HR Final

Moderate to strong correlation between the five core job characteristics and job satisfaction indicates all employees want more variety, more autonomous and significant jobs.

false

Moods can be characterized in two ways: occupancy and engagement.

false

Passive recreation like watching TV would trigger flow states.

false

Rather than influencing the strength of the relationships between variables, moderators directly affect other variables in the diagram.

false

Research reveals that job satisfaction is correlated strongly with citizenship behavior.

false

Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.

false

Sam is high school dropout who works with manually operated machines at JJ Engineering Works. He does not have the required skills or knowledge to work on the latest computer numerically controlled (CNC) machines. But letting him work on these CNC machines, will provide him more autonomy and variety and would therefore increase his job satisfaction.

false

States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.

false

Supervision satisfaction reflects employees' feelings about their co-workers and the work itself.

false

The developers of the JDI survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

false

Variety is the degree to which the job provides freedom, independence, and discretion to the individual performing the work.

false

When employees are very talented and feel a strong need for growth, the core job characteristics do not have any effect.

false

When your job provides autonomy, you view the outcomes as the result of careful instructions from your boss or a well-written manual of procedure rather than as the product of your efforts.

false

A pink slip can invoke an emotion which can be explained as "facing an immediate and concrete danger". Which of the following would signify it?

fear

According to the job characteristics theory, the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as

feedback

The JDI assesses all the following satisfaction facets except:

focus

According to the job characteristics theory, if employees lack _____ more variety and autonomy should not increase their satisfaction very much.

growth need strength

According to the job characteristics theory, the degree to which employees have strong needs for personal accomplishments or developing themselves beyond where they currently are is known as

growth need strength

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as

moods

Jacqueline works in an IT firm Netstar Technologies as a developer. According to the Job characteristics theory, which of the following responsibilities cannot be described as part of an autonomous job?

need to follow the instruction manual word by word

I need what my colleague has. This is an example of a _____ emotion.

negative

According to the job characteristics theory, the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large is known as

significance

If the executives wait to receive bonuses until everyone else in the organization has received one, _____ is likely to increase.

supervisor satisfaction

According to the value- percept theory, for an employee to have high supervision satisfaction, which of the following is not critical?

supervisor's leadership style

Most employees receive formal performance appraisals from their bosses but the feedback occurs once or maybe twice a year.

true

Research shows that job satisfaction is one of the strongest predictors of life satisfaction.

true

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

true

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

true

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

true

The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.

true

The stage in life and career determines the expected work values.

true

Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.

true

What employees actually do is captured by satisfaction with the work itself.

true

According to the affective events theory, positive emotions may trigger spontaneous instances of counterproductive behavior.

false

Identity, as a core job characteristic, captures the belief that the job really matters.

false

Increases in salary or income have a stronger impact on life satisfaction than do increases in job satisfaction.

false

John Jackson scenario cont.... Research supports John's opinion on pay.

false

Meaningfulness of work captures the degree to which employees feel that they are key drivers of the quality of the unit's work.

false

Michael and Sara are joint secretaries for the inter college fest that is going to take place in their school. Michael tends to be very dominating and lets Sara handle only trivial tasks while he takes over the critical work. This situation can be an example of responsibility of outcomes.

false

Micromanagement is a form of autonomy.

false

"Approaching tasks by planning and setting goals" describes the _____ type of Myers-Briggs indicator. A. perceiving B. introversion C. extraversion D. feeling E. judging

"Approaching tasks by planning and setting goals" describes the judging type of Myers-Briggs indicator.

Wonderlic Cognitive Ability Test

2 minute test of general cognitive ability that consists of 50 questions

Service jobs are high in emotional labor.

true

"Citizens" is one of the four types of employees based on the degree of organizational commitment and task performance. "Citizens" are likely to respond to negative events with _____ because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization. A. loyalty B. exit C. neglect D. voice E. ignorance

A

"_____ commitment" is defined as a desire to remain a member of an organization because of an awareness of the costs associated with leaving it. A. Continuance B. Affective C. Associative D. Normative E. Situational

A

"_____" indicates an intentional desire on the part of the employee to look likes he/she is working, even when not performing work tasks. A. Looking busy B. Moonlighting C. Daydreaming D. Socializing E. Cyberloafing

A

A(n) _____ merely exerts the minimum level of effort needed to keep their jobs. A. apathetic B. citizen C. dog D. star E. lone wolf

A

According to the _____ model of withdrawal, various withdrawal behaviors are uncorrelated with one another, occur for different reasons, and fulfill different needs on the part of employees. A. independent forms B. compensatory forms C. progression D. normative E. nominal

A

An active, constructive response to a negative situation, in which individuals attempt to improve the situation, is referred to as _____. A. voice. B. neglect. C. loyalty. D. exit. E. honesty.

A

Ashton, another team member, called Sean and held a lunch meeting to express all the team members' concerns. He tried to reason with Sean to smooth things out before he formally joins the team. Ashton's reaction can be described as _____. A. voice B. neglect C. loyalty D. exit E. ignorance

A

Frank says that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion. He has put in the time and hard work for this promotion if he left for another company, he will not likely get this opportunity again. Frank is exhibiting: A. continuance commitment. B. affective commitment. C. evaluative commitment. D. normative commitment. E. associative commitment.

A

Mauve has been working as the creative head at Juno Designs for the past 10 years. Her growth at Juno has made her one of the finest designers in the field. Of late Mauve has been receiving several offers and inquiries from head hunters from other companies. Mauve feels that she should stay with Juno Designs because her retirement benefit increases during her later years of service as opposed to her initial years of service. This is an example of _____ commitment. A. continuance B. affective C. ethical D. normative E. associative

A

Job enrichment is based on _________ theory of job satisfaction. A. Herzberg's motivator-hygiene B. Acquired needs C. Self-determination D. Equity E. Expectancy

A. Herzberg's motivator-hygiene

Miranda works for the United Bank at Madison. She feels over-worked and dislikes her job profile. But Miranda cannot quit because she needs the job to re-pay her education loan. What type of commitment does Miranda have? A. Continuance commitment B. Normative commitment C. Affective commitment D. Cognitive commitment E. Intuitive commitment

A

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _____ or _____. A. exit; neglect B. loyalty; neglect C. neglect; voice D. exit; voice E. exit; loyalty

A

The _____ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave. A. social influence B. affective C. continuance D. decay E. social identity

A

There is _____ correlation between task performance and counterproductive behavior. A. a weak negative B. a weak positive C. a strong negative D. a strong positive E. no

A

Which of the following behaviors are forms of production deviance? A. Wasting resources and substance abuse B. Sabotage and theft C. Gossiping and incivility D. Harassment and abuse E. Interpersonal and organizational behaviors

A

Which of the following behaviors is a type of production deviance? A. Wasting resources and substance abuse B. Sabotage and theft C. Gossiping and incivility D. Harassment and abuse E. Interpersonal and organizational behaviors

A

Which of the following is an organizational citizenship behavior? A. Civic virtue B. Courtesy C. Representing self-interests in a positive way to the public D. Sportsmanship E. Behaviors that benefit employees with excess workloads

A

Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague? A. Harassment B. Abuse C. Incivility D. Production deviance E. Boosterism

A

Which of the following statements about the O*NET is false? A. It captures the "numerous small decisions" that separate the most effective organizations from their competitors. B. It is an online database. C. It is involved in figuring out the important tasks for a given job. D. It includes the characteristics of most jobs in terms of tasks. E. It includes the required knowledge, skills, and abilities to perform a task.

A

_____ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do. A. Normative B. Evaluative C. Social D. Continuance E. Affective

A

_____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. A. Task performance B. Citizenship behavior C. Counterproductive behavior D. Job orientation E. Organizational commitment

A

Which of the following is not a process theory of motivation? A. Acquired needs B. Equity C. Justice D. Expectancy E. Goal-setting

A. Acquired needs

______ theory(ies) of motivation revolve(s) around the idea that employees' needs influence their motivation. A. Content B. Process C. Extrinsic D. Equity E. Expectancy

A. Content

The model of motivation that explains how people strive for fairness and justice is: A. Equity theory B. Expectancy theory C. Maslow's needs hierarchy theory D. Value theory E. Procedural theory

A. Equity theory

An individual's belief that a particular degree of effort will be followed by a particular level of performance is called a(an): A. Expectancy B. Expectation C. Instrumentality D. Valence E. Value

A. Expectancy

Ken recently completed his MBA degree. He has received two job offers. Which of the following theories is most useful in predicting the choice that Ken will make? A. Expectancy theory B. Goal setting theory C. Behavior modification theory D. Equity theory E. Cognitive dissonance theory

A. Expectancy theory

___________ results from the potential or actual receipt of external rewards. A. Extrinsic motivation B. Intrinsic motivation C. Job satisfaction D. Job dissatisfaction E. Organizational citizenship behavior

A. Extrinsic motivation

Pat and Chris are both computer programmers, but Pat earns more money than Chris. However, Chris perceives an equitable relationship because Pat: A. Has more education and experience B. Takes longer breaks C. Works as hard as Chris D. Works less than Chris E. Needs the money more than Chris

A. Has more education and experience

People who want to control others and often manipulate people for their own gratification are described as: A. High in personal power B. High in institutional power C. High in need for affiliation D. High in need for achievement E. High in Theory X

A. High in personal power

Of the following, which is the most closely aligned with employees' perceptions of procedural justice? A. Job performance B. Absenteeism C. Stress D. Health problems E. Mental health

A. Job performance

Our self-efficacy is an example of a factor that influences: A. Our expectancies B. Our perceptions of instrumentality C. Our valences D. Our values E. Our outcomes

A. Our expectancies

The five needs identified in Maslow's needs hierarchy model, in order from lowest to highest, are: A. Physiological, safety, love, esteem, self-actualization B. Physiological, safety, esteem, love, self-actualization C. Safety, physiological, love, esteem, self-actualization D. Safety, physiological, love, self-actualization, esteem

A. Physiological, safety, love, esteem, self-actualization

A low valence means that: A. The person does not value the outcomes B. The person does not trust the company C. The person does not feel confident in his/her ability to do the job D. The person is not motivated E. The person is highly motivated

A. The person does not value the outcomes

In _________ job design, managers changed employees' tasks with the intent of increasing motivation and productivity. A. Top-down B. Bottom-up C. Idiosyncratic D. Work-team E. Joint ownership

A. Top-down

Which of the following represents the three general categories into which abilities can be grouped? A. Social, physical, and emotional B. Emotional, social, and conative C. Cognitive, emotional, and physical D. Physical, cognitive, and external E. External, internal, and transactional

Abilities can be grouped into three general categories: cognitive, emotional, and physical. Taken together, these abilities capture what people can do.

Which of the following refers to the relatively stable capabilities people have to perform a particular range of different but related activities? A. Knowledge B. Beliefs C. Ability D. Values E. Attitudes

Ability refers to the relatively stable capabilities people have to perform a particular range of different but related activities.

Tina's psychology curriculum required her to study an individual's personality type using the process of interviewing. She selected Darren, her brother's roommate, as her test subject. The highlighted points of her research were that Darren is a Law graduate, who is a musician in his spare time. He is an independent person who paid his way through Law school; his friends get annoyed with his impulsive behavior. According to the RIASEC model, Tina classified Darren under the _____ type of personality dimension. A. enterprising B. realistic C. artistic D. conventional E. investigative

According to the RIASEC model, artistic people enjoy entertaining and fascinating others using imagination. They tend to be original, independent, impulsive, and creative.

Ted says "it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there. Ted is exhibiting: A. continuance commitment. B. affective commitment. C. obligation-based commitment. D. normative commitment. E. skill-based commitment.

Affective commitment is defined as a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization. Ted feels that if he leaves CI, he will miss his colleagues a lot. Hence he is exhibiting affective commitment.

The desire to remain a member of an organization due to emotional attachment to, and involvement with, an organization is called "_____ commitment." A. continuance B. affective C. evaluative D. normative E. associative

Affective commitment reflects an emotional bond with the organization. Affective commitment is defined as a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization.

When a fight broke out between two workers at Leo Motors, James the manager, decided to walk away and let the situation resolve on its own. In the context of the Big Five taxonomy, the personality dimension _____ best describes James. A. neuroticism B. extraversion C. agreeableness D. openness to experience E. conscientiousness

Agreeable employees are reluctant to react to conflict with criticism, threats, or manipulation. They prioritize communion striving, which reflects a strong desire to obtain acceptance in personal relationships as a means of expressing personality.

Critical, selfish, and rude are opposite traits for which personality dimension of the Big Five? A. Conscientiousness B. Extraversion C. Agreeableness D. Callousness E. Neuroticism

Agreeable people are warm, kind, cooperative, sympathetic, helpful, and courteous.

Which of these dimensions in the Big Five taxonomy is associated with the trait adjectives kind, cooperative, sympathetic, and warm? A. Conscientiousness B. Extraversion C. Agreeableness D. Openness E. Neuroticism

Agreeable people are warm, kind, cooperative, sympathetic, helpful, and courteous.

_____ focus on "getting along," not necessarily "getting ahead." A. Conscientious people B. Agreeable people C. Neurotic people D. Diligent people E. Extraverts

Agreeable people focus on "getting along," not necessarily "getting ahead." They are warm, kind, cooperative, sympathetic, helpful, and courteous.

Agreeable people prioritize _____. A. status striving B. communion striving C. accomplishment striving D. attainment striving E. power striving

Agreeable people prioritize communion striving, which reflects a strong desire to obtain acceptance in personal relationships as a means of expressing personality.

_____ reflects a strong desire to obtain acceptance in personal relationships as a means of expressing personality. A. Status striving B. Attainment striving C. Accomplishment striving D. Communion striving E. Power striving

Agreeable people prioritize communion striving, which reflects a strong desire to obtain acceptance in personal relationships as a means of expressing personality.

A(n) _____ merely exerts the minimum level of effort needed to keep their jobs. A. apathetic B. citizen C. dog D. star E. lone wolf

Apathetic possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs. Apathetics respond to negative events with neglect, because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.

"_____" possess low levels of both organizational commitment and task performance. A. Stars B. Citizens C. Lone wolves D. Apathetics E. Dogs

Apathetic possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs. Apathetics should respond to negative events with neglect, because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.

Apathetics tend to respond to negative events with _____, because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship. A. loyalty B. exit C. influence D. voice E. neglect

Apathetic possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs. Apathetics should respond to negative events with neglect, because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.

The _____ model of withdrawal argues that the various withdrawal behaviors negatively correlate with one another—that doing one means you're less likely to do another. The idea is that any form of withdrawal can compensate for, or neutralize, a sense of dissatisfaction, which makes the other forms unnecessary. A. independent forms B. compensatory forms C. progression D. normative E. nominal

B

Tim is a new hire at The Journal, a weekly publication. He does not like his job and is not committed to the organization. He hardly exerts any effort that is requires to keep his job. Tim is staying with The Journal because he does not want to be "unemployed." Tim is a(n) "______." A. star B. citizen C. lone wolf D. apathetic E. dog

Apathetics possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs. Apathetics should respond to negative events with neglect, because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.

Which of the following is an assessment that asks people about behaviors and preferences that reflect their affective abilities? A. Wonderlic Personnel Test B. Scholastic Aptitude Test C. Google Labs Aptitude Test D. Emotional Quotient Inventory E. Differential Aptitude Test

Assessment that asks people about behaviors and preferences that are thought to reflect emotional intelligence. One of the first tests to measure this was the Emotional Quotient Inventory (EQ-i) which includes 133 questions.

