ISM 3011 FINAL PART 2
In the URL, http://www.csub.edu/~ hbidgoli/books.html, _____ represents the name of the directory in which files are stored. http www.csub.edu /~hbidgoli books.html
/~hbidgoli
A T3 line uses two pairs of copper wires to carry up to 24 simultaneous conversations and has a transmission rate of 1.544 Mbps. True False
False
A disadvantage of extreme programming (XP) is lack of feedback from users. True False
False
A global information system (GIS) can be defined along two dimensions: customization and communication. True False
False
A key decision in supply chain management (SCM) related to manufacturing is cost. True False
False
An organization with a transnational structure must have its headquarters in a particular country. True False
False
Companies that provide click-and-brick e-commerce still struggle to incorporate online interaction True False
False
Which of the following is a key decision about inventory in supply chain management (SCM) related to manufacturing? How much should be produced? What should be produced? How much should be ordered? Where should manufacturing facilities be placed?
How much should be ordered?
Which of the following statements is true of multinational corporations (MNCs)? MNCs are government organizations MNCs have assets and operations in only the home country MNCs deliver products and services across national borders MNCs are essentially decentralized
MNCs deliver products and services across national borders
_____ can simplify communication, improve business relationships, and offer new opportunities to both consumers and businesses. A firewall The internet a database Cybersquatting
The internet
A supply chain management (SCM) system coordinated the procurement, transformation, and distribution of products. True False
True
Crawlers can go through the other pages that are part of a Web site, as long as there are links to those pages. True False
True
The Internet is playing an important role in helping organizations reduce expenses, because: the use of telephone networks has lowered costs compared to the use of VoIP. there is an increase in customer inconvenience. Web applications can be used with minimum costs. products and services can be offered at higher prices.
Web applications can be used with minimum costs.
Which of the following statements is true about communication lines used by organizations to connect to the Internet? A T3 line uses two pairs of copper wires to carry up to 24 simultaneous conversations A T3 line is more widely used than a T1 line. A T3 line is a digital communication link that supports transmission rates of 43-45 Mbps A T1 line actually consists of 672 channels, each supporting rates of 64 Kbps.
A T3 line is a digital communication link that supports transmission rates of 43-45 Mbps.
Which of the following statements is true of Extensible Markup Language (XML)? XML is usually distributed by wikis and blogs. An XML tag represents the kind of content being posted and transmitted. An XML tag specifies layout and appearance of content. XML is inflexible and has one standard format for information.
An XML tag represents the kind of content being posted and transmitted.
Which of the following statements is true of global organization structure? An extensive communication network is necessary to manage a global structure A global structure uses highly decentralized information systems Subsidiaries exercise full autonomy in a global structure Production, marketing, and human resources are easily integrated using a global structure.
An extensive communication network is necessary to manage a global structure
Which of the following terms is computed by dividing the number of clicks an ad gets by the total impressions bought? Cost per click (CPC) Cost per thousand (CPM) Click-through rate (CTR) Cost per impression rate (CPI)
Click-through rate (CTR)
Which of the following components of an enterprise resource planning (ERP) system provide business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners? Customer relationship management (CRM) Vendor integration Supply chain E-commerce
E-commerce
Which of the following statements is true of traditional electronic data interchange (EDI)? EDI uses nonproprietary standards EDI is more beneficial when there are more companies in the EDI network When the number of partners is large in the EDI network, the cost per partner is higher When EDI uses the Internet and Web protocols, the cost of transmitting document increases
EDI is more beneficial when there are more companies in the EDI network
Diverse regulatory practices necessarily apply to transborder data flow (TDF) regulations. True False
False
During the planning phase of the systems development life cycle (SDLC), the systems designer must define the symptoms rather than the underlying problem True False
False
E-commerce activities that take place via an organization's intranet are part of the business-to-consumer (B2C) e-commerce model. True False
False
Examples of tangible benefits include improved employee morale, better customer satisfaction, and improved communication. True False
False
