Health Management Final

Between 2012-2022, total employment is expected to increase by which of the following? 20% 5.3% 13.5% 10.8%

10.8

What is (are) the focus area(s) for healthcare leadership ethics? Biomedical Managerial Social A and B

a and b

Managers interested in revitalizing employees focus on getting them to do which of the following? maintain fitness eat right get rest and relaxation all of the above

all

Studer views the organization as needing to be results oriented, with which of the following pillars of excellence? People Service Finance All of the above None of the above

all

What is the department manager's role in strategic planning? Monitor market activity and report to senior leadership. Maintain knowledge of organizational strategy and intent. Ensure subordinates understand the organizational strategy. Understand their local market All of the above.

all

Which of the following is a benefit of an effective healthcare team? improved coordination of care more efficient use of health care services increased job satisfaction among team members higher patient satisfaction all of the above

all

Which of the following would be considered a conflict of interest? gifts from companies in exchange for ordering their products owning stock in biomedical firms that supply your employer speaking for a pharmaceutical firm in exchange for a fee all of the above A and B

all

Which of the following was formed to discuss the appalling lack of quality in U.S. medical schools and their graduate programs? CDC AMA WHO IHL NIH

ama

Which of the following is NOT a stage in the consumer decision-making process? evaluating various alternatives searching both internal and external sources assuring a guaranteed outcome problem recognition

assuring

Select a leadership theory that correctly matches the stated leadership focus. Great Man Theory: Needs of the subordinates Contingency and Path-Goal: Raising consciousness and empowering followers Leader-Member Exchange Theory of leadership: Interactions between leader and subordinate Self-Actualized Leadership: Having certain inherent traits

leader-member

Criminal background checks for physicians are: voluntary mandatory in most states for initial licensure an invasion of privacy a and c none of the above

mandatory

Flowcharting is a quality improvement technique used for which of the following? cause-effect analysis data collection geographical mapping process analysis process mapping

process mapping

All of the following are types of teams EXCEPT: task forces committees professional associations virtual teams all of the above

professional association

True or False: The value of strategic planning lies not in the plan itself, but in the planning process. True False

true

True or False? By 2020 a shortage of healthcare workers in our nation is projected of approximately one million nurses and 250,000 health professionals. True False

true

When we react to a situation, we are really reacting to our own unique perceptions of the situation. True False

true

Approximately what percent of physicians currently identify as Black or African-American, American Indian, Alaska Native and Hispanic? 5% 10.6% 13.5% 20.3% 35.2%

13.5

The controllable variables of the organization are referred to as which of the following? VALS 4P's cross-functional teams continuous improvement factors all of the above

4 ps

What percent of all new jobs between 2012-2022 are projected to be in professional and service-providing occupations? 33% 50% 70% 15%

50

According to the US Census Bureau, by 2060, what percent of the population of the US will be comprised of minorities? 19.2% 30% 46% 57% 75%

57

Organizations are establishing which of the following to align with the values, mission, and vision of the organization which all employees must follow. codes of conduct standards of behavior A and B none of the above

A and B

Which of the following are considered to be types of extrinsic rewards? shared decision making A and B only flexible schedules promotions

A and b only

According to Hull's drive theory, all behaviors are connected to these four primary drives. hunger, thirst, sex, and the avoidance of pain hunger, safety, social interactions, and subsistence-related needs hunger, shelter, autonomy, and the avoidance of pain food, sexual drive, status, and personal growth

A.

Which is an incorrect statement about the future of the healthcare field? The recently enacted Patient Protection and Affordable Care for America Act will provide full health care reform. Some of the key elements identified for success will be perspective, adaptability and finding inner passion as a personal driving force. These will be challenging times for healthcare leaders. The recently enacted Patient Protection and Affordable Care for America Act will dramatically alter the way health insurance is administered.

A.

Organizations are establishing which of the following to align with the values, mission, and vision of the organization, which all employees must follow. A.codes of conduct B.standards of behavior C.leadership development programs D.A and B E. none of the above

And B

This competency involves the ability to critically analyze and solve complex problems: Conceptual Interpersonal Technical A and B

Conceptual

Employment of medical and health services managers is expected to change by what percent between 2012 and 2022? A.plus 2 percent B.plus 50 percent C.minus 10 percent D.plus 23 percent E.minus 16 percent

D.

