Management 3013 Chapter 1

What are Middle Managers responsible for?

for business units

What are Functional Managers responsible for?

for departments that perform specific tasks

What are First-line Managers responsible for?

for production of goods and services

What are General Managers responsible for?

for several departments

What are Top Managers responsible for?

for the entire organization

What are some rapid environmental shifts for the New Workplace?

-Technology -Globalization -Shifting social values

What are some benefits of using interim managers?

-The manager faces new and interesting challenges -The manager has some flexibility -No long-term commitment for the organization -An organization's use of specialist skills

Define a Top Manager

A CEO, CFO, or other manager who is one of the chief leaders of the organization

Define Organization

A group that comes together to meet common goals

Define Functional Manager

A manager who heads a department and supervises only one type of work or employee

What level in the management hierarchy would an executive director be?

A top Manager

Which of those best describe organizing?

Assigning responsibility for task accomplishment

What does a Resource allocator do?

Decide who gets resources schedule, budget, set priotities

What does a Leader do?

Direct and motivate subordinates; train, counsel, and communicate with subordinates.

The degree to which an organization achieves a stated goal refers to

Effectiveness

What are the roles for a Decisional Manager?

Entrepreneur Disturbance handler Resource allocator Negotiator

What are the roles for a Interpersonal Manager?

Figurehead Leader Liaison

What does a Disseminator do?

Forward information to other organization members; send memos and reports, make phone calls.

Name the Horizontal management types

Functional Managers General Managers

Critical management missteps include

Inability to build a team treating people as instruments Suppressing dissenting views poor communication skills

To meet the needs of the organization, all managers carry out the three major categories of roles. What are these categories?

Informational Interpersonal Decisional

What does an Entrepreneur do?

Initiate improvement projects, identify new ideas, delegate idea responsibility to others.

What does a Liaison do?

Maintain information links both inside and outside organization, use e-mail, phone calls and meetings

What are the roles of an Informational Manager?

Monitor Disseminator Spokesperson

What does a Figurehead do?

Perform ceremonial and symbolic duties such as greeting visitors, signing legal documents.

What are the four management functions

Planning Organization Leading Controlling

What does a Negotiator do?

Represent department during negotiation of union contracts, sales, purchases, budgets; represent departmental interests

What does a monitor do?

Seek and receive information, scan periodicals and reports, maintain personal contacts

What does a Disturbance handler do?

Take corrective action during disputes or crisis resolve conflicts amount subordinates adapt to environmental crises

Which skill includes specialized knowledge and analytical ability?

Technical

What is one of the important ideas in the text's definition of management?

The management functions of planning, organizing, leading, and controlling

Name the vertical management types

Top Managers Middle Managers First Line Managers

What does a Spokesperson do?

Transmit information to outsiders through speeches, reports, memos.

What is an Interpersonal Role?

it pertains to relationships with others and are related to the human skills described earlier

What is a Decisional Role?

it pertains to those events about which the manager must make a choice and take action

Define Leading

motivating others to help you accomplish goals

Define Organizational effectiveness

providing a product or service that customers value

Define Organizational efficiency

refers to the amount of resources used to achieve an organizational goal

Name the three categories of management skills

conceptual human technical

Define Management

the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources

Define Conceptual skill

the cognitive ability to see the organization as a whole system and the relationships among its parts

Define Human skill

the managers ability to work with and through other people and to work effectively as a group member

Define Technical Skills

the understanding of and proficiency in the performance of specific tasks

What is an Interim manager? Also known as a contingent manager

they are not affiliated with a specific organization but work on a project-by-project basis or temporarily provide expertise to organizations in a specific area.

What are Informational Roles?

they describe the activities used to maintain and develop an information network