In a manufacturing firm, management activities in the information flow area of supply chain management (SCM) system consist of handling credit terms, payment schedules, and consignment and title ownership arrangements. True False
False
One drawback of a well-designed enterprise resource planning (ERP) system is an increase in inventory costs. True False
False
Online degree programs adversely affect colleges and universities that are facing an enrollment decline. True False
False
Open Directory is an example of an automated directory. True False
False
Short-range wireless communication technologies are incompatible with m-commerce applications True False
False
The Internet is a private network, while an intranet is a public network. True False
False
The Systems Development Life Cycle (SDLC) model is likely to be used if a particular problem is "ad hoc", meaning it is a one-time problem. True False
False
The components of global information systems (GISs) remain unaffected irrespective of a company's size and business needs. True False
False
The goal of e-commerce differs from the goal of traditional commerce True False
False
The increase in direct buyer-seller communication through e-business has eradicated the presence of intermediaries True False
False
Using the Internet and Web protocols for electric data interchange (EDI) increases the cost of transmitting documents. True False
False
While using PERT (Program Evaluation Review Technique) and CPM (Critical Path Method) techniques, activities that are not on the critical path are more inflexible than those activities on the critical path. True False
False
With the advent of XML, more organizations have shifted toward traditional EDI. True False
False
Which of the following statements is true of geographic top level domain (TLDs)? Geographic TLDs are used to promote business and tourism. Geographic TLDs are owned by corporations to control use of their brands. Geographic TLDs are limited to members of a defined community. Geographic TLDs are denoted by .Spanish or .Persian.
Geographic TLDs are used to promote business and tourism.
Which of the following factors has made offshore outsourcing attractive for all types of organizations? Improved telecommunication systems Increased cost of communication Limited availability of the Internet Reduced bandwidth
Improved telecommunication systems
Which of the following is true of the Internet? Its access is restricted to approved users. It has a limited geographical scope. It is usually faster than an intranet. It is less secure than an intranet.
It is less secure than an intranet.
In the context of a global information system (GIS), consolidating global reporting is a crucial tool for managing overseas subsidiaries because: It compares only standardized reports It reduces the difficulties cause by the differenced in accounting procedures It is a strategic requirement of the GIS it does not take into account the differences in regulatory standards.
It reduces the difficulties cause by the difference in accounting procedures
Which of the following is a disadvantage of an enterprise resource planning (ERP) system? Need for extensive training Increase in labor costs Increase in order-to-fulfillment time Planning and scheduling issues
Need for extensive training
_____ CRM is one of the approaches used for implementing customer relationship management (CRM) applications that is often used by organizations and with an established IT infrastructure, and is implemented much like any other IT system. Collaborative Reverse Web-based On-premise
On-premise
Which of the following primary activities in a value chain involves processing raw materials into finished goods and services? Operations Service Procurement Logistics
Operations
_____ costs measure what an individual would miss by not having an information system or feature Opportunity Operating Development Investment
Opportunity
_____ is a popular online payment system used on many online auction sites. E-cash E-wallet Paypal Smart card
Paypal
Which of the following is a drawback of Internet telephone? Lack of call forwarding facility Continuously busy lines Higher costs than with telephone networks Poor call quality
Poor call quality
_____ means all market participants can trade at the same price. Price discrimination Price transparency Price bundling Price skimming
Price transparency
In the context of Internet-enabled supply chain management (SCM) system activities, coordinating just-in-time (JIT) inventory programs with vendors and suppliers is a part of _____. Production scheduling Procurement Inventory management Order processing
Production scheduling
_____ uses an iterative process that repeats the design, development, and testing steps as needed, based on feedback from users. Extreme programming (XP) Rapid application development (RAD) Joint application design (JAD) Service-oriented architecture (SOA)
Rapid application development (RAD)
____ is a philosophy and a software and a system development methodology that focuses on the development, use and reuse of small, self-contained blocks of codes to meet the software needs of an organization. Extreme programming (XP) Rapid application development (RAD) Service-oriented architecture (SOA) Joint application design (JAD)
Service-oriented architecture (SOA)