Which of the following competencies is more leadership oriented than management oriented? Controlling Resources Counseling Employees Determining Strategies for the Future Overseeing Adherence to Regulations

Determining

Which of the following matches aspiring leaders with mid-level and senior executives to assist in their learning and personal growth? Leadership development programs Mentoring Personal couching On-line job enhancement courses Self motivational programs

Mentoring

This function refers to the overall design of the specific division for which the manager is responsible Controlling Planning Staffing Organizing Decision Making

Organizing

A physician who believes a medical error occured due to __________________ may be making a fundamental attribution error. unclear medical directives miscommunication on the unit a negligent radiology technologist incomplete laboratory tests

a negligent radiology

A marketing oriented healthcare organization focuses of which of the following? achieving organizational goals through product and clinical quality and marketing adoption is high achieving organizational goals through product and clinical quality and marketing adoption is moderate achieving organizational goals by generating volume and filling beds and market concept adoption is moderate achieving organizational goals by generating volume and filling beds and marketing concept adoption is low achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high

achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high

Which of the following best describes a production oriented healthcare organization? achieving organizational goals through product and clinical quality and the marketing adoption is high achieving organizational goals through product and clinical quality and the marketing adoption is moderate achieving organizational goals through product and clinical quality and the marketing adoption is low achieving organizational goals by generating volume and filling beds and the marketing concept adoption is moderate achieving organizational goals by generating volume and filling beds and the marketing concept adoption is low

achieving organizational goals through product and clinical quality and the marketing adoption is low

Which of the following requires employers to provide reasonable accommodations for applicants and employees with physical and mental disabilities? FMLA HIPPA ADA ERISA

ada

Acquired needs resulting from life experiences focus on which of the following? affiliation affectation affirmation all of the above

affiliation

Avedid Donabedian defined health care quality as having which of the following? the technical managment of health and illness the amenities of care the ethical principles that govern the conduct of affairs in general and the health care enterprise in particular the management of the interpersonal relationship between the providers of care and their clients all of the above

all

For a successful strategy execution in a radiology department, which of the following stakeholders must "buy in"? radiologists nurses radiologic technologists administrators all of the above

all

Health policy managers should keep their knowledge current by which of the following means? networking with colleagues participating in professional organizations targeting personal learning all of the above B and C

all

Maslow's needs-based theory of motivation includes the following types of needs? employment, shelter, and money food, water, and sexual drive desire for social contact all of the above

all

SWOT analysis includes which areas of focus? Healthcare Workforce and Innovations in Technology Mission and Financial Condition Competitive Rivalry and Organizational Strengths All of the above

all

Scientific management involves which of the following? assesing performance effectiveness studying job descriptions all of the above determining the most efficient way to perform a job

all

Team management means assigning work tasks review of performance task interdependencies all of the above none of the above

all

The American Medical Association's definition of marketing-"the activity, set of institutions, and processes for creating communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large"; makes a relentless focus on creating long-term customer relationships necessary for achieving superior performance means that all marketing activities center on building a sustainable value-driven system for customers, stakeholders, and society places marketing in the central role of satisfying customer needs all of the above

all

Which of the following could be costs associated with teamwork? opportunity costs costs of rearranging schedules for teams to meet coffee and food costs interpersonal costs all of the above

all

Which of the following is a best practice and essential component(s) of a culturally proficient healthcare organization? assessment education and training for all staff a diverse healthcare workforce ability to adapt to community served all of the above

all

Which of the following is a key feature of a wicked problem? having no stopping rule no immediate solution no trial by error all of the above

all

Which of the following is a social categorization? Gender Religion Height/Weight All of the above Only A and B

all

Which of the following is a true example of a team? a group of people working together to achieve a common goal a short term group pulled together to address a specific agenda then disbands after a report is issued a long-term entity with revolving members, elected for 3 year terms, staffed by a full-time employee a group central to the effective functioning of healthcare organizations all of the above

all

Which of the following is an example of a U.S health disparity? diabetes infant mortality HIV/AIDS all of the above

all

Which of the following is an example of an "employee retention" related task? training and development leadership development managing compensation and benefits all of the above

all

Which of the following is true as it relates to TeamSTEPPS? provides higher quality and safer patient care was designed for health care professionals is evidence based all of the above

all

Which of the following is true regarding performance appraisals? They identify areas of performance needing improvement. They can be used to adjust compensation based on performance. They are helpful in determining promotion opportunities for staff. All of the above

