HOST 101 Final
If total sales are $2550.00 and 110 guests were served, the average guest check would be
$23.18
There are ____ accounting periods in a typical restaurant.
13
food and beverage directors expect a pour cost of
16-24%
Average beverage cost percentage runs
18?24%
the cost of depleted inventory for a cocktail is $0.74 and the selling price is $3.75. what is the pour cost percentage
19.7
an acceptable profit margin for food in a hotel is _______ percent
25-30`
The Beacon Drive Inn had food sales of $45,000, an opening inventory of $8,000, purchases of $13,000, and an ending inventory of $9,000. What was the food cost percentage?
26.7%
If beverage sales are $25,600 and beverage costs are $7,500, the beverage cost percent is
29.3%
Conceptual, Interpersonal, and Technical
3 management skill areas are what?
some hotels have a policy of preparing _______ more meals than the number attending a function in order to accommodate additional people
3-5%
If total food sales are $50,000 and the cost of food sold is $16,500, the food cost percent is
33.0%
The cost of a lease should be ________ to ________ percent of sales.
5, 8
about ____% of the events market is corporate events.
80
An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n) A. Application Service Provider B. Web Reservation Systems C. Point of Sale System D. Real Time Application System
A. Application service provider
The following are characteristics of airport hotels EXCEPT: A. Budget focused B. Full service C. 200-600 rooms D. Airport shuttle service
A. Budget focused
As the hotel industry matures, corporations are either acquiring or merging with each other. This is A. Consolidation B. Capacity control C. Diversification D. Safety and security
A. Consolidation
City center, resort, airport and freeway are all examples of hotels being classified by A. Location B. Price C. Service D. Amenities
A. Location
The individual responsible for the task of balancing the guests accounts receivables is the A. Night auditor B. Front desk manager C. Guest services agent D. Front office manager
A. Night Auditor
Hotels and motels that are part of a _____ share a centralized reservation system and a common image, logo, or advertising slogan A. Referral association B. REIT C. Franchise D. Proprietorship
A. Referral association
Property management systems are designed to assist front office employees in performing functions related to what tasks? A. Reservations, rooms and guest account management B. Catering and Banquet reservations C. Restaurant reservations D. Guest's meeting schedules
A. Reservations, rooms, and guest account management
Average daily room rate is A. Room revenue divided by number of rooms sold B. Total rooms occupied divided by total available rooms C. Total rooms available divided by number of rooms sold D. Room cost divided by room sales
A. Room revenue divided by number of rooms sold
The front office, housekeeping, security and communications all fall under what department? A. Rooms division B. Night auditor C. Concierge D. Comptroller division
A. Rooms division
The Public Branch Exchange (PBX) represents what? A. The telephone system B. The computer system C. The maintenance department D. The electrical system
A. The telephone system
Franchising fees vary according to the agreements between franchisee and franchisor but the usual fees are between _______ of room revenue A. 2 and 3% B. 3 and 4% C. 4 and 5% D. 5 and 6%
B. 3 and 4%
The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is: A. 73% B. 64% C. 32% D. 60%
B. 64%
Mixed-use hotel development indicated that A. A hotel can be used for meetings and lodging B. A hotel may also have residences C. A hotel serves food D. A hotel is near transportation
B. A hotel may also have residences
Global distribution systems were first used by the A. Hotel industry B. Airline industry C. Restaurant industry D. Rail industry
B. Airline industry
Which of the following is NOT a feature of an energy management system? A. Room occupancy status reporting B. Automatic wake-up call functions C. Minibar access reporting D. Smoke detector alarm reporting
B. Automatic wake-up call functions
Which system can track guest room phone charges? A. Telephone Charge System B. Call Accounting Systems C. Room Charges Reporting D. Guest Calls Reporting
B. Call accounting systems
Lack of operational power, high fees, low percentage of reservations from the central reservation system are all ______ of franchising A. benefits B. Drawbacks C. Trends D. Bonuses
B. Drawbacks
The purpose of revenue management is to A. Sell more rooms at discounted rates B. Increase profitability C. Monitor hotel restaurant and room service profitability D. Assist housekeeping in scheduling
B. Increase profitability
Hotels may be classified by A. Size B. Location, price, and service C. Type of recreational facilities D. Country
B. Location, price, and service
The executive committee of a hotel is A. The general manager and director of sales B. Made up of key associates who head major departments C. The general manager and executive housekeeper D. The top three executives in the hotel
B. Made up of key associates who head major departments
The daily report performed by the night auditor contains key operating ratios used by management including A. Total number of rooms in the hotel B. Room occupancy percentage C. Business center revenue D. Front office schedule
B. Room occupancy percentage
When selling rooms a front desk associate might try to upsell. This means A. Selling the room at the rack rate B. Suggestively selling the features of a larger room, a higher floor or perhaps a better view C. Providing a discount rate D. Honoring a guests discount coupon
B. Suggestively selling the features of a larger room. higher floor or perhaps a better view
Room occupancy percentage or ROP is A. Room revenue divided by number of rooms sold B. Total rooms occupied divided by total available rooms C. Total rooms available divided by number of rooms sold D. Room cost divided by room sales
B. Total rooms occupied divided by total available rooms
Which of the following are not benefits of being part of an association?
Banking
All of the following are questions that deal with purchasing EXCEPT:
By how much can we exceed our reorder point?
If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is A. $125.12 B. $136.53 C. $114.63 D. $118.78
C. $114.63
In house and guest communications in a hotel are managed by A. Point of sales systems B. The property management system C. CBX or PBX D. The F.O.M.
C. CBX or PBX
The more common name for a guests account is A. A file B. Rewards account C. Folio D. His/her credit card
C. Folio
Purchasing the right to use a company's trademark and copyrighted materials is known as A. Partnership B. Leasing C. Franchising D. Syndication
C. Franchising
Guest folios are typically managed by A. Housekeeping B. The general manager C. Hotel property management system D. Concierge
C. Hotel property management system
Which of the following departments is the largest in a hotel in terms of people? A. Reservations B. Guest services C. Housekeeping D. Security
C. Housekeeping
Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as A. Leasing companies B. Vacation Brokers C. Management companies D. Franchisees
C. Management companies
Which of the following would NOT be considered a hotel department? A. Rooms division B. Front office C. Property management system D. food and beverage
C. Property management system
The main advantage of using an electronic door locking system is A. Ease of employee use B. More cost efficient C. Record of who enters the room and when D. Easy to replace
C. Record of who enters the room and when
Keying locks, guest and employee identification and ADA compliance falls under A. Housekeeping B. Front desk C. Security and loss prevention D. Engineering
C. Security and loss prevention
The ultimate responsibility and authority of running a hotel rests with A. The executive committee B. The regional vice president C. The general manager D. The front office manager
C. The general manager
A not-for-profit organization that represents an urban area that tries to solicit business or pleasure-seeking visitors is a(n)
Convention and Visitors Bureau
Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony?