Being able to focus on a single sound in the presence of many other sounds is termed as _____. A. auditory attention B. problem sensitivity C. speech recognition D. depth perception E. verbal comprehension

Auditory attention is the ability to focus on the source of a sound in the presence of other sources.

"Lone wolves" is one of the four types of employees based on the degree of organizational commitment and task performance. "Lone wolves" are likely to respond to negative events with _____. A. loyalty B. exit C. neglect D. voice E. ignorance

B

"_____ contracts" are based on a broader set of open-ended and subjective obligations. A. Transactional B. Relational C. Normative D. Progression E. Psychological

B

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as _____. A. voice B. exit C. loyalty D. neglect E. ignorance

B

Captive Minds, an entrepreneurial organization, started a monthly "Lecture Day." The journal is dedicated to the aspiring businessmen to put forth their business ideas in an open forum. Feedback is given through the company website, which can be viewed by all employees. Colleagues, managers, and peers can give their constructive feedback without revealing their identity. The employees welcomed this idea as they were able to give feedback without hurting anyone's ego. Which of the following systems has the management successfully implemented? A. Forced ranking method B. Social networking system C. Behaviorally anchored rating scale D. Citizenship system E. Task performance system

B

Charles finds an advertisement for an accountant's position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position. These job descriptions typically refer to: A. comprehension skills. B. task performance. C. counterproductive behavior. D. citizenship behaviors. E. organizational commitment.

B

Delux Services was celebrating its operations in over 17 countries. Linda, a junior HR assistant, was disinterested in attending this celebratory event. The senior HR managers overheard Linda asking her friends the reason for this party. Back at the office, after a review, it was found that Linda never attended any of the meetings with the local business heads. Her lack of interest and knowledge about the company would make her someone who displays _____. A. high self-esteem B. low civic virtue C. "A" player characteristics D. wasting resources E. positive boosterism

B

EuroOne, a mutual fund company is cutting its human resource in large numbers because of the recession. The employees who still have their jobs are angered and depressed by the happenings. They have lost the trust they had in the management and are not sure if their future is secure with EuroOne. The employees are facing the "_____ syndrome." A. outsourcing B. survivor C. decay D. erosion E. progression

B

Missing meetings is a form of _____ withdrawal. A. psychological B. physical C. cultural D. community E. social

B

Natalie, Rose, and Charlet contribute most directly to the business goals of the Healthy White clinic through their: A. creative task performance. B. routine task performance. C. interpersonal task performance. D. intrapersonal task performance. E. adaptive task performance.

B

Perhaps the most widespread form of psychological withdrawal among white-collar employees is _____ using Internet, e-mail, and instant messaging access for their personal enjoyment rather than work duties. A. moonlighting B. cyberloafing C. satisficing D. socializing E. daydreaming

B

Sean was recently added to the marketing team at Axon International. He will be starting at the company in two weeks. Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience, however, he also has the reputation of not getting along with anyone. He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. Sean can be described as a(n) _____. A. star B. lone wolf C. citizen D. apathetic E. dog

B

Ted says "it's the CI's relaxed atmosphere and his best friends at CI that keeps him working there. Ted is exhibiting: A. continuance commitment. B. affective commitment. C. obligation-based commitment. D. normative commitment. E. skill-based commitment.

B

The "_____ syndrome" is characterized by anger, depression, fear, distrust, and guilt that affects the employees who remain with an organization after a downsizing. A. employee B. survivor C. stress D. erosion E. decay

B

The desire to remain a member of an organization due to emotional attachment to, and involvement with, an organization is called "_____ commitment." A. continuance B. affective C. evaluative D. normative E. associative

B

The management technique that assesses an employee's performance by directly assessing job performance behaviors is known as _____ A. behaviorally anchored rating scales. B. management by objectives. C. 360 degree feedback. D. behaviorally applicable rating scales. E. 180 degree feedback.

B

The three hygienists' interact with one another in a manner that reflects high levels of _____. A. boosterism B. interpersonal citizenship behavior C. routine task performance D. adaptive task performance E. centralized behavior

B

When employees engage in _____, they use work time and resources to complete something other than their job duties, such as assignments for another job. A. daydreaming B. moonlighting C. social loafing D. satisficing E. cyberloafing

B

Which of the following behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations? A. Intrapersonal citizenship behavior B. Interpersonal citizenship behavior C. Organizational citizenship behavior D. Production citizenship behavior E. Political citizenship behavior

B

Which of the following is a type of serious interpersonal counterproductive behavior? A. Sabotage B. Harassment C. Incivility D. Gossiping E. Wasting resources

B

Which of the following is false about interpersonal behavior? A. A team whose members have good interpersonal behavior is likely to have a positive team atmosphere. B. Interpersonal behavior is most important when employees work in small groups. C. Interpersonal behavior is most important when employees work in large groups. D. Behaviors that commonly fall under the "teamwork" heading are examples of interpersonal behavior. E. Team members with good interpersonal behavior tend to work toward achieving common goals.

B

Which of the following is one of the three types of organizational commitments that focuses on personal and family issues more than the other two commitment types? A. Evaluative commitment B. Continuance commitment C. Associative commitment D. Affective commitment E. Normative commitment

B

Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals? A. Behaviorally anchored rating scales B. Management by objectives C. 360 degree feedback D. Benchmarking E. Behavioral observation scales

B

Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization? A. focus of influence B. focus of commitment C. focus of attention D. focus of performance E. focus of dominance

B

Which of the following types of employees possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly? A. Stars B. Citizens C. Lone wolves D. Apathetics E. Dogs

B

_____ involves employee responses to job demands that are novel, unusual, or unpredictable. A. Job dissonance B. Adaptive task performance C. Counterproductive behavior D. Routine task performance E. Citizenship behavior

B

_____ reflects the tendency to arrive at work late, or leave work early. A. Daydreaming B. Tardiness C. Socializing D. Moonlighting E. Cyber loafing

B

_____ represents communication that is rude, impolite, discourteous, and lacking in good manners. A. Abuse B. Incivility C. Harassment D. Property deviance E. Gossiping

B

Fiona was telling her friend about the freedom and discretion given to her in scheduling and deciding the procedures used to complete the tasks assigned to her. Which of the following job characteristics was she talking about? A. Feedback B. Autonomy C. Task significance D. Skill variety E. Task identity

B. Autonomy

Chuck is concerned with what he considers to be an unfair situation at work. Although he put in 10 hours of overtime last week, he received the same pay as a co-worker who didn't put in any overtime. This week he decided to take an extra hour for lunch every day. Using the terminology of equity theory, Chuck has decided to ____. A. Increase his efficiency B. Decrease his inputs C. Increase his outcomes D. Increase his inputs E. Decrease his outcomes

B. Decrease his inputs

Motivation refers to the psychological processes that underlie: A. Extrinsic and intrinsic factors B. Direction, intensity, and persistence of behavior or thought C. Content and process D. Satisfaction and dissatisfaction E. Power, achievement, and affiliation

B. Direction, intensity, and persistence of behavior or thought

The need for prestige and reputation is part of the need for: A. Love B. Esteem C. Self-actualization D. Safety E. Physiological

B. Esteem

The need for self-confidence and strength is part of the need for: A. Love B. Esteem C. Self-actualization D. Safety E. Physiological

B. Esteem

Brian has a Master's degree in electrical engineering and brings 10 years of experience to his current job. He is known for putting in long hours of hard work on his job. He receives a salary of $75,000, medical and dental coverage, and two weeks of paid vacation every year. From Brian's perspective, which of the following is an input in the individual-organization exchange relationship? A. His salary of $75,000 B. His Master's degree in electrical engineering C. Medical coverage D. Dental coverage E. Two weeks of paid vacation

B. His Master's degree in electrical engineering

Ted was dissatisfied with his job. He said that the company policy, supervision, and working conditions were responsible for his dissatisfaction. According to Frederick Herzberg's theory, these extrinsic factors that create job dissatisfaction are called: A. Motivators B. Hygiene factors C. Affiliation factors D. Wellness factors E. Achievement factors

B. Hygiene factors

The goal of the job characteristics model is to: A. Apply scientific methods to job design B. Increase intrinsic motivation in jobs C. Increase extrinsic motivation in jobs D. Guide the goal-setting process E. Guide managers in applying job-swapping techniques

B. Increase intrinsic motivation in jobs

_____________ results when an individual gains positive internal feelings that are generated by doing well. A. Extrinsic motivation B. Intrinsic motivation C. Job satisfaction D. Job dissatisfaction E. Organizational citizenship behavior

B. Intrinsic motivation

In XYZ hospital, members of the cleaning staff have begun to actively care for patients and their families. This is an example of: A. Job swapping B. Job crafting C. Scientific management D. Job rotation E. Job identity

B. Job crafting

__________ is defined as the physical and cognitive changes individuals make in the task or relational boundaries of their work. A. Job swapping B. Job crafting C. Job design D. Job enrichment E. Job enlargement

B. Job crafting

A firm trained its customer service representatives who handled telephone inquiries to handle walk-in customers as well. The firm was engaging in ____. A. Job design B. Job enlargement C. Scientific management D. Job enrichment E. Job rotation

B. Job enlargement

Of the following, which is the most closely aligned with employees' perceptions of distributive justice? A. Organizational citizenship behavior B. Organizational commitment C. Stress D. Absenteeism E. Health problems

B. Organizational commitment

A person will experience _______ when his or her outcome to input ratio is greater than that of a relevant comparison person. A. Equity B. Positive inequity C. Negative inequity D. Positive equity E. Negative equity

B. Positive inequity

The perceived fairness of the processes used to make allocation decisions is called: A. Distributive justice B. Procedural justice C. Interactional justice D. Interpersonal justice E. Institutional justice

B. Procedural justice

A theory that attempts to describe how various person and environmental factors affect motivation is known as a: A. Content theory of motivation B. Process theory of motivation C. Extrinsic theory of motivation D. Intrinsic theory of motivation E. Integrated theory of motivation

B. Process theory of motivation

_________ theory assumes that competency, autonomy, and relatedness influence our behavior and well-being. A. Acquired needs B. Self-determination C. Job characteristics D. Expectancy E. Herzberg's motivator-hygiene

B. Self-determination

The extent to which an individual performs a whole or completely identifiable piece of work in a job is called: A. Task variety B. Task identity C. Task management D. Autonomy E. Experienced responsibility

B. Task identity

A low instrumentality means that: A. The person does not value the outcomes B. The person does not believe putting forth effort will result in gaining a reward C. The person does not feel confident in his/her ability to do the job D. The person is not motivated E. The person is highly motivated

B. The person does not believe putting forth effort will result in gaining a reward

The theory of motivation that focuses on two sharply contrasting sets of assumptions about human nature is: A. Extrinsic and intrinsic motivation B. Theory X and Theory Y C. Maslow's need hierarchy D. Herzberg's motivator-hygiene E. Acquired needs

B. Theory X and Theory Y

________ is a positive set of assumptions about people at work. A. Acquired needs theory B. Theory Y C. Theory X D. Herzberg's motivator-hygiene theory E. Self-determination theory

B. Theory Y

"_____ contracts" are based on a narrow set of specific monetary obligations. A. Normative B. Relational C. Transactional D. Psychological E. Progression

C

"_____" contracts reflect employees' beliefs about what they owe the organization and what the organization owes them. A. Cultural B. Transactional C. Psychological D. Normative E. Relational

C

Behavior that involves verbal hostility and physical altercations directed toward other employees is referred to as _____. A. boosterism B. incivility C. personal aggression D. sabotage E. political deviance

C

Behaviors that intentionally harm the organization's assets and possessions are referred to as: A. production deviance. B. political deviance. C. property deviance. D. personal aggression. E. organizational aggression.

C

Don always maintains a good attitude with coworkers even when the department goes through tough times. Don's behavior is an example of: A. helping. B. courtesy. C. sportsmanship. D. civic virtue. E. boosterism.

C

Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism. A. normative B. evaluative C. affective D. proactive E. continuance

C

Interpersonal citizenship behavior includes: A. voice. B. civic virtue. C. sportsmanship. D. boosterism. E. secrecy.

C

Mark, who is the HR manager at People's Pulse, wants to incorporate a new method of performance appraisal. He wants to introduce a system that clearly differentiates the good performers from the average and low performers. During the same period, the company is thinking about reducing its workforce because of financial constraints. The appraisal method should help management link employee performance to their compensation and retention level. Mark is looking for a method that would clearly state whom to fire and whom not to. Which of the following approaches should he adopt? A. Linear graph B. Behaviorally anchored rating scales C. Forced ranking D. Social networking systems E. Up-down approach

C

Job satisfaction has a _____ correlation with counterproductive behavior.

moderate negative

Natalie's acts of attending events on behalf of Healthy White, keeping abreast of dental regulations and business-related news during her personal time refers to: A. counterproductive behavior. B. boosterism. C. civic virtue. D. sportsmanship. E. voice.

C

Normative commitment from employees can result from all of these EXCEPT: A. personal work principles of employees'. B. organizational socialization. C. creating a feeling that the employee is in the organization's debt. D. increasing the organization's charitable activities. E. implementing a matrix structure in the organization.

C

Paul, a ticket collector, performs his duty robotically every day. This refers to: _____. A. sportsmanship B. adaptive task performance C. routine task performance D. counterproductive behavior E. citizenship behavior

C

Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to: A. helping. B. sportsmanship. C. voice. D. civic virtue. E. boosterism.

C

The _____ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors. A. behaviorally anchored rating scales B. management by objectives C. 360 degree feedback D. behavioral observation scales E. benchmarking

C

The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance. A. management by objectives B. 360 degree feedback C. behaviorally anchored rating scales D. benchmarking E. behavioral observation scales

C

The _____ model of withdrawal argues that the various withdrawal behaviors are positively correlated. For example, the tendency to daydream or socialize leads to the tendency to come in late or take long breaks, which leads to the tendency to be absent or quit. A. independent forms B. compensatory forms C. progression D. normative E. nominal

C

The _____ model suggests that employees with fewer bonds will be most likely to quit the organization. A. social influence B. social impact C. erosion D. decay E. continuity

C

The electronic government database used to identify the set of behaviors needed to define task performance is known as the: A. behaviorally anchored ratings scale network. B. employment analysis network. C. occupational information network. D. task performance analysis network. E. job responsibilities network.

C

The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____. A. 360 degree feedback B. management by objectives C. critical incidents D. descriptive events E. favorable incidents

C

Which of the following behaviors is a type of minor interpersonal counterproductive behavior? A. Sabotage B. Harassment C. Incivility D. Substance abuse E. Theft

C

Which of the following is a "neglect" withdrawal behavior? A. Tardiness B. Missing meetings C. Looking busy D. moonlighting E. Absenteeism

C

Which of the following is a form of physical withdrawal? A. Daydreaming B. Moonlighting C. Tardiness D. Socializing E. Cyberloafing

C

Which of the following is false about counterproductive behaviors? A. People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior. B. Counterproductive behavior is relevant to any job. C. There is a strong positive correlation between task performance and counterproductive behavior. D. Counterproductive behaviors tend to represent a pattern of behavior rather than isolated incidents. E. Sometimes the best task performers are the ones who can best get away with counterproductive actions.