all

Which of the following is/are the reason for medical boards and health care facilities requiring CBC's? increasing social concerns about alcohol sexual predators child and elder abusers all of the above none of the above

all

Which of the following is/are true regarding successful strategies? They are focused on a desired future state. They allign internal capabilities with market opportunities and threats. They are funded and resourced long term. All of the above

all

Which of the following results in job burnout? job dissatisfaction poor relations with coworkers heavy workload only B and C all of the above

all

Managing the change process within health care organizations is critical because: operational innovation is structural in nature and involves acquisition of information and clinical products. daily priorities and inertia reflecting the status quo allow the staff to be creative, engage in discovery, and generate ideas. appropriately and systematically managing change can result in improved organizational performance. it automatically leads to higher volume of patients, higher occupancy, higher net patient revenue, and higher total profit margin.

appropriatel

Managing the change process within health care organizations is critical because: Operational innovation is structural in nature and involves acquistion of information and clinical products Daily priorities and inertia reflecting the status quo allow the staff to be creative, engage in discovery, and generate ideas Appropriately and systematically managing change can result in an improved organizational structure It automatically leads to higher volume of patients, higher occupancy, higher net patient revenue, and higher total profit margin all of the above

apprpriately

Principles that determine behavior and conduct appropriate to a certain setting are also known as ethics vary greatly within medical settings were not considered in the Patient Protection and Affordable Care Act are essential to leadership but not to management

are also

The term effectiveness of clinical care can be addressed with which of the following questions? Are the right things done? Are things done right? What are the right things to do? Was the clinical procedure done correctly? Did the right person perform the procedure?

are the right things done

According to the ____________ theory, our brains intuitively seek to explain the causes of behavior and outcomes. fundamental attribution confirmation affinity

attribution

Which of the following is/are true concerning licensure? It is voluntary for medical practice. It is granted by the state. It is mandatory for medical, nursing practice, and other allied health professionals. only a and c only b and c

b and c

Which generation below values individuality, teamwork, and is driven by goals for success? millennials traditionalists baby boomers Generation X

baby boomers

Resistance from the internal culture, a lack of focus in the strategy, and underfunded or poorly resourced strategies are all examples of which of the following? strategic planning barriers rollout execution

barriers

Which statement is not true about the "Great Man" theory? Certain traits determined good leadership "You either got it or you don't" Behavior is an important component in determining what makes a good leader

behavior

Responses to this type of question yields important clues about the candidates attitude and behavior in past situations and how they respond under pressure? Predictive Analytics Labor Relation Behavioral-based Value-based

behavioral

Which of the following provides a comparative analysis of wages that is used to adjust salary ranges for positions as to appropriate to maintain competitive? incentive compensation gainsharing performance evaluation benchmarking

benchmarking

Which of the following is a self-assessment tool for patient centered communications to help physicians and hospitals assess their organizations ability to communicate with diverse patient populations? A-Assess B-Balance C-CAT D-Diverse E-Evaluate

cat

"Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health benefits and practices, preferred languages, health literacy, and other communication needs" is the principal standard listed on the: National Committee for Quality Assurance's Multicultural Health Care Standards U.S. Department of Health and Human Services Health Resources and Services Admininistration report National Standards on Culturally and Linguistically Appropriate Services (CLAS) cultural proficiency profile of the National Center for Cultural Competence (NCCS)

clas

From the Leadership styles for Healthcare personnel, which style focuses on personal development and recommended for the top personnel? Participative style Coaching style Pacesetting style Coercive style

coaching

In order to form a baseline scenario of an organization's service capabilities, it is necessary to do which of the following? extensively review qualitative aspects such as past strategic performance and leadership's interpretation of the organization's core capabilities collect data for several historical time periods and then forecast out several more time periods simply by using a mathematical trend formula gain access to the actual strategy of competitors through information on their strategic intent which can be gleaned from their market activities all of the above

collect data

Which of the following is NOT one of the three core policy issues for a healthcare system? cost access community quality

community

Which of the following includes an exchange of information, ideas, and resources between individuals, community members, and mainstream organizations? community engagement community barriers community interrelationships community evaluation community collaboration

community engagement

Cultural ______________ is a set of congruent behaviors, attitudes, and policies that come together in a system or agency or among professionals and enable the system, agency, or professions to work effectively in cross-cultural situations. disparity competence partnership determinants attitude