Corporate event
How is food cost percentage calculated?
Cost of food sold divided by food sales
Leaders
Courage, endurance, integrity, and judgement are all traits common to ________
The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is: A. $130.94 B. $83.91 C. $215.45 D. $131.76
D. $131.76
If the total rooms occupied are 622 and the total rooms available are 850 then the room occupancy percentage is A. 85.6% B. 60.5% C. 70.4% D. 73.2%
D. 73.2%
An organization that rates and classifies hotels and awards them Diamonds is the A. United States Automobile Club B. Exxon Excellence Association C. American Hotel & Motel Association D. American Automobile Association
D. American Automobile Association
Special hotel accounts for a company that has established credit with a hotel are called A. City folios B. Block rates C. City rates D. City ledger
D. City ledger
Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the A. Front office manager B. Food and Beverage Manager C. Engineering manager D. Executive housekeeper
D. Executive housekeeper
In order to determine if a hotel development project would likely succeed, we would perform a(n) A. Property appraisal B. Operating assessment C. Trust initiative D. Feasibility study
D. Feasibility study
The area of a hotel most often described as the nerve center or hub of a hotel is the A. Night auditor B. Banquets C. Housekeeping D. Front office
D. Front office
The basic functions of the front office include all of the following EXCEPT: A. Reviewing previous nights ADR and occupancy B. Reviewing arrivals and departures C. Staffing and scheduling D. Maintaining sales records
D. Maintaining sales records
A CRS can provide ________ information for a hotel. A. Revenue B. Forecasting C. Budgeting D. Revenue management
D. Revenue management
A demand-forecasting technique used to maximize room revenue is known as A. Property management system B. Upselling C. Return on investment D. Revenue management
D. Revenue management
Total rooms available divided by the number of rooms occupied is known as A. Rack rate B. Average daily rate C. RevPAR D. Room occupancy percentage
D. Room occupancy percentage
All of the following are benefits of a city center hotel EXCEPT: A. Public transportation is available B. Variety of services and accommodations C. Typically have a signature restaurant D. Room prices are usually in the luxury segment
D. Room prices are usually in the luxury segment
The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the A. The bell captain B. Front desk associate C. Rooms manager D. The concierge
D. The concierge
Rack rate is A. The price a room is sold for B. Discounted room rates C. Revenue management D. The highest published rate
D. The highest published rate
In franchising the franchisee is granted the right to A. Full ownership of the building B. Full ownership of the land C. Change the name of the business D. Use trademarks, operating procedures and other business procedures
D. Use trademarks. operating procedures and other business procedures
The fastest growing segment of the travel industry is A. Resort hotels B. City center hotels C. Cruise ships D. Vacation ownership
D. Vacation ownership
Which of the following events would NOT be considered a special event?
Daily conference call
which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event?
Design stage
A service organization within the visitor industry that offers a host of programs and service to meet clients' need is a
Destination Management Company
Transformational
Dr. MLK Jr. was an example of what specific type of leadership?
Management to have good results
Efficiency and effectiveness are most important for what?
Which of the stages of event management should take place at each stage of the event and is the final step that can measure the success of the event in meeting goals and objectives?
Evaluation stage
What event's purpose is usually related to the agriculture industry and evokes memories of games, attractions, and fun food?
Fairs
Which type of event is often themed to the celebration's purpose; just as Mardi Gras, for example, celebrates the beginning of lent?
Festival
Which of the following costs is typically the highest cost in operating a restaurant?
Labor
Control, assuming responsibility
Leaders possess a mental and physical intensity that causes them to be assertive by showing what?
Showing Transactional or Transformational Traits
Leadership can be identified as
Top Management
Long-range strategic goals are determined by who?
Forecasting
Looking at the past and using that information to predict the future is known as
Technical
Managers who start their careers on the front line and work their way up must have the _____ skills they acquired along the way
Interpersonal
Managers with _____ skills have the ability to communicate with a wide range of employees
Guest calls for reservations and a guest welcome are both examples of what?
Moments of Truth
A __________ is used to track food and beverage charges and other retail charges
P.O.S. system
Figurehead
Performing ceremonial duties is part of the _____ role of leaders
_____ provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members.
Professional Associations
Which of the following is NOT a cost that management can control?
Rent
Which of the stages of event management is the time for asking questions about a potential event?
Research stage
Associations begins in the United States at the beginning of the eighteenth century when what group organized itself?
Rhode Island candle makers
These groups are price conscious because the majority of the functions are paid for by the individual or attendee
SMERFs
Production sheets are used for which of the following purposes?
Serve as the key to consistency and food quality
Planning
Setting goals and creating objectives to achieve those goals is the process of?
Controlling
Setting standards and comparing actual performance to the standard is known as
which type of event would include SMERFs as well as wedding and party planners?
Social event
the acronym SMERF stands for
Social, Military, Education, Religious, Fraternal
Integrity, Judgement, and Dependability
Some of the important characteristics for good leadership are?
Transactional Leader
The ____ model outlines the coming together of a leader, the followers, and the situation
Conceptual
The ability to view a corporation as a complete entity is a (n) _________ skill
Managers coordinate efforts
The difference between leadership and management is?
what are the most widely recognized social events?
