Fundamentals for success in business
What is the difference between a goal and an objective?
A goal is an outcome, the ultimate target, and end result. An objective is an intermediate step that you must complete in order to accomplish your goal.
What is an example of secondary research?
A hospital approves a patient for a needed surgery because a credit check revealed good credit.
What is the foundation for a referent power base?
A leader's perceived characteristics and attributes
What is an Intelligence Quotient (IQ)?
A measure of one's congitive intelligence ie, how smart one is.
What is the difference between a market stakeholder and non-market stakeholder?
Market stakeholders are those that engage in economic transactions with the business. Examples of primary stakeholders could be customers, suppliers, creditors, or employees. Non-market stakeholders are those who generally do not engage in direct economic exchange with the business but who are affected by or can affect its actions.
A personal brand is imporant because it helps you establish yourself as an _______ in your field.
Expert
Which simple changes should introduce emotional intelligence (EI) principles into the workplace?
Explaining to supervisors that they should look for opportunities to serve others
What are the six factors in Effective Teamwork?
Members depend on each other. Members trust one another. Members work better together that individually. Members become boosters. Members enjoy being on the team. Leadership rotates.
What is the awareness that arises through purposefully paying attention to the present moment without judgement?
Mindefullness
Which type of competition is known for having the most product differentiation?
Monopolistic competition
What is Monopolistic competition?
Monopolistic competition is a type of imperfect competition such that many producers sell products that are differentiated from one another and hence are not perfect substitutes.
What is a myth about motivation in the workplace?
Motivation is defined as the energy to complete a task.
What are some of the drawbacks of having a lack of EI?
Negative emotions, negative perceptions, behavioral issues, poor communication, reduced proactivity, lower performance, lack of confidence in others, loss of employees (turnover).
What is the nominal group technique?
The nominal group technique is a group process involving problem identification, solution generation, and decision making. It can be used in groups of many sizes, who want to make their decision quickly, as by a vote, but want everyone's opinions taken into account.
Globalization Definition
The process by which businesses or other organizations develop international influence or start operating on an international scale.
What is the rational decision making model?
The rational decision-making model describes a series of steps that decision makers should consider if their goal is to maximize the quality of their outcomes. In other words, if you want to make sure you make the best choice, going through the formal steps of the rational decision-making model may make sense.
What is motivation?
The reason that one has for doing something, the desire to accomplish an activity, or a need to accomplish a goal.
How are jobs becoming unbundled?
The various characteristics of a work role are being separated into different layers. The various characteristics of a work role have traditionally been bulndled together into what we call a job. Technology and globalization have turned these componenets on their sides, unbundling them and allowing them to be spearated into different layers, and fundamentally changing the way work is performed. As a manager this changes the way you fire, devrelop workers, and manage employees.
What is an Ambient stressor?
They are defined as stressors that are "chronic, negatively valued, non-urgent, physically perceptible, and intractable to the efforts of individuals to change them". Typical examples of ambient stressors are pollution, noise, crowding, and traffic.
What is a statement that describes entrepreneurs?
They are optimistic and enthusiastic
Why is making contacts in professional networking critical to one's career success
They can provide new ideas, support, and opportunities.
How can grit be developed?
Through passion and perseverance in pursuing long-term goals.
What is true about emotional intelligence (EI)?
Total loss of emotional intelligence can result in a significant inability to interact with others in a productive, meaningful way.
What is Trait leadership?
Trait leadership is defined as integrated patterns of personal characteristics that reflect a range of individual differences and foster consistent leader effectiveness across a variety of group and organizational situations.
What is Transactional leadership?
Transactional leadership or transactional management is the part of one style of leadership that focuses on supervision, organization, or performance; it is an integral part of the Full Range Leadership Model.
Ken is the president of a small company. His beaming personality, paired with his integrity and fairness, inspire employees and provide intrinsic motivation. What leadership style does this describe?
Transformational
Which type of leadership explicitly shows a concern for the collective good?
Transformational leadership
Which type of leadership is an explicit part of making moral values stronger and higher for both leader and follower?
Transformational leadership
What is Transformational leadership?
Transformational leadership is a theory of leadership where a leader works with teams to identify needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed members of a group; it is an integral part of the Full Range Leadership Model.
Which characteristic describes a developing nation?
