Management Chapter 8
Smithy's, the local coffee shop, is switching to an online pay system. What kind of organizational change are they facing?
Changing technology
Which one of the following organizations is most likely to engage in innovation?
Company C relies on cross-functional teams and open communication between departments.
When Rick objected to changes announced during the employee meetings, the rest of the employees supported him. So the plant manager began speaking with Rick before the meetings to forewarn him of the changes and solicit his opinion about them then presented the changes as a joint decision. From that point on, Rick spoke in support of the changes. Which method of reducing resistance did the plant manager use?
Participation
hich country has the highest stress level on average
United Kingdom
Michael is very pumped up about the new direction his company is headed in. With everything new that is about to take place, Michael's boss enlists his help as a
change agent
Ida had been the go-to person when coworkers needed help with the product database. Then the company bought a new database application, quite unlike the old one. Despite training on the new software, Ida complained it was an unnecessary expense, that the company didn't need it, etc. The real reason for Ida's resistance was
concern over personal loss
Rumors were flying fast and furious at MNO Corp. Some said the plant was closing; others said half the employees were being laid off. So when management finally announced the new strategy, employees were hesitant, many of them still thinking they would lose their jobs. To reduce this resistant, management should
educate the employees about the change and kill the rumors with accurate information.
With the introduction of the new compensation system, HR knows that people are getting a little anxious. So along with the announcement of the new system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the following?
education and communication
Because of recent increases in the popularity of its products, employees at ABC Corp. have been working longer hours and many Saturdays. Despite the larger paychecks, employees are becoming testy and less cooperative. This is typical of a change in ___________________ that might prompt organizational change.
employee attitudes
Marietta believed strongly in her idea. She enthusiastically spoke of it often to others who could help her develop it. She drew word pictures of a future that included her new product, inspiring others to join her team. Marietta is a(n)
idea champion
After hearing a friend say "Why doesn't someone come with a better way to ...?" William began thinking of ways to meet his friend's need. William is in the ___________ stage of innovation.
incubation
The members of the production department at JKL Company think the engineers are a bunch of clowns; the engineers are convinced none of the production workers can read a blueprint. JKL could benefit from the organizational development technique called
intergroup development
"Hey, we got trouble right here in River City and that starts with T and that rhymes with P and that stands for Pool." In the movie The Music Man, Harold Hill used this argument to persuade the townspeople to buy musical instruments and uniforms for the town's youth. His method was
manipulation and co-optation.
Della has been promoted to first-line supervisor, a position she has never held before. She is excited but apprehensive. Della's stress is associated with
opportunities
Danielle believes her boss is an ogre. He threatens her with termination if she does not perform well and places unrealistic demands on her, often giving her too little time to complete tasks. She lives in fear of his angry outbursts. The tension in the office is thick enough to cut with a knife. Danielle's stress stems from
organizational leadership
Innovation is unlikely to be present in an organization that
punishes failure
Human resource professionals wear many hats. They are legal advisors, safety experts, negotiators, disciplinarians, trainers, and many more. This situation can lead to stress caused by
role overload
Ross is having difficulty trying to find balance in life. He is feeling pressure as dad, husband, director, colleague, and friend. Ross's stress is being caused by which of the following?
role overload
Which of the following is not part of the creative process?
teamwork
Amazon is one of the first large online retailers who was able to capitalize in a change in
technology
Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they want; there will be no ramifications for "bad taste." Star Coffee is doing which of the following to increase creativity and innovation?
tolerate risk
Alexandria never turns off her work cell phone, believing she must be available 24/7/365. She answers emails and texts while on vacation-on those rare occasions when she actually takes a vacation. She is driven to succeed, always with her eye on the next promotion. Alexandria is the typical _____________ personality.
type A
Danylle has heard the new vision for her team, and has a basic understanding that things can't stay the way they are, but she is still not excited about the change. The best way to describe Danylle's resistance to change is which of the following?
uncertainty
Kurt Lewin's model in dealing with change involves
unfreezing, moving, and refreezing.
