HFT 3314 Final
What is the linen valuation of bath towels in a property that has 2,500 pieces in stock purchased at $14.95 each and 288 just bought at $16.50 each?
$23439.50
Assuming that the operating budget was set at 1.4 percent of sales for cleaning supplies, and that rooms sales for a certain period of time amounted to $26,500, what should the cost of cleaning supplies for the same period be?
$371.00
The following products are air pollutants except for:
Borax
The category of cleaning supplies includes items such as:
Brooms
The following are items to be checked when conducting guestroom inspections, except for:
Condition of Mangle
The following application-form questions are unlawful, except for which of the following?
Do you have a permanent immigration visa?
Energy Star is a joint program of:
EPA and the US Department of Energy.
All section housekeepers are scheduled to work regardless of the daily occupancy of the property.
F
Fixed assets are subcategorized into FF&E, software, and cleaning supplies.
F
Fixed assets categorized under "software" include all computer equipment in the housekeeping department.
F
For all purposes, employees "on-call" are considered full-time employees.
F
For employees, instruction on safety issues should start after the probationary period (90 days from the date of hiring).
F
Furniture dotted with casters will cause carpet damage when pushed around the room.
F
Housekeeping fixed assets usually have a short-term lifespan.
F
In general, sheets made of "muslin" are of better quality than those made of percale.
F
In the operating budgets, the percentage of expenses is obtained by dividing the projected revenue by the projected expense cost.
F
In the rooms division operating budget: revenue + sales = income
F
Job-safety analyses are not necessary in the housekeeping department because of the nature of the jobs performed in the department.
F
OSHA inspectors can enter an employer's premises without notice to review the safety records of the property.
F
T-200 indicates that the tensile strength of the fabric is 2 pounds
F
The "front desk report" is prepared by housekeeping to inform the front desk about the status of all rooms.
F
The "unity of command" principle was proposed by Henri Fayol to ensure that all orders in the workplace are given by just one person. In the case of the housekeeping department, they are given by the executive housekeeper.
F
The best way to load detergents into washers is by using a plastic scoop.
F
The order to recruit a worker for the housekeeping department is initiated in human resources by filling an employee requisition form.
F
The status of rooms with "do-not-disturb" signs must not be verified until the guest asks for service
F
The use of chlorofluorocarbons on earth has no effect on the ozone layer.
F
Tunnel washers consist of a single chamber shaped like a cylinder.
F
Hotels and motels can be classified in the category of institutional lodging.
False
The origin of lodging operations in America can be traced to the turn of the century (1890 to 1910).
False
Which of the following are not included in linen inventory-taking procedures?
Inventories should be conducted using two-people teams.
Estimated percentage of students who have enjoyed having this book as course reference
It cannot be ascertained.
Given a revenue of $15,700 and 8,950 rooms occupied, what is the cost per occupied room of cleaning supplies?
It cannot be ascertained.
The following are chemicals used in carpet care, except for:
MSDS.
Choose the best statement describing minorities:
Some ethnic minorities are deeply individualistic.
Regarding pillows, circle the statement that is accurate
Synthetic pillows are nonallergenic.
Chemical cleaning compounds can cause indoor air pollution in buildings.
T
Fixed assets are depreciated at the end of the fiscal year
T
Furniture upholstery made of synthetic fibers are less expensive and easier to clean than furniture finished with natural fibers.
T
Furniture upholstery made of wool stains easily.
T
Generally, part-time employees receive no major benefits other than wages
T
Linens and guest supplies are categorized under operating assets.
T
Noxious substances from discarded prescription drugs can infiltrate the drinking water supply.
T
Operating budgets in lodging operations allocate funds for expenditures by department.
T
Scalding can be prevented by setting the temperature at about 110 degrees in guestroom showers.
T
Some green cleaners that can be used in lodging properties are borax, baking soda and vinegar.
T
Some of the management tasks involved in the function of "directing" are: training, motivating, supervising, and disciplining employees.
T
Some washing machines offer over twenty pre-set wash programs.
T
The "job description" is a detailed statement of the tasks required to have the job done.
