Health Management Final
Between 2012-2022, total employment is expected to increase by which of the following? 20% 5.3% 13.5% 10.8%
10.8
What is (are) the focus area(s) for healthcare leadership ethics? Biomedical Managerial Social A and B
a and b
Managers interested in revitalizing employees focus on getting them to do which of the following? maintain fitness eat right get rest and relaxation all of the above
all
Studer views the organization as needing to be results oriented, with which of the following pillars of excellence? People Service Finance All of the above None of the above
all
What is the department manager's role in strategic planning? Monitor market activity and report to senior leadership. Maintain knowledge of organizational strategy and intent. Ensure subordinates understand the organizational strategy. Understand their local market All of the above.
all
Which of the following is a benefit of an effective healthcare team? improved coordination of care more efficient use of health care services increased job satisfaction among team members higher patient satisfaction all of the above
all
Which of the following would be considered a conflict of interest? gifts from companies in exchange for ordering their products owning stock in biomedical firms that supply your employer speaking for a pharmaceutical firm in exchange for a fee all of the above A and B
all
Which of the following was formed to discuss the appalling lack of quality in U.S. medical schools and their graduate programs? CDC AMA WHO IHL NIH
ama
Which of the following is NOT a stage in the consumer decision-making process? evaluating various alternatives searching both internal and external sources assuring a guaranteed outcome problem recognition
assuring
Select a leadership theory that correctly matches the stated leadership focus. Great Man Theory: Needs of the subordinates Contingency and Path-Goal: Raising consciousness and empowering followers Leader-Member Exchange Theory of leadership: Interactions between leader and subordinate Self-Actualized Leadership: Having certain inherent traits
leader-member
Criminal background checks for physicians are: voluntary mandatory in most states for initial licensure an invasion of privacy a and c none of the above
mandatory
Flowcharting is a quality improvement technique used for which of the following? cause-effect analysis data collection geographical mapping process analysis process mapping
process mapping
All of the following are types of teams EXCEPT: task forces committees professional associations virtual teams all of the above
professional association
True or False: The value of strategic planning lies not in the plan itself, but in the planning process. True False
true
True or False? By 2020 a shortage of healthcare workers in our nation is projected of approximately one million nurses and 250,000 health professionals. True False
true
When we react to a situation, we are really reacting to our own unique perceptions of the situation. True False
true
Approximately what percent of physicians currently identify as Black or African-American, American Indian, Alaska Native and Hispanic? 5% 10.6% 13.5% 20.3% 35.2%
13.5
The controllable variables of the organization are referred to as which of the following? VALS 4P's cross-functional teams continuous improvement factors all of the above
4 ps
What percent of all new jobs between 2012-2022 are projected to be in professional and service-providing occupations? 33% 50% 70% 15%
50
According to the US Census Bureau, by 2060, what percent of the population of the US will be comprised of minorities? 19.2% 30% 46% 57% 75%
57
Organizations are establishing which of the following to align with the values, mission, and vision of the organization which all employees must follow. codes of conduct standards of behavior A and B none of the above
A and B
Which of the following are considered to be types of extrinsic rewards? shared decision making A and B only flexible schedules promotions
A and b only
According to Hull's drive theory, all behaviors are connected to these four primary drives. hunger, thirst, sex, and the avoidance of pain hunger, safety, social interactions, and subsistence-related needs hunger, shelter, autonomy, and the avoidance of pain food, sexual drive, status, and personal growth
A.
Which is an incorrect statement about the future of the healthcare field? The recently enacted Patient Protection and Affordable Care for America Act will provide full health care reform. Some of the key elements identified for success will be perspective, adaptability and finding inner passion as a personal driving force. These will be challenging times for healthcare leaders. The recently enacted Patient Protection and Affordable Care for America Act will dramatically alter the way health insurance is administered.
A.
Organizations are establishing which of the following to align with the values, mission, and vision of the organization, which all employees must follow. A.codes of conduct B.standards of behavior C.leadership development programs D.A and B E. none of the above
And B
This competency involves the ability to critically analyze and solve complex problems: Conceptual Interpersonal Technical A and B
Conceptual
Employment of medical and health services managers is expected to change by what percent between 2012 and 2022? A.plus 2 percent B.plus 50 percent C.minus 10 percent D.plus 23 percent E.minus 16 percent
D.
