MGMT 321 Final

7. The unity of command states which of the following?

An individual should be directly responsible to only 1 supervisor

27. a leader high in initiating structure would do which of the following?

Assign group members to particular tasks

36. Angelina feels that her cubicle neighbor talks too loudly on the phone bt in other ways she is a grat neighbor. Angenlina gets annoyed...

Avoiding

31. When a bank robber points a gun at a bank employee his base of power is ________.

Coercive

35. Which of the following conflict handling orientations might involve attempting to find...

Collaborating

19. You find that in a team situation you prefer to be the one who examines details and is concerned with enforcing rules and regulations. Your role is that of the________.

Controller

6. Aeronautics inc. a parts supplier, has departments for government aircraft & contracts, large commercial aircraft clients & small personal aircraft clients. This is__________.

Customer

39. The more that lower level personnel provide input or are actually given the discretion to makes decision the more ____- there is within an organization.

Decentralization

10. A bureaucracy is characterized by all of the following except ____________-.

Decentralized decision making

26. The two dimensions of leadership behavior identified in the University of Michigan studies

Employee oriented and production oriented

3. the selection process helps sustain the organizations culture by ..........

Ensuring the candidates fit well within the organization

37. Integrative Bargaining focuses on____________.

Long term relationships

24. Facebook and myspace are examples of what ___________.

Networking software

25. Which of the following statements regarding leadership is true?

Nonsanctioned leadership is as important as or more important than formal influence.

22. Messages conveyed through body movements and facial expressions are ___________.

Nonverbal communication

9. In an organization that has high centralization ______________.

Top managers make all the decisions & lower level managers merely carry out directions

16. Which of the following is not an example of a work group normal dealing with performance?

When an employee needs to look busy

8. The trend in recent years has been toward __________.

Wider spans of control

A performance-rating error in which the appraiser is reluctant to give employees either unusually high or unusually low ratings is referred to as a:

error of central tendency

The concept that employees should exert greater work effort if they have reason to expect it will result in a valued reward forms the basis of:

expectancy theory

When the organization pays wages that are relatively equal to that of other employers for similar work, this is the basis of:

external equity

44. Which of the following is not a reason why organic structures promote innovation?

high formalization

The federal civil service job classification system uses which type of job evaluation system?

job classification system

Which system of job evaluation is being used when cards that list the duties and responsibilities of the job are arranged by raters in order of the importance of the job?

job ranking

Which is the simplest and oldest method of job evaluation?

job ranking system.

The method of providing a variety of work experiences to broaden the knowledge and understanding required to manage more effectively is known as:

job rotation.

Common drawbacks to on-the-job training include all of the following except:

lower motivation of trainees.

Training given for one ten hour period instead of five two hour periods is an example of:

mass learning.

The four phases of a systems approach to training are:

needs assessment, program design, program implementation, and evaluation.

42. All of the following are examples of material symbols except ________.

new employee orientations

One advantage of peer appraisals is that:

peers may furnish more accurate and valid information than supervisors.

Determining whether or not performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment are known as:

person analysis.

Executive compensation consists of all of the following except:

proficiency adjustments.

The most common method of training evaluation is assessing participant:

reactions

If you rate an employee's performance based largely on the employee's recent behavior, you are committing a:

recency error.

The terms "training" and "development":

refer to a short term performance orientation vs. a longer term skill development, respectively

This training method consists of having the trainee assume the attitudes and behavior of others.

role playing

Employees whose compensation is calculated on the basis of weekly, biweekly, or monthly periods are classified as:

salaried employees.

Which of the following compensation options would not qualify under the term pay-for-performance?

seniority based pay

If you inflate the evaluation of people with whom you have something in common, you are committing a:

similar-to-me error

If employees' pay is based not on the actual amount of time it takes them to complete a job but instead on a predetermined amount of time for completing the job, which incentive plan are they working under?

standard hour plan

Training programs are more likely to be effective if they incorporate all of the following except:

standardization

Freedom from criterion deficiency of performance appraisals refers to the extent to which:

standards capture the entire range of an employee's responsibilities.

Long-term incentive plans in which rights are granted to executives to purchase shares of their company's stock at a fixed price for a fixed period of time are known as:

stock options.