T
The "span of control" relates to the number of subordinates that a supervisor can oversee effectively.
T
The "team supervisor work report" informs all team leaders of the status of all guestrooms in their respective sections.
T
The consolidated room sales summary is compiled to project the number of rooms that will be sold next year.
T
The linen poundage is the weight of all items that need to be processed at one hundred percent occupancy.
T
The most common external recruitment practice is through newspaper advertising.
T
The overall goal of management in a profit-making operation is to increase the owner's equity by maximizing profits.
T
The ozone layer provides protection from the sun's ultraviolet radiation.
T
The space allocated for on-premise laundries can range from 1,000 square feet for small properties to 20,000 square feet for large properties.
T
The worker's compensation insurance premium payments are determined by the employer's safety and health records.
T
The workers' social interactions and personal relationships can have a positive or negative effect on productivity.
T
Usually, the housekeeping department's operating budget in large lodging operations is combined with that of the engineering department
T
All the rooms division operating budget expense categories that follow are usually shared by the front office and housekeeping departments, except for:
Travel Commissions
The birth and growth of American motels took place in the 1920s.
True
The end of the Cold War created new opportunities for business and leisure.
True
The first spas were operated in Europe. They were resorts located by mineral springs.
True
The following statements are true except for:
Viruses can multiply rapidly when present in contaminated cleaning rags.
Power is the ability a person has to influence the behavior of others. Managers may exert their authority by
administering punishment depending on the employee's behavior. administering rewards depending on the employee's behavior. delegation. persuasion. Correct! a, b, and d
The following area common lost-and-found procedures, except for:
all items found in lodging properties are deposited in the hotel safe. all items must be tagged and logged for fast identification. the lost-and-found logbook includes the place where the item was found. all returned items to guests are sent COD. Correct! a and d
The following product components should be considered hazardous except for:
all-purpose cleaners.
According to Frederick Herzberg, managers should not:
attempt to motivate workers by following Machiavelli's recommended method of influencing employees.
Leadership styles are generally used to describe the approach used by leaders in human situations. What is a leadership style?
authoritarian style laissez-faire style
The concept of green rooms may include environmentally-friendly amenities such as:
biodegradable soaps. recyclable soap bar wrappings. warm milk and cookies. fluffy bath towels. Correct! a and b
The budget used to record the fixed items needed for the upcoming fiscal year is called:
capital expenditure budget.
When communicating with employees, the "psychological barrier" can
cause communication distortion when one communicator has a negative perception of the other person.
The following are basic bathroom-cleaning procedures, except for:
cleaning the sink with a strong bowl cleaner.
Communication between the food and beverage department and the housekeeping department include
communication regarding the pick-up of room service trays. communication regarding the pre-sorting of napery in food and beverage outlets. communication regarding cooks' uniforms and kitchen rags. All of the above are correct
To comply with HazComm regulations, housekeeping chemicals must: display a list of hazardous chemicals used in the department. develop a program to alert employees about hazardous materials. ensure that all containers of chemicals are properly labeled. require workers to wear protective equipment when handing dangerous chemicals.
display a list of hazardous chemicals used in the department. develop a program to alert employees about hazardous materials. ensure that all containers of chemicals are properly labeled. require workers to wear protective equipment when handing dangerous chemicals.
The concept of ethics should be one mainly concerned with the social responsibilities of managers. The following matters fall within the realm of values in the workplace
equal opportunity practices
Common misconduct cases that may take place in the housekeeping department are:
excessive tardiness. authorized doings. quarreling. a and b Correct! a and c
What rating are luxury properties are usually awarded?
five diamonds
The correct order of washing machine cycles is:
flush cycle ? wash cycle ? rinse cycle ? extract cycle
When purchasing cleaning supplies, the executive housekeeper should solicit input from the following people, except for:
front desk clerks.
The following are common by-products that can be recycled, except for
grass clippings. glass bottles. light bulbs. batteries. Correct! c and d
The following procedures apply to carpet cleaning and maintenance, except for:
grouting.