Which of the following competencies is more leadership oriented than management oriented? Controlling Resources Counseling Employees Determining Strategies for the Future Overseeing Adherence to Regulations
Determining
Which of the following matches aspiring leaders with mid-level and senior executives to assist in their learning and personal growth? Leadership development programs Mentoring Personal couching On-line job enhancement courses Self motivational programs
Mentoring
This function refers to the overall design of the specific division for which the manager is responsible Controlling Planning Staffing Organizing Decision Making
Organizing
A physician who believes a medical error occured due to __________________ may be making a fundamental attribution error. unclear medical directives miscommunication on the unit a negligent radiology technologist incomplete laboratory tests
a negligent radiology
A marketing oriented healthcare organization focuses of which of the following? achieving organizational goals through product and clinical quality and marketing adoption is high achieving organizational goals through product and clinical quality and marketing adoption is moderate achieving organizational goals by generating volume and filling beds and market concept adoption is moderate achieving organizational goals by generating volume and filling beds and marketing concept adoption is low achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high
achieving organizational goals by identifying health care needs, creating, communicating, delivering value and marketing concept adoption is high
Which of the following best describes a production oriented healthcare organization? achieving organizational goals through product and clinical quality and the marketing adoption is high achieving organizational goals through product and clinical quality and the marketing adoption is moderate achieving organizational goals through product and clinical quality and the marketing adoption is low achieving organizational goals by generating volume and filling beds and the marketing concept adoption is moderate achieving organizational goals by generating volume and filling beds and the marketing concept adoption is low
achieving organizational goals through product and clinical quality and the marketing adoption is low
Which of the following requires employers to provide reasonable accommodations for applicants and employees with physical and mental disabilities? FMLA HIPPA ADA ERISA
ada
Acquired needs resulting from life experiences focus on which of the following? affiliation affectation affirmation all of the above
affiliation
Avedid Donabedian defined health care quality as having which of the following? the technical managment of health and illness the amenities of care the ethical principles that govern the conduct of affairs in general and the health care enterprise in particular the management of the interpersonal relationship between the providers of care and their clients all of the above
all
For a successful strategy execution in a radiology department, which of the following stakeholders must "buy in"? radiologists nurses radiologic technologists administrators all of the above
all
Health policy managers should keep their knowledge current by which of the following means? networking with colleagues participating in professional organizations targeting personal learning all of the above B and C
all
Maslow's needs-based theory of motivation includes the following types of needs? employment, shelter, and money food, water, and sexual drive desire for social contact all of the above
all
SWOT analysis includes which areas of focus? Healthcare Workforce and Innovations in Technology Mission and Financial Condition Competitive Rivalry and Organizational Strengths All of the above
all
Scientific management involves which of the following? assesing performance effectiveness studying job descriptions all of the above determining the most efficient way to perform a job
all
Team management means assigning work tasks review of performance task interdependencies all of the above none of the above
all
The American Medical Association's definition of marketing-"the activity, set of institutions, and processes for creating communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large"; makes a relentless focus on creating long-term customer relationships necessary for achieving superior performance means that all marketing activities center on building a sustainable value-driven system for customers, stakeholders, and society places marketing in the central role of satisfying customer needs all of the above
all
Which of the following could be costs associated with teamwork? opportunity costs costs of rearranging schedules for teams to meet coffee and food costs interpersonal costs all of the above
all
Which of the following is a best practice and essential component(s) of a culturally proficient healthcare organization? assessment education and training for all staff a diverse healthcare workforce ability to adapt to community served all of the above
all
Which of the following is a key feature of a wicked problem? having no stopping rule no immediate solution no trial by error all of the above
all
Which of the following is a social categorization? Gender Religion Height/Weight All of the above Only A and B
all
Which of the following is a true example of a team? a group of people working together to achieve a common goal a short term group pulled together to address a specific agenda then disbands after a report is issued a long-term entity with revolving members, elected for 3 year terms, staffed by a full-time employee a group central to the effective functioning of healthcare organizations all of the above
all
Which of the following is an example of a U.S health disparity? diabetes infant mortality HIV/AIDS all of the above
all
Which of the following is an example of an "employee retention" related task? training and development leadership development managing compensation and benefits all of the above
all
Which of the following is true as it relates to TeamSTEPPS? provides higher quality and safer patient care was designed for health care professionals is evidence based all of the above
all
Which of the following is true regarding performance appraisals? They identify areas of performance needing improvement. They can be used to adjust compensation based on performance. They are helpful in determining promotion opportunities for staff. All of the above
all
Which of the following is/are the reason for medical boards and health care facilities requiring CBC's? increasing social concerns about alcohol sexual predators child and elder abusers all of the above none of the above
all
Which of the following is/are true regarding successful strategies? They are focused on a desired future state. They allign internal capabilities with market opportunities and threats. They are funded and resourced long term. All of the above
all
Which of the following results in job burnout? job dissatisfaction poor relations with coworkers heavy workload only B and C all of the above
all
Managing the change process within health care organizations is critical because: operational innovation is structural in nature and involves acquisition of information and clinical products. daily priorities and inertia reflecting the status quo allow the staff to be creative, engage in discovery, and generate ideas. appropriately and systematically managing change can result in improved organizational performance. it automatically leads to higher volume of patients, higher occupancy, higher net patient revenue, and higher total profit margin.
