Management Chapter 13 Quiz

True or False: Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

True

For a manager, building an effective team requires work, but the payoff is a stronger, better-performing working unit good relationships with others in the company, especially your supervisor employees who will work overtime, often without expecting to be paid for it employees who will do as you say without questioning you more responsibilities for you and other managers

a stronger, better-performing working unit

________ is the final stage of group and team development. adjourning performing measuring assessing avoidance

adjourning

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior. norms personality conflicts quality standards task roles work rules

norms

A committee investigating the impacts of health care reform on the organization is an example of a(n) formal group official group organized group informal group informal team

formal group

In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy. problem-solving self-managed collaborative virtual action

self-managed

Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays? she is playing a maintenance role she is playing a leadership role she is playing a task role she is playing a cohesiveness role she is playing a relationship role

she is playing a task role

According to Tuckman's five-stage model of group and team development, what is the second stage in the process? adjourning performing norming storming forming

storming

A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company. group association informal union team informal organization

team

Which of the following is most important for the team leader to encourage during the storming stage of group and team development? empowerment among members socializing among members celebration of accomplishments voicing of disagreements competing the task

voicing of disagreements