competence

Which is a guideline for healthcare leaders when being responsible to their profession as per the ACHE Code of Ethics? Prevent discrimination Proper resource allocation Comply with laws Allow free expression

comply

Which of the following seeks to understand how every day people select, secure, use, and dispose of products, services, experiences, or ideas to satisfy their needs? social marketing business buyer behavior consumer behavior healthcare marketing

consumer behavior

_______________ refers to the totality of consumers' decisions with respect to the acquisition, consumption, and disposition of goods, services, time, and ideas by humans over time. core competency consumer behavior derived demand business-to-business marketing

consumer behavior

This function refers to monitoring staff activities and performance Staffing Controlling Planning Directing Organizing

controlling

Elizabeth set up a health savings account (HSA) at her financial institution and contributed consistently for future medical expenses after retirement. Upon eligibility, she had to travel many miles across the country to see a specific dermatologist, but it was worth it to her because she believed the treatment would make her feel healthier. The difference between the benefits Elizabeth perceived and the costs to receive the benefits explain which of the following? aspirations expectations customer motivation customer value lack of confidence

costumer value

Which of the following is considered one strategy to address health disparities and to drive toward equity in health and health care? cultural competence cultural autonomy cultural dependency cultural gap all of the above

cultural competence

Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ________________ in selected markets. superior service customer value competitive offerings return on investment superior performance

customer value

Which of the following is the difference between the benefits a consumer perceives from the purchase of a product, service, or idea and the cost to acquire those benefits? competitive position customer value marketing concept product orientation

customer value

Which of the following is NOT a benefit of effective teams? improved coordination of care efficient use of health care services increased job satisfaction among team members higher patient satisfaction decreased innovative ideas from team members

decreased innovative

Job analysis is necessary to: define duties, responsibilities, and activities specific to every position in the HSO determine projected staffing needs over the next fiscal year evaluate employee appraisal andperformance all of the above

define duties

The strategic planning process consists mainly of which of the following two interrelated activities? identifying specific community needs and influencing the health care market developing a strategic plan and executing the organization's strategy analyzing market or industry and determining the attractiveness of competing in a particular market establishing the organization's mission and creating a vision for the future of the organization

developing a strategic plan

The focus in this function is on initiating action in the organization through effective leadership Staffing Controlling Planning Directing Organizing

directing

Which of the following is a term that encompasses self-awareness, social-regulation, self-motivation, and social skills? social facility emotional social competencies emotional contagion scale emotional intelligence

emotinoal intelligence

Expressing a negative attitude about women employed in radiology would be an example of which of the following? cognitive steriotype discriminatory behavior emotional prejudice bias blind spot

emotional

A member of your radiology team recently lost a parent. You volunteer to work in their place so that they can attend the funeral. This is an example of which of the following? Emotional empathy Cognitive empathy Empathic perspective-taking Empathy intelligence

empathic perspective

Which one of the EI (Emotional Intelligence) dimensions is defined as "social awareness skill, putting yourself in another's shoes"? Empathy Self-awareness Social skills Motivation

empathy

Which of the following are HSO sponsored programs that are made available to employees, and in many cases their dependents, to help and support them with personal or family problems that also affect the employee's job performance? employee assistance programs second victim programs HMO programs COBRA programs

employee

The primary task of human resources management is to: provide the administrative personnel who carry out nonclinical administrative functions of the health services organization ensure that qualified and motivated personnel are available to staff the health services organization recruit the personnel who staff the business units operated by the health services organization to train line managers who have primary responsibility for directing staff and teams and who are charged with hiring, supervising, evaluating, developing, and, when necessary, terminating staff

ensure

Which is a guideline for healthcare leaders when being responsible to their employees as per the ACHE Code of Ethics? Meet the needs of the community Ensure a safe work environment Have process to evaluate quality of care Prevent fraud and abuse within

ensure

Which of the following prohibits discrepencies in pay between men and women who perform the same job? Pregnancy Discrimination Act Civil Rights Act Fair Labor Standards Act Equal Pay Act

equal pay act

Which is a new trend for healthcare governance? Larger number on the board Voluminous detailed information presented Most members come from within the organization Evaluations used to identify issues and correct

evaluations

True or False? According to a 2014 survey, a higher percentage of younger employees were dismissive of their older colleagues' abilities than older employees of their younger colleagues' abilities. True False

