MGMT 320 Chapter 5 Click and Drag Connect
Attainable: Goals should certainty challenge, but should also be do-able - half of the flights should arrive on time vs. all flights should arrive on time
Amber - increase personal training clients weights by 100%
Step 2 of the planning and strategic management process
Assess current reality
Target Dates: Provide a clear time frame for completion - three to six months to achieve a goal
Chris - gives three months to work on and implement a cost reduction program
Step 1 of the planning and strategic management process
Establish the mission and vision
Step 3 of the planning and strategic management process - formulate the grand strategy
Formulate the grand strategy & strategic, tactical, & operational plans
Strategic Planning
Growth - to grow the company by 50% over the next five years
Step 4 of the planning and strategic management process - implement
Implement the strategy
Step 5 of the planning and strategic management process
Maintain strategic control
Results Oriented: Goals should linked to the organization's mission - to decrease by 10% the time to get passengers settled in their seats before departure
Nancy - asks secretaries to keep workplace tidy
Tactical Planning
New Lures - her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years
Measurable: Goals should be made quantifiable in some way - improve the quality of customer relations by instituting 10 follow-up telephone calls every week
Paul - have employees create 3 tags per hour when they are at their desk
Outlines general response to a designated problem or situation
Policy
Vision Statement
Potential - the company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement
Outlines response to particular problems or circumstances
Procedure
Mission Statement
Professional Quality - his company makes quality products that are accessible to the recreational angler
Encompasses a range of project or activities
Program
Has less scope and complexity than a program
Project
Designates specific required action
Rule
Specific: Goals cannot be vague - 90% of planes should arrive within 15 minutes of the scheduled time
Sandy - student workers increase data entry to 10 complete files per hour
For activities not likely to be repeated in the future
Single-use plan
For activities that occur repeatedly over a period of time
Standing plan
Operational Planning
Streamlining - project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down