LESSON 4 - Interpersonal Skills in Organizations 7e

An employee who is authorized and enabled to be effective in his or her own role and has the ability to guide others in their roles is best referred to as a(n) _____.

involved employee

Edward is trying to increase his EQ. What strategies will help him in his goal? (Check all that apply.)

- Approaching a difficult situation objectively instead of overreacting - Considering others in all his decisions

Identify effective practices to be followed in managing stress. (Check all that apply.)

- Being open about one's thoughts and emotions - Seeking help from others at work - Using mental imagery and visualization - Recording one's thoughts in a journal

Identify the key impacts of EQ in leadership. (Check all that apply.)

- Better adaptation and change - Increased concern for acquiring new skills - Greater optimism and increased influence on positive teaming

Identify the advantages of emotional intelligence. (Check all that apply.)

- It helps people develop new behaviors, goals, and attitudes toward themselves as well as others. - It allows individuals to learn about their feelings and emotions and how to use them effectively.

Which of the following are effective time management practices? (Check all that apply.)

- Prioritizing activities based on their level of importance - Delegating tasks and activities to others if possible

An advantage of good fear is that it _____. (Check all that apply.)

- keeps a person from dangerous situations - maintains one's alertness and vigilance - enhances a person's enthusiasm

What are the disadvantages of procrastination? (Check all that apply.)

-It causes co-workers to alienate the person who procrastinates. - It does not allow time to ensure the accuracy and quality of work done. - It increases the stress associated with a task.

Identify the person who uses visualization and mental imagery as a strategy for managing stress.

Alice, who pictures herself as her department's head in five years

anxiety: worry:

Anxiety: A person's preoccupation with an expected threat Worry: A person's internal struggle to develop a strategy that helps him or her escape an anticipated threat

Cognitive strategies: Behavioral strategies:

Cognitive strategies: They are intended to influence a person's thoughts, emotions, and well-being. Behavioral strategies: They are intended to alter a person's conduct and actions to improve his or her situation.

cognitive strategies: behavioral strategies:

Cognitive strategies: They are intended to influence a person's thoughts, emotions, and well-being. Behavioral strategies: They are intended to alter a person's conduct and actions to improve his or her situation.

What is the difference between EQ and IQ?

EQ affects one's ability to use emotions at work and personal life, while IQ affects one's ability to reason and think analytically.

_____ refers to an awareness about one's own emotional and rational reactions that is crucial for effective self-management.

Emotional Intelligence

In the context of organizational responses to stress, which of the following categories of stress management programs is most likely to involve providing professional counseling services to employees?

Employee assistance programs

Eustress: Distress:

Eustress: A person striving to perform better out of stress in his new job Distress: A person experiencing job dissatisfaction due to a high level of stress in his current job

Eustress: Distress:

Eustress: It generates productivity and enthusiasm. Distress: It dampens people's spirits and negatively impacts their physical or mental health.

True or false: Emotional intelligence is different from emotional quotient (EQ).

False

True or false: Self-management is an innate trait rather than a learned behavior.

False

Raj prefers to complete the most demanding tasks at work in the first half of the day because he feels he is most productive during that time, and it gives him sufficient time during the rest of the day to focus on tasks that are relatively less stressful. What time management strategy does this scenario best illustrate?

Finding one's optimal working time

Which of the following is a part of behavioral strategies for stress management?

Goal planning

Which of the following practices is central to the concept of mindfulness-based stress reduction?

Holding an intended object in mind

Which of the following is an impact of time management on an individual?

It helps a person achieve a balance between work and personal life.

Which of the following statements is true of fear?

It is one of the most common obstacles to interpersonal effectiveness.

How does bad fear impact a person?

It stops a person from propelling forward.

As a result of improper stress management, which of the following individuals is most likely to be experiencing psychological stress as opposed to physiological or organizational stress?

Mark, who has become highly irritable and violent due to problems in his factory

_____ is a highly structured educational approach that helps people achieve a greater sense of control and lower their day-to-day stress through meditation and yoga exercises.

Mindfulness-based stress reduction

Self-awareness Self-regulation Motivation Empathy Social skills

Self-awareness- Ability to identify emotions and their effects on self and others Self-regulation- Ability to manage emotions and impulses that are damaging Motivation- Ability to remain determined in the face of adversity Empathy- Ability to understand and relate to others' feelings Social skills- Ability to connect with others

Which of the following is one of the five components of emotional intelligence?