Transitioning from agriculture to manufacturing
Which type of leadership theory describes leaders as competent and benevolent?
Trustworthy
Which way to develop a growth mindset acknowledges failure as a chance to pivot?
Viewing challenges as opportunities.
Expresser communication style
Expressers (sometimes called intuitive style) value emotion and intuition. Feelings have a strong impact on making decisions. These people are easily recognized because they dislike too many facts or extensive explanations and tend to get impatient if they feel their time is being wasted with too much data.
According to the Myers-Briggs Type Indicator, what personality trait would be best suited for financial analysis? Thinking (T) or Feeling (F)
Feeling
What is an example of intrinsic motivation?
Feeling good about oneself from accomplishing a task or reaching a goal.
What is the relationship between goals and objectives?
Objectives describe the steps needed to reach a goal.
One of the team leads on a project comes to his manager frustrated. He complains to her that his team members do not reply to his voicemail. His team members tell him, "Nobody listens to voicemail anymore!" They all want to communicate through text messages. What should this manager do to help increase this team lead's emotional intelligence (EI) so he can deal with his frustration?
Suggest that he view the situation from the team members' perspectives and understand why they do not use voicemail
What is an example of globally responsible leaders within the context of shared leadership?
Local managers making locally appropriate decisions that are mindful of the global context
Which area is relevant to sustainable development of infrastructure particularly in urban areas?
Local mobility and passenger transportation
What are some benefits of a motivated workforce?
Long term business success, higher productivity, lower absenteeism, lover turnover, strong labor relations.
Which stakeholder is internal?
Manager
What is the difference between strategic and tactical decisions:
Strategic decisions set the course of organization and are long-term focused. Tactical decisions are decisions about how things will get done and are more short-term focused.
What will occur if you DO NOT have a clear understanding of your personal brand?
having an undefined career path
What are the six benefits of a Personal Learning Network?
" * Professional development—learn from content-area specialists.* Locate resources for your classroom, company, or organization, such as free websites and software.* Get business plan ideas from master teachers.* Learn about new technology and how to integrate it into your profession.* Find collaborative solutions.* Find interesting links to education and business news."
List the four main types of stressors that can have negative impacts on your pathway to lifelong learning.
" 1. Significant life change, such as going back to school, moving to a new town, or starting a new job2. Catastrophic events, such as a natural disaster, a car wreck, or a war3. Daily hassles, such as losing your keys or having your computer crash during a presentation4. Ambient stressors, such as workplace noise, pollution, or traffic "
What five steps can groups take to avoid group think during the decision making process?
"1) Discuss the symptoms of groupthink and how to avoid them.2) Assign a rotating devil's advocate to every meeting.3) Invite experts or qualified colleagues who are not part of the core decision-making group to attend meetings and get reactions from outsiders on a regular basis and share these with the group.4) Encourage a culture of difference where different ideas are valued.5) ebate the ethical implications of the decisions and potential solutions being considered."
What are the four steps to developing a 'mindfulness routine'?
"1. Sit in a comfortable place: This area should be quiet and free of distractions. If you have trouble sitting on the floor, put a pillow underneath or rest comfortably on a couch or chair. Sit upright with your spine straight.2. Choose a time limit: When just starting out, choose a time limit that allows for full concentration on the present. If you go too long, the easier it becomes to lose focus. A good start would be 5 to 10 minutes.3. Focus on your breath: Inhale to a count of five, then exhale to a count of eight. Feel your breath fill your lungs as you inhale, and then leave your lungs as you exhale. Inhale and exhale evenly over those counts.4. Be aware of your wandering mind: This is inevitable. Your mind is trained to think about the past or the future. You worry about bills, an upcoming test. Even a friend you haven't seen in years may pop into your thoughts. Acknowledge these thoughts. Accept them. Let them pass, and return your focus to your breath.5. Be Kind to yourself: Do not judge or analyze your thoughts. Do not put yourself down for losing focus. Merely acknowledge that those thoughts exist and move on.6. Repeat this practice daily: Soon you will find yourself looking forward to your daily mindfulness break."
Michael is the team lead for a new product in his organization. He needs help from other departments with expertise in pricing, marketing strategies, and some legal issues. Which strategy of an entrepreneurial mindset should Michael apply to this situation?
"Build strong relationships and networks."
What questions can you ask to assess if a decision is ethical?
