Management test #2 chapter 8
Which of the following is one of the Big Five personality traits?
*d. openness to experience
_____ exists when disagreement and opposition support the achievement of organizational objectives.
a. Functional conflict
Which of the following statements describes the relationships among personality, perception, and attitude?
a. Personality affects perception and attitudes.
_____ is the process of gaining and using power.
a. Politics
Perception is based on
a. internal as well as external factors
Which of the following is (are) considered important political behaviors?
a. networking b. reciprocity c. coalition *d. all of the above
Networking, reciprocity, and coalition are all _____ behaviors.
a. political
Influencing others with something of value to them yields
a. reward power
Perception involves
a. selecting, organizing, and interpreting environmental information
The body's reaction to environmental demands made on it is called
a. stress
A coalition is a network of alliances that will help a manager achieve an objective.
a. true
An arbitrator is a neutral third party who makes a binding decision to resolve a conflict.
a. true
Conflict arises when we fail to make explicit our own expectations and fail to inquire into the expectations of other parties.
a. true
Functional conflict exists when disagreement and opposition support the achievement of organizational objectives.
a. true
Myles Brand, president of the NCAA, is a powerful person.
a. true
Networking, reciprocity, and coalition are alike in that all are political behaviors used to help accomplish objectives.
a. true
Politics is the process of gaining and using power.
a. true
Position power is delegated down the chain of command, whereas personal power is derived from followers based on the individual's behavior.
a. true
Stressors are situations in which people feel overwhelmed by anxiety, tension, and pressure.
a. true
The BCF model describes a conflict in terms of behavior, consequences, and feelings.
a. true
The first step in the initiating conflict resolution model is to plan a BCF statement that maintains ownership of the problem.
a. true
The process of perception includes organizing information.
a. true
The second factor in the perception process is the information from the external environment.
a. true
The stress tug-of-war analogy simply means you are constantly trying to maintain a balance between the causes of stress and stress management techniques so your performance remains level.
a. true
Passively giving in to the other party exemplifies the
accommodating conflict management style
Passively ignoring the conflict exemplifies the
avoiding conflict management style
According to the stress tug-of-war, which of the following situation results in a decrease in performance?
b. Causes of stress are dominant.
_______ is the process through which two or more parties who are in conflict attempt to come to an agreement.
b. Negotiating
_____ power is derived from the follower based on the individual's behavior.
b. Personal
______ is the process of creating obligations, developing alliances, and using them to accomplish objectives.
b. Reciprocity
. A neutral third party who makes a binding decision to resolve a conflict is a(n)
b. arbitrator
Agreeableness is a state of being
b. cooperative
Job satisfaction is
b. directly related to absenteeism and performance
A mediator is a neutral third party who makes a binding decision to resolve a conflict.
b. false
Agreeableness is the opposite of being competitive.
b. false
Attitudes affect perception, but perception does not affect attitudes.
b. false
Introversion and extroversion are the same thing.
b. false
Job performance is not affected by job satisfaction.
b. false
Legitimate power is personal power, and referent power is position power.
b. false
Michael Jordan, Ichiro Suzuki, and Tom Brady all have low levels of expert power.
b. false
Reciprocity is the process of developing relationships for the purpose of socializing and politicking.
b. false
Stress is a situation in which people feel overwhelmed by anxiety, tension, and pressure.
b. false
The ability to influence others' behavior is called charisma.
b. false
The five conflict management styles are avoiding, competing, negotiating, accommodating, and collaborating.
b. false
The initiating conflict resolution model describes a conflict in terms of behavior, consequences, and feelings.
b. false
The personality traits in the Big Five trait system are introversion, disagreeableness, neuroticism, professionalism, and experience.
b. false
Politics
b. is a reality of organizational life
The avoidance conflict resolution style creates a _____ situation because the conflict is not resolved.
b. lose-lose
The ability to influence others' behavior is called
b. power
Situations in which people feel overwhelmed by anxiety, tension, and pressure is/are called
b. stressors
The _____ model describes a conflict in terms of behavior, consequences, and feelings.
c. BCF
_____ exists whenever people are in disagreement and opposition.
c. Conflict
Which of the following players does not exhibit expert power?
c. Don Childs
_____ is a form of personal power.
c. Referent power
Which of the following is not a guideline for developing political skills?
c. Surprise your boss.
Using aggressive behavior to achieve objectives exemplifies the
c. forcing conflict management style
Developing relationships for the purpose of socializing and politicking is called
c. networking
The first step in the initiating conflict resolution model is to
c. plan a BCF statement
_____ is a network of alliances that will help a manager achieve an objective.
d. A coalition
Extroverts are known to
d. enjoy meeting new people
One who has data needed by others has
d. information, or expert, power
Resolving conflicts through assertive give-and-take exemplifies the a. avoiding conflict management style
d. negotiating conflict management style
In the stress tug-of-war analogy, you are constantly trying to maintain a balance between the causes of stress and
d. stress management techniques
Which of the following is not a step in the initiating conflict resolution model?
e. Retain the services of a mediator.
Assertively seeking the best solution agreeable to all exemplifies the
e. collaborating conflict management style
Relationships with influential people yield
e. connection power