Management Test 3

Transformational Leader

A _____ leader has a special ability to generate excitement and revitalize organizations.

Transactional Leader

A leader who manages through activities, using his legitimate, reward and coercive powers to give commands and exchange rewards for services rendered is referred to as a:

One Way Communication

A process in which information flows in a single direction, from sender to receiver, with no feed back loop is referred to as:

Identifying ways that technology can support the company's strategy

A responsibility of the chief information officer is:

Existence needs, relatedness needs, and growth needs

Alderfer's ERG theory primarily focuses on:

Noise

An interference in the communication process that blocks perfect understanding is referred to as:

Internal Audit

Assessing the planning, organizing, leading, and controlling efforts of one's own organization is the essential function of:

Learning Organizations

Companies that excel at solving problems, seeking and finding new approaches, and sharing new knowledge with all members of an organization are known as:

Planning

Control and _____ have been called the siamese twins of management.

The grapevine

Edward, a new employee at Apex Corp., was having lunch with his colleagues. During the conversation, one of his teammates, George, advised him on how to deal with their supervisor, who was known to be impatient and snappy. George also gave him tips to please their supervisor. Thus, Edward was able to make a good impression with his boss. Which of the following has Edward made use of to cope with his work?

Motivation

Forces that energize, direct, and sustain a persons efforts

Buy it

In most situations, the simplest, easiest, and most cost-effective way to acquire new technology is to

Power

In organizations, _____ often means the ability to get things done or accomplish on's goals despite resistance from others.

Norming stage

In the ____ stage of team development, group members agree on their shared goals, and standards and closer relationships develop.

delegating authority, being flexible regarding team decisions, and coaching

In the context of roles of a superior team leader empowering refers to:

seeking information from managers, peers, and specialists, and investigating problems systematically

In the context of roles of a supervisor team leader, scouting refers to

Effort, performance, outcome

In which order would expectancy theory place the following events

communication

It refers to the transmission of information and meaning from one party to another through the use of shared symbols

Oral communication is more persuasive than written communication

Sandra, an employee, requested Kevin, her manager, for an extended break from work because she wanted to go backpacking to Europe. However, Kevin refused to grant her leave. He explained to Sandra that there were too many projects with deadlines nearing, and he could not afford to let employees take long breaks. Although argumentative at first, Sandra understood the problem, and consented to stay and work. Which of the following is a reason why oral communication was more appropriate than written communication for Kevin to use in this situation?

Inequity causes dissatisfaction

Statement supported by the equity theory

Refreezing

Strengthening the new behaviors that support the change is known as:

Positive Reinforcement

The act of applying a valued consequence to increase a behavior is referred to as:

Media Richness

The degree to which a communication channel conveys information is referred to as:

Standard

The level of expected performance for a given goal: a target that establishes a desired performance level, motivated performance, and serves as a benchmark against which actual performance is assessed is referred to as a:

Perception

The process of receiving and interpreting information is known as:

Empowerment

The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization is known as:

Tactical behavior

When employees feel forced to attempt to "beat the system," their behavior is known as:

Two way communication

When the receiver provides feedback and the sender is receptive to the feedback, this type of transmission of information is referred to as:

Environmental Scanning

____ emphasizes identifying and monitoring the the sources of new technologies for an industry.

Market Control

_____ control involves the use of prices, competition, and exchange relationships to regulate activities in organizations as though they were economic transactions.

Organizational development

_____ is a systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness.

Human Resource Management

______ interventions, an organization development technique, include attracting good people, setting goals, and appraising and rewarding performance.

Upward Communication

______ travels from lower to higher ranks in the hierarchy of an organization.

Horizontal Communication

_______ refers to information shared among people on the same hierarchical level.

Downward Communication

_______ refers to the flow of information from higher to lower levels in the organization's hierarchy.

Work Teams

_______ teams make or do things like manufacture, assemble, sell, or provide service

Clan Control

________ involves creating relationships built on mutual respect and encouraging each individual to take responsibility for his or her actions

Coaching

________ is a dialogue with a goal of helping another be more effective and achieve his or her full potential on the job

Organizational effectiveness

________ refers improving the organization's ability to respond to customers, stockholders, governments, employees, and other stakeholders, which results in better-quality products, higher financial returns, and high quality of work life.

Job rotations

is intended to alleviate boredom by giving people different things to do at different times

Filtering

the process of distorting, withholding, or ignoring information.