Management Final

List the five methods of selecting human resources

1. Application Banks 2. Tests 3. Interviews 4. Assessment Centers 5. Other techniques

List the five elements of the "switch" model discussed in class.

1. Find the bright spots 2. Script the critical moves 3. Shrink the change 4. Tweak the environment 5. Rally the herd

List the four stages of group development

1. Forming 2. Storming 3. Norming 4. Performing

List the five characteristics of effective control

1. Integration with planning 2. Flexibility 3. Accuracy 4. Timeliness 5. Objectivity

List the four techniques organizations use to overcome employee resistance to change

1. Participation 2. Education and Communication 3. Facilitation 4. Force-Field Analysis

Which two of the five power bases as discussed in class are the strongest?

1. Reward 2. Referent (strongest) 3. Coercive 4. Legitimate 5. Expert (strongest)

List the five dimensions of emotional intelligence

1. Self-Awareness 2. Managing Emotions 3. Motivating Oneself 4. Social Skill 5. Empathy

List the five elements of the job characteristics model

1. Skill Variety 2. Task Identity 3. Task Significance 4. Autonomy 5. Feedback

List the five hygiene factors from Herzberg's two-factor theory

1. Supervisors 2. Working Conditions 3. Interpersonal Relations 4. Pay and Security 5. Company Policies and Administration

List the five different communication networks from the text

1. Wheel 2. Y 3. Chain 4. Circle 5. All Channel

The Family and Medical Leave act of 1933 requires employers to provide up to ____ for family and medical emergencies

12 weeks of unpaid leave

The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages

40

According to the Managerial Grid, the ____ manager is highly concerned about the production but exhibits little concern for people.

9,1

Which of the following includes nonverbal communication?

A skype video conference

Which of the following is an example of an organization's change in technology and operations?

Adoption of new information systems

Which of the following is an example of a direct form of discrimination?

An organization refusing to promote employees belonging to an ethic minority into manegement

____ is the stage of the innovation process at which an organization introduces new products or services to the marketplace

Application launch

Which of the following is a possible diagnostic activity in organization development

Attitude surveys

Why has the importance of cross-cultural leadership increased in today's times?

Because of the improving diversity ratios in workplaces

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

Content

Raw figures and facts reflecting a single aspect of reality are referred to as:

Data

In the context of the Vroom's decision tree approach, when a manager allows his group to define for itself the exact nature and parameters of a problem and then to develop a solution, they follow the ____ decision-making style.

Delegate

____ is the process by which a manager assigns a portion of his or her total workload to others

Delegation

____ is the extent to which an organization is broken down into subunits

Differentiation

Identify the contribution made by an individual to a psychological contract.

Effort

____ is a common platform for changing business processes

Enterprise resource planning

Monthly paychecks are examples of reinforcements provided at a ____ schedule

Fixed-interval

Identify the reason why organizations are unable to achieve a perfect person job-fit.

Imperfect selection processes

Is the degree to which the overall task of the organization is broken down and divided into smaller component parts

Job specialization

In the Myers-Briggs framework, people who enjoy completion or being finished are typically categorized as ____.

Judging types

The ____ design is based on two overlapping bases of departmentalization

Matrix

A(n) ____ organization is similar to the bureaucratic model

Mechanistic

Which of the following is a medium for transmitting an oral message within an organization?

Meetings

____ is defined as the set of forces that cause people to behave in ceratin ways.

Motivation

Which of the following disturbs the communication process?

Noise

____ refers to a person's rigidity of beliefs and range interests.

Openness

The best form of interpersonal communication to use when you have a personal or nonroutine messafe to communicate is:

Oral

____ is the ability to affect the behavior of others.

Power

_____ compares each employee with a fixed standard rather than comparison with other employees

Rating

____ is the process of attracting qualified persons to apply for jobs that are open

Recruiting

Which of the following approaches to negotiation focuses on the context within whcih negotiation takes place?

Situational characteristics

____ forbids discrimination on the basis of sex, race, color, religion, or national origin in all areas of the employment relationship

Title VII of the Civil Rights Act of 1964

According to the two-factor theory, which of the following is a hygiene factor that influences an employee's satisfaction or dissatisfaction?

