MGMT 340 HR MANAGEMENT (CH. 4)
Compressed workweek
A workweek in which a full week's work is accomplished in fewer than five 8-hour days.
Job enlargement
Broadening the scope of a job by expanding the number of different tasks to be performed.
Diversity
Differences in human characteristics and composition in an organization.
Task
Distinct, identifiable work activity composed of motions.
Marginal job functions
Duties that are part of a job but are incidental or ancillary to the purpose and nature of the job.
Work
Effort directed toward accomplishing results.
Telework
Employees work with technology via electronic, telecommunications, and Internet means.
Autonomy
Extent of individual freedom and discretion in the work and its scheduling.
Task identity
Extent to which the job includes a "whole" identifiable unit of work that is carried out from start to finish and that results in a visible outcome.
Skill variety
Extent to which the work requires several different activities for successful completion.
Job
Grouping of tasks, duties, and responsibilities that constitutes the total work assignment for an employee.
Job description
Identification of the tasks, duties, and responsibilities of a job.
Task significance
Impact the job has on other people.
Job enrichment
Increasing the depth of a job by adding responsibility for planning, organizing, controlling, or evaluating the job.
Performance standards
Indicators of what the job accomplishes and how performance is measured in key areas of the job description.
Competencies
Individual capabilities that can be linked to enhanced performance by individuals or teams.
Person-job fit
Matching characteristics of people with characteristics of jobs.
Business process reengineering (BPR)
Measures for improving such activities as product development, customer service, and service delivery.
Responsibilities
Obligations to perform certain tasks and duties.
Self-directed team
Organizational team composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished.
Virtual team
Organizational team composed of individuals who are separated geographically but linked by communications technology.
Special-purpose team
Organizational team formed to address specific problems, improve work processes, and enhance the overall quality of products and services.
Job design
Organizing tasks, duties, responsibilities, and other elements into a productive unit of work.
Job rotation
Process of shifting a person from job to job.
Flextime
Scheduling arrangement in which employees work a set number of hours a day but vary starting and ending times.
Job sharing
Scheduling arrangement in which two employees perform the work of one full-time job.
Contingent worker
Someone who is not an employee, but a temporary or part-time worker for a specific period of time and type of work.
Work flow analysis
Study of the way work (inputs, activities, and outputs) moves through an organization.
Job analysis
Systematic way of gathering and analyzing information about the content, context, and human requirements of jobs.
Feedback
The amount of information employees receive about how well or how poorly they have performed.
Job specifications
The knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.
Duty
Work segment composed of several tasks that are performed by an individual.
