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HOST 101 Final

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If total sales are $2550.00 and 110 guests were served, the average guest check would be

$23.18

There are ____ accounting periods in a typical restaurant.

food and beverage directors expect a pour cost of

16-24%

Average beverage cost percentage runs

18?24%

the cost of depleted inventory for a cocktail is $0.74 and the selling price is $3.75. what is the pour cost percentage

19.7

an acceptable profit margin for food in a hotel is _______ percent

25-30`

The Beacon Drive Inn had food sales of $45,000, an opening inventory of $8,000, purchases of $13,000, and an ending inventory of $9,000. What was the food cost percentage?

26.7%

If beverage sales are $25,600 and beverage costs are $7,500, the beverage cost percent is

29.3%

Conceptual, Interpersonal, and Technical

3 management skill areas are what?

some hotels have a policy of preparing _______ more meals than the number attending a function in order to accommodate additional people

3-5%

If total food sales are $50,000 and the cost of food sold is $16,500, the food cost percent is

33.0%

The cost of a lease should be ________ to ________ percent of sales.

5, 8

about ____% of the events market is corporate events.

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n) A. Application Service Provider B. Web Reservation Systems C. Point of Sale System D. Real Time Application System

A. Application service provider

The following are characteristics of airport hotels EXCEPT: A. Budget focused B. Full service C. 200-600 rooms D. Airport shuttle service

A. Budget focused

As the hotel industry matures, corporations are either acquiring or merging with each other. This is A. Consolidation B. Capacity control C. Diversification D. Safety and security

A. Consolidation

City center, resort, airport and freeway are all examples of hotels being classified by A. Location B. Price C. Service D. Amenities

A. Location

The individual responsible for the task of balancing the guests accounts receivables is the A. Night auditor B. Front desk manager C. Guest services agent D. Front office manager

A. Night Auditor

Hotels and motels that are part of a _____ share a centralized reservation system and a common image, logo, or advertising slogan A. Referral association B. REIT C. Franchise D. Proprietorship

A. Referral association

Property management systems are designed to assist front office employees in performing functions related to what tasks? A. Reservations, rooms and guest account management B. Catering and Banquet reservations C. Restaurant reservations D. Guest's meeting schedules

A. Reservations, rooms, and guest account management

Average daily room rate is A. Room revenue divided by number of rooms sold B. Total rooms occupied divided by total available rooms C. Total rooms available divided by number of rooms sold D. Room cost divided by room sales

A. Room revenue divided by number of rooms sold

The front office, housekeeping, security and communications all fall under what department? A. Rooms division B. Night auditor C. Concierge D. Comptroller division

A. Rooms division

The Public Branch Exchange (PBX) represents what? A. The telephone system B. The computer system C. The maintenance department D. The electrical system

A. The telephone system

Franchising fees vary according to the agreements between franchisee and franchisor but the usual fees are between _______ of room revenue A. 2 and 3% B. 3 and 4% C. 4 and 5% D. 5 and 6%

B. 3 and 4%

The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is: A. 73% B. 64% C. 32% D. 60%

B. 64%

Mixed-use hotel development indicated that A. A hotel can be used for meetings and lodging B. A hotel may also have residences C. A hotel serves food D. A hotel is near transportation

B. A hotel may also have residences

Global distribution systems were first used by the A. Hotel industry B. Airline industry C. Restaurant industry D. Rail industry

B. Airline industry

Which of the following is NOT a feature of an energy management system? A. Room occupancy status reporting B. Automatic wake-up call functions C. Minibar access reporting D. Smoke detector alarm reporting

B. Automatic wake-up call functions

Which system can track guest room phone charges? A. Telephone Charge System B. Call Accounting Systems C. Room Charges Reporting D. Guest Calls Reporting

B. Call accounting systems

Lack of operational power, high fees, low percentage of reservations from the central reservation system are all ______ of franchising A. benefits B. Drawbacks C. Trends D. Bonuses

B. Drawbacks

The purpose of revenue management is to A. Sell more rooms at discounted rates B. Increase profitability C. Monitor hotel restaurant and room service profitability D. Assist housekeeping in scheduling

B. Increase profitability

Hotels may be classified by A. Size B. Location, price, and service C. Type of recreational facilities D. Country

B. Location, price, and service

The executive committee of a hotel is A. The general manager and director of sales B. Made up of key associates who head major departments C. The general manager and executive housekeeper D. The top three executives in the hotel

B. Made up of key associates who head major departments

The daily report performed by the night auditor contains key operating ratios used by management including A. Total number of rooms in the hotel B. Room occupancy percentage C. Business center revenue D. Front office schedule

B. Room occupancy percentage

When selling rooms a front desk associate might try to upsell. This means A. Selling the room at the rack rate B. Suggestively selling the features of a larger room, a higher floor or perhaps a better view C. Providing a discount rate D. Honoring a guests discount coupon

B. Suggestively selling the features of a larger room. higher floor or perhaps a better view

Room occupancy percentage or ROP is A. Room revenue divided by number of rooms sold B. Total rooms occupied divided by total available rooms C. Total rooms available divided by number of rooms sold D. Room cost divided by room sales

B. Total rooms occupied divided by total available rooms

Which of the following are not benefits of being part of an association?

Banking

All of the following are questions that deal with purchasing EXCEPT:

By how much can we exceed our reorder point?

If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is A. $125.12 B. $136.53 C. $114.63 D. $118.78

C. $114.63

In house and guest communications in a hotel are managed by A. Point of sales systems B. The property management system C. CBX or PBX D. The F.O.M.

C. CBX or PBX

The more common name for a guests account is A. A file B. Rewards account C. Folio D. His/her credit card

C. Folio

Purchasing the right to use a company's trademark and copyrighted materials is known as A. Partnership B. Leasing C. Franchising D. Syndication

C. Franchising

Guest folios are typically managed by A. Housekeeping B. The general manager C. Hotel property management system D. Concierge

C. Hotel property management system

Which of the following departments is the largest in a hotel in terms of people? A. Reservations B. Guest services C. Housekeeping D. Security

C. Housekeeping

Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as A. Leasing companies B. Vacation Brokers C. Management companies D. Franchisees

C. Management companies

Which of the following would NOT be considered a hotel department? A. Rooms division B. Front office C. Property management system D. food and beverage

C. Property management system

The main advantage of using an electronic door locking system is A. Ease of employee use B. More cost efficient C. Record of who enters the room and when D. Easy to replace

C. Record of who enters the room and when

Keying locks, guest and employee identification and ADA compliance falls under A. Housekeeping B. Front desk C. Security and loss prevention D. Engineering

C. Security and loss prevention

The ultimate responsibility and authority of running a hotel rests with A. The executive committee B. The regional vice president C. The general manager D. The front office manager

C. The general manager

A not-for-profit organization that represents an urban area that tries to solicit business or pleasure-seeking visitors is a(n)

Convention and Visitors Bureau

Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony?