appropriatel
Managing the change process within health care organizations is critical because: Operational innovation is structural in nature and involves acquistion of information and clinical products Daily priorities and inertia reflecting the status quo allow the staff to be creative, engage in discovery, and generate ideas Appropriately and systematically managing change can result in an improved organizational structure It automatically leads to higher volume of patients, higher occupancy, higher net patient revenue, and higher total profit margin all of the above
apprpriately
Principles that determine behavior and conduct appropriate to a certain setting are also known as ethics vary greatly within medical settings were not considered in the Patient Protection and Affordable Care Act are essential to leadership but not to management
are also
The term effectiveness of clinical care can be addressed with which of the following questions? Are the right things done? Are things done right? What are the right things to do? Was the clinical procedure done correctly? Did the right person perform the procedure?
are the right things done
According to the ____________ theory, our brains intuitively seek to explain the causes of behavior and outcomes. fundamental attribution confirmation affinity
attribution
Which of the following is/are true concerning licensure? It is voluntary for medical practice. It is granted by the state. It is mandatory for medical, nursing practice, and other allied health professionals. only a and c only b and c
b and c
Which generation below values individuality, teamwork, and is driven by goals for success? millennials traditionalists baby boomers Generation X
baby boomers
Resistance from the internal culture, a lack of focus in the strategy, and underfunded or poorly resourced strategies are all examples of which of the following? strategic planning barriers rollout execution
barriers
Which statement is not true about the "Great Man" theory? Certain traits determined good leadership "You either got it or you don't" Behavior is an important component in determining what makes a good leader
behavior
Responses to this type of question yields important clues about the candidates attitude and behavior in past situations and how they respond under pressure? Predictive Analytics Labor Relation Behavioral-based Value-based
behavioral
Which of the following provides a comparative analysis of wages that is used to adjust salary ranges for positions as to appropriate to maintain competitive? incentive compensation gainsharing performance evaluation benchmarking
benchmarking
Which of the following is a self-assessment tool for patient centered communications to help physicians and hospitals assess their organizations ability to communicate with diverse patient populations? A-Assess B-Balance C-CAT D-Diverse E-Evaluate
cat
"Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health benefits and practices, preferred languages, health literacy, and other communication needs" is the principal standard listed on the: National Committee for Quality Assurance's Multicultural Health Care Standards U.S. Department of Health and Human Services Health Resources and Services Admininistration report National Standards on Culturally and Linguistically Appropriate Services (CLAS) cultural proficiency profile of the National Center for Cultural Competence (NCCS)
clas
From the Leadership styles for Healthcare personnel, which style focuses on personal development and recommended for the top personnel? Participative style Coaching style Pacesetting style Coercive style
coaching
In order to form a baseline scenario of an organization's service capabilities, it is necessary to do which of the following? extensively review qualitative aspects such as past strategic performance and leadership's interpretation of the organization's core capabilities collect data for several historical time periods and then forecast out several more time periods simply by using a mathematical trend formula gain access to the actual strategy of competitors through information on their strategic intent which can be gleaned from their market activities all of the above
collect data
Which of the following is NOT one of the three core policy issues for a healthcare system? cost access community quality
community
Which of the following includes an exchange of information, ideas, and resources between individuals, community members, and mainstream organizations? community engagement community barriers community interrelationships community evaluation community collaboration
community engagement
Cultural ______________ is a set of congruent behaviors, attitudes, and policies that come together in a system or agency or among professionals and enable the system, agency, or professions to work effectively in cross-cultural situations. disparity competence partnership determinants attitude
competence
Which is a guideline for healthcare leaders when being responsible to their profession as per the ACHE Code of Ethics? Prevent discrimination Proper resource allocation Comply with laws Allow free expression
comply
Which of the following seeks to understand how every day people select, secure, use, and dispose of products, services, experiences, or ideas to satisfy their needs? social marketing business buyer behavior consumer behavior healthcare marketing
consumer behavior
_______________ refers to the totality of consumers' decisions with respect to the acquisition, consumption, and disposition of goods, services, time, and ideas by humans over time. core competency consumer behavior derived demand business-to-business marketing
consumer behavior
This function refers to monitoring staff activities and performance Staffing Controlling Planning Directing Organizing
controlling