C

Which of the following is one of the three types of organizational commitments? A. Reactive commitment B. Associative commitment C. Normative commitment D. Proactive commitment E. Distributive commitment

C

Which of the following represents the bulk of the service job growth in the United States? A. Maintenance workers B. Repair sheet metal workers C. Retail salespersons D. Construction industry laborers E. Production jobs

C

Which of the following types of employees possess high commitment and high performance and are held up as role models for other employees? A. Dogs B. Apathetics C. Stars D. Lone wolves E. Citizens

C

_____ is the most common form of production deviance. A. Theft B. Incivility C. Wasting resources D. Sabotage E. Harassment

C

I will perceive negative inequity when: A. Another's total rewards are greater than rewards I receive B. Another's total input is less than my total input C. Another's ratio of outputs to inputs exceeds my ratio of my outputs to my inputs D. Another's ratio of outputs to inputs is less than my ratio of my outputs to my inputs E. Another's ratio of outputs to inputs is equal to my ratio of my outputs to my inputs

C. Another's ratio of outputs to inputs exceeds my ratio of my outputs to my inputs

The two general categories of motivation theories are: A. Extrinsic and intrinsic B. Reward and punishment C. Content and process D. Job satisfaction and job dissatisfaction E. Internal and external

C. Content and process

Professor Jones learns that faculty members in another college with the same degree, years of teaching experience, and publication record are making significantly more money than he is. He considers this unfair. Which aspect of justice is he reacting to? A. Institutional B. Organizational C. Distributive D. Procedural E. Interactional

C. Distributive

__________ holds that people are motivated to behave in ways that produce desired combinations of expected outcomes. A. Equity theory B. Expectation theory C. Expectancy theory D. Self-fulfilling prophecy theory E. Goal-setting theory

C. Expectancy theory

Expectancy theory contains three elements; they are: A. Expectancy, instrumentality, values B. Expectancy, institution, values C. Expectancy, instrumentality, valence D. Expectancy, institution, variance E. Expectancy, instrumentality, variance

C. Expectancy, instrumentality, valence

Which of the following statements about goals and goal setting is not true? A. Goals increase persistence B. Goals direct attention C. Goals should be set at a level just beyond reachable ("stretch" goals) D. Goal achievement leads to job satisfaction E. Specific goals lead to higher performance

C. Goals should be set at a level just beyond reachable ("stretch" goals)

Gerry, one of your subordinates, seems to care so much about being liked that he rarely states strong opinions in meetings of your department. Based on this, Gerry probably: A. Has a strong need for personal power B. Has a strong need for institutional power C. Has a strong need for affiliation D. Has a strong need for achievement E. Has a low need for achievement

C. Has a strong need for affiliation

How an individual perceives the movement from performance to outcome is called: A. An expectancy B. An expectation C. Instrumentality D. A valence E. A value

C. Instrumentality

_______ involves putting more variety into a worker's job by combining specialized tasks of comparable difficulty. A. Job rotation B. Job enrichment C. Job enlargement D. Scientific management E. Vertical loading

C. Job enlargement

The theory of motivation that states that motivation is a function of five basic needs that are met sequentially is: A. Extrinsic and intrinsic motivation B. Theory X and Theory Y C. Maslow's need hierarchy D. Herzberg's motivator-hygiene E. Acquired needs

C. Maslow's need hierarchy

Manuel wanted friendly and close interpersonal relationships with his colleagues. According to McClelland's need theory, this desire is known as ____. A. Need for power B. Need for achievement C. Need for affiliation D. Need for motivation E. Need for safety

C. Need for affiliation

Which of the following is not a motivating factor? A. Stimulating work B. Advancement C. Salary D. Recognition E. Responsibility

C. Salary

In Herzberg's motivator-hygiene theory, A. Hygiene factors come from the job itself. B. Motivators come from the work context. C. Satisfaction comes from motivating factors, and dissatisfaction comes from hygiene factors. D. Satisfaction comes from hygiene factors, and dissatisfaction comes from motivating factors. E. Job satisfaction and job dissatisfaction are opposites.

C. Satisfaction comes from motivating factors, and dissatisfaction comes from hygiene factors.

An expectancy of zero means that: A. The person does not value the outcomes B. The person does not trust the company C. The person does not feel confident in his/her ability to do the job D. The person is not motivated E. The person is highly motivated

C. The person does not feel confident in his/her ability to do the job

Brian has a Master's degree in electrical engineering and brings 10 years of experience to his current job. He is known for putting in long hours of hard work on his job. He receives a salary of $75,000, medical and dental coverage, and two weeks paid vacation per year. From Brian's perspective, which of the following is an output of the individual-organization exchange relationship? A. Long hours of work B. High levels of effort C. Two weeks paid vacation D. His Master's degree in electrical engineering E. Ten years of prior experience

C. Two weeks paid vacation

Which of the following types of employees possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly? A. Stars B. Citizens C. Lone wolves D. Apathetics E. Dogs

Citizens are likely to respond to negative events with loyalty because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization. You can spot citizens by looking for the people who do the little things showing around new employees, picking up birthday cakes, ordering new supplies when needed, and so forth.

Which of these given below asks applicants about their attitudes toward dishonesty; the desire to punish dishonesty, and confessions of past dishonesty? A. A clear purpose test B. Differential reactivity C. Positive affectivity D. A veiled purpose test E. A Big Five Inventory

Clear purpose tests ask applicants about their attitudes toward dishonesty, beliefs about the frequency of dishonesty, endorsements of common rationalizations for dishonesty, desire to punish dishonesty, and confessions of past dishonesty.

Abilities related to the acquisition and application of knowledge in problem-solving refers to _____ abilities. A. social B. motivational C. physical D. cognitive E. affective

Cognitive ability refers to capabilities related to the acquisition and application of knowledge in problem solving. Cognitive abilities are very relevant in jobs involving decision making and problem-solving.

"I'm feeling irritated" is an example of

moods

The _____ model of withdrawal argues that the various withdrawal behaviors negatively correlate with one another—that doing one means you're less likely to do another. The idea is that any form of withdrawal can compensate for, or neutralize, a sense of dissatisfaction, which makes the other forms unnecessary. A. independent forms B. compensatory forms C. progression D. normative E. nominal

Compensatory forms model of withdrawal argues that the various withdrawal behaviors negatively correlate with one another—that doing one means you're less likely to do another.

A strong desire to achieve task-related goals as a means of expressing personality is known as _____. A. status striving B. accomplishment striving C. value striving D. curiosity E. power striving

Conscientious employees prioritize accomplishment striving, which reflects a strong desire to accomplish task-related goals as a means of expressing personality.

Conscientious people prioritize: A. status striving. B. communion striving. C. accomplishment striving. D. curiosity. E. power striving.

Conscientious employees prioritize accomplishment striving, which reflects a strong desire to accomplish task-related goals as a means of expressing personality.

Melissa was reading her slam book from junior high, in which most of her friends described her as a dependable and reliable individual. In the context of the Big Five taxonomy, the personality dimension _____ best describes Melissa. A. conscientiousness B. openness to experience C. agreeableness D. introversion E. neuroticism

Conscientious people are dependable, organized, reliable, ambitious, hardworking, and persevering.

"_____ commitment" is defined as a desire to remain a member of an organization because of an awareness of the costs associated with leaving it. A. Continuance B. Affective C. Associative D. Normative E. Situational

Continuance commitment exists when there is a profit associated with staying and a cost associated with leaving an organization. Continuance commitment involves staying with an organization because you need to.

Which of the following is one of the three types of organizational commitments that focuses on personal and family issues more than the other two commitment types? A. Evaluative commitment B. Continuance commitment C. Associative commitment D. Affective commitment E. Normative commitment

Continuance commitment focuses on personal and family issues more than the other two commitment types.

Mauve has been working as the creative head at Juno Designs for the past 10 years. Her growth at Juno has made her one of the finest designers in the field. Of late Mauve has been receiving several offers and inquiries from head hunters from other companies. Mauve feels that she should stay with Juno Designs because her retirement benefit increases during her later years of service as opposed to her initial years of service. This is an example of _____ commitment. A. continuance B. affective C. ethical D. normative E. associative

Continuance commitment is defined as a desire to remain a member of an organization because of awareness of the costs associated with leaving it.

The idea behind the job characteristics model is that: A. Core job characteristics lead directly to job outcomes B. Critical psychological states are the result of job outcomes C. Everyone has high growth needs strength D. The context satisfaction an employee feels is irrelevant E. Core job characteristics lead to critical psychological states

E. Core job characteristics lead to critical psychological states

Frank says that it is not worthwhile for him to leave like Mary because he is so close to getting his big promotion. He has put in the time and hard work for this promotion if he left for another company, he will not likely get this opportunity again. Frank is exhibiting: A. continuance commitment. B. affective commitment. C. evaluative commitment. D. normative commitment. E. associative commitment.

Continuance commitment is defined as a desire to remain a member of an organization because of awareness of the costs associated with leaving it. Frank feels that if he walks away from CI, he will be walking away from his promotion which might turn out to be a loss for him in the future. Hence he is exhibiting continuance commitment.

Miranda works for the United Bank at Madison. She feels over-worked and dislikes her job profile. But Miranda cannot quit because she needs the job to re-pay her education loan. What type of commitment does Miranda have? A. Continuance commitment B. Normative commitment C. Affective commitment D. Cognitive commitment E. Intuitive commitment

Continuance commitment is defined as a desire to remain a member of an organization because of awareness of the costs associated with leaving it. In other words, you stay because you need to.

"Stars" is one of the four types of employees based on the degree of organizational commitment and task performance. "Stars" likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change. A. loyalty B. exit C. neglect D. voice E. ignorance

D

"_____" possess low levels of both organizational commitment and task performance. A. Stars B. Citizens C. Lone wolves D. Apathetics E. Dogs

D

"_____" refers to the verbal chatting about non-work topics that goes on in cubicles and offices or at the mailbox or vending machines. A. Satisficing B. Moonlighting C. Daydreaming D. Socializing E. Cyberloafing

D

A desire to remain a member of an organization due to a feeling of obligation is called _____ commitment. A. continuance B. affective C. associative D. normative E. evaluative

D

A passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement is referred to as _____. A. voice B. exit C. neglect D. loyalty E. ignorance

D

Adaptability involves all of the following EXCEPT: A. handling work stress. B. solving problems creatively. C. handling emergencies. D. performing daily routine work. E. responding to unpredictable demands.

D

As soon as Amanda heard about Sean joining the team, she turned in her resignation. Amanda's reaction can be described as _____. A. voice B. neglect C. loyalty D. exit E. ignorance

D

Charlet represents the organization in a positive way when out in public, away from the office, and away from work. What is she exhibiting? A. Voice B. Feminism C. Civic virtue D. Boosterism E. Political deviance

D

Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as: A. mistaken errors. B. omissions. C. erroneous identities. D. counterproductive behavior. E. counteractive mistakes.

D

Historically, research on OB has focused on the _____ aspects of job performance. A. educational B. knowledge C. learning D. physical E. theoretical

D

Interpersonal citizenship behaviors consist of all the following EXCEPT: A. helping. B. courtesy. C. sportsmanship. D. boosterism. E. respect for others.

D

Jess indicates that Mary had no bonds to CI. She was relatively new and had not invested any time at CI. For me, Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success. There is no way that I can desert them by leaving for another company." Jess is exhibiting: A. continuance commitment. B. intuitive commitment. C. evaluative commitment. D. normative commitment. E. affective commitment.

D

Nelson Roe works as an assistant coach for the Washington Wizards in the NBA. Recently he was offered the Head-coaching duties at the Portland Blazers. Though their terms and remuneration were very attractive and it would be a huge career move for Nelson, he declined the offer. He felt it was with Washington Wizards that he learned and developed as a coach, and that staying back at Washington Wizards is the right thing to do and is his obligation. This is an example of _____ commitment. A. continuance B. intuitive C. evaluative D. normative E. affective

D

Organizational commitment should increase the likelihood that an individual will respond to a negative work with _____ or _____. A. loyalty; neglect B. exit; loyalty C. voice; exit D. loyalty; voice E. neglect; exit

D

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____. A. job orientation B. citizenship behavior C. organizational commitment D. task performance E. counterproductive behavior

D

The factors that increase normative commitment include: A. salary and other monetary benefits. B. availability of employment opportunities. C. a sense that the organization has invested in the employee. D. links to the local community. E. organizational culture.

D

The most serious form of physical withdrawal is _____. A. absenteeism B. tardiness C. long breaks D. quitting E. missing meetings

D

The set of actions that employees perform to avoid the work situation that may eventually culminate in the employee quitting the organization are referred to as _____ behavior. A. productivity B. commitment C. performance D. withdrawal E. citizenship

D

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be "_____." A. citizens B. dogs. C. apathetic. D. lone wolves. E. stars.

D

The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment is known as _____. A. task identity B. task orientation C. job satisfaction D. job performance E. organizational commitment

D

Tim is a new hire at The Journal, a weekly publication. He does not like his job and is not committed to the organization. He hardly exerts any effort that is requires to keep his job. Tim is staying with The Journal because he does not want to be "unemployed." Tim is a(n) "______." A. star B. citizen C. lone wolf D. apathetic E. dog

D

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes? A. Handling work stress B. Solving problems creatively C. Dealing with uncertain and unpredictable work situations D. Learning work tasks, technologies, and work situations E. Demonstrating interpersonal adaptability

D

Which of the following is NOT an element of GE leadership according to Jack Welch's vitality curve? A. High energy levels B. The edge to make tough yes-and-no decisions. C. Ability to energize others D. Desire to emulate E. Ability to consistently execute and deliver on their promise

D

Which of the following is a serious organizational counterproductive behavior? A. Incivility B. Wasting resources C. Gossiping D. Sabotage E. Substance abuse

D

Which of the following is wrong about job analysis? A. The first step in job analysis is to generate a list of all job activities. B. A subject matter expert is consulted regarding the frequency and importance of all job activities. C. Each activity is rated by subject matter experts, according to things like importance and frequency of the activity. D. Activities with the lowest ratings are used to define job responsibilities. E. Job analysis is used by many organizations to identify task performance behaviors.

D

Which of the following occurs when an employee is assaulted or endangered such that physical and psychological injuries may occur? A. Boosterism B. Sabotage C. Incivility D. Abuse E. Gossiping

D

Which of the following statements about management by objectives (MBO) is false? A. It is a management philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals. B. Employee involvement is high in MBO. C. It is a set of mutually agreed-upon objectives that are measurable and specific. D. It is best suited for managing the performance of employees who work in contexts in which subjective measures of performance can be quantified. E. Employee performance can be gauged by referring to the degree to which the employee achieves results that are consistent with the objectives.

D

Which of the following terms refers to the desire on the part of an employee to remain a member of the organization? A. organizational efficacy B. organizational control C. organizational efficiency D. organizational commitment E. organizational effectiveness

D

Which of the following terms refers to the work and non-work forces that bind us to our current employer? A. Normative impact B. Affective influence C. Industry regulations D. Embeddedness E. Social influence

D

_____ involves well-known responses to normal job demands that occur in a predictable way. A. Job enhancement B. Adaptive task performance C. Counterproductive behavior D. Routine task performance E. Citizenship behavior

D

_____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place. A. Creative task performance. B. Adaptive task performance. C. Counterproductive behavior. D. Citizenship behavior. E. Routine task performance.