_____ refer(s) to a broad class of Web sites and services that allow users to connect with friends, family, and colleagues online as well as meet people with similar interests or hobbies. Social networking RSS feeds Blogging Wikis
Social networking
Which of the following is true about mobile commerce (m-commerce) applications? They are supported by short-range wireless communication technologies They predominantly rely on voice and text-to-speech technologies They are incompatible with 3G and 4G networks They are based on wired protocols
They are supported by short-range wireless communication technologies
An integrated network for global control over the organization's resources is the foundation of any global information system (GIS). True False
True
E-commerce builds on traditional commerce by adding the flexibility that networks offer and the availability of the Internet. True False
True
E-commerce, its applications, and its supporting technologies are an example of using Porter's value chain concept. True False
True
In an organization with an international structure, information systems personnel are regularly exchanged among locations to encourage joint development of applications for marketing, finance, and production. True False
True
In general, the best way to gather tacit knowledge is interactively, such as interviewing the employee with specific questions about how he or she would handle an issue. True False
True
In the subscription model, an organization uses e-commerce sites to sell digital products and services. True False
True
Knowledge management draws on concepts of organizational learning and organizational culture. True False
True
Lack of standardization can impede the development of a cohesive global information system (GIS) that is capable of sharing information resources across borders. True False
True
Self-sourcing improves flexibility in responding to users' information needs. True False
True
The top level domains (TLDs) can be in any language or character set and can contain any phrase, including a company or brand name. True False
True
To design a successful global information system (GIS), management must first determine the kind of information that global companies need to share. True False
True
Universities are an example of nonbusiness organizations that use e-commerce applications. True False
True
Voice over Internet Protocol (VoIP) is used to route traffic starting and ending at conventional public switched telephone network (PSTN) phones. True False
True
The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external data and information needed by other functions. Unified database Supply chain Accounting E-commerce
Unified database
Which of the following statements is true of Voice over Internet Protocol (VoIP)? With VoIP, users often experience busy lines. With VoIP, call quality is significantly better than that of regular phone lines. With VoIP, users cannot screen callers if the caller has caller ID blocked. With VoIP, users can have calls forwarded from anywhere in the world.
With VoIP, users can have calls forwarded from anywhere in the world.
An online auction is based on the _____ business model of e-commerce merchant infomediary brokerage subscription
brokerage
In the _____ model, a group of buyers opens an electronic marketplace and invites sellers to bid on announced products or make a request for quotation (RFG) seller-side marketplace buyer-side marketplace third-party exchange market-place trading partner agreements
buyer-side marketplace
Microsoft Outlook is an example of a(n) _____ e-mail program client based web-based crawler-based human-powered
client-based
Online auction sites that involve business transactions between users of products and services are examples of _____ e-commerce. consumer-to-consumer (C2C) consumer-to-business (C2B) business-to-business (B2B) business-to-consumer (B2C)
consumer-to-consumer (C2C)
A _____ is a tool used in structured systems analysis and design (SSAD) analysis model that helps break down a complex process into simpler, more manageable, and more understandable subprocesses data flow diagram flowchart context diagram conceptual data model
data flow diagram
Computer-aided systems engineering (CASE) tools are typically used during the _____ phase of the systems development life cycle (SDLC) planning design implementation maintenance
design
Designing and implementing a global database is a technical challenge, mainly because of the: variations in business needs and size of an organization different character sets used for names of people and places lack of control and coordination in a global information system (GIS) need to transfer data across cultural and geographic boundaries
different character sets used for names of people and places
A _____ is a tool used in structured systems analysis and design (SSAD) analysis model that illustrates the logical steps in a process but does not show data elements and associations. data flow diagram flowchart context diagram conceptual data model
flowchart
E-training for government officials is an example of a ____ application. government - to - citizen (G2C) government - to - business (G2B) government - to - government (G2G) government - to - employee (G2E)