Elizabeth set up a health savings account (HSA) at her financial institution and contributed consistently for future medical expenses after retirement. Upon eligibility, she had to travel many miles across the country to see a specific dermatologist, but it was worth it to her because she believed the treatment would make her feel healthier. The difference between the benefits Elizabeth perceived and the costs to receive the benefits explain which of the following? aspirations expectations customer motivation customer value lack of confidence
costumer value
Which of the following is considered one strategy to address health disparities and to drive toward equity in health and health care? cultural competence cultural autonomy cultural dependency cultural gap all of the above
cultural competence
Strategic healthcare marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ________________ in selected markets. superior service customer value competitive offerings return on investment superior performance
customer value
Which of the following is the difference between the benefits a consumer perceives from the purchase of a product, service, or idea and the cost to acquire those benefits? competitive position customer value marketing concept product orientation
customer value
Which of the following is NOT a benefit of effective teams? improved coordination of care efficient use of health care services increased job satisfaction among team members higher patient satisfaction decreased innovative ideas from team members
decreased innovative
Job analysis is necessary to: define duties, responsibilities, and activities specific to every position in the HSO determine projected staffing needs over the next fiscal year evaluate employee appraisal andperformance all of the above
define duties
The strategic planning process consists mainly of which of the following two interrelated activities? identifying specific community needs and influencing the health care market developing a strategic plan and executing the organization's strategy analyzing market or industry and determining the attractiveness of competing in a particular market establishing the organization's mission and creating a vision for the future of the organization
developing a strategic plan
The focus in this function is on initiating action in the organization through effective leadership Staffing Controlling Planning Directing Organizing
directing
Which of the following is a term that encompasses self-awareness, social-regulation, self-motivation, and social skills? social facility emotional social competencies emotional contagion scale emotional intelligence
emotinoal intelligence
Expressing a negative attitude about women employed in radiology would be an example of which of the following? cognitive steriotype discriminatory behavior emotional prejudice bias blind spot
emotional
A member of your radiology team recently lost a parent. You volunteer to work in their place so that they can attend the funeral. This is an example of which of the following? Emotional empathy Cognitive empathy Empathic perspective-taking Empathy intelligence
empathic perspective
Which one of the EI (Emotional Intelligence) dimensions is defined as "social awareness skill, putting yourself in another's shoes"? Empathy Self-awareness Social skills Motivation
empathy
Which of the following are HSO sponsored programs that are made available to employees, and in many cases their dependents, to help and support them with personal or family problems that also affect the employee's job performance? employee assistance programs second victim programs HMO programs COBRA programs
employee
The primary task of human resources management is to: provide the administrative personnel who carry out nonclinical administrative functions of the health services organization ensure that qualified and motivated personnel are available to staff the health services organization recruit the personnel who staff the business units operated by the health services organization to train line managers who have primary responsibility for directing staff and teams and who are charged with hiring, supervising, evaluating, developing, and, when necessary, terminating staff
ensure
Which is a guideline for healthcare leaders when being responsible to their employees as per the ACHE Code of Ethics? Meet the needs of the community Ensure a safe work environment Have process to evaluate quality of care Prevent fraud and abuse within
ensure
Which of the following prohibits discrepencies in pay between men and women who perform the same job? Pregnancy Discrimination Act Civil Rights Act Fair Labor Standards Act Equal Pay Act
equal pay act
Which is a new trend for healthcare governance? Larger number on the board Voluminous detailed information presented Most members come from within the organization Evaluations used to identify issues and correct
evaluations
True or False? According to a 2014 survey, a higher percentage of younger employees were dismissive of their older colleagues' abilities than older employees of their younger colleagues' abilities. True False
false
Which of the following does NOT represent a business-to-business (B2B) healthcare marketing application? Google purchases health insurance coverage for all its employees. Local, state, and national governments hire managerial consultants Medical devices, pharmaceuticals, and medical surgical supplies comprise a large share of virtually every hospital's total expenditures Family decision making unit chooses an inclusive medical package from a long term assisted living offering
family decision
Which of the following attributes would be more likely characteristic of an unsuccessful team? clarity regarding team member roles cultural readiness within the setting change management champions few links between collaborative practice and individual goals all of the above
few links between
Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format? fishbone diagram data collection geographical mapping process analysis process mapping
fishbone
All of the following would be considered intrinsic rewards except: progress healthy relationships flexible schedules competence