When employees receive a certain rate for each unit produced, they are working under which incentive plan?

straight piecework

Managers tend to be more open to the idea of ____ when the information is used for developmental purposes.

subordinate appraisal

Which of the following is an external factor that can influence the rates at which employees are paid?

the cost of living

In most instances, who is in the best position to perform the function of appraising an employee's performance?

the employee's supervisor

Executive base salaries represent between ____ percent of the total annual compensation.

30 to 40

Research shows that a merit increase in the range of ____ percent is necessary to serve as a pay motivator.

7 to 9

30. Which of the following statements is true concerning power?

A person can have power over you only if he or she controls something you desire

21.What step determines whether understanding has been achieved during the communication process?

Feedback

28.Hersey and Blanchards leadership theory differs from other leadership theories primarily because it______?

Focuses on the followers

41. All of the following are factors that serve to sustain organizational cultures except ________.

Frugality

23. An informal communication network is typically called a ______.

Grapevine

17. The major contribution of the asch study was to demonstrate the impact of__________.

Group pressures

Group incentive plans include:

Improshare

Which of the following is NOT an advantage of an incentive pay program?

Incentive payouts are fixed costs linked to the achievement of results.

5. Which of the following is not a benefit achieved from work specialization?

Increased investment in machinery

11. Which of the following is not a source of individual resistance to change?

Inertia

18. Which is not one of the most common type of team?

Interdepartmental

14. The _____________ theory indicates that some stress stimulates the body into action, and people can perform well. However too much stress causes a person to perform poorly.

Inverted-U

13. family issues, economic problems, and personality characteristics are examples of ____ factor of potential stress.

Personal

38. P& G departmentalixes by Tide pampers charmins and pringles. This is departmentalization by_____________.

Product

20. Which of the following is not one of the key components of effective teams?

Recognized company identity

32. John was good with numbers but he wasn't sure what he wanted.....

Referent power

34. ____________conflict are almost always dysfunctional

Relationship

43. All of the following are sources of organizational resistance to change except ________.

Security

15. Farid is a 3rd generation Indian American. He has never been to India but was very saddened by the attack in India. This is an example of __________.

Social Identity theory

45. Paul is miserable and stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and everyday they are able to laugh over lunch about their new managerial impotence. ________ is helping Paul handle his stress.

Social Support

2. The process through which employees are adapted to an organizations culture is...

Socialization

Enterprise incentive plans include:

Stock options

4. Phil is new at JPS corp, but after a week he already knows that the founder of the corporation started the business in his garage with only 10,000 and one client. This information was most likely transmitted to phil by way of

Stories

33. Conflict that relates to the content and goal sof work is termed _______ conflict.

Task

29. Which of the following would best serves as evidence to support the conclusion that an individual is an authentic leader?

The leader inspires a great deal of trust in his or her followers

1. The ultimate source of an organizations culture is...

The organizations founders

12. Which of the following is not an example of a hindrance stressor?

Time Urgency

An appropriate reward for a consumer service representative who worked long hours to fill a new customer's large order is:

a spot bonus

The two primary purposes of performance appraisals are:

administrative and developmental.

Contemporary reasons given by organizations for implementing incentive plans are:

all of the above.

Under the Fair Labor Standards Act, exempt employees:

are those employees not covered by the overtime provisions of the Act.

Which of the following is not an executive long-term incentive program?

assigned benefits

Whole-vs-Part Learning:

breaks down tasks to facilitate learning

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors, the instrument suffers from:

criterion deficiency.

40. In recent years, ________ has become the primary concern in acquisitions and mergers.

cultural compatibility

If you were responsible for developing a training program, your first step should be to:

determine the specific instructional objectives.

Which of the following is an example of a nonfinancial compensation?

employee recognition programs

A quantitative job evaluation procedure that determines a job's relative value on the basis of quantitative assessments of specific job elements is known as:

the point system.

Performance appraisal methods can be broadly classified as either ____, ____, or ____ approaches.

trait, behavioral, results

_____ refers to the effective application of principles learned to what is required on the job.

transfer of training

The relationship between the relative worth of jobs and their wage rates can be represented by means of a:

wage curve.