MGMT 365 TEST 1
which of the following is the biggest downside for large job sites?
because of the sheer size of the website, there is a lack of differentiation between candidates listed on the site
The first step in the human resource planning process is
forecasting.
The process of attempting to ascertain the supply of and demand for various types of human resources is called
forecasting.
Just as reliability is necessary but not sufficient for validity, validity is necessary but not sufficient for
generalizability.
which of the following is an advantage of relying on internal recruitment sources?
it generates a sample of applicants who are well known to the firm
which of the following is the definition of a leading indicator?
it is an objective measure that accurately predicts future labor demand
Adding more decision-making authority to a job to increase its motivational potential is known as ___.
job enrichment
factual or procedural information necessary for successfully performing a task is called
knowledge
The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the _____.
lead the market approach
A(n)_____is an objective measure that accurately predicts future labor demand
leading indicator
the _____ branch of the federal government consists of the House of Representatives and the Senate
legislative
divisional structures are characterized by
low levels of centralization.
Google employs the practice of team building and rewards ideas that are outside the box. They are likely to have _____ compared to a company with low engagement.
lower turnover
a critical aspect of the program implementation step of human resource planning is
making sure that some individuals is held accountable for achieving the stated goals
Ensuring that HRM practices comply with federal, state, and local laws is part of
managing the human resource environment
the perceptual -motor approach job design focuses on
mental capabilities and limitations
The _____ section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.
mental processes
decision-making autonomy, task significance, and interdependence characterize the ___ approach to job design
motivational
which of the following approaches views job satisfaction as one of the most important outcomes of job design?
motivational approach
which of the following is a method used to reduce an expected labor shortage that is low on revocability?
new external hires
is the argument that "call center" staffing is the only type of work being offshored valid?
no, because figures have shown that countries such as china and India are trying to climb the skill ladder of available work
Which of the following agencies or institutions is responsible for enforcing the executive orders that cover companies doing business with the federal government?
office of federal contract compliance programs
All of the following personnel selection methods have a low generalizability EXCEPT
drug tests
Which of the following correlation coefficients indicates a perfect negative relationship?
-1.0
Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within _____ days of the incident.
180
After the Equal Employment Opportunity Commission (EEOC) has taken responsibility for investigating a claim of discrimination, the complainant must give the EEOC ____ days to investigate the complaint.
60
According to the Department of Labor, employees with disabilities should make up what proportion of the workforce at companies that contract with the U.S. government?
7 percent
Brett tells his HR counselor that he was passed up for a promotion because he is young, even though he has the experience and is much better with technology. HR tells him that the ________ legislation does not support his claim.
Age Discrimination in Employment Act of 1967
Which of the following is true of emerging trends in the international market?
Although companies may be attracted to offshoring because of potentially lower labor costs, reshoring is becoming more common.
Which dimension of HRM practices measures employees' performance?
Assessing and developing human resources
_____ is a wide variety of specific selection programs that employ multiple selection methods to rate either applicants or job incumbents on their managerial potential.
Assessment center.
Which of the following concepts was advocated to minimize the adverse impact of testing?
Banding
Which of the following personnel selection methods have a high criterion-related validity and a low content validity?
Biographical information
The _____ allows an individual filing a complaint to have a jury decide whether he or she may recover punitive damages (in addition to lost wages and benefits) for emotional injuries caused by discrimination
Civil Rights Act of 1991
_____ assess main facets such as verbal comprehension, quantitative ability, and reasoning ability.
Cognitive ability tests
Which of the following is true of the generalizability of several personal selection methods?
Cognitive ability tests have high generalizability.
Which of the following forms of validation becomes relatively more attractive as the sample available for validation becomes smaller?
Content validation
A person who is agreeable in nature will be
Courteous and trusting
_____ is the degree to which work units are grouped based on functional similarity or similarity of work flow.
Departmentalization
which of the following was replaced by the Occupational Information Network (O*NET)>
Dictionary of Occupational Titles
_____ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness.
Downsizing
_____ assets include human capital, customer capital, social capital, and intellectual capital.
Intangible
Which of the following is responsible for enforcing the Age Discrimination in Employment Act?
Equal Employment Opportunity Commission
Which of the following is concerned with examining the interface between individuals' physiological characteristics and the physical work environment?
Ergonomics
_____ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.
Ergonomics
Which competency is an HR professional said to have if he is able to act personally and professionally with integrity and accountability?