Corporate event

How is food cost percentage calculated?

Cost of food sold divided by food sales

Leaders

Courage, endurance, integrity, and judgement are all traits common to ________

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is: A. $130.94 B. $83.91 C. $215.45 D. $131.76

D. $131.76

If the total rooms occupied are 622 and the total rooms available are 850 then the room occupancy percentage is A. 85.6% B. 60.5% C. 70.4% D. 73.2%

D. 73.2%

An organization that rates and classifies hotels and awards them Diamonds is the A. United States Automobile Club B. Exxon Excellence Association C. American Hotel & Motel Association D. American Automobile Association

D. American Automobile Association

Special hotel accounts for a company that has established credit with a hotel are called A. City folios B. Block rates C. City rates D. City ledger

D. City ledger

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the A. Front office manager B. Food and Beverage Manager C. Engineering manager D. Executive housekeeper

D. Executive housekeeper

In order to determine if a hotel development project would likely succeed, we would perform a(n) A. Property appraisal B. Operating assessment C. Trust initiative D. Feasibility study

D. Feasibility study

The area of a hotel most often described as the nerve center or hub of a hotel is the A. Night auditor B. Banquets C. Housekeeping D. Front office

D. Front office

The basic functions of the front office include all of the following EXCEPT: A. Reviewing previous nights ADR and occupancy B. Reviewing arrivals and departures C. Staffing and scheduling D. Maintaining sales records

D. Maintaining sales records

A CRS can provide ________ information for a hotel. A. Revenue B. Forecasting C. Budgeting D. Revenue management

D. Revenue management

A demand-forecasting technique used to maximize room revenue is known as A. Property management system B. Upselling C. Return on investment D. Revenue management

D. Revenue management

Total rooms available divided by the number of rooms occupied is known as A. Rack rate B. Average daily rate C. RevPAR D. Room occupancy percentage

D. Room occupancy percentage

All of the following are benefits of a city center hotel EXCEPT: A. Public transportation is available B. Variety of services and accommodations C. Typically have a signature restaurant D. Room prices are usually in the luxury segment

D. Room prices are usually in the luxury segment

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the A. The bell captain B. Front desk associate C. Rooms manager D. The concierge

D. The concierge

Rack rate is A. The price a room is sold for B. Discounted room rates C. Revenue management D. The highest published rate

D. The highest published rate

In franchising the franchisee is granted the right to A. Full ownership of the building B. Full ownership of the land C. Change the name of the business D. Use trademarks, operating procedures and other business procedures

D. Use trademarks. operating procedures and other business procedures

The fastest growing segment of the travel industry is A. Resort hotels B. City center hotels C. Cruise ships D. Vacation ownership

D. Vacation ownership

Which of the following events would NOT be considered a special event?

Daily conference call

which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event?

Design stage

A service organization within the visitor industry that offers a host of programs and service to meet clients' need is a

Destination Management Company

Transformational

Dr. MLK Jr. was an example of what specific type of leadership?

Management to have good results

Efficiency and effectiveness are most important for what?

Which of the stages of event management should take place at each stage of the event and is the final step that can measure the success of the event in meeting goals and objectives?

Evaluation stage

What event's purpose is usually related to the agriculture industry and evokes memories of games, attractions, and fun food?

Fairs

Which type of event is often themed to the celebration's purpose; just as Mardi Gras, for example, celebrates the beginning of lent?

Festival

Which of the following costs is typically the highest cost in operating a restaurant?

Labor

Control, assuming responsibility

Leaders possess a mental and physical intensity that causes them to be assertive by showing what?

Showing Transactional or Transformational Traits

Leadership can be identified as

Top Management

Long-range strategic goals are determined by who?

Forecasting

Looking at the past and using that information to predict the future is known as

Technical

Managers who start their careers on the front line and work their way up must have the _____ skills they acquired along the way

Interpersonal

Managers with _____ skills have the ability to communicate with a wide range of employees

Guest calls for reservations and a guest welcome are both examples of what?

Moments of Truth

A __________ is used to track food and beverage charges and other retail charges

P.O.S. system

Figurehead

Performing ceremonial duties is part of the _____ role of leaders

_____ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.

Professional Associations

Which of the following is NOT a cost that management can control?

Rent

Which of the stages of event management is the time for asking questions about a potential event?

Research stage

Associations begins in the United States at the beginning of the eighteenth century when what group organized itself?

Rhode Island candle makers

These groups are price conscious because the majority of the functions are paid for by the individual or attendee

SMERFs

Production sheets are used for which of the following purposes?

Serve as the key to consistency and food quality

Planning

Setting goals and creating objectives to achieve those goals is the process of?

Controlling

Setting standards and comparing actual performance to the standard is known as

which type of event would include SMERFs as well as wedding and party planners?

Social event

the acronym SMERF stands for

Social, Military, Education, Religious, Fraternal

Integrity, Judgement, and Dependability

Some of the important characteristics for good leadership are?

Transactional Leader

The ____ model outlines the coming together of a leader, the followers, and the situation

Conceptual

The ability to view a corporation as a complete entity is a (n) _________ skill

Managers coordinate efforts

The difference between leadership and management is?

what are the most widely recognized social events?

Weddings

Midlevel Managers

________are responsible for short-term planning

Key to being successful in the hospitality industry is

a being a service-oriented person

A FAM trip is

a familiarization trip to do a site inspection for an event

Empowerment is

a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success

A cover is equivalent to

a guest

Anyone who receives or benefits from the output of someone's work is

a guest

The ability to be a team player and work well with others

a key skill for a successful manager

a banquet refers to

a large group of people who eat together at one time in one place

Ethics is (are)

a set of moral principles and values used to answer questions about right and wrong

more hotels are converting at least one of their bar outlets to

a sports theme

Since its introduction, the pineapple has been internationally recognized as

a symbol of hospitality

horseshoe-style seating is best for

a workshop where interaction among delegates is encouraged

The cruise market has accommodated about ___ of Americans. a. 17% b. 23% c. 27% d. 37%

a. 17%

Rail travel in the United States was established around the a. 1830s b. 1870s c. 1910s d. 1930s

a. 1830s

Which of the following is a major challenge in elementary and secondary school foodservice? a. Balancing salability with good nutrition b. Reducing carbohydrates c. Offering free meals d. Achieving acceptance of parents