government - to - employee (G2E)
The integration needed to manage production, marketing, and human resources is difficult to achieve with a global structure because of the: excessive autonomy given to subsidiaries presence of duplicate information systems use of highly decentralized information systems heavy reliance on headquarters
heavy reliance on headquarters
Media buying is an example of a(n) _____ market. vertical horizontal symmetric asymmetric
horizontal
The _____ component of an enterprise resource planning (ERP) system provides information on assessing job candidates human resources supply chain unified database customer relationship management
human resources
The Web organizes information by using _____, meaning documents that include embedded references to audio, text, images, video, or other documents. spyware hypermedia newsgroups kernels
hypermedia
External users of an organization's information system are: refrained from providing feedback its customers, contractors, and suppliers typically part of a task force the employees who use the system
its customers, contractors, and suppliers
_____ is a technique used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks. supply chain management collaborative filtering collaborative forecasting knowledge management
knowledge management
some companies create separate web sites for each country in which they do business; this is called _____ of a web site standardization localization centralization generalization
localization
In the design phase of the systems development life cycle (SDLC), the _____ design indicates hardware and software, such as specifying Linux servers and Windows clients. layout physical conceptual logical
logical
The _____ factor involves how immune a communication medium is to outside electronic interference bandwidth range cost noise
noise
With_____ outsourcing, an organization chooses an outsourcing company in any part of the world (usually a country farther away than a neighboring country), as long as it can provide the needed services. onshore nearshore offshore onsite
offshore
With _____ outsourcing, an organization chooses an outsourcing company in the same country. onshore nearshore offshore farshore
onshore
During the planning phase of the systems development life cycle (SDLC), in _____ conversion, the old and new systems run simultaneously for a short time to ensure the new system works correctly parallel phased-in phased-out plunge pilot
parallel
Using _____ requires gathering a lot of information about customers preferences and shopping patterns, and some customers get impatient with answering long surveys about preferences. cybersquatting customization personalization replication
personalization
During the planning phase of the systems development life cycle (SDLC), in _____ conversion, the analyst introduces an information system in only a limited area of an organization, such as a division or department. parallel phased-in phased-out plunge pilot
pilot
During the implementation phase of the systems development life cycle (SDLC), in _____ conversion, an old system is stopped and a new system is implemented. parallel phased-in phased-out plunge pilot
plunge
In the context of Internet-enabled supply chain management (SCM), bargaining and renegotiating prices and term agreements are a part of _____ activities. order processing purchasing/procurement production scheduling inventory management
purchasing/procurement
With ____ technology, information is sent to users based on their previous inquiries, interests, or specifications. pull push really simple syndication smartcard
push
In the _____ phase of the systems development life cycle (SDLC), a problem is defined and alternatives are generated for solving it. planning requirements-gathering and analysis design implementation and maintenance
requirements-gathering and analysis
_____ is a method for improving the volume or quality of traffic to a web site value chain analysis search engine optimization packet switching social engineering
search engine optimization
Google, Bing, and Ask.com are examples of _____. directories search engines Web browsers Web applications
search engines
Companies exclusively using business-to-consumer (B2C) applications: sell directly to consumers rely on physical storefronts for customer interactions are called brick-and-mortar companies involve consumers selling products and services to their business
sell directly to consumers
One of the issues with a global information system (GIS) is that too much _____ can decrease an organization's flexibility in responding to local preferences and even time differences. localization regionalizing standardization customization
standardization
A(n) _____ is the address of a document or site on the Internet. top level domain (TLD) uniform resource locator (URL) Internet protocol (IP) Really Simple Syndication (RSS) feed
uniform resource locator (URL)
_____ networks offer electronic data interchange standards, encryption, secure e-mail, data synchronization, and other services to conduct international business. crawler-based value-added human-powered brick-and-mortar
value-based