Ethical practice
The U.S. Office of Personnel Management is in charge of
Executive Order 11478.
the balanced scorecard should not be used to link a company's human resource management activities to the company's business strategy
False
Which of the following amendments is called the equal protection clause?
Fourteenth Amendment
Passed immediately after the Civil War, the _____ originally applied only to discrimination against blacks.
Fourteenth Amendment of the U.S. Constitution
_____ is the degree to which the validity of a selection method established in one context extends to other contexts.
Generalizability
Which of the following is true of interviews?
Generalizability of interviews is low.
Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business?
HR technical expertise
which of the following statements about HRM practices is true?
HRM practices directly affect an employee's ability to satisfy customer needs
Which of the following best explains why older people approaching retirement age have no intention of retiring?
Improved health of older people in general, in combination with the decreased physical labor in many jobs, has made working longer a viable option.
Which of the following is required for teams to be effective?
Individual accountability of behavior should be a critical indicator of performance.
Which of the following is the most accurate definition of concurrent validity?
It assesses the validity of a test by administering it to people already on the job and then correlating test scores with existing measures of each person's performance.
Luz recently revised some questions in her company's personality inventory test to add the contextualizing term "at work." How did this revision affect the validity coefficient of these items?
It increased from .10 to .25.
Which of the following is the accurate definition of workforce utilization review?
It is a comparison of the proportion of workers in protected subgroups with the proportion that each subgroup represents in the relevant labor market.
Which of the following is an advantage of using local newspapers for advertising?
It is a relatively inexpensive means of reaching many people within a specified geographic area who are currently looking for work.
Which of the following best describes centralization?
It is the degree to which decision-making authority resides at the top of the organizational chart.
Which of the following best describes workflow design?
It is the process of analyzing the tasks necessary for production of a product.
Which of the following is true about the use of social networking tools within an organization?
It may result in employees wasting time.
Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?
Job description
Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?
Job design
Which of the following is true of a human resource information system (HRIS)?
Managers can request the HRIS to automatically prepare a personnel report.
The main provision under the _____ states that each employer has a general duty to furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm.
Occupational Safety and Health Act (OSHA)
Which of the following categories for the Malcolm Baldrige National Quality Award Examination focuses on design, management, and improvement of work systems?
Operations focus
Which of the following has been the most widespread means of eliminating a labor shortage?
Outsourcing
which of the following is true about outsourcing?
Outsourcing is a logical choice when a firm simply does not have certain expertise and is not willing to invest time and effort into developing it.
Genco Inc. has completed forecasting human resource requirements and has determined that there will be a labor shortage in the future. Which of the following options can Genco Inc. use to avoid the expected labor shortage?
Overtime
Which of the following options will help a company avoid an expected labor shortage?
Overtime
_____ is a generic term used to refer to organizational decisions that affect the nature of the vacancies for which people are recruited.
Personnel policies
Which of the following actions is most likely to enable organizations to increase the impact that recruiters have on those they recruit?
Providing timely feedback
_____ ability is the speed and accuracy with which one can solve arithmetic problems of all kinds.
Quantitative
which of the following is an example of image advertising?
Rain inc. releases television ads that give an idea about the pleasant working conditions in the organization
_____ places a special obligation on an employer to affirmatively do something to suit an individual's disability or religion
Reasonable accommodation
_____ is the degree to which a measure is free from random error.
Reliability
Which of the following is true of the reliability of several personal selection methods?
Reliability of physical ability tests is high.
_____ is considered a slow option for avoiding an expected labor shortage but has high revocability.
Retrained transfer
Which of the following requires that government contractors set a goal for the percentage of employees with disabilities who constitute their workforce?
Rules set by the U.S. Department of Labor
Which of the following acts sets strict rules for businesses, especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate?
Sarbanes-Oxley Act
Which of the following approaches to job design identifies the "one best way" to perform a job?
Scientific management approach
Which of the following aspects of emotional intelligence is the knowledge of one's strengths and weaknesses?
Self-awareness
_____ is the knowledge of one's strengths and weaknesses.
Self-awareness
_____ is the ability to keep disruptive emotions in check.
Self-regulation
Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?
Supervisors
Which of the following is true of teams?
Team members share work when any member becomes overloaded.
Which of the following options for avoiding an expected labor shortage is a slow solution and has low revocability?
Technological innovation
Which of the following is true about temporary workers?