a. Balancing salability with good nutrition

The first metropolitan park system was established in a. Boston in 1892 b. Philadelphia in 1869 c. Washington, D.C. in 1898 d. Baltimore in 1902

a. Boston in 1892

Which of the following is a current trend in restaurant service? a. Continued diversification b. Fewer twin and multiple locations c. Limited points of service d. Less competition from convenient stores

a. Continued diversification

Which of the following is NOT included in managed services? a. Hotel cafeteria b. Airports c. Prisons d. Colleges and universities

a. Hotel cafeteria

Which of the following is a considered a themed restaurant? a. House of Blues b. Kentucky Fried Chicken c. Spago d. McDonald's

a. House of Blues

________ are operations owned by one or more owners who are usually involved with the day-to-day operations of the business. a. Independent restaurants b. Chains c. Franchises d. Fast food restaurants

a. Independent restaurants

________ is the market leader in the quick service chicken market. a. Kentucky Fried Chicken b. Church's Chicken c. Kenny Roger's Chicken d. Pollo Loco

a. Kentucky Fried Chicken

_______ has become the highest grossing casino market in the world. a. Macau b. Atlantic City c. Las Vegas d. Mexico City

a. Macau

Which parks create the atmosphere of another place and time? a. Theme parks b. Private clubs c. National parks d. Zoos

a. Theme parks

Which of the following would be considered business travel? a. Trade shows and expositions b. Riverboat excursion c. Gaming d. Ecotourism

a. Trade shows and expositions

What organization supports the World Tourism Organization? a. United Nations b. United States c. Automobile Association of America d. Hotel Motel Association

a. United Nations

Which destination attraction is known for its success in adapting movies into thrill rides? a. Universal Studios b. Disneyland c. Hershey's d. Sea World

a. Universal Studios

Gourmet dining and increased restaurant revenues for casinos began in 1992 with a. Wolfgang Puck b. Emeril Lagasse c. Jacques Pepin d. James Beard

a. Wolfgang Puck

The total amount wagered in gambling is called a. a handle b. the win c. a bet d. a wager

a. a handle

A(n) ________ tends to be fuller bodied and more bitter than the average beer. a. ale b. lager c. lambic d. pilsner

a. ale

Noise level, sounds, decorations, table settings, and other subconscious cues that a customer receives when entering a restaurant collectively make up the a. ambience b. environment c. location d. demographics e. niche

a. ambience

Travel agents a. are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels b. promote tours and trips that they plan and organize c. bring together tourists and rental companies d. act in the same capacity as tour operators

a. are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels

A brewery and pub or restaurant that brews its own fresh beer on site to meet the taste of local customers is called a a. brew pub b. microbrewery c. night club d. micropub

a. brew pub

An increase in Internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of a. current industry trends b. negative impact on the travel industry c. problems that travel agents will face in the future d. challenges for future workers in the hospitality industry

a. current industry trends

In an effort to increase cash sales and to manage profitability, managers of health care operations have become more resourceful by a. developing concepts like medical malls with retail shops, bakeries, catering, and restaurants b. decreasing portion sizes of meals served to staff and patients in medical care facilities c. charging more for cafeteria food and eliminating discounts to staff d. adding an extra charge to service users not affiliated with the medical facility

a. developing concepts like medical malls with retail shops, bakeries, catering, and restaurants

Some of the first forms of gambling were a. dice throwing b. dog races c. poker d. roulette

a. dice throwing

Interdependency between various segments of the hospitality industry means that a. each segment, to an extent, depends on another for business b. all segments are very independent and do not rely on one another at all c. when airlines lower fares, tourism slows d. tourism has little effect on other segments of the industry

a. each segment, to an extent, depends on another for business

Rum is distilled from a. fermented sugar cane juice or molasses b. grapes c. potatoes or fruits d. wheat grain and hops e. corn syrup and hops

a. fermented sugar cane juice or molasses

Inflight foodservice refers to a. food service onboard aircraft b. airport terminal foodservice c. airport kiosks d. chain restaurant food service establishments in airports

a. food service onboard aircraft

With country clubs, the type of membership that enables members to use all the facilities all the time is a(n) a. full membership b. monthly membership c. annual membership d. social membership e. entitlement membership

a. full membership

The largest single cost for airline operations is a. labor b. fuel c. terminal landing fees d. advertising and marketing

a. labor

Cultural tourism is motivated by a. lifestyle and heritage offerings of a community b. infrastructure c. health and fitness opportunities d. business travel

a. lifestyle and heritage offerings of a community

Travel is on the increase and expected to continue to increase in the coming years due to a. longer life span b. increased cost of travel c. lower incomes d. fewer college graduates

a. longer life span

Beer is a brewed and fermented beverage made from ________ and flavored with ________. a. malted barley, starchy cereals;hops b. grapes;fruits c. yeast;barley d. hops;grains and wheat

a. malted barley, starchy cereals;hops

Voluntary organizations have all the following characteristics EXCEPT: a. membership restrictions b. nongovernmental c. nonprofit d. serve the public at large

a. membership restrictions

Groups of restaurants identical in market, concept, design, service, food, and name are known as a. multiowner independent restaurants b. quick-service restaurants c. chains d. ethnic restaurants

a. multiowner independent restaurants

Still wines are those with a. no carbonation b. carbon dioxide added c. extra aging d. added color

a. no carbonation

Places where members gather for social, recreational, professional, or fraternal reasons are called a. private clubs b. attractions c. theme parks d. conference centers

a. private clubs

Military food service is interested in management companies mostly to a. save money and be more efficient b. make the quality better c. have better diets d. not cook for field troops e. save time

a. save money and be more efficient

Sodexho, a leading food and facilities management services company in North America, deals primarily in the areas of serving a. schools, restaurants, and hospitals b. chain restaurant food service c. fast food restaurants d. airport terminal kiosks e. independently owned commercial operations

a. schools, restaurants, and hospitals

Ponderosa, Bonanza, Chart House, and Outback are examples of a. steak houses b. celebrity-owned restaurants c. fast food restaurants d. fine dining restaurants

a. steak houses

White, rose, and red table wines are also known as a. still wines b. aperitifs c. fortified wines d. aromatic wines

a. still wines

A(n) ________ menu offers a selection of one or more items for each course at a fixed price. a. table d'hote b. a la carte c. du jour d. cyclical e. tourist

a. table d'hote

In most parts of the United States, slot machines produce ____ of casino revenue. a. the bulk b. about 10% c. about 25% d. about half

a. the bulk

Quick service restaurants have increased in popularity because of a. their location strategies b. tasty food c. extensive menus d. diverse cuisine

a. their location strategies

Poultry, fish, and egg entrees are best served with ________ wine. a. white b. red c. rose d. sparkling

a. white

An event that brings together sellers of products and services in a venue where they can show their products and services to a group of attendees is known as

an exposition

In the hospitality industry the concept of perishability means

an unsold airline seat, hotel room or empty restaurant table

Great Leaders

are motivated and grow into their roles

Which type of event would be planned two to five years in advance with the destination being a determining factor in the planning process?

