MANA 3319 Test #2

Coaching as opposed to counseling

"Let's plan some time tomorrow for me to walk you through the audit process. I think I can help you see where you are making mistakes."

Once a manager has determined that the reason for the poor performance is due to a lack of ability, in what order should the manager explore options?

(1) Determine if the resources are adequate, (2) retrain the individual, and (3) redesign the job.

If you are designing a rewards program for your employees, what assumptions could you make?

(1) employees don't want to work hard or assume responsibility (2) establish easy goals first (3) make sure the program discriminates between high performers and low or average performers.

The four sources of conflict are?

(1) personality-defect (2) informational deficiency (3) role incompatibility (4) environmental stress. Which sources are correct?

If you have an extremely low tolerance for uncertainty and it is important to you that you get your way on something, which conflict response alternative would you probably use? A) Forcing B) Accommodating C) Avoiding D) Compromising E) Collaborating

A

If you want to increase your power by having information routed through your position and by increasing the technical sophistication of your work, what have you increased? A) Centrality of your position B) Latitude and flexibility of your job C) The visibility of your job D) The decision-making opportunities of your job

A

Which best describes a manager with personal attraction as a power base? A) Possesses personality characteristics that are remarkable to co-workers B) Is friends with specific co-workers C) Is knowledgeable so that people try to be his or her friend D) Acts congruently with the organizational value system

A

The issue involved is very important to you, but you are not too concerned about the relationship you have with the other individual. Which conflict response would you most likely use? A) Forcing B) Accommodating C) Avoiding D) Compromising E) Collaborating

A.

If you are looking to improve your flexibility, what should you do? A) Look for a position that has existed for a long time. All the problems associated with the position have been worked through. B) Look to be a participant at the formation of a group. C) Look to be a participant in a group later in its life cycle; in that way you can avoid all the conflict. D) Look to work in a company that values reliable performance.

B

If you would like to expand your power base horizontally, what could you do? A) Have lunch with co-workers in your department every day B) Have lunch with workers from other departments C) Focus on increasing your power through the formal organizational powers D) Do an excellent job on all your assignments

B

In effectively handling a conflict, what should you do? A) Adopt the most appropriate approach based on your dominant personality characteristics. B) Adopt the most appropriate approach depending on the nature of the conflict. C) Always choose collaboration.

B

Managers help employees by addressing problems involving employee attitudes. When managers do this, what is it called? A) Coaching B) Counseling C) Empowerment D) Discipline

B

Mary has decided to set the following goal: To do the best she can in her management class this semester and to keep up with the readings. Mary's goal satisfies which criteria? A. Being measurable and behavioral B. Being consistent C. Being appropriately challenging D. Being specific

B. Being consistent

A fast-food company does not promote anyone to manager unless he or she started at the beginning, flipping burgers. This is an example of a company promoting which type of power? A) Relevance power B) Visibility power C) Legitimacy power D) Effort power E) Attraction power

C

If you present a problem to someone, and he/she gets the general drift of your message but fails to comprehend how serious the problem is to you, what should you do? A) Forget about it because that person will never change B) Accept it because he/she did hear your message C) Persist until the problem is recognized D) Increase the level of conflict by forcing the issue

C

What are two major problems that result when principles of supportive communication are not followed while coaching or counseling subordinates? A) The person shows anger, aggression, competitiveness, and avoidance, and the person dislikes the one sending the message. B) The person feels put down, ineffectual, or insignificant, and the person is not trustworthy. C) The person feels put down, ineffectual, or insignificant, and the person shows anger, aggression, competitiveness, and avoidance. D) The person is not trustworthy, and the person dislikes the one sending the message.

C

What will a performance appraisal system that rewards initiative and innovation do? A) Decrease one's flexibility and therefore his/her power base B) May be too erratic to allow one to develop a strong power base C) Increase one's discretion and thus the potential for more power D) Promote more people to higher positions

C

What would conflict between people in different departments likely be based on? A) Personal differences B) Informational deficiency C) Role incompatibility D) Environmental stress E) Personality-defect theory

C Role Incompatibility

If a person desires to move up in the general management hierarchy, what should he/she build? A) Become a specialist B) Develop a niche C) Become a specialist while developing a niche D) Build a broad knowledge base

D

Which characteristics are important sources of personal power? A) Flexibility B) Criticality C) Relevance D) Knowledge

D

Having determined that June's poor work performance is related to a lack of ability, what is the first question you should ask?

Does June have the resources to do the job?

An effective goal program has goals that are specific, consistent, and appropriately challenging. What is missing?

Feedback

Task Enabling

Helping/facilitating another person's successful performance

You are a sales manager. One of your salespeople is named Reggie. He has 10 years of experience and appears to be very capable. He rarely calls you, and sales in his district are always good. You know sales lacks routine and one could say the tasks change from day to day. What type of management involvement does Reggie need? why?

Low involvement Reggie's desire for autonomy, his experience, ability, and task mastery are all high.

Downsizing creates uncertainty and thus what kind of stress?

Organizational Stress

When an employee does not perform at the level you expect, what steps should you take (in order) to reshape the behavior?

Reprimand, redirect, reward

Know the five core job characteristics most strongly related to job satisfaction.

Skill variety - # of different skills necessary to do a job Task identity - if employee does entire job or piece of a job Task significance - impact a job has on other people Autonomy - freedom employees have to do their job as they see fit Task feedback - extent to which its obvious that employee is doing job right

The outcome of supportive communication

The message is delivered accurately, and relationships are enhanced.

You manage individuals from many different countries and cultures. A manager remarks, "Well, they may be from different cultures but within the organization there is only one culture you need to worry about, the organization's culture." How should you respond to this statement?

You should disagree with the statement made by the manager.

A communication (global communication) that cuts off a dialogue is useless because it denies_____?

alternatives

What should subordinates perceive about their boss to feel a higher status in the organization and to feel higher morale? The boss has considerable _____?

clout

Know the five major conflict resolution principles.

forcing collaborating accommodating compromising avoiding

Someone having a tendency to finish someone' else's sentences' practices what type of communication?

invalidating

Which source of conflict is one of the more difficult to resolve?

personal differences

A negative view of "personal power" in contrast to an achievement-based characteristic_______?

power corrupts

Encouraging facial expressions and comments exemplify what type of response?

reflecting

The steps to descriptive communication are (1) objectively describe your observation, (2) describe your reaction to the behavior, (3) suggest a more acceptable alternative.

true

Sometimes evaluative statements are necessary. Some of which are most likely to cause defensiveness.

true ?

What guideline should a firm follow to attain the greatest motivational impact from a new awards programs?

use awards infrequently