Weddings
Midlevel Managers
________are responsible for short-term planning
Key to being successful in the hospitality industry is
a being a service-oriented person
A FAM trip is
a familiarization trip to do a site inspection for an event
Empowerment is
a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success
A cover is equivalent to
a guest
Anyone who receives or benefits from the output of someone's work is
a guest
The ability to be a team player and work well with others
a key skill for a successful manager
a banquet refers to
a large group of people who eat together at one time in one place
Ethics is (are)
a set of moral principles and values used to answer questions about right and wrong
more hotels are converting at least one of their bar outlets to
a sports theme
Since its introduction, the pineapple has been internationally recognized as
a symbol of hospitality
horseshoe-style seating is best for
a workshop where interaction among delegates is encouraged
The cruise market has accommodated about ___ of Americans. a. 17% b. 23% c. 27% d. 37%
a. 17%
Rail travel in the United States was established around the a. 1830s b. 1870s c. 1910s d. 1930s
a. 1830s
Which of the following is a major challenge in elementary and secondary school foodservice? a. Balancing salability with good nutrition b. Reducing carbohydrates c. Offering free meals d. Achieving acceptance of parents
a. Balancing salability with good nutrition
The first metropolitan park system was established in a. Boston in 1892 b. Philadelphia in 1869 c. Washington, D.C. in 1898 d. Baltimore in 1902
a. Boston in 1892
Which of the following is a current trend in restaurant service? a. Continued diversification b. Fewer twin and multiple locations c. Limited points of service d. Less competition from convenient stores
a. Continued diversification
Which of the following is NOT included in managed services? a. Hotel cafeteria b. Airports c. Prisons d. Colleges and universities
a. Hotel cafeteria
Which of the following is a considered a themed restaurant? a. House of Blues b. Kentucky Fried Chicken c. Spago d. McDonald's
a. House of Blues
________ are operations owned by one or more owners who are usually involved with the day-to-day operations of the business. a. Independent restaurants b. Chains c. Franchises d. Fast food restaurants
a. Independent restaurants
________ is the market leader in the quick service chicken market. a. Kentucky Fried Chicken b. Church's Chicken c. Kenny Roger's Chicken d. Pollo Loco
a. Kentucky Fried Chicken
_______ has become the highest grossing casino market in the world. a. Macau b. Atlantic City c. Las Vegas d. Mexico City
a. Macau
Which parks create the atmosphere of another place and time? a. Theme parks b. Private clubs c. National parks d. Zoos
a. Theme parks
Which of the following would be considered business travel? a. Trade shows and expositions b. Riverboat excursion c. Gaming d. Ecotourism
a. Trade shows and expositions
What organization supports the World Tourism Organization? a. United Nations b. United States c. Automobile Association of America d. Hotel Motel Association
a. United Nations
Which destination attraction is known for its success in adapting movies into thrill rides? a. Universal Studios b. Disneyland c. Hershey's d. Sea World
a. Universal Studios
Gourmet dining and increased restaurant revenues for casinos began in 1992 with a. Wolfgang Puck b. Emeril Lagasse c. Jacques Pepin d. James Beard
a. Wolfgang Puck
The total amount wagered in gambling is called a. a handle b. the win c. a bet d. a wager
a. a handle
A(n) ________ tends to be fuller bodied and more bitter than the average beer. a. ale b. lager c. lambic d. pilsner
a. ale
Noise level, sounds, decorations, table settings, and other subconscious cues that a customer receives when entering a restaurant collectively make up the a. ambience b. environment c. location d. demographics e. niche
a. ambience
Travel agents a. are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels b. promote tours and trips that they plan and organize c. bring together tourists and rental companies d. act in the same capacity as tour operators
a. are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels
A brewery and pub or restaurant that brews its own fresh beer on site to meet the taste of local customers is called a a. brew pub b. microbrewery c. night club d. micropub
a. brew pub
An increase in Internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of a. current industry trends b. negative impact on the travel industry c. problems that travel agents will face in the future d. challenges for future workers in the hospitality industry
a. current industry trends
In an effort to increase cash sales and to manage profitability, managers of health care operations have become more resourceful by a. developing concepts like medical malls with retail shops, bakeries, catering, and restaurants b. decreasing portion sizes of meals served to staff and patients in medical care facilities c. charging more for cafeteria food and eliminating discounts to staff d. adding an extra charge to service users not affiliated with the medical facility
a. developing concepts like medical malls with retail shops, bakeries, catering, and restaurants
Some of the first forms of gambling were a. dice throwing b. dog races c. poker d. roulette
a. dice throwing
Interdependency between various segments of the hospitality industry means that a. each segment, to an extent, depends on another for business b. all segments are very independent and do not rely on one another at all c. when airlines lower fares, tourism slows d. tourism has little effect on other segments of the industry
a. each segment, to an extent, depends on another for business
Rum is distilled from a. fermented sugar cane juice or molasses b. grapes c. potatoes or fruits d. wheat grain and hops e. corn syrup and hops
a. fermented sugar cane juice or molasses
Inflight foodservice refers to a. food service onboard aircraft b. airport terminal foodservice c. airport kiosks d. chain restaurant food service establishments in airports
a. food service onboard aircraft
With country clubs, the type of membership that enables members to use all the facilities all the time is a(n) a. full membership b. monthly membership c. annual membership d. social membership e. entitlement membership
a. full membership
The largest single cost for airline operations is a. labor b. fuel c. terminal landing fees d. advertising and marketing
a. labor
Cultural tourism is motivated by a. lifestyle and heritage offerings of a community b. infrastructure c. health and fitness opportunities d. business travel
a. lifestyle and heritage offerings of a community
Travel is on the increase and expected to continue to increase in the coming years due to a. longer life span b. increased cost of travel c. lower incomes d. fewer college graduates
a. longer life span
Beer is a brewed and fermented beverage made from ________ and flavored with ________. a. malted barley, starchy cereals;hops b. grapes;fruits c. yeast;barley d. hops;grains and wheat
a. malted barley, starchy cereals;hops
Voluntary organizations have all the following characteristics EXCEPT: a. membership restrictions b. nongovernmental c. nonprofit d. serve the public at large
a. membership restrictions
Groups of restaurants identical in market, concept, design, service, food, and name are known as a. multiowner independent restaurants b. quick-service restaurants c. chains d. ethnic restaurants
a. multiowner independent restaurants
Still wines are those with a. no carbonation b. carbon dioxide added c. extra aging d. added color
a. no carbonation
Places where members gather for social, recreational, professional, or fraternal reasons are called a. private clubs b. attractions c. theme parks d. conference centers
a. private clubs
Military food service is interested in management companies mostly to a. save money and be more efficient b. make the quality better c. have better diets d. not cook for field troops e. save time
a. save money and be more efficient
Sodexho, a leading food and facilities management services company in North America, deals primarily in the areas of serving a. schools, restaurants, and hospitals b. chain restaurant food service c. fast food restaurants d. airport terminal kiosks e. independently owned commercial operations
a. schools, restaurants, and hospitals
Ponderosa, Bonanza, Chart House, and Outback are examples of a. steak houses b. celebrity-owned restaurants c. fast food restaurants d. fine dining restaurants
a. steak houses
White, rose, and red table wines are also known as a. still wines b. aperitifs c. fortified wines d. aromatic wines
a. still wines
A(n) ________ menu offers a selection of one or more items for each course at a fixed price. a. table d'hote b. a la carte c. du jour d. cyclical e. tourist
a. table d'hote
In most parts of the United States, slot machines produce ____ of casino revenue. a. the bulk b. about 10% c. about 25% d. about half
a. the bulk
Quick service restaurants have increased in popularity because of a. their location strategies b. tasty food c. extensive menus d. diverse cuisine
a. their location strategies
Poultry, fish, and egg entrees are best served with ________ wine. a. white b. red c. rose d. sparkling
a. white
An event that brings together sellers of products and services in a venue where they can show their products and services to a group of attendees is known as
an exposition
In the hospitality industry the concept of perishability means
an unsold airline seat, hotel room or empty restaurant table
Great Leaders
are motivated and grow into their roles
Which type of event would be planned two to five years in advance with the destination being a determining factor in the planning process?