flexible
During the early 1980's, the Hospital Corporation of America (HCA) created the most commonly used quality improvement framework in the healthcare industry called which of the following? FOCUS-PDCA model Juran trilogy PCSA model Shewart Deming Cycle Process life cycle
focus pdca
teams go through the following stages, in the following order: warming, storming, norming, performing, adjourning forming, avoiding, storming, warming, exploding forming, storming, norming, performing, adjourning performing, norming, forming, storming, adjourning none of the above
forming storming norming
Which of the following acts as filters to guide the interpretation of information by selectively focusing attention and organizing our understanding? meaning assumptions expectencies frames
frames
Which of the following is not a contemporary leadership model? Great Man Theory Inspirational Leadership Emotional Intelligence Spirituality Leadership
great man theory
Which of the following terms refer to when positive or negative information about others on one dimension colors our judgement about them on a different dimension? halo effect bias blind spot affinity bias in-group bias
halo
Which of the following signifies a difference in access, utilization, or quality of care? health inequality cultural dependency health disparity underserved population health multifactural
health disparity
Which of the following uses information technology in the health care system with a goal of improving quality, raising efficiency, and lowering costs? health information management health informatics health sciences health care administration
health informatics
Which of the following delineates a set of health objectives for the U.S. to include eliminating health disparities, improving access to care, and reducing or eliminating disease? AHA CDC Healthy People 2020 ACGME OCM
healthy people 2020
A physician in the United States who does not expect to see an exotic condition such as Ebola and may fail to diagnose this relatively rare condition is an example of which of the following? cognitive error heurestics poor perception malpractice
heurestics
Self-actualization needs focus on which of the following? esteem needs basic needs belonging needs higher level needs
higher levels
The largest employment setting in health care is which of the following? extended care facilities acute care clinics hospitals physician clinics
hospitals
What is the purpose of tactical plans? identify the who, what, where, when, and how of strategy implementation organize a department's input to the strategic plan identify funding for the selected strategies monitor an organization's performance over time
identify the who, what,
The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following is NOT a part of the definition? They should achieve desired health outcomes for individuals, matching their preferences for variety achieve desired health outcomes for populations, matching the societal preferences of policy makers and third-party payers for efficiency adhere to professional standards and scientific evidence, consistent with the clinical focus and preferences of health care providers for effectiveness incorporate multiple stakeholder perspectives to understand healthcare quality
incorporate
Work behaviors can be studied at these three levels in an organization: individual, group, and organizational behaviorial, cognitive, and emotional departmental, divisional, and organizational managerial, administrative, and bureaucratic
individual
Humans engage in an ongoing construction of their world by using stored information structures to guide perception and interpret events and information, and better explains that: how people view a stiuation has little or no effect on how they respond to and act upon that situation. individuals' actions are largely determined by how they perceive the world. hidden thinking, biases in informatoin processing, and barriers to creating common meaning during communication can be avoided in organizational behavior not all behavior is inextricably tied to thinking, social interactions, and emotions.
individuals
A manager's soft skills would include which of the following? financial expertise technical knowledge interpersonal relations familiarity with cutting-edge technology
interpersonal
This competency enables a manager to communicate with and work well with other individuals Conceptual Interpersonal Technical A and B B and C
interpersonal
What role in regards to "thinking" requires the manager to act as a negotiator, leader, liaison and figurehead? Informational Decisional Rational Interpersonal
interpersonal
Which of the following best describes the purpose of studying organizational behavior? it explains why people act the way they do in various situations it addresses quality problems in healthcare organizations it improves the management of people in the workplace it increases the profitability of hospitals and healthcare facilities
it improves
_____________ involves identifying those unique responsibilities, duties, and activities specific to every position in the HSO. job analysis human resources management private recruitment predictive analytics
job analysis
Compensation for each position is set based on the consideration of the specialized knowledge and skills associated with the position, the experience required, the relative availability of skilled individuals to fill the position, and average wages that specific to the local labor market is termed ____________. job placement job availability job pricing job market job description
job pricing
Find the incorrect statement pertaining to leadership in today's healthcare industry. Leaders can be taught skills and behaviors. Many clinicians have the management training needed to help them in their new roles. Different sectors in health care have professional associations which will support many aspects of its particular career path. Leaders should continually be updated to the current environment.
