MGMT 320 - Midterm 1
Which of the following events would NOT have a significant impact to an organization's general environment?
A German firm develops an improved two-cycle automobile engine.
Coca-cola managers decide to hold a video conference instead of having managers fly in from around the globe. Continental airlines must view conference calls as ____?
a threat of substitute products
People in the United States, Israel, and Ireland are likely to question their supervisors. This is referred to as a(n) _____ orientation.
power tolerant
Apple Computer donates almost $10 million annually in computer equipment and advice to U.S. schools. This is an example of the _____ approach to social responsibility.
proactive
Which of the following organizations would be MOST likely to face a dynamic/ complex enviroment?
The primary purpose of the management process is to
Achieve organizational goals efficiently and effectively
Which of the following is a reason that virtually every organization is affected by the international dimension?
Advances in transportation and communication technology
Which of the following statements is NOT one of the arguments offered in favor of social responsibility?
Business executives are uniquely qualified to make decisions such as these.
San Francisco County, California, is the most diverse county in the nation because people of different nationalities have long been attracted to the area. The proportions of major ethnic groups are closer to being equal than anywhere else. Which of the following factors most contributed to the diversity of this county?
Changing demographics
_____ refers to the nature of the competitive relationship between dominant firms in an industry.
Competitive rivalry
Which of the following is a basic area of government regulation of business?
Consumer protection, safety and health of employees, safety and health of consumers, and environmental protection
Bill Bingaman was overheard telling one of his friends, "You always think the way to solve a problem is to develop a math model that is supposed to represent the situation. It just doesn't work that way. You have to use your head and try different approaches under different circumstances." What management theory is Bingaman advocating?
Contingency Theory
Which two managerial functions utilize quantitative management the most?
Controlling and planning
Which of the following statements is NOT one of the arguments offered in favor of social responsibility?
Corporations lack expertise
When an organization effectively manages diversity, absenteeism decreases, turnover is reduced, and productivity increases. These results are suggested by the _____ argument.
Cost
Which of the following buyers would have the greatest ability to influence suppliers?
Government negotiating the purchase of a helicopter for its Army.
In Japan apples are very expensive and are traditionally presented as gifts. The apples are grown with wrapping on each apple to prevent insects and ensure perfect color When Washington Apples wanted to export to Japan it faced _____ barriers
Cultural
Which of the following statements about organization culture is TRUE?
Culture determines the feel of an organization, Organization culture is the foundation of the internal environment of an organization, Organization culture defies objective measurement or observation, and Companies that have a strong culture tend to be more effective than companies that have a weak culture.
Ken and Jan Robelot have started an organization to sell Kenny's Cajun Popcorn, a peppery flavored popcorn. The startup process for this organization included
Deciding on a product to make, identifying potential competitors for the flavored popcorn, finding an initial location, in which to house the organization, making financial arrangements to order supplies
When Starbucks opens a new store in a foreign country it is using which approach to internationalization?
Direct investment
Which of the following is an example of an organization's strategic response to its external environment?
Doing nothing in response to a competitor's new product
Which of the following is ultimately related to how well an organization understands, reacts to, and influences its environment?
Effectiveness
Which of the following describes one of the reasons for he establishment o the European Union?
Eliminate trade barriers between member countries
A manager who wants to use the principles of scientific management will
Emphasize time and motion studies
One of the basic frameworks used to describe how environments affect organizations is
Environmental change and complexity
A(n) _____ business transcends national boundaries and is not committed to a single home country.
Global
At 3M researchers are encouraged to generate significant part of the company's income from new product development. The managers are evaluated on the degree to which they meet this standard. What model of organization effectiveness does this represent?
Goal Approach
Imagine that you are a manufacturer of athletic shoes. Within the organizational context, which of the following ethical behaviors can occur?
Government officials inspect employee working conditions, regulatory agents monitor the company's adherence to ADA regulations, Competitor promotes a low-cost, well made golfing shoe, and each employee follows his or her own personal code of ethics.
_____ is an example of a high-potential/ high-growth economy.
India
_____ is the cultural belief that the person comes first.
Individualism
Which of the following statements BEST reflects the relationship between management and leadership?
Leadership is only one part of management
Which of the following is NOT a reason for using a licensing agreement as a means of entering international business?
Low levels of risk
Which of the following statements about maquiladoras is FALSE?
Maquiladoras are a form of licensing
Dansk is an importer/ retailer of housewares founded jointly by an American and a Dane. It imports from every corner of the world to its stores. it is a(n) _____ business.
Multinational
Which approach provides managers with a clear, objective measurable evaluation of effectiveness?
NONE - systems research approach, internal processes approach, goal approach, and strategic constituencies approach.
_____ is considered an informal activity for managing social responsibility
Organizational culture
Which of the following statements about the marketing argument for diversity is TRUE?
Organizations with diversity and multiculturalism are better able to understand different market segments than are less diverse organizations.
Herb Kelleher, CEO of Southwest Airlines, decided to provide no meals on Southwest flights. This decision is most representative of which management function?
Planning
At United Parcel Service (UPS), each task that operating employees perform is carefully studied to promote maximum productivity. In some cases, tasks are studied using time and motion studies to standardize work methods. What management approach is UPS using?
