Ivey Ch. 5

Which of the following suggestions may encourage clients to talk more freely with you? a. Build trust at the client's pace. b. Accept some randomness. c. Search for concrete specifics. d. All of these

d. All of these

In working with children, it helps if a. you build trust and rapport first. b. you avoid leading questions. c. you use concrete language. d. you do all of these

d. you do all of these

Why is it important to find a balance in using questions in the interview?

-Some trainees will like using questions so much that they will not give enough attention to critical listening skills -Excessive use of questions takes the focus from the client and gives too much power to the interviewer

___________ is key in empathic understanding

Concreteness

Which type of questions tend to be the most open?

Could/would

__________ regard and respect for the client are essential for future growth. This is illustrated in neuroscience research.

Positive

T or F: Many open questions are too broad for children to understand

T

T or F: Many theorists and practitioners maintain that questions are best learned after expertise is developed in the reflective listening skills

T

What are some examples of open questions that aim for concreteness and specifics?

"Could you give me a specific example of...?" "What do you mean by...?"

Multiple questions

Another form of bombardment, throwing out too many questions at once may confuse clients. However, it may enable clients to select which question they prefer to answer

The ___________ framework provides a comprehensive picture of the client's experience

Antecedent-behavior-consequences-thoughts-emotions

antecedent

Draw out the linear sequence of the story

What can help children talk in therapy?

If they have something to do with their hands, e.g., drawing, playing with small toys, or playing with a dollhouse

Positive emotions are located in many areas, but the nearby nucleus accumbens sends out signals to the ________________, enabling focus on the positive

Pre-frontal cortex (PFC)

Questions as statements

Some interviewers may use questions as a way to sell their own points of view. If you are going to make a statement, do not frame it as a question. E.g., instead of "Don't you think it would be helpful if you studied more?" vs. "What occurs to you as you think about improving your grades?"

T or F: Questions from culturally different interviewers may be met with distrust, and only grudging answers may be given

T

T or F: Questions place power with the interviewer

T

T or F: Rapid-fire questions may be perceived as grilling and promote distrust

T

Jamila: Could you tell me specifically what happened when you sat down and faced Jon's challenge directly? What is Jamila doing here? a. Continuing to make the positive asset search more specific. b. Taking Kelly off topic. c. Imposing her ideas in Kelly's head through effective questioning. d. Carrying the positive asset search too far.

a. Continuing to make the positive asset search more specific.

Jamila: I hear you. Peter is getting even more difficult and seems to be affecting your team as well. It's really stressing you out, and you look upset. Is that pretty much how are you feeling about things?Which of the following is "most correct"? a. Jamila's question is a perception check or check-out that is used to determine the accuracy of her summary of what has been said so far. b. Jamila has been actively paraphrasing Kelly's comments. c. Jamila has asked a closed question. d. We can predict that Kelly will give a long response to this longer interviewer statement.

a. Jamila's question is a perception check or check-out that is used to determine the accuracy of her summary of what has been said so far.

Jamila: Hi, Kelly. What's happening with you today? What do you predict that Kelly will say in response to this question? a. She will talk about facts. b. She will talk about feelings. c. She will talk about specific behaviors. d. She will talk about reasons she came in.

a. She will talk about facts

Jamila: And, Kelly, how did you feel when he said that? What do you predict that Kelly will say in response to this open question? a. She will talk about her feelings. b. She will give a short answer, as the question is too broad. c. She will provide more specifics as to what happened with Peter. d. She will talk about the reasons she came in.

a. She will talk about her feelings.

Negative emotions and feelings originate primarily in the _____________, deep in the limbic system of the brain.

amygdala

Which of the following questions may help you clarify the statements of a client who talks in abstract form with many vague generalities? a. Could you tell me more? b. What happened specifically? c. How do you feel about that? d. What else?

b. What happened specifically?

According to the authors, all but which one of the following are dangers of questions? a. The client may be put on the defensive by why questions. b. The interviewer can take too much control of the session. c. Client stories may be made more concrete and specific through questioning strategies. d. In cross-cultural situations, too many questions may destroy the relationship.

c. Client stories may be made more concrete and specific through questioning strategies.

