MGMT 320 Chapter 5 Click and Drag Connect

Attainable: Goals should certainty challenge, but should also be do-able - half of the flights should arrive on time vs. all flights should arrive on time

Amber - increase personal training clients weights by 100%

Step 2 of the planning and strategic management process

Assess current reality

Target Dates: Provide a clear time frame for completion - three to six months to achieve a goal

Chris - gives three months to work on and implement a cost reduction program

Step 1 of the planning and strategic management process

Establish the mission and vision

Step 3 of the planning and strategic management process - formulate the grand strategy

Formulate the grand strategy & strategic, tactical, & operational plans

Strategic Planning

Growth - to grow the company by 50% over the next five years

Step 4 of the planning and strategic management process - implement

Implement the strategy

Step 5 of the planning and strategic management process

Maintain strategic control

Results Oriented: Goals should linked to the organization's mission - to decrease by 10% the time to get passengers settled in their seats before departure

Nancy - asks secretaries to keep workplace tidy

Tactical Planning

New Lures - her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years

Measurable: Goals should be made quantifiable in some way - improve the quality of customer relations by instituting 10 follow-up telephone calls every week

Paul - have employees create 3 tags per hour when they are at their desk

Outlines general response to a designated problem or situation

Policy

Vision Statement

Potential - the company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement

Outlines response to particular problems or circumstances

Procedure

Mission Statement

Professional Quality - his company makes quality products that are accessible to the recreational angler

Encompasses a range of project or activities

Program

Has less scope and complexity than a program

Project

Designates specific required action

Rule

Specific: Goals cannot be vague - 90% of planes should arrive within 15 minutes of the scheduled time

Sandy - student workers increase data entry to 10 complete files per hour

For activities not likely to be repeated in the future

Single-use plan

For activities that occur repeatedly over a period of time

Standing plan

Operational Planning

Streamlining - project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down