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When a mentally challenged candidate is overlooked by a recruiter even though he possesses skills that are perfect for the job, which perceptual distortion is likely to be experienced by the recruiter? a) Halo effect b) Selective perception c) Ability stereotypes d) Projection e) Self-fulfilling prophecy

c) Ability stereotypes

When your manager increases your job content by giving you more responsibility for planning and evaluating duties, which job design approach is being used? a) Job simplification b) Job enlargement c) Job enrichment d) Job rotation e) Process reengineering

c) Job enrichment

Which of the following statements does not accurately describe high self-monitors?

- High self-monitors ignores the behavior of others - They seldom experience a boost in job performance

prescriptive model assumptions

1. all relevant information present 2. clear, constant preferences 3. no time constraints and unlimited information processing

Authoritarian personality

A type of personality that Adorno argued was especially susceptible to obeying people in authority. Such individuals are also thought to be submissive to those of higher status and dismissive of inferiors.

Which of the following statements about impression management is false? A.Impression management is generally damaging to careers B. Ingratiation can improve your performance appraisal results C. Ingratiation can make your boss like you more D. Too little impression management can cause you to be overlooked by your boss E. Too much impression management can get you labeled a "phony"

A.Impression management is generally damaging to careers

Schema

An automatically created cognitive framework that helps guide the way we think about and understand the society around us

Demographic trends driving workforce diversity in American society today include

An increasing percentage of people of color in the labor force

The following are examples of coping skills: Select all that apply.

Asking for help or reprioritizing tasks Attempting to reframe a problem

Sarah is using the JCM (job characteristics model) to redesign jobs for her small team of writers. After carefully analyzing their jobs, she determines that while their jobs are high in skill variety, task identity, task significance, and autonomy, they receive little feedback about their work. Which of the following steps will enable Sarah to improve this aspect of their jobs? A) adding editing and proof-reading duties to their existing work B) allowing the writers to directly conduct business with their clients C) allowing writers to choose their topics and assignments D) making employees responsible for executing a piece of work from start to finish

B) allowing the writers to directly conduct business with their clients

In management by objectives (MBO), the supervisor/team leader and subordinates/team members formally agree on all of the following except A. plans for accomplishing the performance objectives. B. procedures for reviewing performance results. C. standards for measuring the accomplishment of objectives. D. procedures for distributing rewards based on performance results. E. performance objectives for a specific time period.

D. procedures for distributing rewards based on performance results.

If everyone using the same equipment performs poorly, the tendency is to attribute any one person's poor performance to __________ causes; but if other people using the equipment perform well while one person performs poorly, the tendency is to attribute that individual's poor performance to __________ causes.

External; Internal

A schema is an abstract set of features commonly associated with members of a particular category

False

Impression management is more important in face-to-face meetings than in online interactions. True False

False

Mason, the director of engineering at Frost Inc. was very impressed that Blake, a production engineer, had not missed a single day of work in the past 12-month period. Mason rated Blake very high on all dimensions of his performance appraisal just based on this one aspect of Blake's performance. This error in the performance appraisal process is known as a__________.

Halo Effect

simplifying strategies or "rules of thumb" used to make decisions

Heuristics

Which of the following is a direct application of goal setting theory? Job rotation, enlargement, or enrichment Merit pay, profit sharing, or employee stock ownership Management by Objectives (MBO)

Management by Objectives (MBO) All three of these are examples of how organizations use motivation theories to keep their employees motivated, but Management by Objectives is a direct application of goal setting theory.

traits involved with the big five personality trait of conscientiousness are

Other personality traits ((high) extraversion, (low) agreeableness, (high) openness and (high) neuroticism are also linked to this complex behavior. Conscientiousness, along with (lower) openness, is also one of the trait markers of political conservatism.

Emily is considered to be an excellent production manager. However, she tends to give attention only to those aspects of the organization that affect her own production operation and to not notice the concerns of other departments. From a perceptual perspective, Emily is guilty of which perceptual distortion?

Selective perception

A contrast effect occurs when an individual's characteristics are compared with those of others who have been recently encountered and who rank higher or lower on the same characteristics.

TRUE

Stereotypes obscure individual differences; that is, they can prevent managers from getting to know people as individuals and from accurately assessing their needs, preferences, and abilities.

TRUE

Which of the following is not a correct way of raising a motivating potential score? a) Reducing tasks to create smaller jobs. b) Opening feedback channels to enable workers to know how well they are doing. c) Establishing client relationships to enable employees to experience feedback directly from customers. d) Employing vertical loading to create more planning opportunities. e) Employing vertical loading to create more controlling responsibilities.

a

sources of diversity in the workplace

age, gender, religion, race, sexual orientation -capabilities, education, experience, appearance

If you are a manager and have one extremely exceptional employee, you need to guard against __________ when evaluating the work of your other employees, because you may have the tendency to compare the characteristics of your other employees with those of the exceptional employee. a) contrast effects b) halo effects c) selective perception d) self-fulfilling prophecy e) project errors

contrast effects

Organizational behavior goals include all of the following EXCEPT: a) improve the performance of people. b) improve the performance of groups. c) improve the performance of organizations. d) improve the quality of overall work life. e) improve the level of organizational profits.

e. improve the level of organizational profits

Ethics Mindfulnesses

enriched awareness that leads to consistent ethical behavior

Research finds that financial capital is the building block of organizational success. True False

false

Emotions matter in the workplace because they

impact all interpersonal aspects of the organization, spread throughout the team or work group, influence how we interpret events

leaking pipeline

is a phrase coined to describe how women have not reached the highest levels of organizations.

in considering the congruence model an organization's goal is to have alignment between

leadership strategy formal organization and informal organization

Managers who use goal-setting theory to motivate employees should ____.

make sure workers truly accept organizational goals

According to Herzberg, major difference between motivator and hygiene factors includes:

motivators deal with job characteristics that are intrinsic to the job and hygiene factors deal with characteristics of environment or factors extrinsic to the job

A family restaurant based in the English speaking providence of Ontario, was planning on opening a catering business in the French-speaking areas of Canada, This restaurant would need employees with which of the following dimensions of personality?

openness to experience

Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT: A. psychology. B. sociology. C. anthropology. D. economics. E physics.

physics

Important dimensions of emotional intelligence include all of the following human skills EXCEPT: empathy self-awareness self-regulation social skill technical skill

technical skill

fundamental attribution error is

the tendency to attribute the behavior of others to internal, personal characteristics, while ignoring or underestimating the effects of external, situational factors; an attributional bias that is common in individualistic cultures

Impression management is a persons systematic attempt to influence how others perceive us and flattering others to favorably impress them

ture