Management Principles ch.15

James is an agreeable and emotionally stable person. A ______, he inspires his employees to believe in the changes he wants to make to the organization.

transformational leader

A manager presents a report to a CEO outlining projected sales for a new store location.

use rational persuasion

Creating a culture that encourages innovation

Leadership

In a Harvard Business Review article, consultant Ben Dattner emphasizes the importance of giving credit to others for their good ideas and successes, both in private and in public. A leader with _____would generally behave in this way.

humility

By virtue of being the CEO of McKesson, a medical and scientific supplies company, Brian Tyler has _______.

legitimate power

Ensuring that correct invoices go to customers

management

During the summer of 2020, the Ford Motor Company requested that thousands of workers come back to the office to clear out their belongings. The workers were not being fired. Instead, Ford was moving ahead with plans to redesign its office space to be more flexible. These plans were already in place before the COVID-19 pandemic began, but the pandemic offered a time when everyone was out of the office for work on the redesign to start. Ford needs a good _______ as they move ahead with the redesign, to be sure that a schedule for the redesign is created and adhered to, and that the budget for the redesign is not exceeded.

manager

Sam believes in rewarding his employees for their hard work. He is acting as _____ a manager Correct when he processes their merit raises promptly on their hire date anniversaries.

manager

A manager's position in the organization, ability to give out rewards, and other factors give the manager _______, which is the potential to impact the behavior of other people.

power

Emma is an industrial designer; she creates detailed drawings of machine parts prior to production. Her company has seen a lot of ups and downs in the last few years, and now Emma has resigned herself to do whatever it takes to get by. Sometimes she takes an active role on her team; on other occasions, she sits back and just does what her boss tells her to do.

pragmatic survivor

Silvia, a manager, came into your office last week to talk about increasing her budget. She regularly gives bonuses and small prizes when her employees meet their production goals.

reward

An executive who prioritizes the organization's mission and the needs and goals of subordinates, rather than ego gratification and personal success, can be described as a ______

servant leader

The six characteristics in this list are associated with leadership, but the best leaders focus on their ______. These are natural talents reinforced through learning and practice.

strengths

Francine views her manager as a colleague and does not hesitate to approach her manager with new ideas or to question a decision. _______, Francine is highly committed to the organization and seeks to make a positive impact on her colleagues and customers.

An effective follower

How does Blanchard describe the concept of servant leadership?

The idea that leaders should set their egos aside and do what they can to make their followers effective

Which of the following statements concerning the relationship between leader characteristics and leader performance are true? Check all that apply.

Traits can be more or less strongly linked to performance, depending on the leader's situation. Early research found that there is only a weak relationship between leader performance and leader characteristics. Few leaders have all of the traits commonly associated with leadership.

Sirah runs a housecleaning service. She wants her employees to be highly efficient, cleaning a certain number of houses each day, and perform their work according to established checklists of tasks that have proven to satisfy clients. What is the more appropriate style of leadership, given Sirah's objectives for her housekeepers?

Transactional

As a manager seeks to develop their leadership skills, they should be aware that:

Many different styles of leadership can be effective

Jedida is the new manager for a team in an advertising agency. Her team has worked together effectively for the last 10 years, and they are very close to one another. Jedida's first action as a manager is to call a meeting to discuss the schedule she has developed for the next advertising campaign. Jedida's ______leadership behavior is likely to be ________, because _______ ________ this leadership behavior.

Task-Oriented ineffective Group cohesiveness substitutes for

When discussing influence tactics with your managers, you should tell them that:

The best managers use a variety of tactics

To motivate longtime employees who are at or past retirement age to stay with the company so the organization does not lose their expertise and deep relationships with customers, Columbia Office Furniture structures its retirement savings plan to make larger contributions to these employees' accounts each year.

Transactional leader

When employees raise problems at staff meetings, Jonna doesn't solve them. Instead, she asks the employees what approaches they would like to try. Her employees know they can suggest any solutions, even those that imply criticism of Jonna's management.

Transformative Leader

You are an experienced manager, and you fortunately have the ability to use all four managerial styles: directing, coaching, supporting, and delegating. You are currently working at Sureslots, an online gambling company. You recently hired four former casino employees. They have learned a little about programming, but they're starting to get frustrated because bugs are popping up in their work. Your boss has given you 2 months to program a new blackjack game. Based on Situational Leadership II, what should you do?

You should sit down with the programmers and give them information about how to deal with bugs as they occur. But make sure that you set aside time for extensive praise and support.

Jacob is an accounting clerk whose favorite phrase is "Whatever the boss wants." Jacob will do whatever his boss requests, without thinking about problems that may arise. Around the office, Jacob is known as the ultimate yes-man.

conformist

A manager demonstrates ________ when he listens carefully to his subordinates and works to build trusting relationships.

consideration

In staff meetings, Jack demonstrates ______ by asking questions, offering constructive feedback about others' ideas, and contributing his own solutions to problems.

critical thinking

On reality shows such as Big Brother and Survivor, people win by making agreements with other contestants who support their goals.

develop allies