Viruses are infective agents that can cause:
hepatitis.
Training in the housekeeping department could include:
how to load washers correctly. how to open a bottle of wine. how to prepare scrambled eggs. how to direct guests to the swimming pool. Correct! a and d
Worker motivation, as proposed by Maslow, doesn't include:
implementing a management by objectives program.
A poor laundry design may result in:
inadequate space to perform daily operations. insufficient equipment to perform daily operations. too small drains to funnel away the discharge water. poor ventilation.
When conducting "value analyses," the value function should be maximized by:
increasing quality and decreasing price.
Lodging properties can be
independently owned. owned by a multi-unit chain. franchised. managed by a management company.
Regarding "decision making," the executive housekeeper should
involve employees in the decision-making process when possible.
With an average occupancy percent of 85 and 2,500 rooms sold the projected departmental profit for a resort would be:
it cannot be ascertained.
Germ cross-contamination can occur except:
keeping a cheese platter refrigerated at 35 degrees Fahrenheit.
Some of the safety standards that can be adopted by the housekeeping department may include:
keeping working areas safe. maintaining adequate sanitation. providing first aid equipment. handling hazardous chemicals correctly.
Usually, under "other expenses," the following categories are shared by the housekeeping and front office departments except for:
laundry supplies.
The principles of total quality management (TQM) include
measuring customer satisfaction.
What are the guidelines for ethical behavior in the workplace?
observing the law being fair and equitable being honest in relationships with others showing integrity in business transactions
Disciplinary actions should follow the following sequence:
oral warning, written warning, suspension, dismissal.
Communication between the housekeeping department and the front desk does not involve
ordering guest folios.
Some noxious products commonly found in housekeeping and engineering departments are
paint. floor surface strippers. wood finishes. motor oil.
Examples of security steps that can be taken by lodging companies are:
perimeter surveillance cameras. ground-based radar. monitored visual displays. training employees to remember the accent of a telephone caller.
What are the "functions of management" as proposed by Henri Fayol?
planning directing controlling
According to Henri Fayol, what does the coordination of effort in the workplace include?
planning organizing directing controlling
The night clerk's room report is
prepared by the night auditor.
Warranties for commercial carpets should include:
protection for color fastness. protection for manufacturing defects. protection for tuft bind deterioration. protection for floods caused by sewer backups. Correct! a, b, and c
Chain properties (such as Marriott Hotels and Resorts) usually
provide the same type of amenities. offer similar service.
Executive housekeepers can prevent fires by:
purchasing fire-retardant pillows. keeping oily kitchen rugs in metal containers.
Communication between the housekeeping department and human resources includes
questions regarding employee requisitions. questions regarding the orientation of housekeeping employees. questions regarding checking references of housekeeping employees. questions regarding the final hiring of employe
The Leadership in Energy and Environmental Design (LEED) certification program environmental and financial benefits include:
reduced harmful greenhouse emissions. healthier and safer environment for occupants. conservation of energy and water. reduced waste sent to landfills.
Programmed processors in washers can:
regulate the drying time of articles. control the rotation speed of the mangle. regulate the amount of soap to be injected in the machine. control the machine's timers. Correct! c and d
Examples of guest security awareness are:
reminding travelers to place their luggage against the door at night for security. reminding guests to keep valuables in the property's safe. asking guests to use door locks and chain. recommending guests to look through peephole before opening door. Correct! b, c and d
A requisition form is usually used to
request products from the main storeroom.
A battery of electric dryers should be enclosed on the top to:
save energy.
The population of the world has recently reached:
seven billion people.
An ideal workflow pattern for laundries is:
soak sinks ? washers ? dryers ? mangle
According to Frederick Taylor, what are some individual basic needs?
social needs self-esteem needs security-driven needs physiological needs Correct! None of the above.
Some of the personal traits to be looked for in an interview are:
stability. reliability. initiative. job qualifications. Correct! All of the above.
The recommended sequence to re-do floors with porous surfaces is:
stripping, sealing, finishing.
