Human Relations 1-3

The importance of Human Relations Skills

Human rights, the global marketplace, emphasis on people as human resources, renewed emphasis on working groups, increasing diversity in the workplace

How does the open pane in the Johari Window increase in size

The pane size increases with your desire to be known and understood

According to John Powell, a peak communication experience does not occur very often

True

Author John Powell identified five general levels of self-disclosure: cliché conversation, reporting the facts about others, expressing ideas and judgements, expressing feelings and emotions on the "gut level," and peak communication

True

Many people develop traits such as secrecy, dishonesty, or other defenses to prevent people from determining their true thoughts and motives

True

Overdisclosing often happens when a person feels socially awkward and is trying to make conversation

True

The Johari Window deals with two factors: people's understanding of themselves and the way they interact with others based on that level of understanding

True

The blind pane of the Johari Window can hide good qualities in people as well as bad traits

True

How can you decrease the size of your hidden pane

by increase your trust in someone

unconditional positive regard, or accept you no matter what your behavior may be at the moment the you are likely to develop a healthy self-esteem

for example a parent shows unconditional positive regard when he says, "Ashley, I want you to know that I love you and I'm proud of you but the way you were teasing that little girl on the playground just now was not okay with me"

By 1980 Total Quality Management (TQM)

had been introduced in the United States as it had been three decades earlier in Japan

human relations

is the skill or ability to work effectively through and with other people

the unknown pane contains all of the experiences, feelings, fantasies, and possibilities that people repress

it can be reduced in size by developing a close friendship

the looking-glass self is the self that you assume others see when they look at you

it is also affected by your view of reality

levels of communication as they relate to disclosure

level 5: Cliché conversation, level 4: reporting the facts about others, level 3: expressing ideas and judgments, level 2: expressing feelings and emotions on the "gut level", level 1: peak conversation

In Germany, a sociologist named Max Weber

saw human relations problems as being caused by favoritism, nepotism, and other unfair practices

Philosophy of Manufacturers

suggested that workers should have medical help, hot tea on a regular basis, good ventilation, and even sick leave

motivation

the force of the need or desire to act

communication

the giving and receiving of ideas, feelings, and information among people

self-awareness

the knowledge of how you are being perceived by others

mutual respect

the positive consideration or regard that two people have for each other

self-disclosure

the process of letting other people know what you are really thinking and feeling

self-esteem

the regard in which an individual hold himself or jerself

group dynamics

the set of interpersonal relationships within a group that determine how group members relate to one another and that influence task performance

the blind pane can hide good qualities in people as well as bad traits

this pain can shrink if you heed another person's encouragement and allow yourself to look into your blind areas to a greater extent

Andrew Ure

was interested in human relations in manufacturing companies published the Philosophy of Manufacturers

Maslow stated that the spiritual, emotional, and aesthetic high points in people's lives do not happen ver often

but when they do they create memories that help sustain them during ordinary non-peak times

Which of the following is an outcome of failing to self-disclose

losing a sense of identity

outcomes of failing to self-disclose

loss of relationships with others, the slowdown of personal growth, waste of time and energy, loss of sense of identity

you may have had employers or supervisors who treated you with this same conditional positive regard: only treating you kindly or respectfully when you acted in the way that pleased them. They may have scolded you or compared you disapprovingly with another "better" employee

this simple truth was first discovered by psychologist Alfred Adler, who like Rogers was another pioneer in the area of self and personality. Adler believed that the main motivation for everything people do, including efforts toward a successful career is to get away from a deep childhood-based feeling that they are not as good as they should be--that they are not perfect

A justifiable motive for withholding personal information is

to protect other people's feelings