Self-regulation

Stress reduction intervention programs: Stress management training programs: Health promotion programs:

Stress reduction intervention programs: These programs involve attempts to alter the intensity and type of stressors that affect employees and may include job enrichment, job rotation, employee empowerment, and so on. Stress management training programs: These programs focus on preventive courses that teach employees stress reduction skills such as relaxation procedures, meditation, and stress awareness and understanding. Health promotion programs: These programs educate employees about the mental and physical benefits of leading a better lifestyle in terms of wellness and often include fitness programs, medical screening, and so on.

Time famine is more prevalent in a workplace that has _____.

increased employee responsibility through empowerment

Anxiety and worry are components of _____.

anticipatory fear

Selena's technical skills are average, but she uses her people skills to build good relationships with her colleagues. She has the ability to know what is appropriate to say, when, and where. Her ability to control her feelings and relate to others' feelings has made her an extremely trustworthy person at her workplace. Selena's success can be attributed to her high level of _____ ___.

emotional intelligence

_____ is best described as a body's natural alarm system that helps individuals respond physiologically and psychologically to an actual or expected danger and threat.

fear

_____ is best described as people's tendency to avoid an undertaking because they expect to be criticized and humiliated if they are not successful.

fear of failure

An employee is said to be an involved employee if he or she is _____.

flexible and responsive to change

Beth gets extremely angry and irritable every time she is stuck in traffic. This indicates that Beth _____.

has high stress levels

Cathy is one of the project leads in an organization. Having a considerably high EQ has helped her coordinate work among her project members and build bonds between them. She has also been able to effectively use her social skills to influence them to collaborate and complete the project in time. In this scenario, developing her EQ has helped Cathy _____.

have a greater influence on positive teaming

EQ is considered to be as important or more important in the workplace than IQ because EQ _____.

helps to develop people skills, which contribute to professional success

Which of the following strategies will help increase an individual's EQ?

learning to cope with ambiguity and change

_____ is best described as the detrimental response individuals have to excessive pressures or other work-related demands placed on them that manifests as absenteeism, low morale, low productivity, and poor customer service.

organizational stress

Martha is a team lead in a software firm. She is responsible for the work of more than 20 team members. Due to excessive workload, she works extra hours every day and tends to regularly skip meals. As a result, she has developed gastrointestinal problems. This is an example of a(n) _____ response to improper stress management.

physiological

When stress is not managed effectively, it can result in a(n) _____ in which individuals develop physical problems due to the mental anguish associated with stress.

physiological response

Paul has the habit of completing his tasks only as the deadlines get really close. As a result, he never has enough time to review his work. He also finds himself constantly stressed as the quality of the work done at the last minute rarely meets the required standards. Paul finds himself unable to manage his time effectively because of his tendency to _____.

procrastinate work

Hugh, an employee of a firm, finds his work extremely stressful. He does not find time for his personal needs and is constantly preoccupied with work-related issues. This makes him prone to sudden bursts of anger and frequent mood swings. He also depends on alcohol to control his increasing stress levels. Hugh's condition exemplifies the _____ effects of improper stress management.

psychological

The effort taken to exercise control over one's own decision making and behavior by evaluating problems and developing specific goals and strategies to help construct an environment to deal with those problems is best described as _____.

self-management

An enduring commitment to control and regulate one's emotions, feelings, performance, desires, and any other behaviors is known as _____.

self-regulation

_____ is considered to play a significant role in realizing the benefits of any stress management programs.

self-regulation

_____________________________ is best defined as the nonspecific reaction of one's body to any demand made upon it.

stress

The extent to which individuals allow the cause of stress to affect them is referred to as their _____________________________.

stress levels

_____ refers to the efforts taken by a person to alter perceptions and behavior when personal resources are not enough to meet extrinsic and intrinsic demands.

stress management

A situation, person, or task that causes an individual to feel stressed, exhausted, or lose control is known as a(n) ________________________.

stressor

Lucy is one of the project managers at PA Group Inc. She is very particular about the quality of work. Whenever she receives work of substandard quality from her team members, she gets worked up and angry. In this case, her subordinates' incompetencies serves as a(n) _____ for Lucy.

stressor

Organizational stress is often difficult to manage because _____. Multiple choice question.

the factors causing the stress are rarely under control

Individuals are likely to develop fear of failure when they _____.

think that others are likely to respond with criticism, an attack, or neglect

The feeling that one has too much work to do but insufficient time to do it is known as _____.

time famine

The ability of individuals to effectively allocate their time and resources to accomplish their objectives is known as

time management