Management #2

16. Until recent years, success in the business world was often defined as

*a. the bottom line. b. the number of years in the industry. c. the total revenue generated. d. size of the enterprise.

3. Which of the following questions is considered illegal in hiring decisions?

a. "Susan, why should we hire you?" b. "Susan, could you describe how you resolved any conflict, personal or professional, in your last organization?" *c. "Susan, you've been married for four years. So, when are you planning to have children?" d. "Susan, what contribution could you make to our organization if given the job?"

2. Which of the following is not a social cause of prejudice?

a. People form prejudices to raise their own self-esteem. b. Prejudice helps people define themselves and to feel socially accepted. c. Prejudice reduces the effort of analyzing inequality. *d. Prejudice is sanctioned by institutional support.

19. ________________ is a feeling successful people experience when they are afraid that they did not really succeed because of their own talents and hard work.

a. Placebo effect b. Diffusion of responsibility *c. Impostor phenomenon d. Learned helplessness

11. ________________ can be increased by focusing on input and output separately.

a. Task maturity b. Workplace morale *c. Productivity d. Time management

13. Tolerance is the

a. ability to withstand increasing doses of a substance. *b. the state of needing more and more of a substance to get the desired effect. c. capacity of the substance abuser to withstand prolonged "highs" and "lows" of intoxication. d. is the rehabilitative period when the substance abuser is isolated from the substance, under medical supervision.

8. According to the text, when encountering someone in need, many people look the other way because

a. agencies specializing in assisting such people have the sole responsibility for such acts. b. unless legally required, assisting someone could lead to unwanted litigation. *c. other people's goals or a group's pressures override the need. d. people subconsciously evaluate the relative worth of the need and only then do they act.

15. Which of the following is an example of a company-sponsored program that treats employees with substance abuse problems, marriage and family conflicts, and financial difficulty?

a. an assisted recovery program b. Project Hope c. a community action program (CAP) *d. an employee assistance program (EAP)

6. Even the most ethical persons are sometimes faced with ethical and moral dilemmas as

a. an expert knowledge in ethical issues is needed to identify the right course of action. b. the rest of the society does not reciprocate his or her ethical attitude. c. choosing from a set of ethical options is often difficult and sometimes even illegal. *d. the most ethical course of action isn't always clear-cut and obvious.

14. When supervisors suspect substance abuse is a problem, they should not directly accuse employees of having such problems because:

a. company policies should support the supervisor's accusations. b. unless proven by a drug-test, the supervisor cannot accuse anyone of substance abuse. *c. the employees may respond with denial and it could also lead to legal issues. d. freedom to consume any substance of their choice is guaranteed as a fundamental individual right for all citizens.

9. Traditional social responsibility says that a company or organization is responsible

a. for generating more jobs for the general public. b. to the stakeholders of the organization. c. to the government and general public. *d. only to itself and to making a profit.

7. _______________ is a term that means finding an excuse for behavior that causes embarrassment, shame, anxiety, or pain.

a. justification *b. rationalizing c. dissonance reduction d. ego state retrieval

12. Reasons for self-sabotage of our own efforts are mostly tied to the following except

a. lack of motivation b. low self-esteem or insecurity c. fear or apprehension *d. lack of feedback

10. Managerial mistakes that could lead to low ethical standards are the following except

a. lying or manipulation. b. favoritism. *c. wrong policies. d. fudging.

18. Psychological studies show that the strongest kinds of motivation come from ____________ rewards.

a. monetary b. tangible *c. internal d. measurable

1. According to Title VII of the Civil Rights Act of 1964 against discrimination, the definition of ________________ includes governments and other public institutions, schools and colleges, unions, and employment agencies.

a. offender b. organization c. establishment *d. employer

17. Intergenerational care refers to

a. the care offered to the younger generation by the older generation. b. the care given to the elderly by the younger generation. c. the day care for the sandwich generation. *d. the day care for children and elderly family members.

20. Entrepreneurship is

a. the determination that leads to success in your long-term goals. b. the ability to generate new and profitable ideas. *c. the risk taking entrance into your own enterprise. d. the designated position of authority in any business firm.

4. According to the text, the worst response to incidents of sexual harassment is

a. violence. *b. no response. c. a lawsuit. d. reciprocal harassment.

5. Equal status refers to the condition that occurs

a. when all employees feel equally discriminated within the company. b. when employees of the same status within the company have to face discrimination of the same nature. c. when companies hire employees who have equal qualifications and experience so as to avoid discrimination. *d. when companies hire employees who are frequent targets of discrimination into all levels within the company.