"Is this decision fair? Will I feel better or worse about myself after I make this decision?Does this decision break any organizational rules?Does this decision break any laws?How would I feel if this decision was broadcast on the news? "
What are some of the benefits of EI in the workplace?
"People: Hiring the right people; putting the right people in the right jobs; training managers and supervisors; providing great leadership; encouraging supportive co-workers or teams; fostering an environment where co-workers can socialize and develop friendships. Work: Having challenging work; not being overloaded or under-worked; having the right tools to do the job; being fairly compensated; being satisfied with the work; reducing low-value work. Purpose: Seeing how the work benefits the community, society, or world; knowing what the company stands for. "
Describe the six major decision making techniqes
"The Nominal Group Technique (NGT) follows four steps. First, each member of the group engages in a period of independently and silently writing down ideas. Second, the group goes in order around the room to gather all the ideas that were generated. This goes on until all the ideas are shared. Third, a discussion takes place around each idea and members ask for and give clarification and make evaluative statements. Finally, individuals vote for their favorite ideas by using either ranking or rating techniques. The Delphi Technique is unique because it is a group process using written responses to a series of questionnaires instead of physically bringing individuals together to make a decision.Majority rule refers to a decision-making rule where each member of the group is given a single vote, and the option that receives the greatest number of votes is selected.Consensus is when the goal is to gain support for an idea or plan of action from the entire group.Group decision support systems(GDSS) are interactive computer-based systems that are able to combine communication and decision technologies to help groups make better decisions.Decision trees are diagrams in which answers to yes or no questions lead decision makers to address additional questions until they reach the end of the tree. "
What are the differences in the type of information that mangers at the top, middle and front line of an organiaiton need to make decisions?
"Top managers need information for planning, setting objectives, and making major strategic decisions.Middle managers need information that helps them allocate resources and oversee the activities under their control.First-line managers require information that helps them supervise employees, oversee daily operations, and coordinate activities. "
What are some basic techniques to improve personal EI?
"Use empathy. Look for opportunities to display empathy.Be aware that associates may not explicitly express underlying concerns. Never presume you know what others are feeling. Ask open-ended questions. Do not ask questions that require only a simple ""yes"" or ""no"" answer. Listen without interrupting. Avoid defensive behaviors. Allow others to express ideas without being judgmental. Work on achieving a balance of focus, goal orientation, and empathetic listening,"
Which part of the business cycle is characterized by sustained periods of low unemployment?
Expansion
Which career would be best for a person who tends to value emotion over logic?
A career that requires innovation and creativity.
Describe the three Cs of change leadership.
1. Communicate. Successful leaders communicate the "what" and the "why." behind change. Leaders who explainethe reason for the change get deeper buy in and employee commitment. 2. Collaborate. Successful leaders work across boundaries, encourage employees to break out of their silos, and include employees in decision-making early on. 3. Commit. Successful leaders made sure their own beliefs and behaviors support change too.
What are the six steps of a Personalized Learning Plan?
1. Draft your learning vision. 2. Develop your learning blueprint. 3. Set measurable goals.4. Find your resources. 5. Learn like your life depended on it! 6. Stay on top of your learning plan.
What is technology?
A collectionof technique, skills, methods, and process used to create innovation and invention
Which cultural element that impacts business is about expectations and customs that one must comply with?
Cultural imperatives
What are five steps for building a new habit?
1. Start with small habits. 2. Increase your habit in small ways. 3. As you build up, break habits into small steps. 4. When you slip, get back on track. 5. Be patient: Stick to a pace you can sustain.
What is the difference between a Non-Profit and a For-Profit Business?
A nonprofit or not-for-profit business is one that provides goods or services to consumers, but its primary goal is not to return profit to the owners of the business (as is the case with a for-profit business). Instead, it uses those profits to provide a public service, advance a cause, or assist others.
What is Moore's Law and how does it impact businesses?
A principle called Moore's Law (which states that the amount of transistors on a circuit doubles about every two years) governs fast, cheap computing. As computing gets both faster and cheaper, it gets "baked into" all sorts of products that show up everywhere: in your pocket, in your vacuum, on the radio frequency identification (RFID) tags that track your luggage at the airport.
What is a unique selling proposition (USP)?
A statement that describes how a person is different from others.
