Lean Six Sigma Green Belt

All the above

A GB's Supervisor can support the LSS/CI program by...

At least 80%

A Product Family refers to a group of products that go through the same or similar process steps, with similar process times and demand rates. How much of the same processing steps are usually shared?

inputs that do not meet its requirements.

A SIPOC is the first tool the team may use as it begins to identify process shortcomings that do not meet customer requirements and...

current reality tree

A TOC tool which is used to examine the cause and effect logic behind the current situation and which helps determine why that situation is different from its preferred state is the...

in-depth qualitative interviews with a small number of carefully selected people.

A focus group can be defined as...

Act

A new process is standardized and implemented in which PDCA phase?

Student Syndrome.

A person waiting until the last possible moment before fully applying themselves to completing a task is an example of...

Level One process map.

A process map that provides an end-to-end view in only three to five steps is a...

the SIPOC tool.

A project's scope is best determined when using...

WBS (Work Breakdown Structure).

A tool that helps turn a large, seemingly overwhelming amount of work into tasks that are doable, manageable, and measurable is called a...

Must-be.

After checking in at your hotel, you go to your room and discover that the room has not been cleaned. This is an example of which element of a Kano analysis...

cause and effect relationships.

All of the following should be included in a process map except...

Define Customer Value

At what step of the Lean Roadmap would the GB begin his/her work?​

establishes a workplace free from waste and defects.

Before beginning the ACT step, we verify that the plan developed in the first three PDCA steps...

clearly define the boundaries of the process.

Before beginning the actual task of mapping a process it is important to...

problem, opportunity, and risk.

Customer needs can be categorized into three forms. They are...

Inputs needed in order to prepare the SIPOC diagram

Financial goals for the company and for the project; defect data and quality goals for the project; and the Voice of the Customer. These are examples of which of the following?

involves his/her day-to-day job functions and is within a process they are very familiar with.

Green Belts normally lead an improvement project that...

Guides organizations to create and maintain an organized, clean and safe work environment as a foundation for achieving Lean

How is 5S/6S utilized during Lean improvement activities?

Plan

Identifying and analyzing the problem occurs in which PDCA phase?

CTQ

If a customer requires a defect-free product, this is called a...

denote a process task.

In a process map the rectangle is used to...

non-physical constraints.

In a theory of constraints context, policies, rules, measurements, and training are examples of...

the system constraint, or weak link

In a theory of constraints system, throughput of the process is determined by...

meaningful data

In order for VOC to be useful, we need to be able to convert customer requirements into...

Define/Measure

In the DMAIC lifecycle, the initial Voice of the Customer analysis should be done in which project phase?

Long-Term objectives

In the Hoshin Kanri Matrix, the leadership team begins by listing in the first box the organization's

the bottleneck operation.

In the theory of constraints, the pace of a non-bottleneck production operation is controlled by the pace of...

Preparation

In this activity of a Kaizen Event the project is defined, readiness is checked, and communication occurs.

Transactional Process

In today's Lean terminology, what are processes associated with non-manufacturing areas of business or administration are referred to as?

define

In what DMAIC phase is the Project Charter approved?​

in a service process

In what type of process is the customer actually a part of the process?

Exploration

In which of the four change transition stages do organizations begin to see results from their change efforts and experience increased curiosity and boosted morale?

Define

In which phase of the DMAIC roadmap are the customer's requirements identified?

Training sessions and information-sharing meetings.

Information is primarily communicated one-way in:

office, service

Lean transactional processes can be broken down into two primary functions. What are those two functions?

strengthening the weakest link the chain

One of the key ideas in Goldratt's theory of constraints is to maximize system performance by...

become familiar with the methodologies and tools the Green Belt are using.​

One way a GB's Supervisor can promote the usage of Lean Six Sigma/Continuous Improvement is to...

assure good change management is used for solution implementation.

One way a GB's Supervisor can support a project is to...

serve on the Steering Committee that approves Black Belt projects.​

One way a Leader can support the LSS/CI program is to...

Do / Check.

PDCA is an iterative cycle. The two phases that are most often repeated are...

False

PDCA is only applicable in manufacturing and/or production processes

customers

Process expectations and requirements are established by...

an expectation gap, an unmet need, or a risk that the customer is experiencing.

Process improvement projects typically start because of...

Control

Responsibilities for the improvement project will transition from the Improvement Team to the Operations Team in which DMAIC phase?

A management framework for thinking about process economics, quality, and customers

Six Sigma has been described as a commitment to your customers, a statistical measurement of processes, and which of the following?

occurs when each individual function runs at peak performance without considering other functions or needs.

Sub-optimization...

guides the whole project and keeps the team on task.

The Goal or AIM Statement...

representatives of the groups who execute process steps before and after the work activity in question.

The Kaizen Event team should include several people who perform the work that is the target of the event as well as....

responsiveness

The Lean concepts of Just in Time and Continous flow focus on

True

The Preparation phase of a Kaizen Event typically takes four weeks to properly complete.

goal or AIM statement.