Working conditions

A satisfied employee tends to be:

absent less often

Information that provides a reliable and valid reflection of the real world is said to be:

accurate

Brenda, a senior engineer at Machineworks Inc., sets herself difficult goals and assumes personal responsibility for the performance of her subordinates. Brenda, most likely has a high need for ____.

achievement

An advantage of teams in an organization is that they enable the organization to shed its ____

bureaucracy

A budget that deals with costs of major assets such as a new plant, machinery, or land is known as a ____ budget

capitol expenditures

____ is defined as a clear and distinct line of authority among the positions in an organization

chain of command

Demonstrating personal excitement or passion about something is part of ____ leadership.

charismatic

Punishment involves the use of ___ power.

coercive

The conflict individuals may experience among their own attitudes is called ____.

cognitive dissonance

Sports teams travel together. They compete against other teams, This increases their ___

cohesiveness

The final step in the control process is:

considering corrective action

The ____ design is based on multiple businesses in related areas operating within a larger organizational framework

dividional

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how ____ forces affect organizations

external

Leo showed up late for a meeting. His boss ignored it. She was using ____ as reinforcement.

extinction

A force-field analysis identifies:

factors that facilitate and hinder organization change

A(n) ____ compares different elements of a balance sheet or an income statement to one another

financial ratio

During the ____ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group

forming

____ departmentalization groups together those jobs involving the same or similar activities

functional

A shift supervisor in a department store is a member of a(n):

functional group

A manager gives her employees a variable bonus every month based on resulting cost savings every time they exceed their sales quota. This type of incentive pay is known as ____.

gainsharing

A(n) ____ occurs when a manager allows the assessment of an employee on one dimension to spread to ratings of that employee on other dimensions

halo error

Organizations with a diverse workforce are most likely to ____ when compared to less diverse organizations

have higher levels of productivity

Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:

high effort-to-performance expectancy.

The set of activities directed at attracting, developing, and maintaining an effective workforce is called ____

human resource management

A(n) ____ represents a special compensation opportunity that is usually tied to performance

incentive

In the television show Mad Man, Roger has more experience in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. In this scenario, Don is the:

informal leader

In organizations, sales forecasting economic forecasting, and environmental analysis are examples of the control of ____ resources

information

____ involves systematically moving employees from one job to another

job rotation

At the opposite ends of the single continuum used by the Michigan studies are the leader's:

job-centered leader behavior and employee-centered leader behavior

The first organized approach to studying leadership focused on:

leadership traits

Compared to a Type A individuals, Type B individuals are:

less likely to experience conflict with other people

Newly divorced people often join support groups for ____

need satisfaction

The standards of behavior that a group accepts for and expects of its members are called ____

norms

Substantive modification to some part of an organization is known as ____

organization change

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of ____

organizational structure and design

Post-action control is applied to

outputs

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of____

people

____ is a formal assessment of how well employees are doing their jobs

performance appraisal

when compared to tall organizations, flat organizations:

place minimal administrative responsibilities on managers

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a ____ change

planned

Units with ____ operate with little interaction - the output of the units is put together at the organizational level

pooled interdependence

A manufacturer of health foods ensures that at least 90 percent of all its raw materials is grown organically. This is an example of ____ control

preliminary

Nelson recently attended an interview where the HR manager showed him a video of an ordinary work day in the organization and explained in detail the expectations of the job. The HR manager also explained about the criteria for promotions in the company. Although some of the information did not appeal to Nelson, he was sure about what to expect from the job and company. The organization used the ____ method in the interview

realistic job preview

The first step of the change process involves:

recognizing the need for change

The Americans with Disabilities Act:

requires employers to provide reasonable accommodations for employees with disabilities

Aside from motivational strategies such as the content perspective, process perspectives, and reinforcement perspectives, an organization's ____ is its most basic tool for managing employee motivation.

reward system

When the sent role is unclear, it results in:

role ambiguity

At a high school, final examinations are held online during the examination, the difficulty level of questions assigned to students is modified based on how well individual students perform. This is an example of ____ operations control

screening

____ is a person's beliefs about his or her capabilities to perform a task.

self-efficacy

Centralized networks perform with greater efficiency and accuracy when a task is ____.

simple and routine

Monitoring the administrative ration to make sure staff expenses do not become excessive is an example of ____ control

structural

In the context of the job characteristics approach, skill and variety refers to:

the number of thing a person does in a job

As a process, leadership can be defined as:

the use of non-coercive influence to shape an organization's goals

Intranets differ from extranets in that:

they do not allow outsiders access to an organization's internal organization system

Which system is typically used by online retailers to take offers from customers?

transaction-processing systems

Wendy is reluctant to accept a new job offer because she's worried about her ability to meet new hob demands. The most likely reason for such employee resistance to change is ___

uncertainty

____ is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness

workplace behavior