What is a personally maintained synchronous connection?
A traditional network of people and places one uses to consult, enhanced through technological tools that break down geographical and cultural barriers.
What is the 50 + 20 initiative for the world agenda?
A vision and global movement focused on "transforming management education in order to serve people, the planet and profit".
How is an entrepreneurial spirit described?
A way of thinking about how to turn challenges into opportunities.
Strategies for developing an entrepreneurial mindset include all of the following except: A) Solely moving forward without input from others; B) Embracing mistakes as opportunities; C) Celebrating small wins; D) Listening to your community
A: Solely moving forward without input from others
Strategies for developing an entrepreneurial mindset include all of the following except: A) Solely moving forward without input from others; B) Embracing mistakes as opportunities; C) Celebrating small wins; D) Listening to your community
A: Soley moving forward without input from others
Which function of business is responsible for preparing financial disclosures?
Accounting
What is aggressive communication?
Aggressive communication is a method of expressing needs and desires that does not take in to account the welfare of others. A harmful communication style, aggressive communication can end up worsening social anxiety by making others view you more harshly.
What are some traits associated with people with Low EI
Aggressive, demanding, egotistical, bossy, confrontational, easily distracted, glib, selfish, poor listener, impulsive, resistant to change, passive, inresponsive, slow, stubborn, critical, picky, fussy, hard to please, perfectionist.
What is a key component to having a fulfilling career?
Aligning passion to the chosen profession.
Which type of stressor is represented by pollution?
Ambient
What is the Myers-Briggs Type Indicator (MBTI) assessment?
An assessment aimed at identifying general personality traits.
What is Emotional Intelligence (EI)?
An awareness of one's own and others' emotional states and the ability to use that awareness to have effective social and interpersonal interactions.
How is grit defined?
An obsessive passion that drives people to focus on their vision, which allows them to forge forward regardless of challenges on the way.
Describe the four Styles of Communication
Analyzer, Relater, Expresser and Driver
Analyzer communication style
Analyzers ask a lot of questions and behave methodically. They value understanding all aspects of an issue before making a decision. They prefer structure in their reasoning and don't like to be pressured into making a quick decision. A highly recognizable trait is the high number of questions they ask:
While workers may have concerns over job displacement, economic instability and skill shortages, ___________ also gives us the tools to uncover important insights that have the potential make our lives better (in medicine, in finance, and everyday life). (Two-word answer)
Artificial Intelligence
What is assertive communication?
Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people.
What are some traits associated with people with High EI
Assertive, ambitious, driving, strong-willed, decisive, warm, enthusiastic, sociable, charming, persuasive, patient, stable, predictable, consistent, good listener, detailed, careful, meticulous, systematic, neat.
What should a team that builds rocket ships do to avoid the groupthink that negatively affected the space shuttle Challenger disaster?
Assign someone to challenge the popular view each time.
What are some leadership styles managers can use?
Authoritarian—issues orders; Participative—involves everyone; Laissez-faire—uses the "hands off" approach; Transactional—rewards for doing the job; Transformational—builds people up; Servant—provides for the needs of followers; Situational—whichever works best in the situation
Grit is more like A) sprinting through life; or B) being steady for the long lterm
B: Being steady for the long term
Which growth-oriented strategy is related to finding ways around obstacles in the face of adversity?
Be flexible.
What does it mean to act ethically?
Behaving honestly in difficult or even personally disadvantageous situations
Project team members will receive a bonus at the end of their project if they meet all the project's expectations on time. Which team characteristic is described?
Being accountable for achieving specific common goals.
Maria is preparing a presentation on emerging technology to teachers and school administrators at a national education conference. She is worried that her presentation will be too technical and difficult to understand. Which strategy should Maria use to ensure she clearly communicates her ideas to her audience?
Being egalitarian in her word choice.
What is Social awareness?
Being socially aware means that you understand how you react to different socialsituations, and effectively modify your interactions with other people so that you achieve the best results.
Identify and describe the three reasons why it is important tp consistently improve your listening skills
Better Learning & Performance: Whether joining a webinar as part of your formal education, participating in a seminar for personal and professional development, or attending a training session at work, using effective listening skills helps you to better understand concepts needed for increased performance.
How are nonprofit and for-profit companies similar?
Both types receive profits after deducting expenses.