many
When a healthcare organization focuses on achieving its goals by identifying healthcare needs, creating, communicating, and delivering value, it is using a: sales orientation production orientation clinical orientation marketing orientation
marketing
The practice of selecting target markets, and creating, communicating, and delivering value to selected customers in manner that is both sustainable and differentiated for the competition is called which of the following? marketing management competitive positioning segmentation market intelligence A and B
marketing management
When marketing savvy medical practices divide the total market into groups that have relatively similar healthcare needs they are implementing which of the following? profitable strategies the 4P's marketing strategies marketing segmentation competitive advantage
marketing segmentation
Good measurement requires all of the following except: rigorous definition of concept to be measured reliable measurement valid measurement measurement variation
measurement variation
Which of the following matches aspiring leaders with mid-level and senior executives to assist in their learning and personal growth? Leadership development programs Mentoring Personal coaching On-line job enhancement courses
mentoring
Which generation below is image conscious, team-oriented, values instant gratification, and is organized and prefer structure? baby boomers Millennials Generation X traditionalists
millennials
Which of the following would be an example of common-cause variation? minor electrical voltage fluctuations operator behaviors incorrectly calibrated machinery all of the above
minor electrical voltage
"University Radiology Associates strives to be the premier provider of diagnostic imaging services through high-quality service to patients, referring physicians and mutually beneficial relationships with radiologists who provide expert interpretations of diagnostic images" is an example of which of the following? vision value statement mission strategic plan goal
mission
Which of the following describes an organizations statement of purpose? vision value mission market analysis
mission
Which of the following occurs when "the right service is provided badly and an avoidable complication reduces the benefit the patient receives"? underuse overuse misuse reuse none of the above
misuse
Between 2012 and 2060, the population aged 65 and older is expected to: more than double remain the same decline slightly triple increase by 50 percent
more than double
Which of the following is a tool used to understand differences in team member's personalities? Emotion Contagion Scale Emotional Intelligence Scale Myers-Briggs Type Indicator (MBTI) Test none of the above
myers briggs
What is the term used for shocking health outcomes that should not occur in a health care setting such as wrong site surgery or hospital-acquired infection? Departures Management error Never events Maximum error High level problem
never events
Extrinsic theories of motivation include which of the following? Vroom's acquired needs theory Locke's goal setting theory Adam's equity theory none of the above
none
Which of the following is a source to find out information about legal action and malpractice payments against physicians and health care providers? NPDB SGOT NIH BCLS SSA
npdb
Which of the following is the largest category of healthcare workers? physicians radiologic technologists physician assistants physical therapists nurses
nurses
In a SWOT analysis, a manager identifies the external market's ______________, along with the organization's internal _________________. opportunities and threats; strengths and weaknesses order and stimuli; success and wages strengths and weaknesses; organization and transitions savior faire and workers; objectives and timelines none of the above
opportunities
Which of the following is the broad area of management that studies how people act in organizations in order to improve management practices for effectively working with and influencing employees to attain organizational goals. organizational behavior industrial psychology anthropology neuroscience
organizational
In a market assessment, which of the following innovations in technology may represent a threat to replace standard operations and services? PACS CMS MVV SWOT
pacs
Which theory places its attention on the leader's style and the work situation but also recognizes the importance of setting goals for employees? Path-Goal Theory of leadership Great Man Theory of Leadership Leader-Member Exchange Theory of leadership Contingency Theory of leadership
path-goal
Which of the following is not considered a mid-level practitioner? Physician Assistant (PA) Pathologists' Assistant (PA) Nurse Practitioner (NP) Certified Nurse Midwives (CNM)
pathologists assistant
In today's world, who is becoming the central focus of customer service in a healthcare organization? patient physicians coorporate leaders hopital administrators
patient
External domains of health care management include all of the following except: Community Demographics Regulations Patient satisfaction Medicare/Medicaid Competitors
patient satisfaction
Internal domains of health care management include which of the following? patient satisfaction, licensure, and competitors technology acquisition, regulations, and accreditation community demographics, stakeholder demands, and managed care organizations licensure, accreditation, and physician relations physician relations, budgeting, and new service development
physcian relations
Which is a challenge of key healthcare leadership? Laws and Regulation Electronic Health Records Nurses Physicians
physicians
All of the following are layers of segmentation at the healthcare manager's disposal except: demographic psychographic physiological situational behavioral
physiological