Temporary workers give employers some flexibility to respond to fluctuations in consumer demand for their products and services.
Which government commission monitors the hiring practices of organizations by analyzing their annual hiring reports?
The Equal Employment Opportunity Commission
Which of the following acts encourages employers to actively recruit qualified individuals with disabilities and to allow them to become active members of the labor market?
The Rehabilitation Act of 1973
Which of the following is major legislation regulating equal employment opportunity in the United States and applies to organizations with 15 or more employees working 20 or more weeks a year that are involved in interstate commerce?
The Title VII of the Civil Rights Act of 1964
Which of the following is one of the four characteristics of an ethical, successful company?
The company emphasizes mutual benefits in its relationship with customers, clients, and vendors.
Which of the following is true of virtual teams?
They combine top talent to solve tough challenges.
_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.
Total quality management
Which of the following is a person's capacity to understand and use written and spoken language?
Verbal comprehension
Nariko complains that her male colleagues often make sexist jokes and consider her a less productive worker just because she is a woman. This is an example of
a hostile working environment.
The concept of _____ suggests that similar groups of people whose scores differ by only a small amount all be treated as having the same score.
banding
Which of the following personality dimensions is typically associated with a person being nondepressed, secure, and content?
adjustment
traditionally, the HRM department was primarily a(n):
administrative expert
Traditionally, the HRM department was primarily a(n)
administrative expert.
To eliminate discrimination in the workplace, many organizations have _____ programs to increase minority representation.
affirmative action
____forecast and monitor the proportion of various protected group members, such as women and minorities, that are in various job categories and career tracks
affirmative action plans
Recruiting advertisements in newspapers and periodicals
are likely to generate less desirable candidates than direct applicants or referrals
A local church hires only Christians as pastors. This is an example of _____.
bona fide occupational qualification
which of the following HRM practices involves rewarding employees based on their team's performance?
compensation
The executive branch of the federal government
consists of the president and the many regulatory agencies the president oversees.
In the case of _____ validation, it is critical to minimize the amount of inference involved on the part of the judges because their subjective judgment could bias the findings.
content
.The _____ is a measure of the degree to which two sets of numbers are related.
correlation coefficient
John is open to experiences if he is
curious and imaginative.
the occupational safety and health act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the
department of labor
A person who is conscientious will be
dependable, organized, persevering, thorough, achievement-oriented
____are people who apply for a vacancy without prompting from the organization
direct applicants
If two people with the same qualifications apply for a job and the employer chooses one based on his or her race, the individual not hired is a victim of
disparate treatment.
Robert, a Caucasian candidate, and Santiago, a Hispanic candidate, have similar educational qualifications and work profiles. They apply for the post of security guard at a private firm. Robert is hired but Santiago is not. There are two positions, and the company is looking for other candidates to fill the remaining vacant position. This is an example of
disparate treatment.
Units that are a part of the _____ structure act almost as separate, self-sufficient, semi-autonomous organizations.
divisional
The planned elimination of large numbers of personnel designed to enhance organizational effectiveness is called
downsizing.
Organizations focus on facilities and systems during the ________ stage in a work-unit activity analysis.
equipment
The final step in the planning process is to
evaluate results.
Directives issued and amended unilaterally by the president are known as
executive orders.
When it comes to examining and understanding skill levels for a particular job, _____ may be the best source.
external job analysts
When a firm shifts to evidence-based HRM, it should stop using workforce analytics.
false
According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.
feedback
which of the following stages is critical , with the many options available to a planner differing widely in their expense , speed, effectiveness, amount of human suffering, and revocability?
goal setting and strategic planning
An HR dashboard of a company
helps conduct workforce analytics.
in an organization that has a functional structure, a centralized decision-making mechanism
helps in the resolution of conflict between subunits
In an organization that has a functional structure, a centralized decision-making mechanism
helps in the resolution of conflict between subunits.
Personality inventories tend to have
high reliability, low to moderate criterion validity, and low generalizability.
____ is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees
human resource recruitment
Job analysis aids the performance appraisal process by
identifying the behaviors and results that distinguish effective performance from ineffective performance.
sometimes, organizations advertise just to promote themselves as a good place to work in general. this is called:
image advertising
Concerns about the level of service customers receive from overseas operations are likely to
increase reshoring of jobs back to the United States.