association event
Nevada legalized gambling in a. 1910 b. 1931 c. 1941 d. 1950
b. 1931
The first modern casino in Las Vegas was opened on the strip in a. 1931 b. 1941 c. 1947 d. 1951
b. 1941
Tribal gambling now consists of more than ___ tribes in ___ states. a. 150 / 25 b. 200 / 30 c. 250 / 35 d. 300 / 35
b. 200 / 30
The average person in our society spends about what percent of their food dollar away from home? a. 25.0% b. 47.5% c. 33.0% d. 40.0%
b. 47.5%
What managed services company began by turning vending into a service? a. Sodexho b. Aramark c. Host Marriott d. Compass Group
b. Aramark
The two major themes of Epcot are a. Tomorrowland and Fantasyland b. Future World and World Showcase c. Fantasyland and Adventureland d. Frontierland and Tomorrowland
b. Future World and World Showcase
The most visited National Park is a. Death Valley b. Great Smokey Mountains c. Grand Tetons d. Yosemite e. Yellowstone
b. Great Smokey Mountains
________ is the fastest growing segment of the ethnic market. a. Chinese b. Mexican c. Thai d. Mediterranean
b. Mexican
What operation is typically described as having a bar, a restaurant, and less than 16 electronic gambling devices? a. Sports book b. Nevada-style gaming tavern c. Mini-casino d. Theme restaurant
b. Nevada-style gaming tavern
A public gambling house was legalized for the first time in 1626 in a. England b. Venice c. North America d. Paris e. Russia
b. Venice
Fusion restaurants are a. fast food establishments b. a blend of two cuisines c. French in style d. dinner houses
b. a blend of two cuisines
Recreation offered to the public with an incentive of making a profit is a. the YMCA b. a city club c. commercial recreation d. a fraternal club
b. a city club
A(n) ________ menu offers items that are individually priced. a. table d' hote b. a la carte c. du jour d. cyclical e. tourist
b. a la carte
Methodechampenoise refers to a. the color of the grape used to make champagne b. a second fermentation in the bottle, resulting in a unique sparkling quality c. the type of grape used to make champagne in California d. the type of glassware used to serve champagne
b. a second fermentation in the bottle, resulting in a unique sparkling quality
Colleges are more diverse in their food service operations a. because the schedules of students are varied b. because there are many places and occasions for food service c. so students are not bored with the same food d. because costs may be prohibitive e. because the hours might be long
b. because there are many places and occasions for food service
Fortified wines have ________ added. a. sugar b. brandy or wine alcohol c. wine d. color e. champagne
b. brandy or wine alcohol
Franchises are most often affiliated with a. independent ownership b. chains c. dinner houses d. ethnic restaurants
b. chains
Quick service restaurants have basically saturated the market. One strategy that some QSRs are using to increase sales is a. serving higher-quality food b. co-branding at stores and nontraditional locations c. offering alcoholic beverages d. hiring very skilled labor to enhance quality
b. co-branding at stores and nontraditional locations
Commercial foodservice differs from noncommercial in that a. commercial foodservice includes only restaurants b. commercial foodservice is for profit c. noncommercial includes only restaurants d. both are used to describe food service in hotels e. noncommercial includes only chain restaurants
b. commercial foodservice is for profit
Offering free goods and services to casino patrons in return for their business is called a. gratis b. comps c. on-the-house d. guest satisfaction
b. comps
Bourbon whisky is made from a. 100% corn b. corn mixed with rye c. smokey kilns d. barley
b. corn mixed with rye
Foodservice, a pool, a tennis court, and a golf course are all services offered in a(n) a. convention b. country club c. attraction d. festival
b. country club
Legislation that governs the sale of alcoholic beverages is known as a. liquor license laws b. dram shop legislation c. county liquor laws d. federal liquor laws e. National Highway Traffic Safety Administration legislation
b. dram shop legislation
The airline industry, like other segments of the hospitality industry, relies on ________ markets as a source of business. a. international b. feeder c. stock d. central
b. feeder
In terms of managed services, feeding military personnel includes a. off-premise catering to meet nonmilitary public need b. feeding troops, officers in clubs, dining halls and military hospitals c. feeding troops on the battle field d. full-service upscale foodservice on military bases
b. feeding troops, officers in clubs, dining halls and military hospitals
Spirits differ from wine and beer in that they are a. made from grapes and grain b. fermented and then distilled c. made only from fruits d. made only from potatoes
b. fermented and then distilled
Mardi Gras is an example of a(n) a. theme park b. festival c. attraction d. national park
b. festival
Placing a bet on an unknown outcome with the hope of securing a gain is a. gaming b. gambling c. risk d. An opportunity
b. gambling
Wine is the fermented juice of freshly gathered ripe a. grains b. grapes c. potatoes d. malt
b. grapes
Cognac is regarded as the best brandy in the world and is made a. from grapes that ripen on the vine until they are dried like raisins b. in the region of France with the same name c. by methodechampenoise, like fine champagne d. from wines that are considered vintage and are grown in specific areas of Spain
b. in the region of France with the same name
Most ethnic restaurants are a. franchised b. independently owned and operated c. celebrity owned d. family style
b. independently owned and operated
200 million people are employed in the tourism industry, making it the a. largest employer of a diverse workforce b. largest producer of tax revenues c. largest segment of Internet users d. largest employer of women
b. largest producer of tax revenues
All of the following are considered part of the social and cultural impact of tourism on destinations EXCEPT: a. pollution b. lower rates of employment c. heightened cultural awareness d. damage to cultural artifacts
b. lower rates of employment
The target market and concept, to a large extent, will determine the a. contribution margin b. menu prices c. rental/lease costs d. food cost percentage
b. menu prices
In college campus foodservice, the daily rate refers to the amount of a. food needed to prepare each day b. money required per day from each person to pay for the foodservice c. students and faculty necessary to realize a profit each week, based on the number of days in a semester d. number of meal plans offered to students who live on campus
b. money required per day from each person to pay for the foodservice
Voluntary organizations, armed forces, and employee recreation fall under a. commercial recreation b. noncommercial recreation c. for-profit organizations d. private club recreation
b. noncommercial recreation
Sustainable tourism a. has little effect on society b. places a broad-based obligation on society c. causes a decline in tourism d. is based primarily in Africa
b. places a broad-based obligation on society
Inflight foodservice management operators a. prepare food for airlines as well as select airport restaurants b. plan menus, develop product specifications, and arrange purchasing contracts c. can contract with an airline only if the airport facility provides customer foodservice d. develop specific tours for major commercial airlines and their partners
b. plan menus, develop product specifications, and arrange purchasing contracts
Tour operators a. are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels b. promote tours and trips that they plan and organize c. bring together tourists and rental companies d. act in the same capacity as travel agents
b. promote tours and trips that they plan and organize
A horse track that also has slot machines a. slot parlor b. racino c. off-track betting d. horse parlor
b. racino
Any game or red meat is best served with ________ wine. a. white b. red c. rose d. sparkling
b. red
Cabernet sauvignon and pinot noir are types of ________ wine. a. white b. red c. rose d. zinfandel
b. red
Travel in the middle ages was mostly for a. pleasure b. religious reasons c. education d. health
b. religious reasons
For patients whose diets are not restricted, some hospitals have adopted a concept called a. ala carte menu b. room service menu c. take-out menu d. on-call menu
b. room service menu
A dark ale that is sweet, strong, and hosts a malt flavor is known as a(n) a. ale b. stout c. lager d. pilsner
b. stout
Proof is equal to a. age or vintage b. twice the percentage of alcohol by volume c. the type of product used in a spirit d. a liter bottle of 80% alcohol
b. twice the percentage of alcohol by volume
Pinot blanc, sauvignon blanc, and Riesling are all types of ________ wine. a. red b. white c. rose d. zinfandel
b. white
Which type of meeting room setup is for small numbers of people, with the meeting taking place around one, block rectangular table?