association event

Nevada legalized gambling in a. 1910 b. 1931 c. 1941 d. 1950

b. 1931

The first modern casino in Las Vegas was opened on the strip in a. 1931 b. 1941 c. 1947 d. 1951

b. 1941

Tribal gambling now consists of more than ___ tribes in ___ states. a. 150 / 25 b. 200 / 30 c. 250 / 35 d. 300 / 35

b. 200 / 30

The average person in our society spends about what percent of their food dollar away from home? a. 25.0% b. 47.5% c. 33.0% d. 40.0%

b. 47.5%

What managed services company began by turning vending into a service? a. Sodexho b. Aramark c. Host Marriott d. Compass Group

b. Aramark

The two major themes of Epcot are a. Tomorrowland and Fantasyland b. Future World and World Showcase c. Fantasyland and Adventureland d. Frontierland and Tomorrowland

b. Future World and World Showcase

The most visited National Park is a. Death Valley b. Great Smokey Mountains c. Grand Tetons d. Yosemite e. Yellowstone

b. Great Smokey Mountains

________ is the fastest growing segment of the ethnic market. a. Chinese b. Mexican c. Thai d. Mediterranean

b. Mexican

What operation is typically described as having a bar, a restaurant, and less than 16 electronic gambling devices? a. Sports book b. Nevada-style gaming tavern c. Mini-casino d. Theme restaurant

b. Nevada-style gaming tavern

A public gambling house was legalized for the first time in 1626 in a. England b. Venice c. North America d. Paris e. Russia

b. Venice

Fusion restaurants are a. fast food establishments b. a blend of two cuisines c. French in style d. dinner houses

b. a blend of two cuisines

Recreation offered to the public with an incentive of making a profit is a. the YMCA b. a city club c. commercial recreation d. a fraternal club

b. a city club

A(n) ________ menu offers items that are individually priced. a. table d' hote b. a la carte c. du jour d. cyclical e. tourist

b. a la carte

Methodechampenoise refers to a. the color of the grape used to make champagne b. a second fermentation in the bottle, resulting in a unique sparkling quality c. the type of grape used to make champagne in California d. the type of glassware used to serve champagne

b. a second fermentation in the bottle, resulting in a unique sparkling quality

Colleges are more diverse in their food service operations a. because the schedules of students are varied b. because there are many places and occasions for food service c. so students are not bored with the same food d. because costs may be prohibitive e. because the hours might be long

b. because there are many places and occasions for food service

Fortified wines have ________ added. a. sugar b. brandy or wine alcohol c. wine d. color e. champagne

b. brandy or wine alcohol

Franchises are most often affiliated with a. independent ownership b. chains c. dinner houses d. ethnic restaurants

b. chains

Quick service restaurants have basically saturated the market. One strategy that some QSRs are using to increase sales is a. serving higher-quality food b. co-branding at stores and nontraditional locations c. offering alcoholic beverages d. hiring very skilled labor to enhance quality

b. co-branding at stores and nontraditional locations

Commercial foodservice differs from noncommercial in that a. commercial foodservice includes only restaurants b. commercial foodservice is for profit c. noncommercial includes only restaurants d. both are used to describe food service in hotels e. noncommercial includes only chain restaurants

b. commercial foodservice is for profit

Offering free goods and services to casino patrons in return for their business is called a. gratis b. comps c. on-the-house d. guest satisfaction

b. comps

Bourbon whisky is made from a. 100% corn b. corn mixed with rye c. smokey kilns d. barley

b. corn mixed with rye

Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n) a. convention b. country club c. attraction d. festival

b. country club

Legislation that governs the sale of alcoholic beverages is known as a. liquor license laws b. dram shop legislation c. county liquor laws d. federal liquor laws e. National Highway Traffic Safety Administration legislation

b. dram shop legislation

The airline industry, like other segments of the hospitality industry, relies on ________ markets as a source of business. a. international b. feeder c. stock d. central

b. feeder

In terms of managed services, feeding military personnel includes a. off-premise catering to meet nonmilitary public need b. feeding troops, officers in clubs, dining halls and military hospitals c. feeding troops on the battle field d. full-service upscale foodservice on military bases

b. feeding troops, officers in clubs, dining halls and military hospitals

Spirits differ from wine and beer in that they are a. made from grapes and grain b. fermented and then distilled c. made only from fruits d. made only from potatoes

b. fermented and then distilled

Mardi Gras is an example of a(n) a. theme park b. festival c. attraction d. national park

b. festival

Placing a bet on an unknown outcome with the hope of securing a gain is a. gaming b. gambling c. risk d. An opportunity

b. gambling

Wine is the fermented juice of freshly gathered ripe a. grains b. grapes c. potatoes d. malt

b. grapes

Cognac is regarded as the best brandy in the world and is made a. from grapes that ripen on the vine until they are dried like raisins b. in the region of France with the same name c. by methodechampenoise, like fine champagne d. from wines that are considered vintage and are grown in specific areas of Spain

b. in the region of France with the same name

Most ethnic restaurants are a. franchised b. independently owned and operated c. celebrity owned d. family style

b. independently owned and operated

200 million people are employed in the tourism industry, making it the a. largest employer of a diverse workforce b. largest producer of tax revenues c. largest segment of Internet users d. largest employer of women

b. largest producer of tax revenues

All of the following are considered part of the social and cultural impact of tourism on destinations EXCEPT: a. pollution b. lower rates of employment c. heightened cultural awareness d. damage to cultural artifacts

b. lower rates of employment

The target market and concept, to a large extent, will determine the a. contribution margin b. menu prices c. rental/lease costs d. food cost percentage

b. menu prices

In college campus foodservice, the daily rate refers to the amount of a. food needed to prepare each day b. money required per day from each person to pay for the foodservice c. students and faculty necessary to realize a profit each week, based on the number of days in a semester d. number of meal plans offered to students who live on campus

b. money required per day from each person to pay for the foodservice

Voluntary organizations, armed forces, and employee recreation fall under a. commercial recreation b. noncommercial recreation c. for-profit organizations d. private club recreation

