, numerous, near, and good are all examples of concrete words?

False

Telephone communication is the richest medium?

False

The passive voice creates more direct, shorter sentences and makes your writing easier to understand?

False

The terms verbal communication and oral communications are interchangeable?

False

The words "kick," "increase," "dog," and "desk" are examples of abstract words?

False

What are lines of text or graphics that are repeated at the top of every page in a document?

Headers

Which of the following is true for gathering information for written communication?

Information for simple messages can be gathered using informal techniques

When deciding if your purpose is worth pursuing, ask yourself:?

Is the purpose realistic?

Which of the following is true of the direct approach to presenting information?

It generally starts with the main idea and follows up with the evidence

________ media communicate in the simplest ways, provide no opportunity for audience feedback, and aren't personalized?

Lean

________ is a medium's ability to convey a message through more than one informational cue, facilitate feedback, and establish personal focus?

Media richness

________ are brief printed documents traditionally used for the routine, day-to-day exchange of information within an organization?

Memos

Which of the following allows reports and other documents, that were once distributed on paper, to be transferred as electronic documents?

PDF

Which of the following is true of the indirect approach to presenting information?

The main idea is withheld until a logical and persuasive case can be built up

________ must be stated as precisely as possible, identifying which audience members should respond, how they should respond, and when?

The specific purpose

Workplace writers use ________ to address the overall look and feel of a page or screen, including color palettes and background images?

Themes

Amber Consulting decides to organize a public service ad campaign as part of its corporate social responsibility (CSR) initiatives. The company chooses the issue of water conservation and aims to inform people about the problem through its ad campaign. Which of the following will MOST weaken Amber Consulting's decision to start the campaign?

This issue of water conservation has been in the news for the past several months and has been the subject of numerous campaigns

Which of the following is a complex sentence?

Though bullfighting is censured by some, its popularity in Madrid continues unabated.

When might you prefer using the active voice over the passive voice in business communication?

To make your writing more direct and personal

________ sentences, usually the first one in the paragraph, give readers a summary of the general idea that will be covered in the rest of the paragraph?

Topic

By giving communicators the ability to see, hear, and react to each other, oral media are useful for encouraging people to ask questions, make comments, and work together to reach a consensus or decision?

True

Communication is the exchange of information between a sender and a receiver?

True

Concrete words are far more specific than abstractions?

True

Emphatic listing is listening with the intent to understand?

True

Feedback is the receiver's response to the sender's message?

True

Functional illiteracy is not a problem for Canadian management.?

True

Jargon is an efficient way to communicate within the specific groups that understand these terms?

True

Selective perception is the term used to describe when people screen out information that is not consistent with their beliefs or background?

True

The computer industry is an example of a profession that has developed its own jargon?

True

The degree of confidence and trust the receiver has in the sender or the source of the message is called source credibility?

True

The main advantage of written communication is that it provides a permanent record of a message?

True

The mind-mapping technique asks who, what, when, where, why, and how questions to distill major thoughts from unorganized information. Is this statement true or false?

True

The passive voice combines the helping verb "to be" with a form of the verb that is usually the past tense?

True

Written media offer a permanent, verifiable record of communications?

True

Milkman Foods has developed a malted milk powder for children. Which of the following questions is MOST relevant in helping the company identify the target audience for the promotional campaign of this product?

Who makes the buying decisions in households?

Which of the following questions will NOT help determine the audience profile?

Will the message change anything?

Media richness depends on ________?

a medium's ability to facilitate feedback

Use ________ to avoid categorizing or stigmatizing people based on their gender, race, age, ethnicity, level of ability, or other personal characteristics?

bias-free language

All of the following are techniques for selecting the best words except?

choose formal and unfamiliar words

The activities of revising, producing, and proofreading take place in the _____ stage of the message writing process?

completing

When do you step back to review the message to make sure it is clear, concise, and correct?

completing

A sentence that has ONE independent and ONE dependent clause is known as a ________ sentence?

complex

Most business messages today aim for a(n) ________ tone?

conversational

In MS Word, the AutoCorrect feature can ?

correct common typing errors.

When choosing words to convey a message, successful writers pay attention to--?

correctness and effectiveness

The first stage of the writing process includes? a. clarifying your purpose. b. analyzing audience members. c. gathering information. d. all of the above

d. all of the above

The ________ of a word is its literal or dictionary meaning ?

denotative meaning

In which of the following methods of communication are privacy and security concerns the highest?

electronic

A(n) ________ is a statement on your behalf by someone who is accepted by your audience as an expert?

endorsement

Richness is a medium's ability to ________?

establish personal focus

Daniel is a lawyer who has shifted to a new town. He needs to build his credibility with the residents of the town in order to establish a client base. Which of the following methods is most likely to help Daniel build his credibility?

establishing his qualifications and expertise

Which of the following purposes of a business message helps define the overall approach needed, from gathering information to organizing the message, without setting precise goals?

general purpose

A primary advantage of written media is that they ________?

increase control over the message

An example of a specific purpose for a business message would be to ________?

inform employees about the new vacation policy

The general purpose of a business message is to?

inform, persuade, and collaborate with your audience

The term ________ refers to a centralized database that collects the experiences and insights of employees throughout the organization?

knowledge-management system

Matthew heads the HR team at his workplace. Two team members, Alex and Brianna, are involved in a conflict regarding work. Matthew supports Alex, because he and Alex often go bowling together. Hence, Matthew fails to establish credibility. In which of the following characteristics is Matthew lacking?

objectivity

Which of the following is a disadvantage of written media?

offers no opportunity for nonverbal communication

An organization has recently introduced radical changes in its methods of working. Managers of various departments must now ascertain employees' views on the changes and gauge morale. However, there is a concern that employees may not be fully honest about their reactions and may tend to present a positive picture of the situation. Which of the following communication media can managers use to obtain an accurate impression of the situation?

oral media

The second stage of the writing process includes?

organizing your ideas and composing the first draft

If you want to downplay an idea, you must ________?

place it in the middle of the sentence

Which of the following correctly lists the three-step writing process?

planning, writing, completing

One of the drawbacks of using email is its ___________?

privacy risks

In a paragraph, the support sentences ________?

provide examples or evidence for the topic

Which of the following is NOT a way of emphasizing an idea?

putting the idea in the middle of a sentence

To create an effective business writing style, it is a good idea to?

simplify your language

Which of the following is a disadvantage of oral media?

spontaneity

In the indirect approach to drafting a message, ________?

the main idea usually appears towards the end of the message

A travel agency is advertising a new holiday package. Which of the following information about the destination is NOT pertinent for the target audience?

the national income of the country

The best way to convey the "you" attitude is to express your message in terms of?

the needs and interests of your audience

Using the active voice often makes writing more direct, livelier, and easier to read. Passive voice is not wrong grammatically, but it can be cumbersome, lengthy, and vague?

true

Ben needs to send an email to his superior describing the progress of a project. Which of the following styles should Ben use to communicate in a businesslike tone?

use plain language to make messages simpler

Sheila is the HR manager at a firm that sells home appliances. She has to send an email to her boss regarding the change in payscales of employees. Which of the following strategies should she avoid so that she can send out an effective business message?

using an elevated and formal tone

Stephen, an economics professor, is invited by a university to speak on the recession affecting the Spanish economy. Which of the following represents the most ineffective way in which he could fail to establish credibility with the audience?

using hyperbole to discuss his achievements

Which of the following methods will help ensure a conversational tone suitable for business messages?

using plain language

In which of the following cases will a direct approach be the appropriate message strategy?

when the message is extremely long