boardroom
introduced by Escoffier, this kitchen system organizes work stations more effectiviely
brigade
A premium bottle of vodka costs $38.00 per liter and yields twenty-five 1.25-ounce shots that sell for $5.75each. What does this bottle bring in to liquor sales? a. $137.50 b. $125.95 c. $143.75 d. $151.50 e. $98.25
c. $143.75
If foodservice expenses for one semester of 101 days amount to $695,000 for an operation with 1100 students eating, the daily rate would be a. $7.65 b. $5.50 c. $6.25 d. $8.95
c. $6.25
The pleasure traveler constitutes what percentage of the rental car market? a. 10% b. 20% c. 30% d. 40%
c. 30%
National parks in the United States typically see approximately a. 150 million visitors per year b. 250 million visitors per year c. 300 million visitors per year d. 400 million visitors per year
c. 300 million visitors per year
Managed services contractors have about ___ of the Business and Industry market. a. 60% b. 70% c. 80% d. 90%
c. 80%
The Supreme Court allowed Indian reservation gambling in 1987 with the _______ decision. a. Arizona b. Mallory c. Cabazon d. Fernandez
c. Cabazon
Which of the following is the primary difference between club management and hotel management? a. Clubs are used more frequently than hotels. b. Hotels offer more services than clubs. c. Club members feel more ownership of the property than hotel guests. d. Hotels cost more to operate.
c. Club members feel more ownership of the property than hotel guests.
Cities often establish an organization to attract and retain visitors. This is called a. National Office of Tourism b. State Office of Tourism c. Convention and Visitors Bureau d. Destination Management Company
c. Convention and Visitors Bureau
An example of a popular ecotourism destination is a. Las Vegas b. Ocean City c. Costa Rica d. Disney World
c. Costa Rica
Which of the following is NOT one of the five functional areas of casino operations? a. Casino services b. Marketing c. Food and Beverage d. Human Resources
c. Food and Beverage
IGRA stands for a. International Gaming Regulatory Act b. Intermediary Gaming Regulatory Act c. Indian Gaming Regulatory Act d. Indian Gambling Regulatory Act
c. Indian Gaming Regulatory Act
________ tends to be clear and light-bodied. a. Ale b. Stout c. Lager d. Pilsner
c. Lager
From the early 1940s until 1976, what city had a virtual monopoly on the gaming entertainment business? a. Atlantic City b. New Orleans c. Las Vegas d. Reno
c. Las Vegas
Good examples of casual dining restaurants are a. Ruth's Chris and Morton's Steak House b. McDonald's and Burger King c. Macaroni Grill and Red Lobster d. Perkins and Baja Fresh
c. Macaroni Grill and Red Lobster
Which of the following would be considered a disadvantage of using managed contract services? a. Experience in size and types of operations b. Variety of services c. May be perceived as institutional d. Resources and support available
c. May be perceived as institutional
In 1916, which of the following organizations was founded to conserve park resources and to provide for their use by the public? a. American Park Service b. New England Association of Park Superintendents c. National Park Service d. Recreation Management
c. National Park Service
The Liberty Bell resides in which city? a. Washington, D.C. b. Baltimore c. Philadelphia d. New York City
c. Philadelphia
The original McDonald's concept was expanded by a. Leo McDonald b. Louis Kane c. Ray Kroc d. Bill Darden
c. Ray Kroc
What attraction features more than 700,000 exotic plants? a. Walt Disney World b. The National Aquarium c. San Diego Zoo d. Hershey's
c. San Diego Zoo
Which statement is false with regard to travel agencies? a. Travel agencies serve in a middle-man role. b. Travel agents use computer reservation systems. c. Travel agents make their money by charging the provider a fee. d. Travel agents are being threatened by online travel organizations such as Travelocity and GotRooms.com.
c. Travel agents make their money by charging the provider a fee.
Cultural tourism or World Heritage sites are often designated by a. The American Hotel and Lodging Association b. The National Restaurant Association c. United Nations Educational, Scientific, and Cultural Organization d. Sustainable Tourism Advisory Board
c. United Nations Educational, Scientific, and Cultural Organization
Which park is considered to be the first major water park opened in the United States? a. Sea World b. Blizzard Beach c. Wet 'n Wild d. Six Flags
c. Wet 'n Wild
The leading international organization in the field of travel and tourism is a. World Trade Organization b. Western Tours Organization c. World Tourism Organization d. Worldwide Tour Operations
c. World Tourism Organization
All of the following are trends in tourism EXCEPT: a. the opening of borders despite security concerns b. an increase in disposable income c. a decrease in cost of air travel d. more people with the urge to travel
c. a decrease in cost of air travel
A group of typical guests who give an opinion on topics presented to them is known as a. a banquet b. a fusion group c. a focus group d. a family-style group
c. a focus group
One of the greatest influences on tourism is a. interdependency b. geography c. airlines d. national tourism
c. airlines
Airlines regard inflight foodservice as a. a major profit center with their business b. a way to promote business in chain restaurants in airports c. an expense that needs to be controlled, resulting in less food served onboard d. a way to test new menu items for use in partner chain businesses
c. an expense that needs to be controlled, resulting in less food served onboard
Champagne can be served a. only in the beginning of the meal b. only at the end of the meal c. anytime throughout the meal d. immediately before dessert
c. anytime throughout the meal
Aromatic wines are known as ________, which generally are consumed before meals as a digestive stimulant. a. sparkling wines b. fortified wines c. aperitifs d. chablis
c. aperitifs
Compared to commercial operations, managed services have the advantage of a. focusing exclusively on the guest b. busier weekends c. being able to predict the number of meals and portion sizes d. putting out all the food at the same time
c. being able to predict the number of meals and portion sizes
Responsibilities in managed services do NOT include a. financial budgeting b. human resource management c. building and grounds d. safety administration e. employee relations
c. building and grounds
Gaming revenue is produced from a. food and beverage b. lodging c. casino win d. entertainment e. tours and attractions
c. casino win
The type of club that is predominantly business oriented is a a. professional club b. social club c. city club d. military club e. dining club
c. city club
Family restaurants evolved from the a. steak house b. ethnic restaurant c. coffee shop-style restaurant d. fusion restaurant
c. coffee shop-style restaurant
Betting against the "house" is ________ gambling. a. social b. mixed c. commercial d. resort
c. commercial
. Most ecotourism destinations can be found in a. inner cities b. urban areas c. developing countries d. highway destinations
c. developing countries
TGI Friday's, Houlihan's, and Bennigan's are examples of a. fusion restaurants b. ethnic restaurants c. dinner house theme restaurants d. celebrity-owned restaurants