D

Which of the following is not a content theory of motivation? A. Acquired needs theory B. Maslow's needs hierarchy of needs theory C. Self-determination theory D. Expectancy theory E. Theory X and Theory Y

D. Expectancy theory

_____ reflects the tendency to arrive at work late, or leave work early. A. Daydreaming B. Tardiness C. Socializing D. Moonlighting E. Cyber loafing

Tardiness reflects the tendency to arrive at work late (or leave work early).

Carol is a recent high-school graduate with an excellent grade point average. After much thought, she has decided that she wants to pursue a graduate degree in physics after she finishes her undergraduate degree and eventually become a professor. To attain this goal, she realizes that she must first study hard and do well in her undergraduate classes, then take the graduate entrance exam and apply to the best graduate programs in her field. Along the way, she wants to obtain an internship, as this will help her get into a quality graduate program. Which motivational mechanism of the goal-setting process does this scenario demonstrate? A. Directing attention B. Regulating effort C. Increasing persistence D. Fostering strategies and action plans E. Receiving feedback

D. Fostering strategies and action plans

To enhance a worker's expectancy, a manager could: A. Get to know what rewards his/her employees value B. Set specific, measurable goals C. Link rewards to desired outcomes D. Give feedback and coach the employee E. Explain to the worker why he/she should trust the organization

D. Give feedback and coach the employee

Pam is attempting to reduce her inequity at work by attending night school for further job training. In other words, she is trying to ____. A. Find a new comparison other B. Decrease her inputs C. Increase her outcomes D. Increase her inputs E. Decrease her outcomes

D. Increase her inputs

______ refers to amount of effort that we invest in an activity. A. Persistence B. Direction C. Volume D. Intensity E. Integration

D. Intensity

As the mother of two small children, Jen struggles to make ends meet on her minimum-wage job. After paying rent and child care expenses, there is sometimes not enough money left at the end of the month to pay the heating bill. More than once the family has gone without warmth on cold nights, and she and kids have gone to bed hungry. Which of the five basic needs is Jen struggling to meet? A. Safety B. Esteem C. Love D. Physiological E. Self-actualization

D. Physiological

ABC Company recently held a company picnic. _________ theory would suggest that this kind of event is good because it increases employees' ________. A. Self-determination; competence B. Theory Y; performance C. Maslow's needs hierarchy; satisfaction of physiological needs D. Self-determination; relatedness E. Expectancy; valences

D. Self-determination; relatedness

Interactional justice is defined as the perceived fairness of: A. The process used to make allocation decisions B. How resources and rewards are allocated C. How punishment and discipline are determined D. The quality of interpersonal treatment received E. Procedures used by the organization

D. The quality of interpersonal treatment received

"_____" is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns. A. Moonlighting. B. Cyberloafing. C. Socializing. D. Satisficing. E. Daydreaming.

Daydreaming is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

Which ability refers to the use of general rules to solve problems? A. Probabilistic reasoning B. Deductive reasoning C. Spatial reasoning D. Quantitative reasoning E. Inductive reasoning

Deductive reasoning refers to the use of general rules to solve problems. It is important in any job in which people are presented with a set of facts that need to be applied to make effective decisions.

Judicial systems across the world are based on certain codes of legal provisions which are applied to individual cases. Thus, the job of a judge primarily involves making decisions by applying these rules of law to pass verdicts which is a function of his/her ability in the area of _____. A. deductive reasoning B. spatial reasoning C. verbal reasoning D. syllogistic reasoning E. inductive reasoning

Deductive reasoning refers to the use of general rules to solve problems. The job of a judge requires deductive reasoning because it centers on making decisions by applying the rules of law to make verdicts.

A job analysis revealed that the primary skill required in applicants for a particular job is the ability to make effective decisions based on a presented set of facts. Which of the following types of abilities is the job analysis describing here? A. Inductive reasoning B. Spatial reasoning C. Hypothetical reasoning D. Quantitative reasoning E. Deductive reasoning

Deductive reasoning, which involves the use of general rules to solve problems, is important in any job in which people are presented with a set of facts that need to be applied to make effective decisions.

The ability to identify and understand the words spoken by another person is called _____. A. hearing sensitivity B. written expression C. speech recognition D. auditory attention E. oral expression

Depth perception is the judgment of relative distances.

When a job requires repeated and quick bends, stretches, twists, or reaches, the type of flexibility involved is called _____ flexibility. A. sensory B. dynamic C. extent D. control E. circulatory

Dynamic flexibility is the speed of bending, stretching, and twisting of body, arms, and legs.

As soon as Amanda heard about Sean joining the team, she turned in her resignation. Amanda's reaction can be described as _____. A. voice B. neglect C. loyalty D. exit E. ignorance

Exit is defined as an active, destructive response by which an individual either ends or restricts organizational membership. As soon as Amanda hears about Sean joining the team, she turns in her resignation. Hence her response can be classified under the 'exit' category.

Which of the following types of strengths reflects the ability to exert force for a prolonged period of time without becoming overly fatigued? A. Static strength B. Dynamic strength C. Sensory strength D. Response strength E. Explosive strength

Dynamic strength refers to the ability to exert force for a prolonged period of time without becoming overly fatigued and giving out. Dynamic strength is involved in jobs in which the person has to climb ropes or ladders or pull him- or herself up onto platforms.

"_____" is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns. A. Moonlighting. B. Cyberloafing. C. Socializing. D. Satisficing. E. Daydreaming.

E

All of the following are forms of counterproductive behaviors EXCEPT: A. political deviance. B. personal aggression. C. property deviance. D. production deviance. E. aggressive training.

E

Apathetics tend to respond to negative events with _____, because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship. A. loyalty B. exit C. influence D. voice E. neglect

E

Behaviors that focus specifically on reducing the efficiency of work output are known as _____. A. political deviance B. property deviance C. personal aggression D. political aggression E. production deviance

E

Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as _____. A. property deviance B. organizational aggression C. wasting resources D. personal aggression E. political deviance

E

Citizenship behaviors can be divided into the two main categories of: A. intrapersonal and organizational. B. interpersonal and intrapersonal. C. organizational and political. D. interpersonal and political. E. interpersonal and organizational.

E

Dr. Doris contributes most directly to the business goals of the Family Dentistry through: A. creative task performance. B. routine task performance. C. interpersonal task performance. D. intrapersonal task performance. E. adaptive task performance.

E

For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____. A. citizenship behavior B. routine task performance C. job dissonance D. counterproductive behavior E. adaptive task performance

E

James is a junior level manager with the Palm Green Hotels. He is also a freelance journalist for a local travel magazine. James keeps himself updated with news about his company and always features the hotel in his weekly columns. He promotes his hotel to such an extent that the number of visitors to the hotel have considerably increased. Which of the following characteristics does James portray? A. Edginess B. Political deviance C. Sportsmanship D. Civic virtue E. Boosterism

E

Maria is rather quiet at her work place. Her only friend at work, Nancy, quit the company a month ago. The _____ model suggests that Maria will soon quit her job because Nancy is not working in the same organization anymore. A. social identity B. continuance C. progression D. embedded E. social influence

E

Property deviance includes _____. A. interpersonal and organizational behaviors B. sabotage and theft C. gossiping and incivility D. harassment and abuse E. wasting resources and substance abuse

E

Riya has become famous creating new styles in women's formal wear. Her assistants copy the patterns created by Riya, cut cloth pieces and sew them into garments that look like Riya's creations. The work done by Riya is a type of _____ whereas the work done by her assistants is a type of _____. A. routine task performance; creative task performance B. creative task performance; counterproductive behavior C. citizenship behaviors; counterproductive behavior D. counterproductive behavior; creative task performance E. creative task performance; routine task performance

E

The term "focus of commitment" refers to all of the following EXCEPT: A. supervisors. B. company's top management. C. salary. D. specific coworkers. E. industry regulations.

E

Which model of withdrawal has received the most scientific support? A. Individualistic forms model B. Compensatory forms model C. Independent forms model D. Autonomous forms model E. Progression forms model

E

Which of the following about the forced ranking method is false? A. It is based on Jack Welch's vitality curve. B. It compels managers to rank all of their people into one of three categories: the top 20 percent (A players), the vital middle 70 percent (B players), or the bottom 10 percent (C players). C. The B players are to be developed as better managers. D. Employees may become hypercompetitive with one another to avoid finding themselves in a lower category. E. The B players possess the four E's of GE Leadership.

E

Which of the following is a minor organizational counterproductive behavior? A. Sabotage B. Harassment C. Incivility D. Gossiping E. Wasting resources

E

Which of the following statements about knowledge work is false? A. By the early 1990s, the majority of new jobs required employees to apply analytical knowledge acquired through formal education and continuous learning. B. The tools used to do knowledge work change quickly. C. Statistics from the U.S. Department of Labor confirm the rise of knowledge work. D. Jobs involving cognitive activity are becoming more prevalent than jobs involving physical activity. E. Knowledge work tends to be less fluid and dynamic in nature than physical work.

E

Which of the following terms refers to a passive, destructive response in which interest and effort in the job declines? A. exit B. loyalty C. voice D. ignorance E. neglect

E

_____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. A. Stars B. Citizens C. Dogs D. Apathetics E. Lone wolves

E

_____ is a strong predictor of task performance. A. Emotional ability B. General cognitive ability C. Spatial ability D. Psychomotor ability E. Sensory ability

General cognitive ability has a strong positive effect on task performance. Refer To: Figure 10-4 on page 357

In applying Herzberg's theory to motivate employees, managers should first: A. Build motivators into subordinates' jobs B. Provide positive feedback C. Increase subordinates' autonomy D. Provide opportunities for self-actualization E. Eliminate sources of dissatisfaction There are practical reasons to eliminate dissatisfaction before trying to use motivators to increase motivation and performance

E. Eliminate sources of dissatisfaction There are practical reasons to eliminate dissatisfaction before trying to use motivators to increase motivation and performance

According to expectancy theory, a person's motivation will be highest when: A. Expectancy is high, but instrumentality is low B. Instrumentality is high, but valence is low C. Valence is high, but expectancy is low D. Expectancy, instrumentality, valence are all moderate E. Expectancy, instrumentality, valence are all high

E. Expectancy, instrumentality, valence are all high

Of the approaches to job design, the most recently evolved is: A. Job enlargement B. Job enrichment C. Job rotation D. Bottom-up E. I-deals

E. I-deals

In Maslow's needs hierarchy theory, _______ is the lowest level and __________ is the highest level. A. Safety; self-actualization B. Safety; esteem C. Love; esteem D. Physiological; esteem E. Physiological; self-actualization

E. Physiological; self-actualization

Which of the following is not an example of a hygiene factor? A. Supervision B. Company policies C. Salary D. Working conditions E. Recognition

E. Recognition

Perceptions of equity are based on comparing: A. My total input to another's total input B. My total output to another's total output C. My total input to another's total output D. My total output to another's total input E. The ratio of my output to my input, compared to another's total output to input

E. The ratio of my output to my input, compared to another's total output to input

In McClelland's acquired needs theory, A. There are five basic needs: power, affiliation, achievement, esteem, and self-actualization. B. The affiliation need may be either institutional or personal. C. We are born with our needs, and they merely become stronger over time. D. We have a need to be satisfied in our jobs. E. We learn needs as we live our lives.

E. We learn needs as we live our lives.

Being able to recover quickly from emotional experiences reflects one's _____. A. span of control B. locus of control C. emotion regulation D. other awareness E. self-awareness

Emotion regulation refers to being able to recover quickly from emotional experiences. This aspect of emotional intelligence also applies to positive emotions.

When Ben was driving to work, a car speeded past him and its passengers began throwing empty beer cans out of the car window. Though Ben was taken aback by this behavior, he was able to forget the incident and had soon regained his focus on his plan for the day. From the scenario, it can be concluded that Ben has a high degree of _____. A. other awareness B. originality C. personal distress D. emotional regulation E. emotional arousal

Emotion regulation refers to being able to recover quickly from emotional experiences. This aspect of emotional intelligence also applies to positive emotions.

The set of actions that employees perform to avoid the work situation that may eventually culminate in the employee quitting the organization are referred to as _____ behavior. A. productivity B. commitment C. performance D. withdrawal E. citizenship

Employees who are not committed to their organizations engage in withdrawal behavior, defined as a set of actions that employees perform to avoid the work situation—behaviors that may eventually culminate in quitting the organization.

Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism. A. normative B. evaluative C. affective D. proactive E. continuance

Employees who feel a sense of affective commitment identify with the organization, accept that organization's goals and values, and are more willing to exert extra effort on behalf of the organization.

Which of the following has the propensity to view one's own cultural values as "right" and those of other cultures as "wrong"? A. Ethnocentrism B. Neuroticism C. Extraversion D. Zero acquaintance E. Short-term orientation

Ethnocentrism has the propensity to view one's own cultural values as "right" and those of other cultures as "wrong."

Exaggerating your responses to a personality test in a socially desirable fashion is called _____. A. ethnocentrism B. faking C. neuroticism D. creativity E. negative affectivity

Exaggerating your responses to a personality test in a socially desirable fashion is called faking.

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as _____. A. voice B. exit C. loyalty D. neglect E. ignorance

Exit is defined as an active, destructive response by which an individual either ends or restricts organizational membership.

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _____ or _____. A. exit; neglect B. loyalty; neglect C. neglect; voice D. exit; voice E. exit; loyalty

Exit is defined as an active, destructive response by which an individual either ends or restricts organizational membership. Neglect is defined as a passive, destructive response in which interest and effort in the job declines. Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with exit or neglect.

Which of the following is difference between dynamic flexibility and extent flexibility? A. Dynamic flexibility is required over short periods of time, while extent flexibility is required in jobs spread over a longer period of time. B. Dynamic flexibility involves fine motor movements, while extent flexibility requires gross motor movements. C. Dynamic flexibility is a type of physical ability, while extent flexibility is a type of sensory ability. D. Dynamic flexibility is seen in jobs that require repeated and quick bends, while extent flexibility is seen when a job requires extreme ranges of motion. E. Dynamic flexibility is the quality of physical movement, while extent flexibility refers to the recognition of different sensory modalities.

Extent flexibility is the degree of bending, stretching, and twisting of body, arms, and legs. Dynamic flexibility is the speed of bending, stretching, and twisting of body, arms, and legs.

Which of the following is not a Hofstede's dimension of cultural values? A. Power distance B. Masculinity-femininity C. Individualism-collectivism D. Uncertainty avoidance E. Extraversion-introversion

Extraversion-introversion is a dimension of the Myers-Briggs Type Indicator.

A dispositional tendency to experience pleasant, engaging moods such as enthusiasm, excitement, and elations refers to _____. A. neuroticism B. agreeableness C. positive affectivity D. conflict avoidance E. status striving

Extraverted employees tend to be high in what's called positive affectivity —a dispositional tendency to experience pleasant, engaging moods such as enthusiasm, excitement, and elation.

Extraverted people tend to be high in: A. neuroticism. B. agreeableness. C. status striving. D. conflict avoidance. E. positive affectivity.

Extraverted employees tend to be high in what's called positive affectivity —a dispositional tendency to experience pleasant, engaging moods such as enthusiasm, excitement, and elation.

Extraverted people prioritize _____. A. status striving B. communion striving C. accomplishment striving D. value striving E. attainment striving

Extraverted people prioritize status striving, which reflects a strong desire to obtain power and influence within a social structure as a means of expressing personality.

