Management Chapter 8

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Smithy's, the local coffee​ shop, is switching to an online pay system. What kind of organizational change are they​ facing?

Changing technology

Which one of the following organizations is most likely to engage in​ innovation?

Company C relies on​ cross-functional teams and open communication between departments.

When Rick objected to changes announced during the employee​ meetings, the rest of the employees supported him. So the plant manager began speaking with Rick before the meetings to forewarn him of the changes and solicit his opinion about them then presented the changes as a joint decision. From that point​ on, Rick spoke in support of the changes. Which method of reducing resistance did the plant manager​ use?

Participation

hich country has the highest stress level on​ average

United Kingdom

Michael is very pumped up about the new direction his company is headed in. With everything new that is about to take​ place, Michael's boss enlists his help as a​

change agent

Ida had been the​ go-to person when coworkers needed help with the product database. Then the company bought a new database​ application, quite unlike the old one. Despite training on the new​ software, Ida complained it was an unnecessary​ expense, that the company​ didn't need​ it, etc. The real reason for​ Ida's resistance was​

concern over personal loss

Rumors were flying fast and furious at MNO Corp. Some said the plant was​ closing; others said half the employees were being laid off. So when management finally announced the new​ strategy, employees were​ hesitant, many of them still thinking they would lose their jobs. To reduce this​ resistant, management should​

educate the employees about the change and kill the rumors with accurate information.

With the introduction of the new compensation​ system, HR knows that people are getting a little anxious. So along with the announcement of the new​ system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the​ following?

education and communication

Because of recent increases in the popularity of its​ products, employees at ABC Corp. have been working longer hours and many Saturdays. Despite the larger​ paychecks, employees are becoming testy and less cooperative. This is typical of a change in ___________________ that might prompt organizational change.

employee attitudes

Marietta believed strongly in her idea. She enthusiastically spoke of it often to others who could help her develop it. She drew word pictures of a future that included her new​ product, inspiring others to join her team. Marietta is​ a(n)

idea champion

After hearing a friend say​ "Why doesn't someone come with a better way to​ ...?" William began thinking of ways to meet his​ friend's need. William is in the ___________ stage of innovation.

incubation

The members of the production department at JKL Company think the engineers are a bunch of​ clowns; the engineers are convinced none of the production workers can read a blueprint. JKL could benefit from the organizational development technique called

intergroup development

​"Hey, we got trouble right here in River City and that starts with T and that rhymes with P and that stands for​ Pool." In the movie The Music Man​, Harold Hill used this argument to persuade the townspeople to buy musical instruments and uniforms for the​ town's youth. His method was​

manipulation and​ co-optation.

Della has been promoted to​ first-line supervisor, a position she has never held before. She is excited but apprehensive.​ Della's stress is associated with

opportunities

Danielle believes her boss is an ogre. He threatens her with termination if she does not perform well and places unrealistic demands on​ her, often giving her too little time to complete tasks. She lives in fear of his angry outbursts. The tension in the office is thick enough to cut with a knife.​ Danielle's stress stems from

organizational leadership

Innovation is unlikely to be present in an organization that​

punishes failure

Human resource professionals wear many hats. They are legal​ advisors, safety​ experts, negotiators,​ disciplinarians, trainers, and many more. This situation can lead to stress caused by​

role overload

Ross is having difficulty trying to find balance in life. He is feeling pressure as​ dad, husband,​ director, colleague, and friend.​ Ross's stress is being caused by which of the​ following?

role overload

Which of the following is not part of the creative​ process?

teamwork

Amazon is one of the first large online retailers who was able to capitalize in a change in

technology

Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they​ want; there will be no ramifications for​ "bad taste." Star Coffee is doing which of the following to increase creativity and​ innovation?

tolerate risk

Alexandria never turns off her work cell​ phone, believing she must be available​ 24/7/365. She answers emails and texts while on vacation-on those rare occasions when she actually takes a vacation. She is driven to​ succeed, always with her eye on the next promotion. Alexandria is the typical _____________ personality.

type A

Danylle has heard the new vision for her​ team, and has a basic understanding that things​ can't stay the way they​ are, but she is still not excited about the change. The best way to describe​ Danylle's resistance to change is which of the​ following?

uncertainty

Kurt​ Lewin's model in dealing with change involves

unfreezing, moving, and refreezing.


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