b. noncommercial recreation

Sustainable tourism a. has little effect on society b. places a broad-based obligation on society c. causes a decline in tourism d. is based primarily in Africa

b. places a broad-based obligation on society

Inflight foodservice management operators a. prepare food for airlines as well as select airport restaurants b. plan menus, develop product specifications, and arrange purchasing contracts c. can contract with an airline only if the airport facility provides customer foodservice d. develop specific tours for major commercial airlines and their partners

b. plan menus, develop product specifications, and arrange purchasing contracts

Tour operators a. are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels b. promote tours and trips that they plan and organize c. bring together tourists and rental companies d. act in the same capacity as travel agents

b. promote tours and trips that they plan and organize

A horse track that also has slot machines a. slot parlor b. racino c. off-track betting d. horse parlor

b. racino

Any game or red meat is best served with ________ wine. a. white b. red c. rose d. sparkling

b. red

Cabernet sauvignon and pinot noir are types of ________ wine. a. white b. red c. rose d. zinfandel

b. red

Travel in the middle ages was mostly for a. pleasure b. religious reasons c. education d. health

b. religious reasons

For patients whose diets are not restricted, some hospitals have adopted a concept called a. ala carte menu b. room service menu c. take-out menu d. on-call menu

b. room service menu

A dark ale that is sweet, strong, and hosts a malt flavor is known as a(n) a. ale b. stout c. lager d. pilsner

b. stout

Proof is equal to a. age or vintage b. twice the percentage of alcohol by volume c. the type of product used in a spirit d. a liter bottle of 80% alcohol

b. twice the percentage of alcohol by volume

Pinot blanc, sauvignon blanc, and Riesling are all types of ________ wine. a. red b. white c. rose d. zinfandel

b. white

Which type of meeting room setup is for small numbers of people, with the meeting taking place around one, block rectangular table?

boardroom

introduced by Escoffier, this kitchen system organizes work stations more effectiviely

brigade

A premium bottle of vodka costs $38.00 per liter and yields twenty-five 1.25-ounce shots that sell for $5.75each. What does this bottle bring in to liquor sales? a. $137.50 b. $125.95 c. $143.75 d. $151.50 e. $98.25

c. $143.75

If foodservice expenses for one semester of 101 days amount to $695,000 for an operation with 1100 students eating, the daily rate would be a. $7.65 b. $5.50 c. $6.25 d. $8.95

c. $6.25

The pleasure traveler constitutes what percentage of the rental car market? a. 10% b. 20% c. 30% d. 40%

c. 30%

National parks in the United States typically see approximately a. 150 million visitors per year b. 250 million visitors per year c. 300 million visitors per year d. 400 million visitors per year

c. 300 million visitors per year

Managed services contractors have about ___ of the Business and Industry market. a. 60% b. 70% c. 80% d. 90%

c. 80%

The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision. a. Arizona b. Mallory c. Cabazon d. Fernandez

c. Cabazon

Which of the following is the primary difference between club management and hotel management? a. Clubs are used more frequently than hotels. b. Hotels offer more services than clubs. c. Club members feel more ownership of the property than hotel guests. d. Hotels cost more to operate.

c. Club members feel more ownership of the property than hotel guests.

Cities often establish an organization to attract and retain visitors. This is called a. National Office of Tourism b. State Office of Tourism c. Convention and Visitors Bureau d. Destination Management Company

c. Convention and Visitors Bureau

An example of a popular ecotourism destination is a. Las Vegas b. Ocean City c. Costa Rica d. Disney World

c. Costa Rica

Which of the following is NOT one of the five functional areas of casino operations? a. Casino services b. Marketing c. Food and Beverage d. Human Resources

c. Food and Beverage

IGRA stands for a. International Gaming Regulatory Act b. Intermediary Gaming Regulatory Act c. Indian Gaming Regulatory Act d. Indian Gambling Regulatory Act

c. Indian Gaming Regulatory Act

________ tends to be clear and light-bodied. a. Ale b. Stout c. Lager d. Pilsner

c. Lager

From the early 1940s until 1976, what city had a virtual monopoly on the gaming entertainment business? a. Atlantic City b. New Orleans c. Las Vegas d. Reno

c. Las Vegas

Good examples of casual dining restaurants are a. Ruth's Chris and Morton's Steak House b. McDonald's and Burger King c. Macaroni Grill and Red Lobster d. Perkins and Baja Fresh

c. Macaroni Grill and Red Lobster

Which of the following would be considered a disadvantage of using managed contract services? a. Experience in size and types of operations b. Variety of services c. May be perceived as institutional d. Resources and support available

c. May be perceived as institutional

In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public? a. American Park Service b. New England Association of Park Superintendents c. National Park Service d. Recreation Management

c. National Park Service

The Liberty Bell resides in which city? a. Washington, D.C. b. Baltimore c. Philadelphia d. New York City

c. Philadelphia

The original McDonald's concept was expanded by a. Leo McDonald b. Louis Kane c. Ray Kroc d. Bill Darden

c. Ray Kroc

What attraction features more than 700,000 exotic plants? a. Walt Disney World b. The National Aquarium c. San Diego Zoo d. Hershey's

c. San Diego Zoo

Which statement is false with regard to travel agencies? a. Travel agencies serve in a middle-man role. b. Travel agents use computer reservation systems. c. Travel agents make their money by charging the provider a fee. d. Travel agents are being threatened by online travel organizations such as Travelocity and GotRooms.com.

c. Travel agents make their money by charging the provider a fee.

Cultural tourism or World Heritage sites are often designated by a. The American Hotel and Lodging Association b. The National Restaurant Association c. United Nations Educational, Scientific, and Cultural Organization d. Sustainable Tourism Advisory Board

c. United Nations Educational, Scientific, and Cultural Organization

Which park is considered to be the first major water park opened in the United States? a. Sea World b. Blizzard Beach c. Wet 'n Wild d. Six Flags

c. Wet 'n Wild

The leading international organization in the field of travel and tourism is a. World Trade Organization b. Western Tours Organization c. World Tourism Organization d. Worldwide Tour Operations

c. World Tourism Organization

All of the following are trends in tourism EXCEPT: a. the opening of borders despite security concerns b. an increase in disposable income c. a decrease in cost of air travel d. more people with the urge to travel

c. a decrease in cost of air travel

A group of typical guests who give an opinion on topics presented to them is known as a. a banquet b. a fusion group c. a focus group d. a family-style group

c. a focus group

One of the greatest influences on tourism is a. interdependency b. geography c. airlines d. national tourism