c. dinner house theme restaurants
Chinese, Spanish, Thai, Indian, and Mediterranean are all examples of ________ restaurants. a. family b. quick service c. ethnic d. casual dining
c. ethnic
Schools that participate in the National School Lunch Program are able to take advantage of a. a direct line of contact and reduced costs with fast food chains b. a higher quality food product, similar to that served in restaurants c. federal funding in the amount of about $2.29 per meal per student d. higher profits for each school that participates and highly nutritious foods
c. federal funding in the amount of about $2.29 per meal per student
A spirit or liquor is made from a liquid that has been a. treated with yeast b. cooked with grain or fruit c. fermented and distilled d. proofed for alcohol
c. fermented and distilled
Typical theme parks are Opryland and Disneyland, areas set aside just for a. music b. shows c. fun, rides, and recreation for families d. refreshments e. hotels
c. fun, rides, and recreation for families
A person considering a position in a high-end hospital food service setting should a. have extensive experience in culinary arts b. be able to work the front of the house c. have knowledge of dietetics and nutrition d. have medical experience
c. have knowledge of dietetics and nutrition
Aromatized wines are fortified and flavored with a. madeira and marsala b. port, grapes, and coloring c. herbs, flowers, bark, and roots d. grapes, stems, and seeds e. natural and organic vegetable juices
c. herbs, flowers, bark, and roots
The rationale behind the enactment of the National School Lunch Act of 1946 was a. students could be trained like military recruits b. fast food opportunities at schools could be increased c. if students received good meals, the military would have healthier recruits d. more crops could be imported from foreign farmers
c. if students received good meals, the military would have healthier recruits
The _________ must harmonize with the theme of the restaurant. a. kitchen equipment b. cooks c. menu d. kitchen layout
c. menu
Theme restaurants are particularly appealing because they a. usually offer an extensive menu b. are usually located in the suburbs c. offer a total experience and a social meeting place d. offer haute cuisine
c. offer a total experience and a social meeting place
One reasonable way in which a restaurant or bar owner can show responsible service of alcoholic beverages is to a. promote apolicy of one drink per person b. promote two-for-one happy hours c. provide training programs like ServSafe d. stop serving alcohol after dinner hours
c. provide training programs like ServSafe
Businesses use managed food services for many reasons, one of which is that a. they don't like to cook b. food service is not practical c. quality and financial arrangements are better d. they invest in the food service company
c. quality and financial arrangements are better
The Special Olympics is an example of a. for-profit recreation b. commercial recreation c. recreation for special populations d. campus recreation
c. recreation for special populations
The word "restaurant" is a French word meaning a. rest b. refuel c. restore d. respond
c. restore
Elementary and secondary schools may participate or not in the National School Lunch Program. Participating allows the school to a. get better food b. have more variety in food c. save money when federally funded d. create better diets e. control fat intake
c. save money when federally funded
Companies that operate their own food service operations are called a. liaison personnel b. contractors c. self-operators d. commercially-branded restaurants
c. self-operators
Stand-alone casinos are usually small and are often called a. gambling taverns b. bingo parlors c. slot parlors d. mini-casinos
c. slot parlors
Ecotourism is synonymous with a. business travel b. infrastructure c. sustainable tourism d. train travel
c. sustainable tourism
Business travelers stay over a Saturday night when they travel in order to a. have a long weekend on the company's budget b. have quiet time to complete essential work tasks c. take advantage of lower airfares d. take advantage of lower weekend hotel rates
c. take advantage of lower airfares
Noncommercial recreation includes a. most nonprofit organizations b. commercial health clubs c. the armed forces, YMCA/YWCA, boy and girl scouts d. churches e. athletic clubs
c. the armed forces, YMCA/YWCA, boy and girl scouts
Managed services labor costs range from a. 10-25% b. the low teens to 30% c. the low teens to 50% d. 20-40%
c. the low teens to 50%
New money spent by tourists and then respent by hotels and restaurants in the community for goods and services is known as a. a tax exemption b. disposable income c. the multiplier effect d. the ripple effect
c. the multiplier effect
The greatest global employment opportunity is a. health b. education c. tourism d. computer systems
c. tourism
A person who spends less than a year traveling to places other than their environment is known as a a. traveler b. sightseer c. tourist d. resident
c. tourist
The main focus of hospital foodservice is the a. speed of service b. uniform standards c. tray line d. MREs
c. tray line
Whiskey refers to a spirit that a. is made from a variety of grapes combined after crushing b. contain no grains or hops c. was first distilled in Scotland and Ireland centuries ago d. is made only in Scotland
c. was first distilled in Scotland and Ireland centuries ago
The most important ingredient in beer is a. hops b. rice c. water d. wheat
c. water
White, champagne, sherry, and aperitif are all types of a. beer b. whiskey c. wine d. vodka
c. wine
Intangible means
cannot be perceived by the senses
The document prepared for the catering department to follow that contains all of the critical information about the event is the
catering event order
Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event?
charity or fundraising event
Which of the following would not be included on the staff of a destination management company?
chef
Which type of meeting room setup is used when the meeting format is more instructional and participants take detailed notes or refer to documents?
classroom
A workshop-type educational experience in which attendees learn by doing it is called a
clinic
The payment exchanged for the promise(s) stated in a contract is called the
consideration
the dollar differential between the cost and sales price of a menu is called
contribution margin
The combination of a meeting and an exposition is called a
convention
which group or agency does not engage in the actual planning or organization of meetings, conventions, and other events?
convention and visitor bureau
Large facilities where meetings and expositions are held, usually in city centers, are called
convention centers
Large meetings with some form of exposition or trade show included are called
conventions
which of the stages of event management involves decision-making skills and abilities as the event progresses?
coordination stage
Production sheet calculations include
counting products on-hand
Labor cost benchmarks are measured by
covers-per-person-hour
Product specification determines ________.