Succession planning is A career path in an organization Celebration of an organization success Not important anymore Planning to replace managers who retire or move up None of the above
planning
This function requires the manager to set a direction and determine what needs to be accomplished. Staffing Controlling Planning Directing Organizing
planning
During the data collection process, what is considered to be a con of utilizing focus groups? question claification large sample economically efficient potential for group think
potential for group think
Which of the following is not part of the market assessment model? power of visualization innovations in technology regulatory environment competitive rivalry
power
The main difference between direct care and non-direct care settings is Payment mechanisms Location Types of employees Size of organization Provision of care
provision of care
The two main phases of the decision-making/problem -solving process identified by experts are: recognizing and understanding the decision situation, and then choosing a course of action setting goals and generating options assessing options and evaluating the chosen solution recognizing incomplete information related to the problem, and setting clear priorities among alternative
recognizing and understanding
Which of the following is NOT an EMPCS tool? recording customer calls monitoring e-mail monitoring of employee social media posts recording time intervals employees spend on breaks and in the restroom
recording time intervals
Which of the following is not a part of critical thinking? identify assumptions that frame thinking determine if assumptions are accurate and valid rely on emotion, not just reason take informed actions
rely
"Benefits" include all of the following except: Retirement plan Vacation Health Insurance Salary
salary
A(n) ____________ is a mental representation used to organize and simplify knowledge and expectations of the world around us. attribution schema cognition stereotype
schema
Which leadership domain would the competencies honesty and integrity be placed? Functional and Technical Self-Development and Self-Understanding Interpersonal Organizational
self-development
A patient safety event that reaches a patient and results in death, permanent harm, or severe temporary harm is called which of the following? intimidating event disruptive event patient-centric culture failure sentinal event catastrofic event
sentinal event
Which of the following is not a form of mental representation? schemas social habits mental models mindsets
social habits
Which of the following is a term used when a member of the team does nothing but gets credit for the work done by other members? social loafer free rider wicked loser exacerbater none of the above
social loafer
Which of the following is NOT a structural variable in the Baldrige Award Criteria for quality improvement? leadership staff focus strategic planning focus on patient, customers and markets
staff focus
This function refers to acquiring and retaining human resources Controlling Planning Staffing Organizing Decision Making
staffing
Which of the following include customers, board of directors, suppliers, employers, physicians, and society at large? stakeholders core faculty organizational market strategic team
stakeholders
Which of the following is NOT an essential component of a culturally proficient health care organization? a diverse health care workforce state-of-the-art facilities leadership education and training for all staff system capacities for tracking health outcomes
state of the art
This is identified as the goal that the organization desires to accomplish with the planning time frame: volume forecast strategic direction strategic performance tactical plans
strategic direction
Successful organizations know that the _________________ must be done on a continuous basis in order to best manage strategic intentions. strategy execution SWOT analysis plan development identification of barriers none of the above
strategy execution
Radiology staff who receive coffee and donuts from a sales representative must report the value of this gift annually as part of which of the following? Cijka Search Sunshine Act Medicare Act Medicaid Act Moonlight Act
sunshine
Which of the following is considered to be a good motivational strategy? all of the above tailor rewards in creative ways focus on competition instead of collaboration ignore difficult employee problems while rewarding desired behaviors
tailor rewards
This competency reflects expertise or ability to perform a specific work task Conceptual Interpersonal Technical A and B B and C
technical
Which of the following is not considered a best practice leading to high level of organizational performance? InFrontline employee empowerment Leadership development Staff engagement Technological empowerment
technological empowerment
Which of the following is NOT included in the definition of Continuous Quality Improvement (CQI)? process focus technology focus employee empowerment organization-wide impact data-based decision making
technology
The Institute of Medicine (IOM) provides the most widely accepted definition of health care quality as which of the following? the "degree to which health care services for individuals of populations increase the likelihood of desired health outcomes and are consistent with the current professional knowledge." "a system with interdependent parts, including structure and processes, that must work together to achieve outcomes." "best practices, or the ideal to which organizations should aspire" answering affirmatively to two questions: "Are the right things done?" and "Are things done right?"
the "degree to which health care services for individuals of populations increase the likelihood of desired health outcomes and are consistent with the current professional knowledge."