c. airlines

Airlines regard inflight foodservice as a. a major profit center with their business b. a way to promote business in chain restaurants in airports c. an expense that needs to be controlled, resulting in less food served onboard d. a way to test new menu items for use in partner chain businesses

c. an expense that needs to be controlled, resulting in less food served onboard

Champagne can be served a. only in the beginning of the meal b. only at the end of the meal c. anytime throughout the meal d. immediately before dessert

c. anytime throughout the meal

Aromatic wines are known as ________, which generally are consumed before meals as a digestive stimulant. a. sparkling wines b. fortified wines c. aperitifs d. chablis

c. aperitifs

Compared to commercial operations, managed services have the advantage of a. focusing exclusively on the guest b. busier weekends c. being able to predict the number of meals and portion sizes d. putting out all the food at the same time

c. being able to predict the number of meals and portion sizes

Responsibilities in managed services do NOT include a. financial budgeting b. human resource management c. building and grounds d. safety administration e. employee relations

c. building and grounds

Gaming revenue is produced from a. food and beverage b. lodging c. casino win d. entertainment e. tours and attractions

c. casino win

The type of club that is predominantly business oriented is a a. professional club b. social club c. city club d. military club e. dining club

c. city club

Family restaurants evolved from the a. steak house b. ethnic restaurant c. coffee shop-style restaurant d. fusion restaurant

c. coffee shop-style restaurant

Betting against the "house" is ________ gambling. a. social b. mixed c. commercial d. resort

c. commercial

. Most ecotourism destinations can be found in a. inner cities b. urban areas c. developing countries d. highway destinations

c. developing countries

TGI Friday's, Houlihan's, and Bennigan's are examples of a. fusion restaurants b. ethnic restaurants c. dinner house theme restaurants d. celebrity-owned restaurants

c. dinner house theme restaurants

Chinese, Spanish, Thai, Indian, and Mediterranean are all examples of ________ restaurants. a. family b. quick service c. ethnic d. casual dining

c. ethnic

Schools that participate in the National School Lunch Program are able to take advantage of a. a direct line of contact and reduced costs with fast food chains b. a higher quality food product, similar to that served in restaurants c. federal funding in the amount of about $2.29 per meal per student d. higher profits for each school that participates and highly nutritious foods

c. federal funding in the amount of about $2.29 per meal per student

A spirit or liquor is made from a liquid that has been a. treated with yeast b. cooked with grain or fruit c. fermented and distilled d. proofed for alcohol

c. fermented and distilled

Typical theme parks are Opryland and Disneyland, areas set aside just for a. music b. shows c. fun, rides, and recreation for families d. refreshments e. hotels

c. fun, rides, and recreation for families

A person considering a position in a high-end hospital food service setting should a. have extensive experience in culinary arts b. be able to work the front of the house c. have knowledge of dietetics and nutrition d. have medical experience

c. have knowledge of dietetics and nutrition

Aromatized wines are fortified and flavored with a. madeira and marsala b. port, grapes, and coloring c. herbs, flowers, bark, and roots d. grapes, stems, and seeds e. natural and organic vegetable juices

c. herbs, flowers, bark, and roots

The rationale behind the enactment of the National School Lunch Act of 1946 was a. students could be trained like military recruits b. fast food opportunities at schools could be increased c. if students received good meals, the military would have healthier recruits d. more crops could be imported from foreign farmers

c. if students received good meals, the military would have healthier recruits

The _________ must harmonize with the theme of the restaurant. a. kitchen equipment b. cooks c. menu d. kitchen layout

c. menu

Theme restaurants are particularly appealing because they a. usually offer an extensive menu b. are usually located in the suburbs c. offer a total experience and a social meeting place d. offer haute cuisine

c. offer a total experience and a social meeting place

One reasonable way in which a restaurant or bar owner can show responsible service of alcoholic beverages is to a. promote apolicy of one drink per person b. promote two-for-one happy hours c. provide training programs like ServSafe d. stop serving alcohol after dinner hours

c. provide training programs like ServSafe

Businesses use managed food services for many reasons, one of which is that a. they don't like to cook b. food service is not practical c. quality and financial arrangements are better d. they invest in the food service company

c. quality and financial arrangements are better

The Special Olympics is an example of a. for-profit recreation b. commercial recreation c. recreation for special populations d. campus recreation

c. recreation for special populations

The word "restaurant" is a French word meaning a. rest b. refuel c. restore d. respond

c. restore

Elementary and secondary schools may participate or not in the National School Lunch Program. Participating allows the school to a. get better food b. have more variety in food c. save money when federally funded d. create better diets e. control fat intake

c. save money when federally funded

Companies that operate their own food service operations are called a. liaison personnel b. contractors c. self-operators d. commercially-branded restaurants

c. self-operators

Stand-alone casinos are usually small and are often called a. gambling taverns b. bingo parlors c. slot parlors d. mini-casinos

c. slot parlors

Ecotourism is synonymous with a. business travel b. infrastructure c. sustainable tourism d. train travel

c. sustainable tourism

Business travelers stay over a Saturday night when they travel in order to a. have a long weekend on the company's budget b. have quiet time to complete essential work tasks c. take advantage of lower airfares d. take advantage of lower weekend hotel rates

c. take advantage of lower airfares

Noncommercial recreation includes a. most nonprofit organizations b. commercial health clubs c. the armed forces, YMCA/YWCA, boy and girl scouts d. churches e. athletic clubs

c. the armed forces, YMCA/YWCA, boy and girl scouts

Managed services labor costs range from a. 10-25% b. the low teens to 30% c. the low teens to 50% d. 20-40%

c. the low teens to 50%

New money spent by tourists and then respent by hotels and restaurants in the community for goods and services is known as a. a tax exemption b. disposable income c. the multiplier effect d. the ripple effect

c. the multiplier effect

The greatest global employment opportunity is a. health b. education c. tourism d. computer systems

c. tourism

A person who spends less than a year traveling to places other than their environment is known as a a. traveler b. sightseer c. tourist d. resident

c. tourist

The main focus of hospital foodservice is the a. speed of service b. uniform standards c. tray line d. MREs

c. tray line

Whiskey refers to a spirit that a. is made from a variety of grapes combined after crushing b. contain no grains or hops c. was first distilled in Scotland and Ireland centuries ago d. is made only in Scotland

c. was first distilled in Scotland and Ireland centuries ago

The most important ingredient in beer is a. hops b. rice c. water d. wheat

c. water

White, champagne, sherry, and aperitif are all types of a. beer b. whiskey c. wine d. vodka

c. wine

Intangible means

cannot be perceived by the senses

The document prepared for the catering department to follow that contains all of the critical information about the event is the

catering event order

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?