false

Which of the following does NOT represent a business-to-business (B2B) healthcare marketing application? Google purchases health insurance coverage for all its employees. Local, state, and national governments hire managerial consultants Medical devices, pharmaceuticals, and medical surgical supplies comprise a large share of virtually every hospital's total expenditures Family decision making unit chooses an inclusive medical package from a long term assisted living offering

family decision

Which of the following attributes would be more likely characteristic of an unsuccessful team? clarity regarding team member roles cultural readiness within the setting change management champions few links between collaborative practice and individual goals all of the above

few links between

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format? fishbone diagram data collection geographical mapping process analysis process mapping

fishbone

All of the following would be considered intrinsic rewards except: progress healthy relationships flexible schedules competence

flexible

During the early 1980's, the Hospital Corporation of America (HCA) created the most commonly used quality improvement framework in the healthcare industry called which of the following? FOCUS-PDCA model Juran trilogy PCSA model Shewart Deming Cycle Process life cycle

focus pdca

teams go through the following stages, in the following order: warming, storming, norming, performing, adjourning forming, avoiding, storming, warming, exploding forming, storming, norming, performing, adjourning performing, norming, forming, storming, adjourning none of the above

forming storming norming

Which of the following acts as filters to guide the interpretation of information by selectively focusing attention and organizing our understanding? meaning assumptions expectencies frames

frames

Which of the following is not a contemporary leadership model? Great Man Theory Inspirational Leadership Emotional Intelligence Spirituality Leadership

great man theory

Which of the following terms refer to when positive or negative information about others on one dimension colors our judgement about them on a different dimension? halo effect bias blind spot affinity bias in-group bias

halo

Which of the following signifies a difference in access, utilization, or quality of care? health inequality cultural dependency health disparity underserved population health multifactural

health disparity

Which of the following uses information technology in the health care system with a goal of improving quality, raising efficiency, and lowering costs? health information management health informatics health sciences health care administration

health informatics

Which of the following delineates a set of health objectives for the U.S. to include eliminating health disparities, improving access to care, and reducing or eliminating disease? AHA CDC Healthy People 2020 ACGME OCM

healthy people 2020

A physician in the United States who does not expect to see an exotic condition such as Ebola and may fail to diagnose this relatively rare condition is an example of which of the following? cognitive error heurestics poor perception malpractice

heurestics

Self-actualization needs focus on which of the following? esteem needs basic needs belonging needs higher level needs

higher levels

The largest employment setting in health care is which of the following? extended care facilities acute care clinics hospitals physician clinics

hospitals

What is the purpose of tactical plans? identify the who, what, where, when, and how of strategy implementation organize a department's input to the strategic plan identify funding for the selected strategies monitor an organization's performance over time

identify the who, what,

The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following is NOT a part of the definition? They should achieve desired health outcomes for individuals, matching their preferences for variety achieve desired health outcomes for populations, matching the societal preferences of policy makers and third-party payers for efficiency adhere to professional standards and scientific evidence, consistent with the clinical focus and preferences of health care providers for effectiveness incorporate multiple stakeholder perspectives to understand healthcare quality

incorporate

Work behaviors can be studied at these three levels in an organization: individual, group, and organizational behaviorial, cognitive, and emotional departmental, divisional, and organizational managerial, administrative, and bureaucratic

individual

Humans engage in an ongoing construction of their world by using stored information structures to guide perception and interpret events and information, and better explains that: how people view a stiuation has little or no effect on how they respond to and act upon that situation. individuals' actions are largely determined by how they perceive the world. hidden thinking, biases in informatoin processing, and barriers to creating common meaning during communication can be avoided in organizational behavior not all behavior is inextricably tied to thinking, social interactions, and emotions.

individuals

A manager's soft skills would include which of the following? financial expertise technical knowledge interpersonal relations familiarity with cutting-edge technology

interpersonal

This competency enables a manager to communicate with and work well with other individuals Conceptual Interpersonal Technical A and B B and C

interpersonal

What role in regards to "thinking" requires the manager to act as a negotiator, leader, liaison and figurehead? Informational Decisional Rational Interpersonal

interpersonal

Which of the following best describes the purpose of studying organizational behavior? it explains why people act the way they do in various situations it addresses quality problems in healthcare organizations it improves the management of people in the workplace it increases the profitability of hospitals and healthcare facilities

it improves

_____________ involves identifying those unique responsibilities, duties, and activities specific to every position in the HSO. job analysis human resources management private recruitment predictive analytics

job analysis

Compensation for each position is set based on the consideration of the specialized knowledge and skills associated with the position, the experience required, the relative availability of skilled individuals to fill the position, and average wages that specific to the local labor market is termed ____________. job placement job availability job pricing job market job description

job pricing

Find the incorrect statement pertaining to leadership in today's healthcare industry. Leaders can be taught skills and behaviors. Many clinicians have the management training needed to help them in their new roles. Different sectors in health care have professional associations which will support many aspects of its particular career path. Leaders should continually be updated to the current environment.