The core services provided by health service organizations are highly dependent on: human resources ability to train employees to carry out thier resonsibilities the location of the organization and proximity to clients/patients the capabilities and expertise of the organization's employees none of the above
the capabilities
Which of the following resulted in reduced resident work hours in their training program? strong unions concerns about paying overtime the death of an 18 year old college student all of the above
the death of an 18 year old
________________ recognizes several bargaining units for health care employees, including nurses, physicians, other professional employees, and nonprofessional employees, and has the authority to oversee and certify the results of union elections. human resources management the National Labor Relations Board the 360-degree performance appraisal system the American Nurses Credentialing Center
the national labor
Which of the following examples best represents the chapter's definition of a team? four accountants who work in cubicles next to each other the vice president of human resources and the heads of four departments who assess employment needs for their department a group of radiologic science students who take their lunch hour at the same time the patients who use radiology services on a given day all of the above
the vice president
How do the Mission, Vision, and Value statements tie to the strategic plan? They are enduring statements of the organization's purpose. They help to identify specific market opportunities and threats. They identify a specific future state of the organization. They are reaffirmed during the planning process to ensure alignment with future strategic plans.
they are reaffirmed during the planning
Flexible benefits are helpful to employees because: They can choose benefits in line with their needs at varying costs. They are allowed a predefined set of benefits. Employers cover the total cost of these benefits. All of the above
they can choose benefits
Which of the following is incorrect concerning Cross Functional Teams (CFTs)? they are common in healthcare organizations they address specific organizational needs they do not include clinicians they include nonclinical areas of the organization all of the above are correct concerning CFT's
they do not include
Although there are many parts in the development of a strategic plan, what is its main purpose? to develop a multiyear vision of the organization's future and how to fund it to plan for expansion of key service lines to identify a desired future state of an organization and how to achieve it to track the moves of local competitors and their impact on your organization
to identifiy a desired
Which of the generations below is respectful of authority, values duty, sacrifice, accountability, and recognition of hard work and a strong work ethic? Generation Z Traditionalists Baby boomers Generation X
traditionalists
As a healthcare manager working in HMO, it is important to question gaps in a physician's resume to determine if their credentials are legitimate. True False
true
Cultural proficiency requires that organizations and interdisciplinary staff value diversity and manage the dynamics of difference. True False
true
Healthcare practitioners who are committed to the issues of diversity, equity, and equality need to be aware of and implement best practice in cultural competency. True False
true
The Pareto principle is based upon the 80/20 rule recognizing that most problems in any process is due to a small number of defects in the procedure. True False
true
True or False: Regardless of the employment setting, nursing aides are considered frontline personnel. True False
true
True or False: The rate of accreditation of licensed rad techs is not keeping up the the speed of change in technology, and shortages are predicted in the near future. True False
true
True or False? The Triple Aim is a health care initiative that focuses on enhancing the individual experience of care; improving the health of populations; and minimizing the per capita costs of care for populations. True False
true
Which of the following is a term used to describe the proportion of job exits or quits from a facility in a year? annual appraisel turnover recruitment and retention ratio workforce shortage both B and C
turnover
Which of the following best describes a group within the U.S. with economic barriers or cultural and/or linguistic barriers to primary medical care services? underserved population unhealthy population general population rural population urban population
underserved
Tower's Watson's definition of employee engagement involves: none of the above making sure that motivation precedes engagement four dimensions: rational, emotional, practical, and motivational understanding and focusing on the linkage between motivation and engagement
understanding
The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms? Underuse Overuse Misuse Reuse Abuse
underuse
Which of the following statements best describes how organizational behavior applies to healthcare organizations? Healthcare is so unique that many principles of organizational behavior do not apply to it. Within the health care field certain issues are more prevalent. The only organizational behavior topics that apply to health care are leadership, motivation, professions, and teamwork. The only organizational behavior topics that apply to health care are quality improvement, finance, and strategy.
within the health care field
Which is a barrier of key healthcare leadership? Women in top leadership positions Culture of Safety Nurses Doctors
women