charity or fundraising event

Which of the following would not be included on the staff of a destination management company?

chef

Which type of meeting room setup is used when the meeting format is more instructional and participants take detailed notes or refer to documents?

classroom

A workshop-type educational experience in which attendees learn by doing it is called a

clinic

The payment exchanged for the promise(s) stated in a contract is called the

consideration

the dollar differential between the cost and sales price of a menu is called

contribution margin

The combination of a meeting and an exposition is called a

convention

which group or agency does not engage in the actual planning or organization of meetings, conventions, and other events?

convention and visitor bureau

Large facilities where meetings and expositions are held, usually in city centers, are called

convention centers

Large meetings with some form of exposition or trade show included are called

conventions

which of the stages of event management involves decision-making skills and abilities as the event progresses?

coordination stage

Production sheet calculations include

counting products on-hand

Labor cost benchmarks are measured by

covers-per-person-hour

Product specification determines ________.

cut of meat, weight, fat, etc

Atlantic City legalized casino gambling in a. 1947 b. 1961 c. 1970 d. 1976

d. 1976

The origins of gambling are _______ years old. a. 2,500 b. 5,000 c. 6,500 d. 7,000

d. 7,000

The fastest growing sector of casino gaming in the world is a. Native American b. Las Vegas c. Europe d. Asia

d. Asia

Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States? a. Reno b. New Orleans c. San Diego d. Atlantic City

d. Atlantic City

___________________ simplified French cooking and reduced the number of sauces to five "mother sauces." a. Julia Child b. Marie-Antoine Carême c. Charlie Trotter d. Auguste Escoffier

d. Auguste Escoffier

Which of the following was NOT one of the wonders of the ancient world? a. Temple of Artemis at Ephesus b. Statue of Zeus at Olympia c. Colossus of Rhodes in Greece d. Colosseum in Rome

d. Colosseum in Rome

Coffee first came from a. Colombia b. Europe c. Central America d. Ethiopia and Mocha e. Brazil

d. Ethiopia and Mocha

The ________ are credited with the "culinary arts." a. Austrians b. British c. Germans d. French

d. French

Which company originally opened its theme park for employees to relax and have fun when they were not on the job? a. Disney b. Busch Gardens c. Six Flags d. Hershey's

d. Hershey's

velle cuisine translates into what? a. New ideas b. Creative foods c. New creation d. Lighter cuisine

d. Lighter cuisine

The founders of classical cuisine are a. Julia Child and James Beard b. Alice Waters and Julia Child c. Thomas Jefferson and Auguste Escoffier d. Marie Antoine Carême and Auguste Escoffier

d. Marie Antoine Carême and Auguste Escoffier

A popular trend in military foodservice that offers alternatives to its personnel is a. more seafood choices in MREs b. a wide selection of meal choices and menu items c. MREs that can be cooked a variety of ways, including grilled and braised d. McDonald's and Burger King franchises on military bases

d. McDonald's and Burger King franchises on military bases

Examples of quick-service/fast food restaurants are a. Ruth's Chris and Chart House b. TGI Friday's and Cheeseburger in Paradise c. Outback and Red Lobster d. Pizza Hut, KFC, and Subway

d. Pizza Hut, KFC, and Subway

Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas? a. Disney b. Universal Studios c. Six Flags America d. Sea World Parks e. Knott's Berry Farm

d. Sea World Parks

Which major tourist country destination does NOT have a cabinet-level official for tourism? a. France b. Spain c. Italy d. The United States

d. The United States

A French chef was first installed in the White House by which president? a. George Washington b. Abraham Lincoln c. James Monroe d. Thomas Jefferson

d. Thomas Jefferson

The most popular destination resort in the world is a. Universal Studios b. Knott's Berry Farm c. Six Flags d. Walt Disney World

d. Walt Disney World

Ecotourism refers to a. visiting areas of a country that have the greatest impact on the economy b. geological digs for a fee c. dude ranches d. an emphasis on nature and native cultures

d. an emphasis on nature and native cultures

Some of the driving forces and trends with college campus foodservice are a. students pay one fee for all meals each day, whether they eat them or not b. McDonald's and Burger King Visa bank cards c. programs similar to the National School Lunch Program d. branded concepts, privatization, campus cards and computer use

d. branded concepts, privatization, campus cards and computer use

One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is a. revenue streaming b. load factoring c. feeder market analysis d. capacity control

d. capacity control

A(n) ________ menu repeatsitself after a period of time. a. table d'hote b. a la carte c. du jour d. cyclical e. tourist

d. cyclical

Quick service restaurants are also known as a. casual dining b. ethnic dining c. dinner house d. fast food

d. fast food

The classification of restaurant categorized by price, decor, atmosphere, higher level of formality, and a menu made from scratch using quality fresh ingredients is a. fusion b. casual c. family d. fine dining

d. fine dining

Historic places, sites, and museum are a part of what is now called a. theme park tourism b. historic attractions c. parks and entertainment d. heritage tourism

d. heritage tourism

he "house" sets the odds on casino games to ensure a profit over a period of time. This is the a. benefit b. proceeds c. yield d. house edge

d. house edge

Examples of the types of service a company like Sodexho might provide include housekeeping, groundskeeping, and foodservice a. plant operation and management as well as facilities management b. nutrition consultation with fast food companies like McDonald's c. preventive maintenance contracts with independent restaurant owners in rural areas d. housekeeping, groundskeeping, and food service, and plant operation and management as well as facilities management

d. housekeeping, groundskeeping, and food service, and plant operation and management as well as facilities management

Gin is a white neutral spirit made from a. malted barley b. corn c. grapes d. juniper berries e. potato starch

d. juniper berries

The benefits of the hub-and-spoke system include all of the following EXCEPT: a. passengers can travel from smaller city to smaller city via the hub b. airlines can provide services at lower costs c. passenger loads can be maximized d. larger-capacity planes can be used

d. larger-capacity planes can be used

Casinos track patron play (gambling) through the use of a. spotters b. pit bosses c. dealers d. loyalty programs

d. loyalty programs

The hierarchy (from the top down) of club management is a. general manager, executive committee, board of directors, members b. executive committee, board of directors, general manager, members c. board of directors, executive committee, members, general manager d. members, board of directors, executive committee, general manager

d. members, board of directors, executive committee, general manager

Examples of fortified wines are a. chardonnay and champagne b. cabernet and pinot noir c. riesling, chablis, and sauvignon blanc d. port, sherry, and madeira