Jamila: Gender can be an issue; men do put women down at times. Would you be willing to consider that possibility? How might we analyze Jamila's question? Which of the following makes the most sense to you? a. Jamila's open question is oriented to getting Kelly to think about the situation in the same way that she—the interviewer—does. b. Jamila has acted inappropriately and is leading the client too much through questions. c. Feminist theory, and increasingly interviewing theory in general, supports this type of information giving, particularly when the client is encouraged to explore and make up her own mind. d. Feminist theory is concerned with helping women see themselves in a social context, and it is the responsibility of the interviewer to speak forthrightly on these issues at times.

c. Feminist theory, and increasingly interviewing theory in general, supports this type of information giving, particularly when the client is encouraged to explore and make up her own mind.

Jamila: More problems? Could you share more with me about what's been happening lately? What do you predict that Kelly will say in response to this question? a. She will talk about her feelings. b. She will give a short answer, as the question is too broad this early in the session. c. She will explore the issue in more depth in her own way. d. She will talk about the reasons she came in.

c. She will explore the issue in more depth in her own way.

Communication from the counselor needs to be _________ and easy for the client to understand.

concrete

Jamila: So, the problem is becoming clearer. You want a working team, and you want Peter to be part of it. We can explore the possibility of assertiveness training as a way to deal with Peter. But before that, what do you bring to this situation that will help you deal with him? What is your prediction as to what Kelly might say next? a. Kelly will continue to outline the difficulties with Peter. b. Kelly will seek information on feminist theory. c. Kelly will talk about more problems that she has in other areas. d. Kelly will talk about her strengths and positive assets

d. Kelly will talk about her strengths and positive assets

Jamila: Kelly, so far we have focused mainly on your difficulties. But let's stop a moment and look at your strengths. First of all, we both know you have done good work with your team over several months now, and you have a good relationship with them, so you have their support. I've noticed that even though Peter gets to you, even in here you manage to hold your cool. You do lots of things right. What else could we include as your resources and positive assets as we look at this situation? What is your prediction as to what Kelly might say next? a. Kelly will want to discuss the difficulties with Peter. b. Kelly will avoid talking about her strengths. c. Kelly will talk about more problems that she has in other areas. d. Kelly will talk about her strengths and positive assets in even more detail.

d. Kelly will talk about her strengths and positive assets in even more detail.

Jamila: Underneath it all, you're furious. Kelly, why do you imagine he is doing that to you? What do you predict that Kelly will say in response to this question? a. She will talk about the facts of the situation. b. She will talk about her feelings about Peter. c. She will provide more specifics as to what happened with Peter. d. She will talk about reasons

d. She will talk about reasons

Jamila: Let's change the pace a bit. Could you give me a specific example of an exchange you had with Peter last week that didn't work well? What can you expect from this question? a. We can expect that this will lead to more emotional expression. b. We can expect that this will lead to less emotional expression. c. We can anticipate a general summary of what occurred with Peter. d. We can expect concrete specifics of what occurred with Peter

d. We can expect concrete specifics of what occurred with Peter

Which series of openers are most appropriate for open questions? a. Could, can, would, do, is, are b. Do, is, are, who, what, why, could c. Could, would, why, do, is, who d. Who, what, when, where, why, could, would, can

d. Who, what, when, where, why, could, would, can

Why questions can put interviewees on the _________ and cause discomfort. Any question that evokes a sense of being attacked can cause discomfort and defensiveness.

defensive

"Why" questions often lead to...

discussion of reasons

"How" questions often lead to...

exploration of feelings or process

"What" questions often lead to...

facts and information

behavior

focus on observable concrete actions

Could/can/would questions tend to elicit...

general framing or summary

consequence

help the client see the result of an event

Closed questions tend to begin with...

is, are, or do

Emotions

relating to emotional regulation involving the limbic system and hormonal impact on the brain and body

thoughts

relating to thoughts and cognition (Prefrontal cortex TAP executive system)

Counselors are interested in __________ feelings, thoughts, and examples of actions

specific

Bombardment/grilling

too many questions may give too much control to the interviewer and tend to put clients on the defensive

Empathy requires that you...

understand specifically what your client is saying

Open questions tend to begin with...

what, how, why, or could/would