MAN Chapter 9

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Working conditions Job security Employee compensation Employee benefits

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

It creates legal risk due to the perception of bias. The system gets rid of talented as well as untalented people. It results in reduced employee performance.

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

When crafting a solution to a problem during a performance appraisal, what should employers do?

Make themselves available for further questions or feedback. Get the employee's input.

Which two of the following are concerns that a manager should consider when an employee is promoted?

Nondiscrimination Fairness

Which legislative act was passed to ensure safe and healthy working conditions for employees?

Occupational Safety and Health Act (OSHA)

Programs that help employees to integrate and transition to new jobs by making them familiar with corporate policies, procedures, cultures, and politics by clarifying work-role expectations and responsibilities are known as _________ programs.

onboarding

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

_______ occurs when an employee retires or when the company eliminates his or her job, and the employer leaves the vacancy unfilled.

Attrition

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

Discipline

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Evaluation

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

Fair Labor Standards Act

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Compensation includes:

wages or salaries benefits incentives

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

Assessment

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Civil Rights Act of 1964

Research has shown that an effective employee socialization program has which of the following effects?

Enhanced job satisfaction Improved employee performance Reduced turnover

Which of these are common methods for conducting job interviews? (Check all that apply.)

Phone call Face-to-face

Which of the following two initiatives are the focus of strategic human resource planning? (Check all that apply.)

Predicting future employee needs Understanding current employee needs

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

Downsizing

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

The system gets rid of talented as well as untalented people. It results in reduced employee performance. It creates legal risk due to the perception of bias.

Many employers are wary of giving references for which of the following reasons?

They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. They fear that negative reviews may result in former employees suing the company.

What strategy do employers use to eliminate the risk of bias in job interviews?

Use a committee of three or more people to design, conduct, and evaluate the interview.

Which of these are common methods for conducting job interviews? (Check all that apply.)

Videoconferencing Phone call Face-to-face

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic