MGMT 301 - test 4
Which type of communication is highest in media richness?
Face-to-face
Those who lack self-motivation are not well suited for videoconferencing at work.
False, Although telecommuting represents an attempt to accommodate employee needs and desires, it requires adjustments and is not for everybody. People who enjoy the social camaraderie of the office setting, for instance, probably won't like it. Others lack the self-motivation needed to work at home. Videoconferencing is the use of visual and audio links to help people share with one another.
______ leaders focus on providing increased service to others, meeting the goals of both followers and the organization, rather than to themselves.
Servant
Which of the following is an example of nonverbal communication?
Shrugging when asked a question.
Open floor plans with cubicles instead of offices help to reduce ______ barriers to communication.
physical
Which of the following is not a reason why control is needed?
Control allows one to maintain authority over employees.
The PDCA cycle is part of
Deming management.
True or False: Prescribed control attempts to elicit employee compliance using strict rules, a rigid hierarchy, well-defined job descriptions, and other administrative mechanisms.
False, Bureaucratic control is an approach to organizational control that is characterized by use of rules, regulations, and formal authority to guide performance. This form of control attempts to elicit employee compliance, using strict rules, a rigid hierarchy, well-defined job descriptions, and administrative mechanisms such as budgets, performance appraisals, and compensation schemes (external rewards to get results).
True or False: The transfer of information and understanding from one person to another is known as dissemination.
False, Communication, the transfer of information and understanding from one person to another, is an activity that you as a manager will have to do a lot of. One study found that 81% of a manager's time in a typical workday is spent communicating.
True or False: A laissez-faire leader takes complete responsibility for the performance of his or her employees and the direction of the organization.
False, Full-range leadership suggests that leadership behavior varies along a full range of leadership styles, from take-no-responsibility (laissez-faire) "leadership" at one extreme, through transactional leadership, to transformational leadership at the other extreme.
True or False: According to John Kotter, leadership is about coping with complexity.
False, John Kotter suggests management is about coping with complexity, and leadership is about coping with change.
True or False: A balance sheet summarizes an organization's financial results, its revenues and expenses, over a specified period of time.
False, The income statement summarizes an organization's financial results, its revenues and expenses, over a specified period of time such as a quarter or a year.
Which of the following statements about leader-member exchange leadership is false?
In this theory, subordinates are treated equitably in any type of exchange.
______ budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point.
Incremental
Which of the following communication styles would women use more often than men?
Indirect when telling others what to do.
Which of the following is considered a "soft" tactic used to influence others?
Ingratiating tactics
A company that works to create a culture that encourages rank-and-file employees to make suggestions and question the status quo, and also measures employee growth is developing which perspective of the balanced scorecard?
Innovation and learning perspective
Which of the following is a key positive leadership trait?
Intuition
Which of the following statements about the contingency leadership model is correct?
It considers whether the task-oriented or relationship-oriented leadership style is most appropriate.
______ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.
Lean Six Sigma
Which of the following statements about leadership and management is true?
Management and leadership are complementary systems of action.
______ helps to reduce the problems of distortion that inevitably occur with formal communication flowing up a hierarchy.
Management by wandering around
The telephone you use to speak to another person is an example of which part of the communication process?
Medium
Control systems operate best when they are made acceptable to the organization's members who are guided by them, so they should be all of the following except which?
Permanent
_____ is the extent to which a person is able to influence others so they respond to orders.
Power
Which of the following is an attribute of good listeners?
They recap what the speaker has said.
______ leadership helps employees pursue organizational goals over self-interests.
Transformational
Jargon is terminology specific to a particular profession or group.
True
True or False: Among the mechanisms that contribute to measurement-managed companies' success are that top executives agree on strategy and the organizational culture emphasizes teamwork and allows risk taking.
True
True or False: Behavioral leadership approaches attempt to determine the distinctive styles used by effective leaders.
True
True or False: Followers seek and admire leaders who create feelings of significance, community, and excitement.
True
True or False: Productivity is defined by the formula of outputs divided by inputs for a specified period of time.
True
True or False: The unofficial communication system of the informal organization, a system of gossip and rumor, is known as the grapevine.
True
Organizations in which line supervisors deliver official information to their middle managers are using which type of communication?
Upward
Which of the following is not a possible explanation for the limited number of women holding executive leadership positions?
Women typically do not aspire to be CEOs.
A company that determines the acceptable number of consumer complaints it will expect for the upcoming year has set a
control standard.
The six areas of control are physical, human, informational, financial, structural, and
cultural
Be careful with jokes and informality in ______; nonverbal language and other subtleties are often lost so jokes may be taken as insults.
In the University of Michigan Leadership Model, managers exhibiting ______ behavior paid more attention to employee satisfaction and making work groups cohesive.
employee-centered
The purpose of the management function of controlling is to
ensure that performance meets objectives.
The first step in the control process is to
establish standards.
Management by ______ is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.
exception
Medical knowledge possessed by doctors results in their ______ power.
expert
Committees, task forces, and matrix structures promote ________ communication.
horizontal
According to the Ohio State model, ______ is leadership behavior that organizes and defines what group members should be doing.
initiating structure
Being an effective writer means
keeping it simple; use short words, sentences, and phrases.
Texting while participating in a group conference call is an example of
multicommunicating.
When a cook cannot read a ticket written by one of the waitstaff who has poor handwriting, this is considered ______ in the communication process.
noise
A stereotype consists of ______ beliefs about a certain group of people.
oversimplified
In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.
path-goal
Identity theft is considered to be a violation of
privacy
A budget is a formal financial
projection
An organization that is examining its return on investment (ROI) is using
ratio analysis.
The top-down system is designed to help you improve your
reading
A manager that has poor leader-member relations with subordinates that perform unambiguous, easily understood tasks should use a(n) ______ leadership style.
relationship-motivated
Acknowledging an individual's contributions at a monthly department meeting is an example of using ______ power.
reward
The CEO and senior managers at Ford review the performance of the company's suppliers to determine which should be kept as part of their ______ control of the organizations.
strategic
A(n) ______ is a visual representation of the balanced scorecard that enables managers to communicate their goals.
strategy map
Competent ______ leaders are not mediocre; they are badly needed but best in stable situations rather than rapidly changing ones.
transactional
The two core principles of TQM are
uniform focus on delivering customer value, and continuous improvement of work processes.