Worker satisfaction can be improved in the workplace by using:
the halo effect. wellness programs. transportation assistance. technical skills. Correct! b and c
Who conducts the P.M. room check?
the housekeeping department
The room divisions in lodging operations include
the housekeeping department and the front office department.
What should purchasing specifications for bed sheets include?
the name of the product the grade desired the unit on which prices are to be quoted the amount to be purchased
The consolidated room sales summary usually includes:
the predicted percent occupancy by month. the number of average covers. cost percentages of expenses. the projected ADR. Correct! a and d
Improper results of finished laundry products include:
the right pH in linens. lint specks. the right appearance. excessive wrinkling. Correct! b and d
The projection of rooms to be sold next year is calculated from:
the room bookings at hand. historical occupancy data. weather predictions. upcoming local events.
Who does the executive housekeeper report to?
the rooms division director
All other factors being equal, the quality of terry cloth is determined by:
the weight of the item.
One disadvantage of having on-premise laundries in lodging properties is:
their initial cost.
Hazardous materials are dangerous because:
they can cause explosions. they have a balanced pH. they are biodegradable. they can be strongly allergenic. Correct! a and d
The first step in cleaning the bedroom in guestrooms is usually:
to empty the trash.
The purpose of chemical alkalis in washing is:
to neutralize acids in the washing solution.
The purpose of the "P.M. housekeeping report" is:
to notify housekeeping of the status of all guestrooms by the front desk. to notify the front desk of the status of all guestrooms by housekeeping. to notify housekeeping of the status of all rooms very early in the morning. to notify the front desk of the status of all guestrooms at the end of the morning shift. Correct! b and d
The purpose of linen chutes is:
to send soiled linen from the floors directly to the linen room.
The purpose of the "A.M. room check" is
to verify the status of all guestrooms.
Software computer programs can be used in the housekeeping department to
track inventory supplies. track consumption of supplies. provide order patterns for supplies. provide delivery schedules.
The following are basic bed-making procedures, except for:
tucking the bottom sheet at the head and sides of the bed.
Some of the activities conducted by the "evening shift" include:
turndown service. re-stocking service carts. servicing public restrooms. cleaning up day-rate rooms.
Bacteria are infective agents that can cause:
typhoid fever.
Some common ways for employees to steal are:
using parcels to get supplies out of the building. filling trash bags with towels. concealing items in the body. using master keys to enter guestrooms.
The "halo effect" has to do with the interviewee's
work experience. neat appearance. family connections within the company. smooth talking of candidate. Correct! b and d
Examples of potential safety risk in the housekeeping department are:
wrinkled rugs. faulty ranges and ovens. obstructed fire exits. cracked glass panes. Correct! a, c and d
High-retention vacuum cleaners should hold particles large than:
0.1 microns.
If the par stock for bath towels is 2,990, how many bath towels must be ordered to bring the stock up to par if the total bath towels on hand was 2,650 and we had 144 towels on order?
196
For 969 rooms occupied and 415 section housekeeper man-hours, how many minutes did it take, on average, to clean one room?
26 Mins
Given a revenue of $87,500 and a guest supply expense of $3,500, what was the cost percentage for guest supplies
4 percent
Theoretically, four 100-pound washers, each one using ½-hour cycles (including loading and unloading), will process in 5 hours:
4,000 pounds of linen.
How many pillowcases, for a par of three, should be on hand for a 450-room property that has 100 rooms with one king bed in each room and 350 rooms with one queen bed in each room? Each bed is supplied with four pillows of the same size.
5400
How many bath towels were lost in November if the beginning inventory on November 1 was 2,590, the purchases for the month, 144, the discarded bath towels, 24, and the physical inventory on November 30 was 2,650?
60
Given a revenue of $87,000, a total payroll expense of $16,530, and a total other expense of $6,125, what was the departmental profit percent?
73.96 percent
Given a revenue of $87,500 and 953 section housekeeping man-hours, what would the productivity indicator be (in dollars) for section housekeeping man-hours worked?
91.81
The following information is needed to compile the annual wage justification for section housekeepers, except for:
ADR by month.