Rita can be described as a hard working and ambitious individual. She joined Atlas Corporation as a junior recruiter and wants to climb the corporate ladder to become a team leader in the future. Having that goal in mind Rita works for long hours and takes up more than one project at a time. In the context of the Big Five taxonomy, the personality dimension _____ best describes Rita. A. neuroticism B. agreeableness C. extraversion D. callousness E. conflict-orientation

Extraverted people prioritize status striving, which reflects a strong desire to obtain power and influence within a social structure as a means of expressing personality.

_____ reflects a strong desire to obtain power and influence within a social structure as a means of expressing personality. A. Accomplishment striving B. Status striving C. Fellowship striving D. Attainment striving E. Communion striving

Extraverted people prioritize status striving, which reflects a strong desire to obtain power and influence within a social structure as a means of expressing personality.

Unicoi Inc., a Brazilian sports manufacturer, is known as a company that focuses on improving its customers' quality of life. In the context of the Hofstede's dimensions, the cultural dimension _____ best describes Unicoi Inc. A. individualism B. uncertainty avoidance C. femininity D. high power distance E. short-term orientation

Femininity values stereotypical female traits such as caring for others and caring about quality of life.

Mark is one of the most skilled employees at Hourly Watch which is a wristwatch manufacturing company that believes in preserving the traditional art of making watches by hand. Being an expert, he can often be seen handling screwdrivers and tweezers making intricate designs and fitting in parts. This reflects Mark's ability in the area of _____. A. gross body coordination B. fine manipulative movements C. spatial orientation D. perceptual speed E. depth perception

Fine manipulative abilities refer to keeping the hand and arm steady while grasping, manipulating, and assembling small objects. Refer Table 10-2 on page 354 in the text. Refer To: Table 10-2

Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization? A. focus of influence B. focus of commitment C. focus of attention D. focus of performance E. focus of dominance

Focus of commitment is referred to various people, places, and things that can inspire a desire to remain a member of an organization.

In the context of cognitive abilities, which of the following is true regarding the relative influence of genes and the environment? A. Genes play a greater role than the environment B. Genes and environment play roughly equal roles C. Environment plays a role only when it is deficient D. Environment plays a greater role than genes E. Genes play a marginal role but environment plays no role

For cognitive abilities, it appears that genes and the environment play roughly equal roles. However, differences in cognitive abilities due to the environment become less apparent as people get older, which may be especially true for the effect of the family environment.

The effects of general cognitive ability on job performance are most pronounced in the area of _____. A. administrative skills B. managerial capabilities C. task performance D. interpersonal functioning E. affective commitment

General cognitive ability is a strong predictor of job performance—in particular, the task performance aspect. General cognitive ability has no effect on affective commitment. Refer To: 10-4

The ability to synchronize the movements of the body, arms, and legs to do something while the whole body is in motion is defined as _____. A. perceptual speed B. gross body coordination C. sensory abilities D. control movement abilities E. fine manipulative abilities

Gross body coordination involves coordinating movement of body, arms, and legs in activities that involve all three together.

Athletes who walk on balance beams or ropes must display a high degree of _____. A. gross body equilibrium B. visualization C. perceptual speed D. visual color discrimination E. homeostasis

Gross body equilibrium involves the ability to maintain the balance of the body in unstable contexts or when the person has to change directions.

The ability to maintain the balance of the body in unstable contexts or while changing directions refers to _____. A. homeostasis B. gross body equilibrium C. extent flexibility D. gross body coordination E. dynamic flexibility

Gross body equilibrium involves the ability to maintain the balance of the body in unstable contexts or when the person has to change directions. Gross body equilibrium is important when the work environment is artificially elevated and inherently unstable.

The ability to hear and discriminate sounds that vary in terms of loudness and pitch is called _____. A. auditory attention B. hearing sensitivity C. speech recognition D. verbal comprehension E. oral expression

Hearing sensitivity refers to hearing differences in sounds that vary in terms of pitch and loudness.

chart scenario cont.... Carla has been receiving great feedback on the part she worked on. She is feeling elated. Her mood will fall into category labeled as

I

chart scenario cont.... Susan has been quiet ever since the project started. Her mood can be categorized under

IV

Which of the following represents the strongest determinants of one's abilities? A. Genes and the environment B. Training and skills C. Values and attitudes D. Knowledge and beliefs E. Experience and attitude

In contrast to skills, which can be improved over time with training and experience, ability is relatively stable. Although abilities can change slowly over time with instruction, repeated practice, and repetition, the level of a given ability generally limits how much a person can improve, even with the best training in the world. This given level of abilities is a function of both genes and the environment, and the amount attributable to each source depends somewhat on the nature of the ability.

Which of the following statements is true regarding emotional intelligence? A. Emotional intelligence and cognitive intelligence are measures of the identical ability. B. Emotional intelligence is a determinant of successful social functioning only. C. Emotional intelligence is vital as it is always aligned to the organization's values. D. Emotional intelligence can sometimes compensate for a deficit in cognitive intelligence. E. Emotional intelligence focuses exclusively on understanding the emotions of others.

In many circumstances, high emotional intelligence can compensate somewhat for low cognitive intelligence. In other words, exceptional "people smarts" can, to some extent, make up for deficiencies in "book smarts."

Sam and Matilda are successful stock brokers working with Invest Right Broking. Before striking a deal with a company, Sam reviews the company's reports and past data. Matilda on the other hand buys stock based on speculation. According to the Myers-Briggs Type Indicator, the _____ type best describes Sam and the _____ type best describes Matilda. A. sensing; intuition B. perceiving; judging C. short-term; long-term D. feeling; thinking E. extraversion; introversion

In the Myers-Briggs Type Indicator, sensing prefers clear and concrete facts and data and intuition prefers hunches and speculations based on theory and imagination.

In the context of Hofstede's dimensions, the cultural dimension _____ stresses on values such as respect for tradition and fulfilling obligations. A. individualism B. high power distance C. masculinity D. low uncertainty avoidance E. short-term orientation

In the context of Hofstede's dimensions, short-term orientation stresses on values such as respect for tradition and fulfilling obligations.

In the context of Hofstede's dimensions, the culture high on _____ accepts the fact that authority is usually distributed unequally within organizations. A. collectivism B. uncertainty avoidance C. masculinity D. power distance E. short-term orientation

In the context of Hofstede's dimensions, the culture high on power distance accepts the fact that authority is usually distributed unequally within organizations.

In the context of Hofstede's dimensions, the culture low on _____ tolerates ambiguous situations and values unusual ideas and behaviors. A. collectivism B. power distance C. masculinity D. uncertainty avoidance E. short-term orientation

In the context of Hofstede's dimensions, the culture low on uncertainty avoidance tolerates ambiguous situations and values unusual ideas and behaviors.

The scenario below is a review that some of the employees at The Pulse, an HR company, received after a 360 degree feedback. Jack, who was being considered for a promotion, was described as someone who is eager to learn and innovate. Alex was appreciated for his meticulous and organized work and was the one the team could depend on during crunch time. Isabelle's ability to be cooperative, accommodating, and sociable to customers who had grievances, was well acknowledged in the feedback. In the context of the Big Five taxonomy, the personality dimension _____ best describes Alex. A. conscientiousness B. extraversion C. agreeableness D. introversion E. neuroticism

In the context of the Big Five taxonomy, people who fall under the personality dimension conscientiousness are dependable, organized, reliable, ambitious, hardworking, and persevering.

The scenario below is a review that some of the employees at The Pulse, an HR company, received after a 360 degree feedback. Jack, who was being considered for a promotion, was described as someone who is eager to learn and innovate. Alex was appreciated for his meticulous and organized work and was the one the team could depend on during crunch time. Isabelle's ability to be cooperative, accommodating, and sociable to customers who had grievances, was well acknowledged in the feedback. In the context of the Big Five taxonomy, the personality dimension _____ best describes Isabelle. A. conscientiousness B. extraversion C. agreeableness D. openness to experience E. neuroticism

In the context of the Big Five taxonomy, people who fall under the personality dimension extraversion are talkative, sociable, passionate, assertive, bold, and dominant.

The scenario below is a review that some of the employees at The Pulse, an HR company, received after a 360 degree feedback. Jack, who was being considered for a promotion, was described as someone who is eager to learn and innovate. Alex was appreciated for his meticulous and organized work and was the one the team could depend on during crunch time. Isabelle's ability to be cooperative, accommodating, and sociable to customers who had grievances, was well acknowledged in the feedback. In the context of the Big Five taxonomy, the personality dimension _____ best describes Jack. A. conscientiousness B. extraversion C. agreeableness D. openness to experience E. neuroticism

In the context of the Big Five taxonomy, people who fall under the personality dimension openness to experience are curious, imaginative, creative, complex, refined, and sophisticated.

In the context of the Big Five taxonomy, the personality dimension _____ is more likely to be valuable in jobs that require high levels of creativity. A. neuroticism B. extraversion C. agreeableness D. conscientiousness E. openness to experience

In the context of the Big Five taxonomy, the personality dimension openness to experience is more likely to be valuable in jobs that require high levels of creativity. Open people are curious, imaginative, creative, complex, refined, and sophisticated.

"Citizens" is one of the four types of employees based on the degree of organizational commitment and task performance. "Citizens" are likely to respond to negative events with _____ because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization. A. loyalty B. exit C. neglect D. voice E. ignorance

Loyalty is defined as a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement.

A group of friends decided to start their own venture capital firm with the resources and abilities they have. Jessie is really good at applying formulas to solve complex problems that involve numbers. She claims that she has a photographic memory of her test book. Teddy has good analytical skills which is the ability to consider several specific pieces of information and then reach a more general conclusion regarding their relativity. Ralf tends to be good at studying the past stock market data and predicting how the market fluctuations will affect the industry. These employees believe that they can build a great future and they are working hard toward their goals. From the information given, it can be concluded that Teddy has a high ability in the area of _____. A. mathematical reasoning B. spatial reasoning C. perceptual speed D. verbal comprehension E. inductive reasoning

Inductive reasoning involves combining specific information to form general conclusions. Teddy has the ability to consider several specific pieces of information and then reach a more general conclusion regarding how those pieces are related reflecting his high degree of inductive reasoning ability.

Alice was recently hired by a detective agency at Ohio after rounds of pre-employment testing and interviews. The pre-employment testing showed that she had a high ability to gather information regarding crimes, filter the unwanted information, and finally draw the right conclusions to strengthen her case. From the scenario, we can say that the pre-employment tests have revealed that Alice is good at _____. A. verbal comprehension B. spatial reasoning C. visualization D. quantitative reasoning E. inductive reasoning

Inductive reasoning refers to the ability to consider several specific pieces of information and then reach a more general conclusion regarding how those pieces are related. Inductive reasoning is required of police detectives and crime scene investigators who must considering things like the tire tracks, blood splatter patterns, fibers, and fingerprints to reach conclusions about perpetrators of crimes and causes of death.

_____ are expressions of personality that influence behavior through preferences for certain environments and activities. A. Values B. Beliefs C. Tests D. Interests E. Ethics

Interests are expressions of personality that influence behavior through preferences for certain environments and activities. They reflect stable and enduring likes and dislikes that can explain why people are drawn toward some careers and away from others.

According to the RIASEC model, a(n) _____ person enjoys abstract, analytical, and theory-oriented tasks. A. enterprising B. realistic C. artistic D. conventional E. investigative

Investigative people enjoy abstract, analytical, theory-oriented tasks. They tend to be analytical, intellectual, reserved, and scholarly.

A passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement is referred to as _____. A. voice B. exit C. neglect D. loyalty E. ignorance

Loyalty is defined as a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement.

The day before Jackson takes up an important quiz test in school, he shows a tendency to get annoyed easily. In the context of the Big Five taxonomy, the personality dimension _____ best describes Jackson. A. conscientiousness B. extraversion C. agreeableness D. openness to experience E. neuroticism

Neurotic people are nervous, moody, emotional, insecure, and jealous.

The JDI includes a companion survey, the _____ scale that assesses overall job satisfaction.

JIG

66. (p. 72) Sean was recently added to the marketing team at Axon International. He will be starting at the company in two weeks. Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience, however, he also has the reputation of not getting along with anyone. He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. Sean can be described as a(n) _____. A. star B. lone wolf C. citizen D. apathetic E. dog

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audiences, however, he also has the reputation of not getting along with anyone. He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. Hence can be classified under the 'lone wolf' category.

"Lone wolves" is one of the four types of employees based on the degree of organizational commitment and task performance. "Lone wolves" are likely to respond to negative events with _____. A. loyalty B. exit C. neglect D. voice E. ignorance

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. They are likely to respond to negative events with exit.

_____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. A. Stars B. Citizens C. Dogs D. Apathetics E. Lone wolves

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. They are likely to respond to negative events with exit.

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be "_____." A. citizens B. dogs. C. apathetic. D. lone wolves. E. stars.

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. To spot lone wolves, look for the talented employees who never seem to want to get involved in important decisions about the future of the company.

Which of the following is a "neglect" withdrawal behavior? A. Tardiness B. Missing meetings C. Long breaks D. moonlighting E. Absenteeism

Looking busy indicates an intentional desire on the part of the employee to look like he or she is working, even when not performing work tasks. It is a type of psychological (or neglect) withdrawal behavior.

"_____" indicates an intentional desire on the part of the employee to look likes he/she is working, even when not performing work tasks. A. Looking busy B. Moonlighting C. Daydreaming D. Socializing E. Cyberloafing

Looking busy indicates an intentional desire on the part of the employee to look like he or she is working, even when not performing work tasks. Sometimes employees decide to reorganize their desks or go for a stroll around the building.

A(n) _____ situation is an situation in which two people have only just met. A. differential exposure B. zero acquaintance C. locus of control D. ethnocentric E. uncertainty avoidance

Of the Big Five, extraversion is the easiest to judge in zero acquaintance situations—situations in which two people have only just met.

Organizational commitment should increase the likelihood that an individual will respond to a negative work with _____ or _____. A. loyalty; neglect B. exit; loyalty C. voice; exit D. loyalty; voice E. neglect; exit

Loyalty is defined as a passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement. Voice is defined as an active, constructive response in which individuals attempt to improve the situation. Organizational commitment should increase the likelihood that a negative work event will prompt voice or loyalty.

Which of the following is true regarding individuals with high cognitive ability? A. Individuals with high cognitive ability are not significantly better than others at task performance. B. Individuals with high cognitive ability also have significantly higher levels of organizational commitment than other employees. C. Testing to select employees with high cognitive abilities is widely discouraged and avoided as it discriminates between people. D. The relationship between high cognitive ability and task performance is observed in the academic context involving students as well. E. High cognitive ability tends to be equally correlated with the variables of task performance, citizenship behavior, and counterproductive behavior.

Many organizations assess cognitive ability in efforts to select the best candidates available for specific jobs. The use of cognitive ability tests for this purpose appears to be quite reasonable, given that scores on such tests have a strong positive correlation with measures of performance across different types of jobs. In fact, this relationship holds even for performance in academic contexts.

Dallas, a project manager at Stars Inc., was the man behind the company's shift to a new culture that focused on being assertive with their clients. In the context of the Hofstede's dimensions, the cultural dimension _____ best describes Stars Inc. A. collectivism B. uncertainty avoidance C. masculinity D. low power distance E. short-term orientation

Masculinity values stereotypical male traits such as assertiveness and the acquisition of money and things.