many

When a healthcare organization focuses on achieving its goals by identifying healthcare needs, creating, communicating, and delivering value, it is using a: sales orientation production orientation clinical orientation marketing orientation

marketing

The practice of selecting target markets, and creating, communicating, and delivering value to selected customers in manner that is both sustainable and differentiated for the competition is called which of the following? marketing management competitive positioning segmentation market intelligence A and B

marketing management

When marketing savvy medical practices divide the total market into groups that have relatively similar healthcare needs they are implementing which of the following? profitable strategies the 4P's marketing strategies marketing segmentation competitive advantage

marketing segmentation

Good measurement requires all of the following except: rigorous definition of concept to be measured reliable measurement valid measurement measurement variation

measurement variation

Which of the following matches aspiring leaders with mid-level and senior executives to assist in their learning and personal growth? Leadership development programs Mentoring Personal coaching On-line job enhancement courses

mentoring

Which generation below is image conscious, team-oriented, values instant gratification, and is organized and prefer structure? baby boomers Millennials Generation X traditionalists

millennials

Which of the following would be an example of common-cause variation? minor electrical voltage fluctuations operator behaviors incorrectly calibrated machinery all of the above

minor electrical voltage

"University Radiology Associates strives to be the premier provider of diagnostic imaging services through high-quality service to patients, referring physicians and mutually beneficial relationships with radiologists who provide expert interpretations of diagnostic images" is an example of which of the following? vision value statement mission strategic plan goal

mission

Which of the following describes an organizations statement of purpose? vision value mission market analysis

mission

Which of the following occurs when "the right service is provided badly and an avoidable complication reduces the benefit the patient receives"? underuse overuse misuse reuse none of the above

misuse

Between 2012 and 2060, the population aged 65 and older is expected to: more than double remain the same decline slightly triple increase by 50 percent

more than double

Which of the following is a tool used to understand differences in team member's personalities? Emotion Contagion Scale Emotional Intelligence Scale Myers-Briggs Type Indicator (MBTI) Test none of the above

myers briggs

What is the term used for shocking health outcomes that should not occur in a health care setting such as wrong site surgery or hospital-acquired infection? Departures Management error Never events Maximum error High level problem

never events

Extrinsic theories of motivation include which of the following? Vroom's acquired needs theory Locke's goal setting theory Adam's equity theory none of the above

none

Which of the following is a source to find out information about legal action and malpractice payments against physicians and health care providers? NPDB SGOT NIH BCLS SSA

npdb

Which of the following is the largest category of healthcare workers? physicians radiologic technologists physician assistants physical therapists nurses

nurses

In a SWOT analysis, a manager identifies the external market's ______________, along with the organization's internal _________________. opportunities and threats; strengths and weaknesses order and stimuli; success and wages strengths and weaknesses; organization and transitions savior faire and workers; objectives and timelines none of the above

opportunities

Which of the following is the broad area of management that studies how people act in organizations in order to improve management practices for effectively working with and influencing employees to attain organizational goals. organizational behavior industrial psychology anthropology neuroscience

organizational

In a market assessment, which of the following innovations in technology may represent a threat to replace standard operations and services? PACS CMS MVV SWOT

pacs

Which theory places its attention on the leader's style and the work situation but also recognizes the importance of setting goals for employees? Path-Goal Theory of leadership Great Man Theory of Leadership Leader-Member Exchange Theory of leadership Contingency Theory of leadership

path-goal

Which of the following is not considered a mid-level practitioner? Physician Assistant (PA) Pathologists' Assistant (PA) Nurse Practitioner (NP) Certified Nurse Midwives (CNM)

pathologists assistant

In today's world, who is becoming the central focus of customer service in a healthcare organization? patient physicians coorporate leaders hopital administrators

patient

External domains of health care management include all of the following except: Community Demographics Regulations Patient satisfaction Medicare/Medicaid Competitors