The utility of any test generally _____ as the selection ratio gets lower.
increases
When considering a balanced scorecard that depicts a company from a(n) _____ perspective, the examples of critical business indicators include improving operating efficiency, launching new products, continuous improvement, and empowering the workforce.
innovation and learning
The final stage in work-flow analysis is to identify the work _____ in the development of the work unit's product.
inputs
Content validation
is performed by demonstrating that the questions or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job.
Job complexity, information processing, and equipment use are major elements of the _____ approach to job design.
perceptual
which of the following approaches to job design has roots in human-factors literature?
perceptual-motor approach
Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of
performance appraisal.
Feedback and coaching are part of the _____ function of an HR department.
performance management
Devonte has been asked to determine the supply and demand for professional executives with social justice experience. he will most likely use which planning strategy?
personnel forecasting
executive search firms (ESFs)
primarily seek out potential job candidates who are already employed.
The programs developed in the strategic-choice stage of the process are put into practice in the _____ stage.
program-implementation
Adam is the CEO of a company who forces his female secretary to perform sexual favors in exchange for increasing her salary. This is an example of
quid pro quo harassment.
which of the following statements is true about the recruiter's role in the recruitment process?
realistic job previews by recruiters lower expectations and can help reduce fewer turnover in the workforce
Due to a recent spike in crimes against women in Newtown, Bloom Inc. has decided to allow its female employees in Newtown to choose not to work the night shifts. This is an example of
reasonable accommodation.
Often someone new to HR will be assigned to the _____ HR department to manage employee data and information systems functions.
record keeping and workforce analytics
Which of the following personnel selection methods has low generalizability for all job types?
reference check
Alvin gets an interview call from an organization for the position of an assistant manager. Alvin's friend, working in the same organization recommended him for the job. Alvin is an example of a(n) _____.
referral
____ are people who are promoted to apply for a job by someone within the organization
referrals
_____ is the consistency of a performance measure.
reliability
A _____ is defined dialogue initiated by one or more persons to gather information and evaluate the qualifications of an applicant for employment.
selection interview
Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for
sexual harassment.
Tess has changed up her interview techniques to include questions that ask employees to explain how they would solve real-life workplace problems. She feels that this type of interviewing has increased her probability of making the best choice. She is employing the _____ interview technique.
situational
the ____ requires that everyone receiving unemployment compensation be registered with a local state employment office
social security act
Organizations that pursue a ________ strategy pursue the "triple bottom line" of economic, social, and environmental benefits.
sustainable
When assessing the reliability of a measure, one might be interested in knowing how scores on the measure at one time relate to scores on the same measure at another time. This is called
test-retest reliability.
which of the following is an example of intrinsic reward?
the US army appealing to the patriotism in people to get more new recruits
which of the following is true about offshoring?
the actual cost savings from offshoring work can be less than a company expects
The goals that are set in the human resource planning process should come directly from
the analysis of the labor supply and demand.
which of the following is a core value of TQM?
the company promotes cooperation with vendors and customers to hold down costs
which of the following is major legislation regulating equal employment opportunity in the US and applies to organizations with 15 or more employees working 20 or more weeks a year that are involved in interstate commerce?
the title VII of the Civil Rights Act of 1964
A(n) _____ shows the proportion of employees in different job categories at different times.
transitional matrix
In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.
true
social networking tools can help prevent the loss of expert knowledge that occurs due to retirement
true
The degree to which the information provided by selection methods enhance the bottom-line effectiveness of the organization is known as the selection method's
utility
_____ is the degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization
utility
_____ is the degree to which the information provided by selection methods enhances the bottom-line effectiveness of the organization.
utility
The degree to which the information provided by selection methods enhance the bottom-line effectiveness of the organization is known as the selection method's
utility.
The extent to which performance on a measure is related to performance on the job is called
validity
The extent to which performance on a measure is related to performance on the job is called.
validity
In the face of demographic pressures dealing with an aging workforce, many employers try to use _____ among their older workers through early retirement incentive programs.
voluntary attrition
which of the following pairs of recruiter characteristics does an applicant tend to respond to most positively?
warmth and informativeness
which of the following HRM practices supporting high-performance work systems is associated with decentralized decision-making, reduced status distinctions and information sharing?
work design
A(n) _____ test attempts to simulate the job in a prehiring context to observe how the applicant performs in the simulated job.
work-sample
_____ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.
workflow design
The process of determining whether there are any subgroups whose proportion in a given job category within a company is substantially different from their proportion in the relevant labor market is called
workforce utilization review.