A group of friends decided to start their own venture capital firm with the resources and abilities they have. Jessie is really good at applying formulas to solve complex problems that involve numbers. She claims that she has a photographic memory of her test book. Teddy has good analytical skills which is the ability to consider several specific pieces of information and then reach a more general conclusion regarding their relativity. Ralf tends to be good at studying the past stock market data and predicting how the market fluctuations will affect the industry. These employees believe that they can build a great future and they are working hard toward their goals. From the information given, it can be concluded that Jessie has a high ability in the area of _____. A. response orientation B. mathematical reasoning C. problem sensitivity D. inductive reasoning E. number facility

Mathematical reasoning is the ability to select the right method or formula to solve a problem.

The bankers at Wall Street primarily have to choose and apply formulas to solve problems related to the economy and the stock market. Which of the following abilities is being reflected here? A. Inductive reasoning B. Emotional ability C. Dynamic strength D. Mathematical reasoning E. Perceptual speed

Mathematical reasoning refers to the ability to choose and apply formulas to solve problems that involve numbers.

Sensory Abilities

Near and Far vision Night vision Color discrimination and depth perception Hearing sensitivity Auditory attention Speech recognition

Which of the following terms refers to a passive, destructive response in which interest and effort in the job declines? A. exit B. loyalty C. voice D. ignorance E. neglect

Neglect is defined as a passive, destructive response in which interest and effort in the job declines.

Neurotic people tend to: A. strive for status. B. be communion strivers. C. hold an external locus of control. D. exhibit enthusiastic and upbeat mood patterns. E. be extroverts.

Neurotic people tend to hold an external locus of control, meaning that they often believe that the events that occur around them are driven by luck, chance, or fate. Less neurotic people tend to hold an internal locus of control, meaning that they believe that their own behavior dictates events. In the context of the Big Five taxonomy, the personality dimension _____ is also called "inquisitiveness" or "intellectualness." A. conscientiousness B. extraversion C. agreeableness D. openness to experience E. neuroticism ` In the context of the Big Five taxonomy, the personality dimension openness to experience is also called "inquisitiveness" or "intellectualness." Open people are curious, imaginative, creative, complex, refined, and sophisticated.

_____ reflects whether people attribute the causes of events to themselves or to the external environment. A. Differential exposure B. Zero acquaintance C. Ethnocentrism D. Locus of control E. Differential reactivity

Neuroticism is strongly related to locus of control, which reflects whether people attribute the causes of events to themselves or to the external environment. Neurotic people tend to hold an external locus of control, meaning that they often believe that the events that occur around them are driven by luck, chance, or fate.

Which of the following is a psychomotor ability? A. Night vision B. Auditory attention C. Response orientation D. Speech recognition E. Depth perception

Night vision, auditory attention, speech recognition, and depth perception are types of sensory abilities. Response orientation is a type of psychomotor ability.

A desire to remain a member of an organization due to a feeling of obligation is called _____ commitment. A. continuance B. affective C. associative D. normative E. evaluative

Normative commitment exists when there is a sense that staying is the "right" or "moral" thing to do.

Nelson Roe works as an assistant coach for the Washington Wizards in the NBA. Recently he was offered the Head-coaching duties at the Portland Blazers. Though their terms and remuneration were very attractive and it would be a huge career move for Nelson, he declined the offer. He felt it was with Washington Wizards that he learned and developed as a coach, and that staying back at Washington Wizards is the right thing to do and is his obligation. This is an example of _____ commitment. A. continuance B. intuitive C. evaluative D. normative E. affective

Normative commitment exists when there is a sense that staying is the "right" or "moral" thing to do.

_____ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do. A. Normative B. Evaluative C. Social D. Continuance E. Affective

Normative commitment exists when there is a sense that staying is the "right" or "moral" thing to do.

Normative commitment from employees can result from all of these EXCEPT: A. personal work principles of employees'. B. organizational socialization. C. creating a feeling that the employee is in the organization's debt. D. increasing the organization's charitable activities. E. implementing a matrix structure in the organization.

Normative commitment exists when there is a sense that staying is the "right" or "moral" thing to do. Normative commitment from employees can result from personal work philosophies of employees' and organizational socialization.

Jess indicates that Mary had no bonds to CI. She was relatively new and had not invested any time at CI. For me, Jess says, "CI gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes to success. There is no way that I can desert them by leaving for another company." Jess is exhibiting: A. continuance commitment. B. intuitive commitment. C. evaluative commitment. D. normative commitment. E. affective commitment.

Normative commitment is defined as a desire to remain a member of an organization due to a feeling of obligation. Jess feels that staying back in CI is the right or the moral thing to do. Hence he is exhibiting normative commitment.

Which of these refers to the capability to do simple math operations? A. Response orientation B. Number facility C. Problem sensitivity D. Originality E. Perceptual speed

Number facility is the capability to do simple math operations (adding, subtracting, multiplying, and dividing).

Of the Big Five, _____ is the easiest to judge in zero acquaintance situations. A. openness to experience B. conscientiousness C. agreeableness D. neuroticism E. extraversion

Of the Big Five, extraversion is the easiest to judge in zero acquaintance situations—situations in which two people have only just met. Extraverted people are talkative, sociable, passionate, assertive, bold, and dominant.

The students of Holly Oak Academy always got low grades in mathematics. The management looked into the matter and found out that though the handouts given by the professor were extremely good, the professor was unable to convey the steps and procedures involved. This is because the professor had _____. A. low ability of written comprehension and high ability of oral comprehension B. low ability of written expression and high ability of oral expression C. high ability of written expression and low ability of oral expression D. high ability of written comprehension and low ability of oral comprehension E. low ability of written comprehension and high of oral comprehension

Oral expression refers to the ability to communicate ideas by speaking and written expression refers to the ability to communicate ideas in writing. Though it might seem that these abilities should be highly related, this is not necessarily so. In the scenario presented, the poor performance of the students can be attributed to the fact that the professor had high ability in terms of written expression but low ability in terms of oral expression.

Oral and written expressions are associated with _____ ability. A. quantitative B. sensory C. verbal D. spatial E. perceptual

Oral expression refers to the ability to communicate ideas by speaking and written expression refers to the ability to communicate ideas in writing; they represent verbal abilities.

Which of the following terms refers to the desire on the part of an employee to remain a member of the organization? A. organizational efficacy B. organizational control C. organizational efficiency D. organizational commitment E. organizational effectiveness

Organizational commitment is defined as the desire on the part of an employee to remain a member of the organization. Organizational commitment influences whether an employee stays a member of the organization (is retained) or leaves to pursue another job (turns over).

Which of these refers to the ability to develop clever and novel ways to solve problems? A. Coordination B. Flexibility C. Originality D. Number facility E. Problem sensitivity

Originality refers to the ability to develop clever and novel ways to solve problems and is important in a wide variety of occupations.

Clair, the manager at Connect is a favorite among her employees because she has the ability to recognize and understand the emotions of her peers and subordinates. She interacts with all employees in a warm manner and is very approachable when her employees are encountering any problems. Which of the following characteristics does Clair possess? A. Need for power B. Other awareness C. Emotion regulation D. Emotional resilience E. Need for achievement

Other awareness is the appraisal and recognition of emotion in others. People who are high in this aspect of emotional intelligence are not only sensitive to the feelings of others but also can anticipate the emotions that people will experience in different situations.

_____, who are more energetic and outgoing, are perceived to be more "leader like." A. Neurotics B. Hysteric individuals C. Extraverts D. Callous people E. Agreeable people

People tend to view extraverts, who are more energetic and outgoing, as more "leaderlike" than introverts.

People who are _____ have a built-in desire to finish work tasks, channel a high proportion of their efforts toward those tasks, and work harder and longer on task assignments. A. accomplishment strivers B. communion strivers C. status strivers D. value strivers E. power strivers

People who are accomplishment strivers have a built-in desire to finish work tasks, channel a high proportion of their efforts toward those tasks, and work harder and longer on task assignments.

People who have _____ ability tend to be better at learning and decision making. A. higher general cognitive B. higher emotional C. higher interpersonal D. higher physical E. higher motivational

People who have higher general cognitive ability tend to be better at learning and decision making as they are able to gain more knowledge from their experiences at a faster rate, and as a result, they develop a bigger pool of knowledge regarding how to do their jobs effectively.

_____ refers to being able to perceive, understand, and recall patterns of information. A. Spatial ability B. Perceptual ability C. Reasoning ability D. Affective ability E. Physical ability

Perceptual ability refers to being able to perceive, understand, and recall patterns of information. More specifically, speed and flexibility of closure refers to being able to pick out a pattern of information quickly in the presence of distracting information, even without all the information present.

Effectiveness in jobs in which people need to proofread documents, sort things, or categorize objects depends a lot on _____. A. problem sensitivity B. perceptual speed C. spatial orientation D. visualization E. originality

Perceptual speed refers to being able to examine and compare numbers, letters, and objects quickly.

Perhaps the most widespread form of psychological withdrawal among white-collar employees is _____ using Internet, e-mail, and instant messaging access for their personal enjoyment rather than work duties. A. moonlighting B. cyberloafing C. satisficing D. socializing E. daydreaming

Perhaps the most widespread form of psychological withdrawal among white-collar employees is cyberloafing —using Internet, e-mail, and instant messaging access for their personal enjoyment rather than work duties.

Personality is a collection of multiple _____. A. abilities B. traits C. aptitudes D. emotions E. capacities

Personality is a collection of multiple traits. Traits are defined as recurring regularities or trends in people's responses to their environment.

_____ refers to the structures and propensities inside a person that explain his or her characteristic patterns of thought, emotion, and behavior. A. Personality B. Apophenia C. Ethnoburb D. Ethnocentrism E. Perception

Personality refers to the structures and propensities inside people that explain their characteristic patterns of thought, emotion, and behavior. It creates a person's social reputation—the way they are perceived by friends, family, coworkers, and supervisors.

Personality traits are a function of both your: A. values and beliefs. B. beliefs and environment. C. environment and genes. D. genes and perceptions. E. culture and beliefs.

Personality traits are a function of both your genes and your environment. Traits are defined as recurring regularities or trends in people's responses to their environment.

Missing meetings is a form of _____ withdrawal. A. psychological B. physical C. cultural D. community E. social

Physical withdrawal consists of actions that provide a physical escape, whether short term or long term, from the work environment. Missing meeting is when employees neglect important work functions while away from the office.

An individual who has the ability to foresee an obstacle in the course of events has a high ability in the area of _____. A. visualization B. problem sensitivity C. perceptual speed D. originality E. mathematical reasoning

Problem sensitivity is the ability to sense that there is a problem right now or likely to be one in the near future.

"_____" contracts reflect employees' beliefs about what they owe the organization and what the organization owes them. A. Cultural B. Transactional C. Psychological D. Normative E. Relational

Psychological contracts reflect employees' beliefs about what they owe the organization and what the organization owes them. These contracts are shaped by the recruitment and socialization activities that employees experience, which often convey promises and expectations that shape beliefs about reciprocal obligations.

Which of the following represent the components of quantitative ability? A. Response orientation and perceptual speed B. Spatial orientation and visualization C. Number facility and mathematical reasoning D. Problem sensitivity and originality E. Deductive reasoning and inductive reasoning

Quantitative ability comprises of number facility and mathematical reasoning. Number facility refers to the ability required in performing basic math operations quickly and correctly. Mathematical reasoning refers to selecting the right method or formula to solve a problem.

Dawson is a famous carpenter in Oregon. Though rugged, Dawson is good at carpentry and electrical work. According to the RIASEC model, the _____ type of personality dimension best describes Dawson. A. enterprising B. realistic C. artistic D. conventional E. investigative

Realistic people enjoy practical, hands-on, real-world tasks. They tend to be frank, practical, determined, and rugged.

_____ ability is a diverse set of abilities associated with sensing and solving problems using insight, rules, and logic. A. Verbal B. Quantitative C. Perceptual D. Spatial E. Reasoning

Reasoning ability is a diverse set of abilities associated with sensing and solving problems using insight, rules, and logic. There are four types of reasoning ability—problem sensitivity, deductive reasoning, inductive reasoning, and originality.

"_____ contracts" are based on a broader set of open-ended and subjective obligations. A. Transactional B. Relational C. Normative D. Progression E. Psychological

Relational contracts are based on a broader set of open-ended and subjective obligations (for example, the employee owes loyalty and the willingness to go above and beyond; the organization owes job security, development, and support).

Which of the following is a sensory ability? A. Response time B. Fine manipulative abilities C. Response orientation D. Control movement abilities E. Depth perception

Response time, fine manipulative abilities, response orientation, and control movement are types of psychomotor abilities. Depth perception is a type of sensory ability.

_____ refers to the ability of an individual to understand the types of emotions he or she is experiencing, the willingness to acknowledge them, and the capability to express them naturally. A. Self-awareness B. Other awareness C. Emotion regulation D. Use of emotion E. Self-actualization

Self-awareness is the appraisal and expression of emotions in oneself.

Self-awareness is a(n) _____ ability. A. cognitive B. emotional C. physical D. sensory E. intuitive

Self-awareness, which is the first type of emotional intelligence, is the appraisal and expression of emotions in oneself.

Sensory ability refers to: A. the ability to quickly respond to signaling information after it occurs. B. the capabilities associated with vision and hearing. C. the ability to synchronize the movements of the body, arms, and legs to do something while the whole body is in motion. D. the ability of the body to bend, stretch, twist, and reach. E. the ability choose the right action quickly in response to several different signals.

Sensory ability refers to capabilities associated with vision and hearing.

Which of these is a type of cognitive ability? A. Sensory abilities B. Psychomotor abilities C. Spatial abilities D. Response orientation E. Coordination

Sensory and psychomotor skills along with response orientation and coordination com under the general category of physical abilities. Spatial ability is a type of cognitive ability.

Myers-Briggs Type Indicator evaluates individuals on the basis of all of these types of preferences except: A. judging versus perceiving. B. sensing versus intuition. C. extraversion versus introversion. D. thinking versus feeling. E. short-term versus long-term orientation.

Short-term versus long-term is a dimension related to Hofstede's dimensions.

"_____" refers to the verbal chatting about non-work topics that goes on in cubicles and offices or at the mailbox or vending machines. A. Satisficing B. Moonlighting C. Daydreaming D. Socializing E. Cyberloafing

Socializing refers to the verbal chatting about non work topics that goes on in cubicles and offices or at the mailbox or vending machines.

Which of the following cognitive abilities is especially important for a range of professional like pilots, drivers, boat captains, and photographers? A. Reasoning ability B. Quantitative ability C. Spatial ability D. Verbal ability E. Affective ability

Spatial ability or capabilities associated with visual and mental representation and manipulation of objects in space is important for professional like pilots, drivers, boat captains, and photographers.

_____ means having a good understanding of where one is relative to other things in the environment. A. Spatial orientation B. Visualization C. Problem sensitivity D. Flexibility E. Perceptual speed

Spatial orientation refers to a good understanding of where one is relative to other things in the environment.

Which of the following is a form of physical withdrawal? A. Daydreaming B. Moonlighting C. Tardiness D. Socializing E. Cyberloafing

Tardiness reflects the tendency to arrive at work late (or leave work early).