patient satisfaction

Internal domains of health care management include which of the following? patient satisfaction, licensure, and competitors technology acquisition, regulations, and accreditation community demographics, stakeholder demands, and managed care organizations licensure, accreditation, and physician relations physician relations, budgeting, and new service development

physcian relations

Which is a challenge of key healthcare leadership? Laws and Regulation Electronic Health Records Nurses Physicians

physicians

All of the following are layers of segmentation at the healthcare manager's disposal except: demographic psychographic physiological situational behavioral

physiological

Succession planning is A career path in an organization Celebration of an organization success Not important anymore Planning to replace managers who retire or move up None of the above

planning

This function requires the manager to set a direction and determine what needs to be accomplished. Staffing Controlling Planning Directing Organizing

planning

During the data collection process, what is considered to be a con of utilizing focus groups? question claification large sample economically efficient potential for group think

potential for group think

Which of the following is not part of the market assessment model? power of visualization innovations in technology regulatory environment competitive rivalry

power

The main difference between direct care and non-direct care settings is Payment mechanisms Location Types of employees Size of organization Provision of care

provision of care

The two main phases of the decision-making/problem -solving process identified by experts are: recognizing and understanding the decision situation, and then choosing a course of action setting goals and generating options assessing options and evaluating the chosen solution recognizing incomplete information related to the problem, and setting clear priorities among alternative

recognizing and understanding

Which of the following is NOT an EMPCS tool? recording customer calls monitoring e-mail monitoring of employee social media posts recording time intervals employees spend on breaks and in the restroom

recording time intervals

Which of the following is not a part of critical thinking? identify assumptions that frame thinking determine if assumptions are accurate and valid rely on emotion, not just reason take informed actions

rely

"Benefits" include all of the following except: Retirement plan Vacation Health Insurance Salary

salary

A(n) ____________ is a mental representation used to organize and simplify knowledge and expectations of the world around us. attribution schema cognition stereotype

schema

Which leadership domain would the competencies honesty and integrity be placed? Functional and Technical Self-Development and Self-Understanding Interpersonal Organizational

self-development

A patient safety event that reaches a patient and results in death, permanent harm, or severe temporary harm is called which of the following? intimidating event disruptive event patient-centric culture failure sentinal event catastrofic event

sentinal event

Which of the following is not a form of mental representation? schemas social habits mental models mindsets

social habits

Which of the following is a term used when a member of the team does nothing but gets credit for the work done by other members? social loafer free rider wicked loser exacerbater none of the above

social loafer

Which of the following is NOT a structural variable in the Baldrige Award Criteria for quality improvement? leadership staff focus strategic planning focus on patient, customers and markets

staff focus

This function refers to acquiring and retaining human resources Controlling Planning Staffing Organizing Decision Making

staffing

Which of the following include customers, board of directors, suppliers, employers, physicians, and society at large? stakeholders core faculty organizational market strategic team

stakeholders

Which of the following is NOT an essential component of a culturally proficient health care organization? a diverse health care workforce state-of-the-art facilities leadership education and training for all staff system capacities for tracking health outcomes

state of the art

This is identified as the goal that the organization desires to accomplish with the planning time frame: volume forecast strategic direction strategic performance tactical plans

strategic direction

Successful organizations know that the _________________ must be done on a continuous basis in order to best manage strategic intentions. strategy execution SWOT analysis plan development identification of barriers none of the above

strategy execution

Radiology staff who receive coffee and donuts from a sales representative must report the value of this gift annually as part of which of the following? Cijka Search Sunshine Act Medicare Act Medicaid Act Moonlight Act

sunshine

Which of the following is considered to be a good motivational strategy? all of the above tailor rewards in creative ways focus on competition instead of collaboration ignore difficult employee problems while rewarding desired behaviors

tailor rewards

This competency reflects expertise or ability to perform a specific work task Conceptual Interpersonal Technical A and B B and C

technical

Which of the following is not considered a best practice leading to high level of organizational performance? InFrontline employee empowerment Leadership development Staff engagement Technological empowerment

technological empowerment

Which of the following is NOT included in the definition of Continuous Quality Improvement (CQI)? process focus technology focus employee empowerment organization-wide impact data-based decision making

technology

The Institute of Medicine (IOM) provides the most widely accepted definition of health care quality as which of the following? the "degree to which health care services for individuals of populations increase the likelihood of desired health outcomes and are consistent with the current professional knowledge." "a system with interdependent parts, including structure and processes, that must work together to achieve outcomes." "best practices, or the ideal to which organizations should aspire" answering affirmatively to two questions: "Are the right things done?" and "Are things done right?"

the "degree to which health care services for individuals of populations increase the likelihood of desired health outcomes and are consistent with the current professional knowledge."