What is a company initiative that addresses environmental concerns, including pollution and natural resource depletion?
Business sustainability
How does management education refocus education in the 50 + 20 initiative for the world agenda?
By ensuring that globally responsible leaders are educated and developed
How does a company's commitment to social sustainability affect how a company manages its supply chain?
Child labour laws
What are some power bases where leaders gain their influence?
Coersive power - Based on using the threat of punishment for non-compliance. It requires the perception that the person threatening punishment has the ability to impose that punishment, or to influence another to impose it. Legitimate power - The belief that a person's position and authority grants that person the right to make demands. Those with this leadership style expect compliance and obedience Reward power - Grants the ability to reward for compliance. Rewards can be tangible or intangible. Rewards can be a strong motivator, but the promised reward must have value to the recipient for it to be motivating. Reverent power - Can be described as charisma, charm, and admiration. Referent power can easily be misused, and relying on this power alone is not a good strategy for leader longevity and respect. However, when combined with other sources of power, referent power can help achieve great success. Expert power - Based upon a perceived or real level of expertise of knowledge, skill, and ability.
What is the result of treating the planet as though resources and ecosystems are infinite and infinitely resilient?
Competition escalating between world stakeholders
What are the two drivers of entrepreneurial spirit?
Creative thinking and innovation
What is true about data and information?
Data is numerical, and information explains.
What is a critical challenge presented by the rapid increase in technologies?
Data security
How should employee demographics affect the motivational strategies used by a company?
Demographics provide insights into an employee's preferred goals and rewards.
Driver communication style
Drivers (sometimes called functional style) value control over the direction of the conversation and tend to be decisive. They have strong viewpoints, which they are not afraid to share with others. They like to take charge in their jobs and also in the way they communicate. Drivers usually get right to the point and don't waste time with unnecessary talk.
A group of politicians is developing ideas for solving a border crisis between two nations. If they use the nominal group technique, what is the first thing that they do?
Each member works independently to generate ideas.
What is a proportionate savings in cost gained by an increased level of production called?
Economies of scale
People with high _______ demonstrate a high level of self-awareness, motivation, empathy, and social skills. (two words)
Emotional intelligence
An online university's core values revolve around being student centered. It often asks, Who are our students? The school creates student profiles, which include not only general demographic and psychographic data, but also general information about a typical student's day. Which stage of design thinking is represented?
Empathize
Describe the differences in a Fixed Mindset vs a Growth Mindset
Fixed Mindset = See abilites as inate and unchanged, failure as permanent, feedback as personal attack, pick easy tasks, give up easily, focus on measurable accomplishments, not likely to take creative risks. Growth Mindset = See abilities as able to improve with practice, failure as a chance to learn, feedback as chance to improve, pick challenging tasks, view obstacles as chance to improve, focus on journey of continued improvement, creative risks are ways to improve.
How do motivational factors differ between different generational classifications?
Generation Z (or iGen or Centennials) includes people born in 1996 or later. Values: social rewards, mentorship and constant feedback, motivated by meaningful work and responsibility, making a difference in the organization, playing a role in the organization's big picture, recognition from the boss, experiential rewards and badges (such as those earned in gaming), workplace flexibility and diversity. Millennials (or Generation Y) were born between 1977 and 1995. Values: diversity, corporate social responsibility, optimism, involvement in decision making, creative and expressive freedom, loyalty to colleagues, frequent feedback and communication from leaders, quickly transitions from one project to another. Generation X includes people born between 1965 and 1976. Values: flexibility, creativity, entrepreneurial, results-driven, individualistic, self-reliance, work/life balance, marketable skills that will assist them in building a strong career. Baby Boomers were born between 1946 and 1964. Values: strong team players, personal growth, optimism, involvement, career-focused, competitive in the workplace, adding value to the organization, advancement and status, respect for their expertise and tenure, feel most engaged when they can share their knowledge. Traditionalists (or the Silent Generation): were born between 1927 and 1945. Values: making an impact, continuing to add value to society and the organization, milestone recognition, flexible schedules and promotions. GI Generation describes those born in 1927 or earlier. Values: safety (survived two World Wars), security (experienced the Great Depression), strong moral code.
What is it called when international business drives the spread of cultures, languages, religions, and beliefs?
Globalization
High IQ and favorable family income may or may not predict success. A better indicator, the power of passion and perseverence, is called
Grit
What is a tendency of a motivated workforce?