cut of meat, weight, fat, etc
Atlantic City legalized casino gambling in a. 1947 b. 1961 c. 1970 d. 1976
d. 1976
The origins of gambling are _______ years old. a. 2,500 b. 5,000 c. 6,500 d. 7,000
d. 7,000
The fastest growing sector of casino gaming in the world is a. Native American b. Las Vegas c. Europe d. Asia
d. Asia
Las Vegas and what other city are the most popular gaming entertainment resort cities in the United States? a. Reno b. New Orleans c. San Diego d. Atlantic City
d. Atlantic City
___________________ simplified French cooking and reduced the number of sauces to five "mother sauces." a. Julia Child b. Marie-Antoine Carême c. Charlie Trotter d. Auguste Escoffier
d. Auguste Escoffier
Which of the following was NOT one of the wonders of the ancient world? a. Temple of Artemis at Ephesus b. Statue of Zeus at Olympia c. Colossus of Rhodes in Greece d. Colosseum in Rome
d. Colosseum in Rome
Coffee first came from a. Colombia b. Europe c. Central America d. Ethiopia and Mocha e. Brazil
d. Ethiopia and Mocha
The ________ are credited with the "culinary arts." a. Austrians b. British c. Germans d. French
d. French
Which company originally opened its theme park for employees to relax and have fun when they were not on the job? a. Disney b. Busch Gardens c. Six Flags d. Hershey's
d. Hershey's
velle cuisine translates into what? a. New ideas b. Creative foods c. New creation d. Lighter cuisine
d. Lighter cuisine
The founders of classical cuisine are a. Julia Child and James Beard b. Alice Waters and Julia Child c. Thomas Jefferson and Auguste Escoffier d. Marie Antoine Carême and Auguste Escoffier
d. Marie Antoine Carême and Auguste Escoffier
A popular trend in military foodservice that offers alternatives to its personnel is a. more seafood choices in MREs b. a wide selection of meal choices and menu items c. MREs that can be cooked a variety of ways, including grilled and braised d. McDonald's and Burger King franchises on military bases
d. McDonald's and Burger King franchises on military bases
Examples of quick-service/fast food restaurants are a. Ruth's Chris and Chart House b. TGI Friday's and Cheeseburger in Paradise c. Outback and Red Lobster d. Pizza Hut, KFC, and Subway
d. Pizza Hut, KFC, and Subway
Which theme park company is dedicated to preserving marine life and uses innovative programs to research wildlife dilemmas? a. Disney b. Universal Studios c. Six Flags America d. Sea World Parks e. Knott's Berry Farm
d. Sea World Parks
Which major tourist country destination does NOT have a cabinet-level official for tourism? a. France b. Spain c. Italy d. The United States
d. The United States
A French chef was first installed in the White House by which president? a. George Washington b. Abraham Lincoln c. James Monroe d. Thomas Jefferson
d. Thomas Jefferson
The most popular destination resort in the world is a. Universal Studios b. Knott's Berry Farm c. Six Flags d. Walt Disney World
d. Walt Disney World
Ecotourism refers to a. visiting areas of a country that have the greatest impact on the economy b. geological digs for a fee c. dude ranches d. an emphasis on nature and native cultures
d. an emphasis on nature and native cultures
Some of the driving forces and trends with college campus foodservice are a. students pay one fee for all meals each day, whether they eat them or not b. McDonald's and Burger King Visa bank cards c. programs similar to the National School Lunch Program d. branded concepts, privatization, campus cards and computer use
d. branded concepts, privatization, campus cards and computer use
One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is a. revenue streaming b. load factoring c. feeder market analysis d. capacity control
d. capacity control
A(n) ________ menu repeatsitself after a period of time. a. table d'hote b. a la carte c. du jour d. cyclical e. tourist
d. cyclical
Quick service restaurants are also known as a. casual dining b. ethnic dining c. dinner house d. fast food
d. fast food
The classification of restaurant categorized by price, decor, atmosphere, higher level of formality, and a menu made from scratch using quality fresh ingredients is a. fusion b. casual c. family d. fine dining
d. fine dining
Historic places, sites, and museum are a part of what is now called a. theme park tourism b. historic attractions c. parks and entertainment d. heritage tourism
d. heritage tourism
he "house" sets the odds on casino games to ensure a profit over a period of time. This is the a. benefit b. proceeds c. yield d. house edge
d. house edge
Examples of the types of service a company like Sodexho might provide include housekeeping, groundskeeping, and foodservice a. plant operation and management as well as facilities management b. nutrition consultation with fast food companies like McDonald's c. preventive maintenance contracts with independent restaurant owners in rural areas d. housekeeping, groundskeeping, and food service, and plant operation and management as well as facilities management
d. housekeeping, groundskeeping, and food service, and plant operation and management as well as facilities management
Gin is a white neutral spirit made from a. malted barley b. corn c. grapes d. juniper berries e. potato starch
d. juniper berries
The benefits of the hub-and-spoke system include all of the following EXCEPT: a. passengers can travel from smaller city to smaller city via the hub b. airlines can provide services at lower costs c. passenger loads can be maximized d. larger-capacity planes can be used
d. larger-capacity planes can be used
Casinos track patron play (gambling) through the use of a. spotters b. pit bosses c. dealers d. loyalty programs
d. loyalty programs
The hierarchy (from the top down) of club management is a. general manager, executive committee, board of directors, members b. executive committee, board of directors, general manager, members c. board of directors, executive committee, members, general manager d. members, board of directors, executive committee, general manager
d. members, board of directors, executive committee, general manager
Examples of fortified wines are a. chardonnay and champagne b. cabernet and pinot noir c. riesling, chablis, and sauvignon blanc d. port, sherry, and madeira
d. port, sherry, and madeira
By providing training on the responsible service of alcoholic beverages to servers and bartenders, a business owner can a. reduce bar profits due to less drinks served b. serve the appropriate number of shooters to customers c. limit wine sales to half bottles only d. potentially lower liability insurance rates
d. potentially lower liability insurance rates
Recreation is defined as a. a healthy workout b. not working c. playing an organized sport d. refreshment of strength and spirit
d. refreshment of strength and spirit
Outside of Nevada, ________ is still illegal in the United States. a. roulette b. horse betting c. dog betting d. sports betting
d. sports betting
The leisure and recreation segment of managed services includes a. business and industry b. secondary schools and colleges c. chain and fast food contract services d. stadiums, arenas, and parks
d. stadiums, arenas, and parks
Budgeting is easier with on-campus college foodservice because a. all the food is very inexpensive b. students do not expect great food, so costs can be lowered to accommodate that trend c. there are few venues that provide food service on college campuses d. students have prepaid for their meals and their numbers are easier to forecast
d. students have prepaid for their meals and their numbers are easier to forecast
The country that is number 1 in tourism revenue is a. France b. Spain c. Italy d. the United States
d. the United States
A good rule of thumb when pairing wine and food is that a. red wine pairs well with lightly flavored foods b. white wine should only be consumed with red meats that have been grilled to order c. champagne is only consumed after a meal, with dessert d. the heavier the food, the heavier and more robust the wine should be
d. the heavier the food, the heavier and more robust the wine should be
All of the following are reasons that people travel EXCEPT: a. to experience new and different surroundings b. to experience other cultures c. to rest and relax d. to participate in something stressful
d. to participate in something stressful
There is a direct relationship between recreation and a. burnout b. stress c. leisure d. wellness
d. wellness
Manager
decision making, communicating, and controlling are key functions of who?