Scientific management
When KFC wanted to enter the Japanese market, it contacted Mitsubishi, one of Japan's largest poultry producers. Mitsubishi provided an understanding of Japanese culture and some of the financing, while KFC provided the rest of the financing and its franchising expertise. The activities of KFC and Mitsubishi took place in the _____ component of the task environment.
Strategic partners
Which of the following is NOT one of the environmental challenges identified in the text that complicates international management?
Technological
Which of the following statements about the classical perspective of management is FALSE?
The classical perspective of management prescribed action unique to each situation
_____ is NOT one of the five competitive forces identified by Micheal Porter as having an impact on the interaction between an organization and its enviroment.
Threat of increased regulation
Sociocultural forces
are the customs and values of the society within which the firm is operating, are part of the general environment, do not always follow national boundaries, influence consumers' tastes and preferences.
_____ strategy is considered the highest level of involvement in international business.
direct investment
Contributions of the behavioral management perspective include all of the following EXCEPT
challenged the complexity of individual behavior and made predictions of that behavior
Video teleconferencing impacts the number of business travelers who fly. This is an example of _____ to the airline industry.
competitors
The _____ argument for diversity suggests that diverse and multicultural workforce's are generally more innovative than other organizations.
creativity
The primary economic agents of interest for an organization include
customers, competitors, suppliers, and dealers
Organizational practices used to manage diversity include
flexible working hours, job sharing, accommodating benefit packages, and multicultural work teams.
Geert Hofstede identified all of the following fundamental differences that can be used to characterize people in different cultures EXCEPT
global orientation
The definition of management considers
goals, effectiveness, resources, and efficiency
McCaffrey's is a grocery store. The inventory levels, wages, shelves space, wholesale prices, and store size are examples of a(n) _____ resource.
information
Marks & Spencer is an upscale British department store that has a few stores in the United States and two stores in Paris. According to the classification scheme in the text, Marks & Spencer is a(n) _____ business.
international
Achieving organizational goals efficiently and effectively
is the primary purpose of the management process
the norm of _____ means determining whether the act is consistent with what most people would see as fair
justice
The cultural challenges of international management include
language
One cause of the glass ceiling is that
men are less likely to recognize and appreciate the contributions and qualifications of women as potential top executives
The majority policy through which an organization can reflect its stance on diversity is its
mission statement
The ultimate test of an organization's commitment to managing diversity and multiculturalism is its
organization culture
Raytheon was trying to find a solution to an engineering situation. The engineers in the group had diverse backgrounds and degrees. Raytheon combined its various perspectives to find the solution. This illustrates the _____ argument.
problem solving
The internet and e-commerce affects the natural enviroment by
reducing energy costs and pollution
The fact that managers use four classes of resources or inputs to perform organizational processes suggests that management is
resource-based
A person's beliefs about the relative importance of the individual versus groups to which that person belongs refer to Hofstede's _____ orientation.
social
Some Wal-Marts have McDonald's restaurants located inside Wal-Mart and McDonald's are
strategic partners
All of the following are included in the task environment EXCEPT
technology
Dr. Weaver is one of two emergency room physicians in charge of the staff. A patient observed that Dr. Weaver acted like a Theory X manager. That would mean that Dr. Weaver believes
that people prefer to be directed
In Florida a vacationer could choose from over 200 time-share resorts. In Vermont the choice is limited to 15. A resort in Vermond has
the power of suppliers
People in Pakistan and West Africa are more likely to want immediate gratification. This is an example of Hofstede's _____ orientation.
time
The success of any program to promote ethical behavior in an organization depends on
top management fostering an appropriate culture
The norm of _____ means determining whether a particular act optimizes what is best for its constituencies.
utility
Joshua is aware that his boss is padding her expense account. To determine if behavior is ethical Joshua should determine
whether the act optimizes what is best for everyone, whether the behavior respects the rights of the individuals involved, whether the behavior is consistent with what he sees as being fair, and whether the behavior is consistent with people's responsibilities to each other.
An example of a gap in organizational identification based on cultural identity would be
women being stereotyped as secretaries and assistants
Which of the following correctly lists all of the basic management functions?
Planning and decision making, organizing, leading, and controlling
Which of the following is an organizational approach used to manage diversity?
Providing managers and employees with diversity training, developing a supportive organization culture, having mentoring programs for women and minorities, and creating a diversity task force.
Why is quality an important management issue?
Quality can be used as a basis for competition, enhancing quality lowers costs, improving quality tends to increase productivity, and making higher-quality products generally results in less waste.
Which of the following is NOT a method managers can use to change organization culture?
Reward people who behave in a manner consistent with the existing culture
The level of ____ faced by organizations is determined by the degree of homogeneity and the degree of change in their environments.
Uncertainty
Over the past ten years, more than 50 percent of the promotions to partner at the law firm of Smithers and Johnson have been given to women This trend could be explained by
The firm's realization that women would improve the quality of the legal service provided by the firm, affirmative action legislation, an increase in the number of female lawyers graduating from law school, and the increased number of women in the labor force
Competitive ricalry would be exemplified by
price wars