Management Skills Exam Practice Questions

Shakira's office door is already open when her direct report Mohammed asks to meet to discuss his performance and to review the status of a proiect, to under stand how he is performing. What are some of the things Shakira might do in preparation for the feedback meeting with Mohammed?

All the Above

To motivate employees, a manager may consider taking the following actions:

All the above

When one is easily distracted, unorganized and unreliable, which of the Big Five Personality Model dimensions is being exhibited as "low in this affect?

Conscientiousness

When one is reliable, dependable, and persistent, this defines which dimension of the Big Five Personality Model:

Conscientiousness

Which one of the Big Five Personality Model is described as: more likely to be effective leaders, more comfortable with ambiguity, cope better with organizational change and more adaptable, less susceptible to decline in performance over time. Less work-family conflict?

Conscientiousness

Jennifer leads a diverse (multi-cultural) team of direct reports. Jennifer notices that during team meetings, Ling Ling, rarely participates verbally, and often remains quiet. Based on what Jennifer has learned about Ling Ling, she was born in China and lived there most of her life, and just recently relocated to the United States with her husband. Ling Ling's behavior may be associated with which cultural dimension, as identified by Hofstede.

Low Power Distance - High Power Distance

A socially undesirable trait defined as: the individual is pragmatic, maintains emotional distance, believes ends can justify means, win more, are persuaded less by others, but persuade others act aggressively and my have ethical implications:

Marhiavellianism

Gus never ceases to amaze me. When the "going gets tough", he gets even tougher. Failure doesn't deter him; he continues to persevere. Gus exemplifies high levels of

Motivation

Personality assessments are widely used tools to assess and increase self-aware ness. From the list below, please indicate which tool measures people's preferences for gathering and processing information and making decisions, can be valuable with raising self- awareness, and to support career guidance

Myers-Briggs Type Indicator (MBTI)

The "Big Five" Dimensions of Personality include all the following except:

Neuroticism

As discussed in the "Managing Diversity" chapter, which of the following is not a reason far making the business case for diversity?

None of the Above

People rely on stereotypes because of the following:

They have limited contact with a group

Motivation is the process that accounts for an individual's intensity, direction, and persistence of efforts toward a goal. Is this true or false?

True

Socially undesirable traits are those that are expressed strongly when an individual is under stress and unable to moderate any inappropriate responses.

True

The Trait Approach to Leadership/Management is defined as focuses on personal awareness and development, by analyzing their oven traits, managers can gain an idea of their strengths and areas of development and get a sense of how their organization views them

True

Trait Activation Theory indicates that some situations, events or interventions activate a trait more than others:

True

Workgroups interact primarily to share information and to make decisions to help each member perform within his or her area of responsibility.

True

Which of the Big Five Personality Model is demonstrated by life satisfaction, job satisfaction, and low stress levels. Can adapt to unexpected or changing demands in the workplace?

Emotional Stability

The Big Five Personality Model proposes that there are 5 basic dimensions that underlie most significant varlation in human personality. Please select the dimension defined as "someone v/ho is gregarious, sociable and assertive.

Extraversion

Sony Music created a team consisting of employees from production, planning, quality control, and information systems to work together, which you recognize as what type of team?

Problem-solving team

Which justice dimension matters most to Managers?

Procedural Justice

Relationship Management or Social Skills is one of the five components of Emotional Intelligence and is comprised of seven competencies. Please select the answer list that includes the 7 competencies in the Relationship management/social skills component, from the selection below:

Teamwork and Collaboration, Building Bonds, Conflict Management, Change Catalyst, Influence, Developing Others VIsionary Leadership

Deep Level Diversity poses a challenge to diversity and inclusion efforts.

True

Someone who can self-regulate will manifest all the following characteristics except:

Demonstrate a propensity to act quickly without thinking

Which of the following was not discussed in class as one of the various ways that cultures can differ?

Direct versus Indirect communication

A Motivation theory that is best described as, when employees compare their job inputs and outcomes with those of others and then respond to eliminate any inequity:

Equity Theory

Akeem just found out that Jennifer is getting paid more than he is and doing the same level of work, from an input and output perspective. Akeem is beginning to consider leaving the company. Which theory applies to Akeem's thought process?

Equity Theory

Allowing individuals to bring aspects of themselves that make them unique to a group. while also being treated as individual insiders defines diversity.

False

Proactive personality is a personality trait that measures an individual's ability to adjust his or her behavior to external situational factors.

False

Process, as it pertains to the team effectiveness model, is best described as autonomy, skill variety, task identity, task significance

False

Similarity-Attraction Phenomenon is best described as traits that are highly visible to us and those around us such as race, gender, and age.

False

Social-Awareness is comprised of three competencies: empathy, organizational awareness, and service orientation.

False

Which statement best describes a self-managed work team:

Groups of employees perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors/leaders. Ability to solve problems, have authority to make decisions and to implement ideas, and responsible for outcomes

Please list the 3 factors that determine Personality:

Heredity, Environment, Personality Traits

Please select the best response for this question. Please share the Five Needs as indicated in Maslow's hierarchy of needs theory.

Individual Factors, Situational Factors, Process Factors, Time Motion

There are cultural challenges inside the organization. There is a lack of communication about organization structure changes, and employees feel like they are not informed and that they don't know what is going on, why changes are being made. This is an example of what is described as:

Informational Justice

Self-Management or Self-Regulation is comprised of five competencies. Please select the accurate response below:

Initiative, Achievement Orientation, Adaptability, Transparency, Self-Control

______________ is a tendency to make judgments of others based upon their membership in certain groups, not based on knowledge of that person himself or herself.

Prejudice

Matilda can recognize when she is feeling frustrated or impatient and understands the reason why she feels this way. She also recognizes the impact of her emotions on others. Which of the 5 factors of emotional intelligence, is Matilda exhibiting?

Self-awareness

Recognizing and meeting customer needs is a description associated with which competency, as it pertains to Social-Awareness, within emotional intelligence:

Service Orientation

When thinking about what impacts motivation, please select the response that best identifies the factors that impact motivation:

Situational Factors, Process Factors, Individual Factors

What do we call it when we judge someone based on our perception of the group to which he/she belongs:

Stereotyping

In the Team Effectiveness Model, when thinking about the abilities of members, personality, allocating roles, diversity, size of teams, member flexibility, and member preferences references which contextual factor?

Team Composition/Member Make-up

Several individuals come together to share information. There is a single leader, the meetings are short, and there is individual accountability. This is an example of a:

Work Group

The company, OneLoveOneLove, brings together five individuals to share information and there is individual accountability for getting work done. This structure is an example of a/an

Work Group

Please list the 4 contextual factors that determine whether a Team is effective:

c. Org Context/Team Environment, Team Composition/Member Make-up, Work Design/Roles & Responsibilities, Process