HB 100 Chapter 2 review

if room revenue is $75,884 and the total number of rooms sold is 555 then the average daily rate is

$136.73

the Hotel California has 642 rooms and the room revenue is $138,319. the REV PAR is

$215.45

the Hotel California has 642 rooms and 469 are occupied. the occupancy percentage is

73%

an environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

application service provider

the person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

concierge

as the hotel industry matures, corporations are either acquiring or merging with each other. this is

consolidation

in order to determine if a hotel development project would likely succeed, we would perform a(n)

feasibility study

which of the following departments is the largest in a hotel in terms of people

housekeeping

the purpose of revenue management is to

increase profitability

hotels may be classified by

location, price and service

the executive committee of a hotel is

made up of key associated who head major departments

corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are

management companies

Marriott builds a hotel for $34 million and sells it to a banking firm for $52 million. Marriott charges the banking firm 2-4% of gross revenues to operate the hotel. this business transaction is known as

management contract

this individual is responsible for the task of balancing the guests accounts receivables is the

night auditor

in this type of "ownership" investors do not pay corporate income tax, however they distribute the majority of net income to shareholders, are publicly traded

real estate investment trusts

the main advantage of using an electronic door locking system is

record of who enters the room and when

hotels and motels that are part of a _______ share a centralized reservation system and a common image, logo or advertising slogan

referral association

property management systems are designed to assist front office employees in performing functions related to what tasks?

reservations, rooms and guest account management

the ultimate responsibility and authority of running a hotel rests with

the general manager

in franchising the franchisee is granted rights to

use trademarks, operating procedures and other business procedures