Having greater productivity
YOUR Unique Selling Proposition (UPS) answers the question of why a company should _____ ________ instead of the competition (two words).
Hire You
How do IQ and EI differ?
IQ is about hard skills, while EI is about soft skills.
How is EI different from IQ?
IQ: First test in early 1900s; deals with book smarts; is fixed at birth; is the ability to learn; "entry point" for some professions. EQ: First recognized in 1980s; deals with street smarts; can be developed; executives with EI were best performers; no difference among professions (except customer service).
A human resources specialist would like to increase the speed of the recruiting process.
What is a stakeholder?
In a corporation, a stakeholder is a member of "groups without whose support the organization would cease to exist".
What is grit?
In psychology, grit is a positive, non-cognitive trait based on an individual's perseverance of effort combined with the passion for a particular long-term goal or end state.
Gunnar decides to spend a long weekend camping with family to think about a business idea he has. What part of the creative process does this describe?
Incubate
What is neuroticism?
Individuals who score high on neuroticism are more likely than average to be moody and to experience such feelings as anxiety, worry, fear, anger, frustration, envy, jealousy, guilt, depressed mood, and loneliness.
Mia holds an entry level job at XYZ. She has many years experience and has a bubbly personality that draws others to her. This is an example of what type of leadership. (formal or informal)
Informal
A multinational company (MNC) builds an automotive plant in a developing country, but soon discovers that elements such as roads, bridges, and the electrical grid lack sufficient development to support manufacturing and the supply chain. Which field are these conditions primarily associated with?
Infrastructure
What is Infrastructure?
Infrastructure is the fundamental facilities and systems serving a country, city, or other area, including the services and facilities necessary for its economy to function.
A manager notices that his employees seem unmotivated to get involved in a new project. What should he do to motivate his employees?
Instill a sense of purpose for the project
What is the difference between 'Intrinsic' and Extrinsic' motivation
Intrinsic motivation comes from within, such as a sense of accomplishment. External motivation comes from outside sources, such as receiving a raise.
According to the Myers-Briggs Type Indicator, what personality trait would be best suited for physicist? Extrovert (E) or Introvert (I)?
Introvert
How does an understanding of personal identity lead to greater professional success?
It drives people to persevere through their career paths.
Why is nonverbal communication important?
It provides insights into a person's true thoughts and emotions.
How does emotional intelligence (EI) lead to business success?
It provides tools to assist working groups in dealing with any interpersonal problems.
Sahar wants to open a coffee bar so she visits many existing coffee bars, takes pictures, and samples products. What part of the creative process does this describe?
Learn about
Explain a scenario that demonstrates passion and purpose.
Li spends all day pursuing his lifelong dream of becoming an actor.
When a group went bowling, the ball return unit kept breaking. According to a previous manager's policy decision, the bowling alley attendant gave the group a free game. Which type of decision was made?
Operational
What is Passive Communication?
PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. As a result, passive individuals do not respond overtly to hurtful or anger-inducing situations.
What is Passive Aggressive Communication?
PASSIVE-AGGRESSIVE COMMUNICATION is a style in which individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes way. ... Instead, they express their anger by subtly undermining the object (real or imagined) of their resentments.
Sophia has had her same position for 10 years. She knows a lot about the company's products, so coworkers tend to consult her for their assignments. However, assisting others often causes her own tasks' timelines to be behind. She feels conflicted between wanting to help others and completing her own work first. She is worried about others' opinions, so she continues to concede to whatever others tell her to do. Which style of communication is Sophia using?
Passive
Understanding your _____ _____ will help you determine your career path based on your values and vision of self (two words).
Personal Identity
Which of Hofstede's cultural dimensions is about the unequal distribution of equality in our society?
Power distance
What is the 'first' responsibility of the business communicator, and what does it include?
Preparation is the first responsibility of the business communicator and includes several facets: organization, clarity, concision, and punctuality. Being prepared means that you have selected a topic appropriate to your audience, gathered enough information to cover the topic well, put your information into a logical sequence, and considered how best to present it.
What is a referent power base?
Referent power refers to the ability of a leader to influence a follower because of the follower's loyalty, respect, friendship, admiration, affection, or a desire to gain approval.