d. port, sherry, and madeira

By providing training on the responsible service of alcoholic beverages to servers and bartenders, a business owner can a. reduce bar profits due to less drinks served b. serve the appropriate number of shooters to customers c. limit wine sales to half bottles only d. potentially lower liability insurance rates

d. potentially lower liability insurance rates

Recreation is defined as a. a healthy workout b. not working c. playing an organized sport d. refreshment of strength and spirit

d. refreshment of strength and spirit

Outside of Nevada, ________ is still illegal in the United States. a. roulette b. horse betting c. dog betting d. sports betting

d. sports betting

The leisure and recreation segment of managed services includes a. business and industry b. secondary schools and colleges c. chain and fast food contract services d. stadiums, arenas, and parks

d. stadiums, arenas, and parks

Budgeting is easier with on-campus college foodservice because a. all the food is very inexpensive b. students do not expect great food, so costs can be lowered to accommodate that trend c. there are few venues that provide food service on college campuses d. students have prepaid for their meals and their numbers are easier to forecast

d. students have prepaid for their meals and their numbers are easier to forecast

The country that is number 1 in tourism revenue is a. France b. Spain c. Italy d. the United States

d. the United States

A good rule of thumb when pairing wine and food is that a. red wine pairs well with lightly flavored foods b. white wine should only be consumed with red meats that have been grilled to order c. champagne is only consumed after a meal, with dessert d. the heavier the food, the heavier and more robust the wine should be

d. the heavier the food, the heavier and more robust the wine should be

All of the following are reasons that people travel EXCEPT: a. to experience new and different surroundings b. to experience other cultures c. to rest and relax d. to participate in something stressful

d. to participate in something stressful

There is a direct relationship between recreation and a. burnout b. stress c. leisure d. wellness

d. wellness

Manager

decision making, communicating, and controlling are key functions of who?

Financial management reporting needs to be

detailed and inclusive

the catering director works with the following people EXCEPT

director of housekeeping

Which of the following characteristics would not be considered necessary in a convention and visitors bureau career? a. Understanding the context of local events b. An understanding and awareness of political situations c. Understanding the local economy d. Ability to use modern technology e. Comprehensive knowledge of classical cooking

e. Comprehensive knowledge of classical cooking

Which theme park allows faculty members to intern? a. Universal Studios b. Dolly World c. Hershey's d. Busch Gardens e. Walt Disney World

e. Walt Disney World

The making of a good wine is dependent on the quality of a. the grape variety b. soil conditions c. climatic conditions d. wine maker e. all of these as well as vineyard preparation

e. all of these as well as vineyard preparation

Trends in recreation and leisure include all but a. a surge in travel and tourism b. an increase in personal leisure time devoted to computers c. an increase in programs for fitness d. additional products available commercially e. private swimming pools

e. private swimming pools

management of events often takes place at convention centers or hotels where _____ handle all arrangements after the sales manager has completed the contracts.

event managers

Prime cost is

food and labor cost

Food cost percentage is defined as

food cost divided by food sales times 100

Forecasting is used

for sales projections, staff levels, and cost percentages

What is an assembly for the discussion of common concerns where experts in a given field take opposite sides of an issue in a panel discussion, with opportunity for audience participation?

forum

What is the primary outcome of the responsibilities of a convention and visitors bureau?

generate and increase revenues of a city

The person usually responsible for greeting and seating guests and for rotating arriving guests among the dining room stations is the

greeter or hostess or host

the hotel requires the number of guests attending a catering function at least seven days in advance. This number is called the

guarantee

Forecasting sales has two components:

guest counts or covers, and average check amount

hotel restaurants present a challenge to food and beverage directors because

guests' needs are unpredictable

All of the following are part of Disney's "Five Steps of Leadership" EXCEPT:

hold managers accountable for member feedback

According to the Event Solutions Black Book, What is the most popular site for holding events?

hotel/resort

all of the following are included in the food and beverage division EXCEPT

housekeeping

the final and most important tool for event planners and mangers is

human resources

A par stock

is the level to keep on hand

Ethics

is the set of moral principles and values that people use to answer questions about right and wrong

Guest loyalty is

keeping guests happy and returning often

Motivating

keeping morale high and managing conflict is part of what function?

The "back of the house" is usually run by the

kitchen manager

Room service is typically found in

large city center hotels

Transformational

leadership involves charisma, individual consideration, and intellectual stimulation

American Service refers to

less formal, yet professionally served

A key characteristic of a convention center manager right be the ability to

manage and lead people

Frontline Managers

manage the work of line employees

Plan, Organize, and Control the Business

management is simply what managers do

Convention Bureaus primarily

market convention centers and destinations

The purpose of a self-assessment is to

measure strengths and weaknesses

A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail is a

meeting planner

Before a meeting planner can start planning a meeting,a ____ is done to determine the purpose and desired outcome of a meeting.

needs analysis

Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship?

negotiating skills

the capture rate is defined as the

number of guests staying at the hotel who dine in the hotel's restaurant

which of the following in NOT true of a special event?

occur spontaneously

responsibilities of the chief steward include which of the following

pest control

The symbol of welcome, friendship and hospitality is a(n)

pineapple

Which of the stages of event management is often driven by the determined budget for the event and the time for contracting out services and activities that will become part of the event?

planning stage

Combined food and labor costs are known as

prime costs

Back-of-the-house restaurant systems are also known as

product management systems

Each kitchen station must create

production control sheets

What group or market sector is the greatest percentage of convention center utilization?

professional and trade shows

the use of flowcharts and graphs for scheduling, clearly defined work setup, and breakdown and policy statements to help guide decision making and the fulfilling of commitments are examples of

project management

which of the event management skills aids in completing projects on time and within budget, where parts of an event cam be managed as separated components?

project management skills

Strict controls on food inventory are important for

receiving, storing, dating, and using

Personal digital assistants (PDAs) are used by

restaurant servers

Attendee registration, exhibit space rentals, and sponsorship are all sources of

revenue

The person responsible for ordering should never be the

same person

A lecture and a dialogue that allows participants to share experiences in a particular field is known as

seminar

Convention centers primarily

service clients; convention needs when they come to town

Individuals responsible for providing all of the services needed to run the facilities fro a trade show are known as

service contractors

one method to prevent pilferage In a bar is to use

shoppers

_____ skills are critical in making those you do business with feel comfortable and in handling situations appropriately

social

Honor, Integrity, and a Sense of Humor

some important leadership skills in the hospitality work area

the second in command in the kitchen is called the

sous chef

sporting events, festivals, and social events are all art of the _______ market.

special event

An event such as the Olympics requires ____ to provide money or in-kind contributions and receive recognition in return.

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