The core services provided by health service organizations are highly dependent on: human resources ability to train employees to carry out thier resonsibilities the location of the organization and proximity to clients/patients the capabilities and expertise of the organization's employees none of the above

the capabilities

Which of the following resulted in reduced resident work hours in their training program? strong unions concerns about paying overtime the death of an 18 year old college student all of the above

the death of an 18 year old

________________ recognizes several bargaining units for health care employees, including nurses, physicians, other professional employees, and nonprofessional employees, and has the authority to oversee and certify the results of union elections. human resources management the National Labor Relations Board the 360-degree performance appraisal system the American Nurses Credentialing Center

the national labor

Which of the following examples best represents the chapter's definition of a team? four accountants who work in cubicles next to each other the vice president of human resources and the heads of four departments who assess employment needs for their department a group of radiologic science students who take their lunch hour at the same time the patients who use radiology services on a given day all of the above

the vice president

How do the Mission, Vision, and Value statements tie to the strategic plan? They are enduring statements of the organization's purpose. They help to identify specific market opportunities and threats. They identify a specific future state of the organization. They are reaffirmed during the planning process to ensure alignment with future strategic plans.

they are reaffirmed during the planning

Flexible benefits are helpful to employees because: They can choose benefits in line with their needs at varying costs. They are allowed a predefined set of benefits. Employers cover the total cost of these benefits. All of the above

they can choose benefits

Which of the following is incorrect concerning Cross Functional Teams (CFTs)? they are common in healthcare organizations they address specific organizational needs they do not include clinicians they include nonclinical areas of the organization all of the above are correct concerning CFT's

they do not include

Although there are many parts in the development of a strategic plan, what is its main purpose? to develop a multiyear vision of the organization's future and how to fund it to plan for expansion of key service lines to identify a desired future state of an organization and how to achieve it to track the moves of local competitors and their impact on your organization

to identifiy a desired

Which of the generations below is respectful of authority, values duty, sacrifice, accountability, and recognition of hard work and a strong work ethic? Generation Z Traditionalists Baby boomers Generation X

traditionalists

As a healthcare manager working in HMO, it is important to question gaps in a physician's resume to determine if their credentials are legitimate. True False

true

Cultural proficiency requires that organizations and interdisciplinary staff value diversity and manage the dynamics of difference. True False

true

Healthcare practitioners who are committed to the issues of diversity, equity, and equality need to be aware of and implement best practice in cultural competency. True False

true

The Pareto principle is based upon the 80/20 rule recognizing that most problems in any process is due to a small number of defects in the procedure. True False

true

True or False: Regardless of the employment setting, nursing aides are considered frontline personnel. True False

true

True or False: The rate of accreditation of licensed rad techs is not keeping up the the speed of change in technology, and shortages are predicted in the near future. True False

true

True or False? The Triple Aim is a health care initiative that focuses on enhancing the individual experience of care; improving the health of populations; and minimizing the per capita costs of care for populations. True False

true

Which of the following is a term used to describe the proportion of job exits or quits from a facility in a year? annual appraisel turnover recruitment and retention ratio workforce shortage both B and C

turnover

Which of the following best describes a group within the U.S. with economic barriers or cultural and/or linguistic barriers to primary medical care services? underserved population unhealthy population general population rural population urban population

underserved

Tower's Watson's definition of employee engagement involves: none of the above making sure that motivation precedes engagement four dimensions: rational, emotional, practical, and motivational understanding and focusing on the linkage between motivation and engagement

understanding

The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms? Underuse Overuse Misuse Reuse Abuse

underuse

Which of the following statements best describes how organizational behavior applies to healthcare organizations? Healthcare is so unique that many principles of organizational behavior do not apply to it. Within the health care field certain issues are more prevalent. The only organizational behavior topics that apply to health care are leadership, motivation, professions, and teamwork. The only organizational behavior topics that apply to health care are quality improvement, finance, and strategy.

within the health care field

Which is a barrier of key healthcare leadership? Women in top leadership positions Culture of Safety Nurses Doctors

women