Neuroticism is associated with a(n) _____ to stressors, meaning that neurotic people are more likely to appraise day-to-day situations as stressful. A. communion striving factor B. accomplishment striving factor C. differential exposure D. openness to experience E. locus of control

Specifically, neuroticism is associated with a differential exposure to stressors, meaning that neurotic people are more likely to appraise day-to-day situations as stressful. Neuroticism also influences the way that people deal with stressful situations. Neuroticism is associated with a(n) _____ to stressors, meaning that neurotic people are less likely to believe they can cope with the stressors that they experience. A. status striving factor B. locus of control C. positive affectivity D. differential reactivity E. accomplishment striving factor ` Neuroticism is associated with a differential reactivity to stressors, meaning that neurotic people are less likely to believe they can cope with the stressors that they experience.

A group of friends decided to start their own venture capital firm with the resources and abilities they have. Jessie is really good at applying formulas to solve complex problems that involve numbers. She claims that she has a photographic memory of her test book. Teddy has good analytical skills which is the ability to consider several specific pieces of information and then reach a more general conclusion regarding their relativity. Ralf tends to be good at studying the past stock market data and predicting how the market fluctuations will affect the industry. These employees believe that they can build a great future and they are working hard toward their goals. From the information provided, Ralf can be described as having a high degree of _____? A. spatial orientation B. visualization C. response orientation D. speed and flexibility of closure E. originality

Speed and flexibility of closure is the ability to make sense of information and find patterns. Ralf has the ability to perceive, understand, recall and analyze past stock market data.

_____ refers to the ability of a person's lungs and circulatory system to work efficiently while he or she is engaging in prolonged physical activity. A. Homeostasis B. Gross body equilibrium C. Stamina D. Flexibility E. Response orientation

Stamina refers to the ability of a person's lungs and circulatory system to work efficiently while he or she is engaging in prolonged physical activity.Stamina is involved whenever the nature of the physical activity causes the heart rate to climb and the depth and rate of breathing to increase for prolonged periods of time.

Which of the following types of employees possess high commitment and high performance and are held up as role models for other employees? A. Dogs B. Apathetics C. Stars D. Lone wolves E. Citizens

Stars possess high commitment and high performance and are held up as role models for other employees.

"Stars" is one of the four types of employees based on the degree of organizational commitment and task performance. "Stars" likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change. A. loyalty B. exit C. neglect D. voice E. ignorance

Stars possess high commitment and high performance and are held up as role models for other employees. Stars likely respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.

Tests which measure one's ability to lift, push, or pull very heavy objects using the hands, arms, legs, shoulders, or back are a measure of _____. A. static strength B. fine manipulative abilities C. depth perception D. response time E. perceptual speed

Strength generally refers to the degree to which the body is capable of exerting force. Static strength comes into play when actions such as lifting, pushing, or pulling heavy objects are performed.

_____ refers to the degree to which the body is capable of exerting force. A. Strength B. Flexibility C. Problem sensitivity D. Reaction time E. Perceptual speed

Strength refers to the degree to which the body is capable of exerting force. There are several different types of strength that are important, depending on the job.

Which of the following is a physical ability? A. Self-regulation. B. Visualization. C. Sensory abilities. D. None of these. E. Spatial orientation.

Strength, stamina, flexibility & coordination, psychomotor abilities, and sensory abilities, are the types of physical abilities identified in the text.

Which of the following represents the three types of strengths? A. Fine, gross, and manipulative B. Static, dynamic, and explosive C. Sensory, psychomotor, and reflexive D. Flexible, dynamic, and sensory E. Reflexive, dynamic, and static

Strengths can be classified as static, explosive, and dynamic.

EuroOne, a mutual fund company is cutting its human resource in large numbers because of the recession. The employees who still have their jobs are angered and depressed by the happenings. They have lost the trust they had in the management and are not sure if their future is secure with EuroOne. The employees are facing the "_____ syndrome." A. outsourcing B. survivor C. decay D. erosion E. progression

Survivor syndrome tends to reduce organizational commitment levels at the worst possible time, as downsizing survivors are often asked to work extra hard to compensate for their lost colleagues.

The "_____ syndrome" is characterized by anger, depression, fear, distrust, and guilt that affects the employees who remain with an organization after a downsizing. A. employee B. survivor C. stress D. erosion E. decay

Survivor syndrome tends to reduce organizational commitment levels at the worst possible time, as downsizing survivors are often asked to work extra hard to compensate for their lost colleagues.

The Big Five dimension _____ is also called by its flip side: "Emotional Stability" or "Emotional Adjustment." A. conscientiousness B. extraversion C. agreeableness D. openness to experience E. neuroticism

The Big Five dimension neuroticism is also called by its flip side: "Emotional Stability" or "Emotional Adjustment." Neurotic people are nervous, moody, emotional, insecure, and jealous.

The Big Five dimension neuroticism is synonymous with _____. A. extraversion B. openness to experience C. conscientiousness D. collectivism E. negative affectivity

The Big Five dimension neuroticism is synonymous with negative affectivity—a dispositional tendency to experience unpleasant moods such as hostility, nervousness, and annoyance.

The Big Five personality dimension _____ is a key driver of what's referred to as typical performance, which reflects performance in the routine conditions that surround daily job tasks. A. neuroticism B. conscientiousness C. extraversion D. openness to experience E. agreeableness

The Big Five personality dimension conscientiousness is a key driver of what's referred to as typical performance, which reflects performance in the routine conditions that surround daily job tasks.

The Big Five personality dimension that has the biggest influence on job performance is _____. A. conscientiousness B. extraversion C. agreeableness D. openness to experience E. neuroticism

The Big Five personality dimension that has the biggest influence on job performance is conscientiousness. Conscientious employees prioritize accomplishment striving, which reflects a strong desire to accomplish task-related goals as a means of expressing personality.

Which of the following is true with regard to testing of general cognitive ability? A. The EQ-i is a widely used test of general cognitive ability. B. The testing of general cognitive ability is unaffected by variables such as poor socio-economic status. C. The testing of general cognitive ability in academic contexts, through tests like SAT and GMAT, is a valid measure of predicted success. D. Assessment of general cognitive ability also reveals the higher levels of organizational commitment and citizenship behavior seen in individuals with high cognitive ability. E. The results of testing general mental ability are not influenced by a deficit in learning opportunities.

The SAT is actually good at predicting college performance. Students with higher SAT scores tend to perform much better in their first year of college, end up with a higher cumulative grade point average, and have a higher likelihood of graduating. The same finding applies to predicting success in graduate-level school through the Graduate Management Admission Test as well.

SAT is an evaluation of literacy and writing skills that are required for academic success in college. This makes SAT a test that assesses the _____ of a student. A. coping ability B. emotional ability C. physical ability D. social ability E. cognitive ability

The Scholastic Assessment Test includes different types of questions which reflect that there are several specific types of cognitive ability that contribute to effectiveness on intellectual tasks.

Which of the following is one of the most widely used cognitive ability tests? A. Wonderlic Personnel Test B. Keirsey Temperament Sorter C. Woodworth Personal Data Sheet D. NEO Five-factor Inventory E. Myers-Briggs Type Inventory

The Wonderlic Personnel Test is a 12-minute test of general cognitive ability that consists of 50 questions.

Blue Wings Airlines is hiring new pilots. One of the key selection criteria for potential candidates is the ability to choose the right action quickly in response to several different signals and the ability to respond quickly to signaling information after it occurs. The selection criteria indicate that to be selected, a candidate must have the two psychomotor abilities of: A. perceptual speed and extent flexibility. B. number facility and response orientation abilities. C. response orientation and low response time. D. visualization and gross motor coordination. E. control movement abilities and originality.

The ability to choose the right action quickly in response to several different signals is called response orientation. Response time ability reflects how quickly an individual responds to signaling information after it occurs.

The ability to judge relative distances between things accurately is called _____. A. near and far vision B. depth perception C. response orientation D. visualization E. visual color discrimination

The ability to judge relative distances between things accurately is called depth perception.

Which of the following is not a "dimension" of the big five taxonomy? A. Conscientiousness B. Extraversion C. Locus of control D. Openness to experience E. Neuroticism

The big five personality dimensions include conscientiousness, agreeableness, neuroticism, openness to experience, and extraversion.

The Chinese culture is a tight social framework in which people take care of the members of a broader in-group and act loyal to it. In the context of Hofstede's dimensions, what is the personality dimension that you will use to describe the Chinese culture? A. Collectivism B. Uncertainty avoidance C. Masculinity D. Low power distance E. Short-term orientation

The collectivistic culture is a tight social framework in which people take care of the members of a broader in-group and act loyal to it.

The _____ model suggests that employees with fewer bonds will be most likely to quit the organization. A. social influence B. social impact C. erosion D. decay E. continuity

The erosion model suggests that employees with fewer bonds will be most likely to quit the organization. From an affective commitment perspective, employees with fewer bonds are likely to feel less emotional attachment to work colleagues, which makes it easier to decide to leave the organization.

The factors that increase normative commitment include: A. salary and other monetary benefits. B. availability of employment opportunities. C. a sense that the organization has invested in the employee. D. links to the local community. E. organizational culture.

The factors that increase normative commitment include a sense that the organization has invested in the employee, personal work philosophies or more general codes of right and wrong developed over the course of their lives.

_____ is a human ability that affects social functioning. A. Reasoning ability B. Physical ability C. Emotional intelligence D. Perceptual ability E. Spatial ability

The human ability that affects social functioning, called emotional intelligence. Emotional intelligence is defined in terms of four sets of distinct but related abilities, i.e. self-awareness, other awareness, emotion regulation, and use of emotions.

According to the _____ model of withdrawal, various withdrawal behaviors are uncorrelated with one another, occur for different reasons, and fulfill different needs on the part of employees. A. independent forms B. compensatory forms C. progression D. normative E. nominal

The independent forms model of withdrawal, argues that the various withdrawal behaviors are uncorrelated with one another, occur for different reasons, and fulfill different needs on the part of employees.

The most appropriate use of the Myers-Briggs Type Indicator is: A. in the job satisfaction prediction context. B. in a team-building context. C. to gauge the commitment of employees across jobs. D. to predict the motivation of employees. E. to forecast the performance of employees across jobs.

The most appropriate use of the Myers-Briggs Type Indicator is in a team-building context, to help different members understand their varying approaches to accomplishing tasks.

The "g-factor" refers to _____. A. gross motor facilitation B. general cognitive ability C. gross body equilibrium D. gross body coordination E. general adaptation syndrome

The most popular explanation for the similarity in the levels of different cognitive abilities within people is that there is a general mental ability—sometimes called g or the g factor—that underlies or causes all of the more specific cognitive abilities.

The most serious form of physical withdrawal is _____. A. absenteeism B. tardiness C. long breaks D. quitting E. missing meetings

The most serious form of physical withdrawal is quitting—voluntarily leaving the organization.

The principle of _____ suggests that "strong situations" have clear behavioral expectations, incentives, or instructions that make differences between individuals less important, whereas "weak situations" lack those cues. A. situation awareness B. situational strength C. situational prevention D. situational ethics E. situation specificity

The principle of situational strength suggests that "strong situations" have clear behavioral expectations, incentives, or instructions that make differences between individuals less important, whereas "weak situations" lack those cues. Personality variables tend to be more significant drivers of behavior in weak situations than in strong situations.

Which model of withdrawal has received the most scientific support? A. Individualistic forms model B. Compensatory forms model C. Independent forms model D. Autonomous forms model E. Progression forms model

The progression model has received the most scientific support. Studies tend to show that the withdrawal behaviors are positively correlated with one another.

The _____ model of withdrawal argues that the various withdrawal behaviors are positively correlated. For example, the tendency to daydream or socialize leads to the tendency to come in late or take long breaks, which leads to the tendency to be absent or quit. A. independent forms B. compensatory forms C. progression D. normative E. nominal

The progression model of withdrawal argues that the various withdrawal behaviors are positively correlated.

Maria is rather quiet at her work place. Her only friend at work, Nancy, quit the company a month ago. The _____ model suggests that Maria will soon quit her job because Nancy is not working in the same organization anymore. A. social identity B. continuance C. progression D. embedded E. social influence

The social influence model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

The _____ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave. A. social influence B. affective C. continuance D. decay E. social identity

The social influence model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.

Which of the following terms refers to the work and non-work forces that bind us to our current employer? A. Normative impact B. Affective influence C. Industry regulations D. Embeddedness E. Social influence

The term embeddedness refers to the work and non-work forces that bind us to our current employer. Embeddedness summarizes employees' links to their organization and community, their sense of fit with their organization and community, and what they would have to sacrifice for a job change.

The term "focus of commitment" refers to all of the following EXCEPT: A. supervisors. B. company's top management. C. salary. D. specific coworkers. E. industry regulations.

The term focus of commitment to refer to the various people, places, and things that can inspire a desire to remain a member of an organization.

Which of the following is one of the three types of organizational commitments? A. Reactive commitment B. Associative commitment C. Normative commitment D. Proactive commitment E. Distributive commitment

The three types of organizational commitments are affective commitment, continuance commitment, and normative commitment.

The two Big Five dimensions most dependent on genes are: A. conscientiousness and extraversion. B. extraversion and openness. C. agreeableness and openness. D. openness and conscientiousness. E. neuroticism and agreeableness.

The two Big Five dimensions most dependent on genes are extraversion and openness. Conscientiousness, agreeableness, neuroticism, however, change quite significantly over a person's life span.

The two main types of spatial ability are spatial orientation and _____. A. originality B. flexibility of closure C. perceptual speed D. visualization E. coordination

The two main types of spatial ability are spatial orientation and visualization. Spatial orientation refers to a good understanding of where one is relative to other things in the environment. Visualization is the ability to imagine how separate things will look if they were put together in a particular way.

The visual ability that helps one see things in low light contexts is called _____. A. near vision B. far vision C. night vision D. visual color discrimination E. depth perception

The visual ability that helps one see things in low light contexts is called night vision.

High cognitive ability has a strong correlation with: A. increased citizenship behaviors like helping a colleague. B. increased counterproductive behaviors like breaking office rules. C. increased affective, continuance, and normative commitment to the organization. D. increased task performance, especially in complex and demanding jobs. E. increased physical stamina and interpersonal functioning.

There is a positive correlation between cognitive ability and task performance; this correlation is even stronger in jobs that are complex or situations that demand adaptability.

Which of the following is the ability that reflects how quickly an individual responds to signaling information after it occurs? A. Reaction time B. Perceptual speed C. Response orientation D. Hearing sensitivity E. Depth perception

This ability reflects how quickly an individual responds to signaling information after it occurs.

Use of emotions

capability reflects the degree to which people can harness emotions and employ them to improve their chances of being successful in whatever they're seeking to do

Together with cognitive ability, _____ is a key driver of creative thought, as smart and open people excel at the style of thinking demanded by creativity. A. conscientiousness B. extraversion C. agreeableness D. openness to experience E. neuroticism

Together with cognitive ability, openness to experience is a key driver of creative thought, as smart and open people excel at the style of thinking demanded by creativity. Openness to experience is also more likely to be valuable in jobs that require high levels of creative performance, where job holders need to be able to generate novel and useful ideas and solutions.

_____ are defined as recurring regularities or trends in people's responses to their environment. A. Perceptions B. Values C. Short-term orientations D. Traits E. Beliefs

Traits are defined as recurring regularities or trends in people's responses to their environment. Adjectives such as responsible, easy-going, polite, and reserved are examples of traits that can be used to summarize someone's personality.