Financial management reporting needs to be
detailed and inclusive
the catering director works with the following people EXCEPT
director of housekeeping
Which of the following characteristics would not be considered necessary in a convention and visitors bureau career? a. Understanding the context of local events b. An understanding and awareness of political situations c. Understanding the local economy d. Ability to use modern technology e. Comprehensive knowledge of classical cooking
e. Comprehensive knowledge of classical cooking
Which theme park allows faculty members to intern? a. Universal Studios b. Dolly World c. Hershey's d. Busch Gardens e. Walt Disney World
e. Walt Disney World
The making of a good wine is dependent on the quality of a. the grape variety b. soil conditions c. climatic conditions d. wine maker e. all of these as well as vineyard preparation
e. all of these as well as vineyard preparation
Trends in recreation and leisure include all but a. a surge in travel and tourism b. an increase in personal leisure time devoted to computers c. an increase in programs for fitness d. additional products available commercially e. private swimming pools
e. private swimming pools
management of events often takes place at convention centers or hotels where _____ handle all arrangements after the sales manager has completed the contracts.
event managers
Prime cost is
food and labor cost
Food cost percentage is defined as
food cost divided by food sales times 100
Forecasting is used
for sales projections, staff levels, and cost percentages
What is an assembly for the discussion of common concerns where experts in a given field take opposite sides of an issue in a panel discussion, with opportunity for audience participation?
forum
What is the primary outcome of the responsibilities of a convention and visitors bureau?
generate and increase revenues of a city
The person usually responsible for greeting and seating guests and for rotating arriving guests among the dining room stations is the
greeter or hostess or host
the hotel requires the number of guests attending a catering function at least seven days in advance. This number is called the
guarantee
Forecasting sales has two components:
guest counts or covers, and average check amount
hotel restaurants present a challenge to food and beverage directors because
guests' needs are unpredictable
All of the following are part of Disney's "Five Steps of Leadership" EXCEPT:
hold managers accountable for member feedback
According to the Event Solutions Black Book, What is the most popular site for holding events?
hotel/resort
all of the following are included in the food and beverage division EXCEPT
housekeeping
the final and most important tool for event planners and mangers is
human resources
A par stock
is the level to keep on hand
Ethics
is the set of moral principles and values that people use to answer questions about right and wrong
Guest loyalty is
keeping guests happy and returning often
Motivating
keeping morale high and managing conflict is part of what function?
The "back of the house" is usually run by the
kitchen manager
Room service is typically found in
large city center hotels
Transformational
leadership involves charisma, individual consideration, and intellectual stimulation
American Service refers to
less formal, yet professionally served
A key characteristic of a convention center manager right be the ability to
manage and lead people
Frontline Managers
manage the work of line employees
Plan, Organize, and Control the Business
management is simply what managers do
Convention Bureaus primarily
market convention centers and destinations
The purpose of a self-assessment is to
measure strengths and weaknesses
A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail is a
meeting planner
Before a meeting planner can start planning a meeting,a ____ is done to determine the purpose and desired outcome of a meeting.
needs analysis
Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship?
negotiating skills
the capture rate is defined as the
number of guests staying at the hotel who dine in the hotel's restaurant
which of the following in NOT true of a special event?
occur spontaneously
responsibilities of the chief steward include which of the following
pest control
The symbol of welcome, friendship and hospitality is a(n)
pineapple
Which of the stages of event management is often driven by the determined budget for the event and the time for contracting out services and activities that will become part of the event?
planning stage
Combined food and labor costs are known as
prime costs
Back-of-the-house restaurant systems are also known as
product management systems
Each kitchen station must create
production control sheets
What group or market sector is the greatest percentage of convention center utilization?
professional and trade shows
the use of flowcharts and graphs for scheduling, clearly defined work setup, and breakdown and policy statements to help guide decision making and the fulfilling of commitments are examples of
project management
which of the event management skills aids in completing projects on time and within budget, where parts of an event cam be managed as separated components?
project management skills
Strict controls on food inventory are important for
receiving, storing, dating, and using
Personal digital assistants (PDAs) are used by
restaurant servers
Attendee registration, exhibit space rentals, and sponsorship are all sources of
revenue
The person responsible for ordering should never be the
same person
A lecture and a dialogue that allows participants to share experiences in a particular field is known as
seminar
Convention centers primarily
service clients; convention needs when they come to town
Individuals responsible for providing all of the services needed to run the facilities fro a trade show are known as
service contractors
one method to prevent pilferage In a bar is to use
shoppers
_____ skills are critical in making those you do business with feel comfortable and in handling situations appropriately
social
Honor, Integrity, and a Sense of Humor
some important leadership skills in the hospitality work area
the second in command in the kitchen is called the
sous chef
sporting events, festivals, and social events are all art of the _______ market.
special event
An event such as the Olympics requires ____ to provide money or in-kind contributions and receive recognition in return.
sponsors
mega events are made up mainly of what type of venue?
sporting events
opening ceremonies, halftime, and post game shows would be part of what kind of special event?
sporting events
Describing, recommending, showing, and offering a variety of food and beverage choices to a guest is known as
suggestive selling
The concept of protecting the natural resources of the planet while achieving corporate profitability
sustainability
_____ refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space.
sustainable event tourism
An event at which a particular subject is discussed by experts and opinions are gathered is known as
symposium
Organization and performance on the cooking line as well as good results depend on
teamwork
Curbside appeal includes
the appearance of the property from the parking lot to the restrooms
The average check refers to
the average money spent per guest
Internal customers are
the employees
Inseparability refers to
the fact that production and consumption occur simultaneously
"What needs to be done?"
the first question that leaders usually ask themselves
The contribution margin is the
the gross profit made from a menu item
Management
the process of coordinating work activities
Each of the following is a characteristic of the Hospitality Industry EXCEPT:
the service product and the guest are separate
Which type of meeting room setup is generally intended for a large audience that does not need to make a lot of notes or refer to documents
theater style
An industry group that is generally a public relations organization founded by and funded by a corporation that operate in a specific industry is a
trade association
Expositions have also been called
trade shows
Proper staffing in the kitchen is crucial, along with
training and developing skills
To enter into a convention management career, one should have
transferable skills from a variety of hospitality areas
1. Work in the system 2. Control Risks 3. Enforce Organizational Rules 4. Coordinate Effort
what are the distinctions of management?
Create Opportunities
what is NOT a distinction of management?
Creating a Model
what is NOT an identifiable practice common to a leader?
1. Challenge the Process 2. Inspiring a Shared Vision 3. Encourage the Heart
which are identifiable practices common to a leader?
A small group led by a facilitator or trainer-generally involving exercises to enhance skills or develop knowledge in a specific topic- is a
workshop
Which of the following would NOT be a moment of truth?
your car will not start when it is time to go to the restaurant