Relater communication style
Relaters (sometimes called personal or amiable style) place a high value on being liked by others and agreeable. Relaters value friendships, therefore a good way to communicate well with them is to create an environment where they can feel close to others.
What makes networking Important?
Research indicates that successful managers spend 70% more time networking than their less successful counterparts, and that people with rich social networks are better informed, more creative, more efficient, and better problem-solvers than those with limited social networks.
Ashley is working on perfecting her unique baked goods so she can start her own business. She continues to have set backs with her baking, but learns something each time. Ashely is showing ________ .
Resilience
The idea of buy-one-give-one, where companies give away products to less fortunate individuals demonstrates social _____________.
Responsibility
Maria has been fired from her job and feels devastated because it was a job she really loved, and she did not anticipate this situation. How can Maria respond to this setback with an entrepreneurial spirit?
Review the reasons why she loved her job and make a goal to find a similar job.
What is secondary research?
Secondary research involves the summary, collation and/or synthesis of existing research.
What is Self-awareness?
Self Awareness is having a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions.
An employee knows that to have a successful career he will need to be able to work well with others. He wants to develop the skills necessary to be a good team member and a positive influence on coworkers. Which area of emotional intelligence is this employee addressing?
Self-awareness
What are the four areas of Emotional Intelliegence?
Self-awareness, self-management, empathy and social awareness, and relationship management.
A company has one department with a high turnover rate. A manager shouts a lot and often finds reasons to stay angry, demonstrating low EI. Which part of emotional intelligence theory is described?
Self-management
What is Self-management?
Self-management is about finding the self-control and mastery needed to take control of one's work.
What type of leader (servant or authentic) is influenced by company insiders, customers, and the external community?
Servant
What makes an effective listener?
Showing empathy during a conversation.
What is Situational leadership?
Situational leadership refers to when the leader or manager of an organization must adjust his style to fit the development level of the followers he is trying to influence.
How do cultural differences impact motivation?
Some cultures tend to be more individually oriented, focusing on individual identity. Other cultures focus more on group identity. Some cultures may instill a belief that doing a job well is the only reward deserved while, in other cultures, many instill a belief that tangible rewards are required to show that a job was well done. Some cultures believe that younger workers should follow directions from their seniors without question. Other cultures welcome dissenting views. Each of these differences, and many more, can impact how any individual is motivated.
What is a characteristic of a SMART goal?
Specific
How do the Pygmalion Effect and Golem Effect impact performance?
The Pygmalion Effect proposes that the way you treat someone will help determine how they act and how they perform their job. Higher expectations lead to an increase in performance. Treating people as if they are capable will inspire them to believe they are capable, and thus they will exhibit higher quality performance. They are, essentially, self-fulfilling prophecies. The Golem Effect is basically the opposite of the Pygmalion Effect. The Golem Effect states that if you treat people badly, they will behave badly. Treat people as if they are not able to perform their job, and they will believe it and act accordingly.
What is emotional intelligence?
The ability to recognize, understand, and manage mental states.
What is sustainable development?
The balance of economic, social, and environmental concerns is encapsulated in the concept of sustainable development. Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs.
How have small businesses benefited from emerging technology such as the cloud and open resources?
The cloud and open resources help small businesses enter into competitive markets.
When is it important to provide 'context' in communicating with others?
When an audience is unfamiliar with the topic of a message, you need to provide context for them. For example, if you are presenting new research at a conference, you need to frame your presentation in a way that is relevant to your audience.
Two ideals that are taking place in the workforce revolve around continual change. The type of work environment trending now is ________ (two words). The types of workers best suited for this are ________ workers.
Work Cloud and Adaptive
When getting rid of a bad habit, which action helps people emotionally move on from the past?
Working on forgiving themselves.
What is a personal brand statement?
Your statement is 1-2 sentences answering what you are the best at (value), who you serve (audience) and how you do it uniquely (USP)
What is framing bias?
a bias in reasoning where the context in which a problem is presented influences our judgment
Goals are ___________, objectives are ___________
abstract, concrete
Leadership is about ______, _____, and ______ that proper decisions are made and aligned with the organization's vision and mission.
influencing, motivating, and ensuring
Of the following five leadership traits (openness, conscientiousness, extraversion, agreeable, neuroticism), which one describes person who is moody, irritable, and nervous?
neuroticism