"_____ contracts" are based on a narrow set of specific monetary obligations. A. Normative B. Relational C. Transactional D. Psychological E. Progression

Transactional contracts are based on a narrow set of specific monetary obligations (for example, the employee owes attendance and protection of proprietary information; the organization owes pay and advancement opportunities).

Which of the following types of emotional intelligence represents the degree to which people can harness emotions and employ them to improve their chances of being successful in their pursuits? A. Self-awareness B. Other awareness C. Use of emotions D. Emotion regulation E. Emotion resilience

Use of emotions is one of the four aspects of emotional intelligence and it represents the degree to which people can harness emotions and employ them to improve their chances of being successful in their pursuits.

Debonair, Susan and Carla have just finished their team's project and are waiting for their supervisor's feedback. Using the chart provided, one can map their moods onto different categories labeled as I - VIII. (Pic in word document) Debonair is feeling nervous and anxious about the feedback. Into which category of mood will her mood fall into?

VII

_____ do not reference dishonesty explicitly but instead assess more general personality traits that are associated with dishonest acts. A. Clear purpose tests B. Differential reactivity C. Positive affectivity D. Veiled purpose tests E. Aptitude inventories

Veiled purpose tests do not reference dishonesty explicitly but instead assess more general personality traits that are associated with dishonest acts.

Verbal and spatial abilities come under the general category of _____ abilities. A. cognitive B. emotional C. physical D. sensory E. psychomotor

Verbal and spatial abilities are types of cognitive abilities.

Sam is a renowned interior decorator and his clients feel that he can bring into life a dull room with minimal cost and effort. Before starting a project, Sam always describes the changes he is going to make so the client gets a feel of what the final changes will look like. In doing so, Sam reflects his strong ability to mix and match different designs and create a completely new image which reflects a high ability in the area of _____. A. coordination B. visualization C. response orientation D. mathematical reasoning E. perceptual speed

Visualization is the ability to imagine how separate things will look if they were put together in a particular way.

An active, constructive response to a negative situation, in which individuals attempt to improve the situation, is referred to as _____. A. voice. B. neglect. C. loyalty. D. exit. E. honesty.

Voice is defined as an active, constructive response in which individuals attempt to improve the situation.

Ashton, another team member, called Sean and held a lunch meeting to express all the team members' concerns. He tried to reason with Sean to smooth things out before he formally joins the team. Ashton's reaction can be described as _____. A. voice B. neglect C. loyalty D. exit E. ignorance

Voice is defined as an active, constructive response in which individuals attempt to improve the situation.

Connor, a trainer at T&R Inc., preaches the company's policy of prudence to all his new trainees. In the context of the Hofstede's dimensions, the cultural value followed in T&R Inc. is an example of _____. A. collectivism B. low power distance C. masculinity D. high uncertainty avoidance E. long-term orientation

When a Hofstede's culture stresses values such as persistence, prudence, and thrift, the culture is high on long-term orientation.

A culture high on _____ feels threatened by uncertain and ambiguous situations and relies on formal rules to create stability. A. collectivism B. power distance C. masculinity D. uncertainty avoidance E. short-term orientation

When a culture feels threatened by uncertain and ambiguous situations and relies on formal rules to create stability, it is said to be high on uncertainty avoidance.

When a job requires extreme ranges of motion, it involves a need for _____. A. auditory recognition B. extent flexibility C. self-regulation D. gross body equilibrium E. explosive strength

When a job requires extreme ranges of motion the type of flexibility involved is called extent flexibility.

When employees engage in _____, they use work time and resources to complete something other than their job duties, such as assignments for another job. A. daydreaming B. moonlighting C. social loafing D. satisficing E. cyberloafing

When employees engage in moonlighting, they use work time and resources to complete something other than their job duties, such as assignments for another job.

A dispositional tendency to experience unpleasant moods such as hostility, nervousness, and annoyance is called _____. A. zero acquaintance B. status striving C. accomplishment striving D. negative affectivity E. differential reactivity

Whereas extraversion is synonymous with positive affectivity, neuroticism is synonymous with negative affectivity —a dispositional tendency to experience unpleasant moods such as hostility, nervousness, and annoyance.

Joe Smith is aiming to be the next national heavyweight champion and much of his training is focused on preparing his body to exert short bursts of intense strength to lift the desired weights? From the information provided, we can conclude that this aspect of Joe's training focuses on _____. A. control movement abilities B. explosive strength C. extent flexibility D. fine manipulative abilities E. depth perception

With explosive strength, people exert short bursts of energy to move the body or an object. Joe is training to be a heavyweight champion and he would be required exert large amounts of energy in short busts while lifting weights.

Emotional Intelligence

a set of distinct but related abilities

Stamina

ability of a person's lungs and circulatory system to work efficiently while he or she is engaging in prolonged physical activity

Flexibility

ability to bend, stretch, twist, or reach 1) Extent Flexibility- ability to work in a cramped space at awkward positions 2) Dynamic flexibility- repeated and quick bends (house painter)

Flow is more likely to be achieved while doing

all challenging activities

Mark works as a top level manager. He feels a need to help others. Which of the following work value categories would be more important for him?

altruism

Which of the following work value categories involves helping others and working on moral causes?

altruism

Self-Awareness

appraisal and expression of emotions in oneself. Individual can understand the types of emotion they are feeling, acknowledge them, and capability to express them naturally

Other Awareness

appraisal and recognition of emotion in others. Person's ability to recognize and understand the emotions that other people are feeling

Cognitive ability

capabilities related to the acquisition and application of knowledge in problem solving

_____ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels.

attitude surveys

_____ provides the most accurate and most effective in assessing the job satisfaction of rank-and-file employees.

attitude surveys

According to the Job characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is known as

autonomy

When your job provides _____, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

autonomy

Perceptual Ability

being able to perceive, understand, and recall patterns of information 1) Speed and flexibility of closure- refers to being able to pick out a pattern of information quickly in the presence of distracting information, even without info present 2) Perceptual Speed- being able to examine and compare numbers, letters, and objects quickly

Emotion Regulation

being able to recover quickly from emotional experiences

Spatial Ability

capabilities associated with visual and mental representation and manipulation of objects in space. 1) Spatial Orientation- good understanding of where one is relative to other things in the environment 2) Visualization- ability to imagine how separate things will look if they were put together in a specific way

Psychomotor Abilities

capacity to manipulate and control objects 1) Fine manipulative abilities- ability to keep arms and hands steady while using hands to do precise work generally on small things 2) Control movement Abilities- precise adjustments using machinery 3) Response orientation- ability to choose right action quickly 4) Response time- ability to quickly respond to info

According to the value-percept theory of job satisfaction, which of these is not a facet of job satisfaction?

competition

Best Consultants is an HR consulting company. They specialize in improving job satisfaction of employees. To achieve this in very short time and to take up many projects, they can only concentrate on three factors so as to deliver results effectively. Which set of three factors would you suggest?

coworker satisfaction, supervision satisfaction and satisfaction with the work itself

Strength

degree to which the body is capable of exerting force 1) Static Strength- ability to lift, push, or pull very heavy objects using the hands, arms, legs, shoulders, or back. 2) Explosive Strength- people exert short bursts of energy to move the body or an object 3) Dynamic Strength- ability to exert force for a prolonged period of time without becoming overly fatigued and giving out

According to the value-percept theory, the relation between Dissatisfaction, Value importance and Value (want) is given by

dissatisfaction = (Vwant - Vhave)*(Vimportance)

Reasoning Ability

diverse set of abilities associated with sensing and solving problems using insight, rules, and logic 1) Problem Sensitivity- ability to sense that there's a problem right now or likely to be one in the near future 2) Deductive Reasoning- ability to the use of general rules or hypotheses as a starting point to solve a problem. Compare existing info to an existing rule/hypothesis. Ex- Judge's consideration of facts 3) Inductive Reasoning- ability to consider several specific pieces of information to generate a hypothesis and a plausible solution. Produce solutions to problems by synthesizing available data and info. Ex- Cops detective work 4) Originality- ability to develop clever and novel ways to solve problems

When one person can "catch" or "be infected by" the emotions of another person, it is called

emotional contagion

Most restaurant servers, flight attendants, and retail salespeople hide their true feelings and have a permanent smile stuck to their face. This could be called as

emotional labor

The need to manage emotions to complete job duties successfully is called

emotional labor

"I'm feeling angry at my colleague" is an example of

emotions

"I am Surprised". What type of mood does this statement represent?

engaged

"One of my colleagues got promoted and I am not able to feel happy about it". What type of negative emotion is represented with this statement?

envy

A person with high job satisfaction will have _____ life satisfaction.

high

Eric is a tax accountant who sets his own schedule with his clients. Eric is experiencing

high autonomy

April has been at the restaurant for 10 years and has many regulars who wait for her to serve them because she's so effective. April is experiencing

high feedback

ABC International scenario cont.... Maya is experiencing

high identity

Enrique is a general surgeon and enjoys watching his initially ill patient restored to good health. Enrique's experience is an example of

high identity

Russell is a law enforcement officer in a high crime district who has been instrumental in the declining crime rate. Russell is experiencing

high significance

Flow is achieved when an individual's complete attention is focused on

high skills and high challenges

ABC International scenario cont.... Tanya is experiencing

high variety

According to the Job Characteristics theory, the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome is known as

identity

Which of the following statements about life satisfaction is false?

increases in salary have a stronger impact on life satisfaction than do increases in job satisfaction

Coworker satisfaction by an employee is not affected if the coworker

is ranked higher in order

Which of the following is true about knowledge of results?

it reflects the extent to which employees know how well (or how poorly) they are doing

The ______ assesses pay, promotion, supervision, and coworker satisfactions and satisfaction with the work itself.

job descriptive index

John Jackson was hired as the manager supervising 24 employees at Jamming Jacks, Inc. (JJI). Since his hiring, John has been observing that all of his employees are not necessarily happy and satisfied. Jessica, one of John's senior employees has been concerned about John's competence and his communication. John wants to ensure that employees do not leave JJI over the pay dissatisfaction and believes that he needs to fix the two critical components that most employees base their desired pay decisions on. In John's opinion, pay is the single most important driver of job satisfaction. Given that you have been reading this chapter on job satisfaction may be you can help clarify some issues for John at JJI. Which are the two critical components that John needs to address?

job duties and pay given to comparable colleagues

When the duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, etc., it refers to

job enrichment

The good feeling that you have when you think of your job is

job satisfaction

Which of the following statements is true?

job satisfaction also is correlated moderately with citizenship behavior

A student's report card is aimed at letting him know his performance in comparison to others in his class. Similarly appraisal is done in firms for peer- to-peer comparison. According to the job characteristics theory, these could help them reach the psychological state of

knowledge of results

Which of the following is true?

leaving lunch to return to work might have triggered either anxiety or sadness

Riya, Maya, and Tanya work at ABC International. Riya has always complained about her job that all she does 8 hours a day is to enter data on Excel spreadsheets. Maya was surprised that how one can work like that for 8 hours everyday. Her job requires developing advertisements for ABC where she starts with the storyboard and finishes the entire ad campaign. Maya enjoys working on something where she sees the outcome having completed a whole identifiable piece of work that has her signatures on it. In her job Maya has the total freedom and independence in how she pursues her job. Tanya was recently hired at ABC as a floater. Everyday she finds out in the morning which department she will be working and in what capacity. Everyday is something new. She truly enjoys the challenge. Riya is experiencing

low variety

In value-percept theory, the strongest sense of dissatisfaction is created when there are _____ differences between wants and haves and when the value in question is ______.

major; important

According to the Job Characteristics theory, the psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as

meaningfulness of work

Sally is getting established in her career and starting a family. Which of the following work value categories would be her most important concern?

pay

Of the five facets of value-percept theory, which two facets have moderately strong influences on overall job satisfaction?

pay satisfaction and promotion satisfaction

Moods can be categorized into

pleasantness and engagement

motions can be categorized into

positive and negative

Which facet of job satisfaction brings more responsibility and increased work hours?

promotion

Coordination

quality of physical movement 1) Gross body coordination- ability to synchronize the movements of the body, arms, and legs to do something while the body is in motion (jumping rope) 2) Gross body equilibrium- maintaining balance in unstable contexts when changing direction (walking on balance beam)

Job satisfaction reflects what you think and feel about your job and consists of _____ components.

rational and emotional

Quantitative Ability

refers to two types of mathematical capabilities 1) Number Facility- capability to do simple math operations (add, subtract, multiply, divide) 2) Mathematical Reasoning- ability to choose and apply formulas to solve problems that involve numbers.

Which type of emotion best explains a distressing condition that has changed for the better?

relief

According to the job characteristics theory, the statement "I feel I am in charge of my team's work quality" would classify as

responsibility for outcomes

John Jackson scenario cont..... If John is truly interested in improving the strongest driver of job satisfaction, based on your reading of the chapter, which one would you recommend?

satisfaction with the work itself

Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement?

satisfaction with the work itself

The Woodhouse is a company, where employees' skills are assessed and growth opportunities are provided for skilled employees. This will likely increase

satisfaction with the work itself

Which of the following reflects employees' feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable?

satisfaction with the work itself

Having prestige, power over others, and fame are examples of the work value category termed as

status

Job satisfaction has _____ correlation with affective commitment.

strong

Job satisfaction has _____ correlation with normative commitment and ______ correlation with continuance commitment.

strong; weak

John Jackson scenario cont.... Under which of these does Jessica's concerns fall under?

supervison satisfaction

Which of the following statements about the JDI is false?

the JDI manual provides international norms for all facets and break down those norms according to relevant domain groups

Ability

the relatively stable capabilities people have to perform a particular range of different but related activities

When it comes to pay satisfaction, most employees base their desired pay based on a consideration of

their job duties and the pay to comparable colleagues

A challenging assignment given to a knowledgeable person would trigger intense positive moods.

true

ABC International scenario cont... Maya's job offers her high degree of autonomy whereas Riya's job offers low degree of autonomy.

true

According to the affective events theory, affective reactions are reactions that can influence work attitudes behaviors.

true

Cathy works at Wendy's in the evenings as a part time employee. Her prime concerns would be enjoyable coworkers and a comfortable work environment.

true

Enrichment efforts can heighten work accuracy and customer satisfaction, though training and labor costs tend to rise as a result of such changes.

true

For an individual with high growth need strength, there is a strong positive correlation between satisfaction with the work itself and levels of the five core job characteristics.

true

Job characteristics theory argues that variety, identity, significance, autonomy, and feedback result in high levels of the three psychological states, making work tasks more satisfying.

true

Workplace surveys suggest that satisfied employees are becoming more and more

uncommon

General Cognitive Ability

underlies or causes all of the more specific cognitive abilities discussed above

What type of mood is grouchy?

unpleasant

Which of the following is not part of the work value category termed as work itself?

utilizing resources

Which of the following theories argues that job satisfaction depends on whether an employee perceives that their job supplies the things that he or she values?

value-percept

_____ are those things that people consciously or subconsciously want to seek or attain.

values

Jeff Thomas is the CEO of a small company. A day in his life could have the following: Meetings with heads of the company; Interviewing new people; Giving interviews to a business magazine; Attending presentations and seminars in different countries; But the next day his scheduler might not have these at all. According to the job characteristics theory, this could be classified under

variety

Verbal Ability

various capabilities associated with understanding and expressing oral and written communication

Job satisfaction has _____ correlation with task performance.

weak positive

Jennifer has been an achiever throughout her career. Now, she feels a need to be more creative. Which of the following work value categories is depicted in this situation?

work itself