Management test #2 chapter 8

Which of the following is one of the Big Five personality traits?

*d. openness to experience

_____ exists when disagreement and opposition support the achievement of organizational objectives.

a. Functional conflict

Which of the following statements describes the relationships among personality, perception, and attitude?

a. Personality affects perception and attitudes.

_____ is the process of gaining and using power.

a. Politics

Perception is based on

a. internal as well as external factors

Which of the following is (are) considered important political behaviors?

a. networking b. reciprocity c. coalition *d. all of the above

Networking, reciprocity, and coalition are all _____ behaviors.

a. political

Influencing others with something of value to them yields

a. reward power

Perception involves

a. selecting, organizing, and interpreting environmental information

The body's reaction to environmental demands made on it is called

a. stress

A coalition is a network of alliances that will help a manager achieve an objective.

a. true

An arbitrator is a neutral third party who makes a binding decision to resolve a conflict.

a. true

Conflict arises when we fail to make explicit our own expectations and fail to inquire into the expectations of other parties.

a. true

Functional conflict exists when disagreement and opposition support the achievement of organizational objectives.

a. true

Myles Brand, president of the NCAA, is a powerful person.

a. true

Networking, reciprocity, and coalition are alike in that all are political behaviors used to help accomplish objectives.

a. true

Politics is the process of gaining and using power.

a. true

Position power is delegated down the chain of command, whereas personal power is derived from followers based on the individual's behavior.

a. true

Stressors are situations in which people feel overwhelmed by anxiety, tension, and pressure.

a. true

The BCF model describes a conflict in terms of behavior, consequences, and feelings.

a. true

The first step in the initiating conflict resolution model is to plan a BCF statement that maintains ownership of the problem.

a. true

The process of perception includes organizing information.

a. true

The second factor in the perception process is the information from the external environment.

a. true

The stress tug-of-war analogy simply means you are constantly trying to maintain a balance between the causes of stress and stress management techniques so your performance remains level.

a. true

Passively giving in to the other party exemplifies the

accommodating conflict management style

Passively ignoring the conflict exemplifies the

avoiding conflict management style

According to the stress tug-of-war, which of the following situation results in a decrease in performance?

b. Causes of stress are dominant.

_______ is the process through which two or more parties who are in conflict attempt to come to an agreement.

b. Negotiating

_____ power is derived from the follower based on the individual's behavior.

b. Personal

______ is the process of creating obligations, developing alliances, and using them to accomplish objectives.

b. Reciprocity

. A neutral third party who makes a binding decision to resolve a conflict is a(n)

b. arbitrator

Agreeableness is a state of being

b. cooperative

Job satisfaction is

b. directly related to absenteeism and performance

A mediator is a neutral third party who makes a binding decision to resolve a conflict.

b. false

Agreeableness is the opposite of being competitive.

b. false

Attitudes affect perception, but perception does not affect attitudes.

b. false

Introversion and extroversion are the same thing.

b. false

Job performance is not affected by job satisfaction.

b. false

Legitimate power is personal power, and referent power is position power.

b. false

Michael Jordan, Ichiro Suzuki, and Tom Brady all have low levels of expert power.

b. false

Reciprocity is the process of developing relationships for the purpose of socializing and politicking.

b. false

Stress is a situation in which people feel overwhelmed by anxiety, tension, and pressure.

b. false

The ability to influence others' behavior is called charisma.

b. false

The five conflict management styles are avoiding, competing, negotiating, accommodating, and collaborating.

b. false

The initiating conflict resolution model describes a conflict in terms of behavior, consequences, and feelings.

b. false

The personality traits in the Big Five trait system are introversion, disagreeableness, neuroticism, professionalism, and experience.

b. false

Politics

b. is a reality of organizational life

The avoidance conflict resolution style creates a _____ situation because the conflict is not resolved.

b. lose-lose

The ability to influence others' behavior is called

b. power

Situations in which people feel overwhelmed by anxiety, tension, and pressure is/are called

b. stressors

The _____ model describes a conflict in terms of behavior, consequences, and feelings.

c. BCF

_____ exists whenever people are in disagreement and opposition.

c. Conflict

Which of the following players does not exhibit expert power?

c. Don Childs

_____ is a form of personal power.

c. Referent power

Which of the following is not a guideline for developing political skills?

c. Surprise your boss.

Using aggressive behavior to achieve objectives exemplifies the

c. forcing conflict management style

Developing relationships for the purpose of socializing and politicking is called

c. networking

The first step in the initiating conflict resolution model is to

c. plan a BCF statement

_____ is a network of alliances that will help a manager achieve an objective.

d. A coalition

Extroverts are known to

d. enjoy meeting new people

One who has data needed by others has

d. information, or expert, power

Resolving conflicts through assertive give-and-take exemplifies the a. avoiding conflict management style

d. negotiating conflict management style

In the stress tug-of-war analogy, you are constantly trying to maintain a balance between the causes of stress and

d. stress management techniques

Which of the following is not a step in the initiating conflict resolution model?

e. Retain the services of a mediator.

Assertively seeking the best solution agreeable to all exemplifies the

e. collaborating conflict management style

Relationships with influential people yield

e. connection power