The amount of improvement a team expects to achieve as a result of the project is defined in the...

protects the critical chain

The buffer in a theory of constraints system...

sets the pace

The drum in a theory of constraints system...

1) Plan the process mapping exercise 2) Confirm the process scope 3) Gather data and information 4) Create a draft map 5) Validate and finalize.

The five basic steps for creating a process map are...

Plan, Develop, Collect, Analyze, and Integrate

The five steps of a VOC Study are...

People involved in the process.

The people needed to create a process map are:

project charter.

The roadmap a team uses to manage and control resources, time and money to meet improvement objectives is the...

controls material release duration in order to keep the buffer at a certain level

The rope in a theory of constraints system...

they are not supported properly and lack of good change management.​

The two biggest reasons Lean Six Sigma/Continuous Improvement projects "fail" are...

KPOVs

Things that are measured as the outputs of the process are called?

an ongoing process.

VOC is...

Teamwork, waste elimination, discipline, and rapid execution

What are the four keys to a successful Kaizen Event?

internal and external drivers

What are the two categories of change drivers?

Compares steps across products and identify families.

What describes the use of a Product Family Matrix?

Personnel do not welcome change. They are happy the way things are.

What difficulty is often experienced while implementing Lean within a typical office environment?

Supplier, Inputs, Process, Outputs, Customers

What does SIPOC stand for?

Requirements

What does the "r" in SIPOCr stand for?

An improved response to customer requirements

What is one benefit of implementing Lean methodologies within business processes?

Office output is often intangible and can take the form of information flow.

What is the basic difference in detecting waste in manufacturing and transactional environments?

understand what is actually being done and why it is being done.

When creating a process map, the purpose of a walkthrough is to...

"walk the process" in order to develop an accurate representation.

When developing a process map...

make sure that it is an "as is" representation of the process.

When developing an initial process map...

their commitment to serving customers and their problem-solving abilities.

When selecting team members for an improvement project it is important to consider...

not very well defined or documented. As a result it is often difficult to define defects or errors.

When starting a typical office improvement project, the improvement team will often find that transactional processes are...

It should take a short time to develop the initial draft of the SIPOC. It should then get input from customers and suppliers. Finally, after defining boundaries, the team should get together to revisit the SIPOC in more detail.

When the team is first scoping the project and wants to construct a thorough SIPOC, what should its approach be?

Customer pain points or business imperatives​

Where do Leaders get Black Belt project ideas from?

Voice of the Customer (VOC)

Where does the Project Charter's Measurable Goal come from?

standard work

Which Lean tool enables flow by defining the sequence of steps and the time required to perform them?

Feeding Buffer

Which buffer is placed at the end of each task, and protects the critical chain process from variation due to non-critical tasks?

Project Buffer

Which buffer protects the due date from variation that can occur in the critical chain?

Decision-making and problem-solving

Which meetings have the highest potential for conflict?

failure to acknowledge the reality of change and tendency to avoid discussing changes

Which of the following best describes characteristics of people going through Stage 1 of the four change transition phases?

Implementing the Current Value Stream map

Which of the following is NOT among the three key techniques for improving a business transactional process?

workforce diversity

Which of the following is NOT an external driver of change?

commitment

Which of the following is NOT one of the five attributes of resilient people?

All team members commit to focus on the Kaizen Event full time for the entire event.

Which of the following is a characteristic of successful Kaizen Event?

Deployment Champion

Which of the following roles often serves as the resource for removing roadblocks and resistance?

Reduces variation and eliminates defects

Which of the following statements regarding Six Sigma is correct?

Team Launch.

Which one of the following activities are where the team's mission, ground rules, responsibilities, and behavior and feedback determined?

Diamond

Which one of the following symbols denotes a decision point on a process map?

Critical to Quality Variables

Which one of the following terms describes the product or service characteristics that are defined by the customer (internal or external) as important to their needs?

Communication Plan

Which plan is created to ensure that the champion, mentor, process owner, and key stakeholders are aware of the team's purpose, objectives, members, meetings and deliverables?

Business Case

Which term best describes this definition? "Articulate the general need to the business while linking the project to an organizational goal or a customer need."

Define, Measure, Analyze, Improve, Control (DMAIC)

Which term describes the Six Sigma Roadmap used for process improvement?

Quality Function Deployment

Which tool ties VOC, competitive analysis, and technical results to product and service designs?

Problem-solving

Which type of meeting is common in an organization that includes improvement teams and planning sessions?

Executive Champion

Who is responsible for the sponsorship and commitment of an organization to the Lean Methodology?

The Green Belt's Supervisor.​

Whose responsibility is it to help secure the resources an improvement team requires?

Attractive

You check into a hotel and find a mint on the pillow case. This is an example of which one of Dr. Kano's customer requirements?