MGMT 3720 Exam 2

A 2015 McKinsey report on public companies found that those in the top quartile for ethnic and racial diversity in management were _____% more likely to have financial returns above their industry mean, and those in the top quartile for gender diversity were _____% more likely to have returns above the industry mean.

35 ; 15

A model of group development that consists of _______ stages through which groups generally proceed was proposed by Tuckman.

5

Compared to ___% in 1977, the labor force participation rate for men is now approximately ___% and is expected to decrease through 2024 to ___%.

59; 53; 52

Women today earn about ____ cents to every dollar that men earn, even while performing the same or similar jobs.

80

According to Katzenbach and Smith, people organized to function cooperatively as a group best describe which of the following?

A team

Which act prohibits discrimination against people with disabilities in employment, public services, public accommodations, and in telecommunications?

ADA

In which stage is the team mainly focused on similarities and the group looks to the leader for structure and direction?

Forming

Which of the following is known as the "polite stage"?

Forming

Which of the following represent the correct sequence of Tuckman's Stages of Group Development?

Forming, Storming, Norming, Performing

Which of these groups are classified as informal?

Friendship and interest

A ______ group is another name for a command group.

Functional

Which is an invisible barrier based on the prejudicial beliefs that underlie organizational decisions that prevent women from moving beyond certain levels within a company?

Glass ceiling

Which of the following is NOT an advantage of diversity?

Greater marketing expenditure

A(n) ____________ is a collection of individuals who share a common set of norms, who generally have differentiated roles among themselves, and who interact with one another toward the joint pursuit of common goals.

Group

An intermediate criterion of group effectiveness is expressed in all but which of the following?

Group competitiveness

Which of the following is considered a design factor in determination of work group effectiveness?

Group composition

A dysfunction in decision-making that occurs in homogenous groups as a result of group pressures and group members' desire for conformity and consensus is called _______.

Groupthink

Which of these terms is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers?

Valuing diversity

In a conflict situation, which of the following is a destructive and active response?

Winning

Which of these refers to the strength of one's commitment and dedication to hard work, both as an end in itself and as a means to future rewards?

Work ethic

Which of these describes an expected behavior pattern assigned or attributed to a particular position in the organization?

Work roles

_______ occurs when an employee or applicant is treated unfairly at work or in the job hiring process due to an identity group, condition, or personal characteristic.

Workplace discrimination

Which of the following is (are) team paradox(es)?

a. Balancing individual differences and goals AND the collective identity and goals b. Fostering support AND confrontation among team members c. Balancing managerial authority AND team member discretion and autonomy d. Balancing the Triangle of Relationships—manager, team, and individual e. All of these (correct answer)

Which of these refers to a position or unit within the organization that is charged with overseeing and coordinating the activities of two or more groups?

Linking role

Which of the following is NOT a dimension of mental abilities?

Locus of control

Which of these refers to the tendency among individuals to attribute the events affecting their lives either to their own actions or to external forces?

Locus of control

Anchored in external conditions is the behavior of people with ______ cognitive complexity.

Low

_______ is the technique of reorganizing to reduce friction on the team.

Managerial intervention

__________ is the technique of making decisions by management and without team involvement.

Managerial intervention

Which term is commonly used to refer to ways in which organizations seek to ensure that members of diverse groups are valued and treated fairly within organizations in all areas including hiring, compensation, performance evaluation, and customer service activities?

Managing diversity

Which of the following describe an individual's intellectual capabilities and are closely linked to how a person makes decisions and processes information?

Mental abilities

_________ technique requires that one team member to assume the role where she or he extracts buried disagreements within the team and sheds the light of day on them. They must have the courage and confidence to call out sensitive issues and force team members to work through them.

Mining

Which term describes a stereotype that portrays Asian men and women as obedient and successful and is often used to justify socioeconomic disparities between other racial minority groups?

Model minority myth

Which of these represents the first stage of a role episode model?

Perceived expectations for a particular position

Cassandra is part of a team at ABC Products. She finds that finally, her team has started to build momentum and starts to get results. Cassandra's team can be described as entering which stage of group development?

Performing

During which stage in group development, role differentiation emerges to take advantage of task specialization in order to facilitate goal attainment?

Performing

Margo's team, at XY Products, is completely self-directed and requires little management direction. Margo's team can be described as operating at which stage of group development?

Performing

Which of these demonstrates how a diverse workforce can create a sustainable competitive advantage for organizations?

Resource-based view

The decision to be transparent about sexual orientation is called ________.

Revealing

____ is a term that has been used to describe a situation in which dominant group members perceive that they are experiencing discrimination based on their race or sex.

Reverse discrimination

The integration-and-learning perspective posits that the different life experiences, skills, and perspectives that members of diverse cultural identity groups possess can be a valuable resource in the context of work groups.

True

The only way to understand people is through culture.

True

The process of becoming a high-performance team is not a linear process.

True

The quality of intergroup performance is affected by the extent to which all parties to the interaction can meet these requirements.

True

There has been renewed interest in pre-employment screening tests in recent years.

True

Those values concerning the way we approach end-states represent instrumental values.

True

Two of the advantages of diversity include cost advantages and improved resource acquisition.

True

When a group is seen as being highly instrumental to achieving personal goals, individuals will typically submit to the will of the group.

True

When two groups intersect, intergroup behavior occurs.

True

"An enduring belief that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence" is a(n) _____________.

Value

Sally has just completed diversity training at work. She would now like to focus her understanding on deep-level diversity traits such as:

Values

According to Linda A. Hill, managing a team means managing _______.

Paradox

Which of the following describes a self-contradictory statement or situation?

Paradox

Perhaps the most important influences on personal development are ________ determinants.

Family and social group

In which stage does the informal pecking order begin to develop, but the team is still friendly?

Forming

_________ values represent those values concerning the way we approach end-states.

Instrumental

Responses such as winning, displaying anger, and retaliating are considered _________ responses to conflict.

Destructive and active

Responses such as avoiding, yielding, and self-criticizing are considered ________ responses to conflict.

Destructive and passive

Each year, the typical Japanese worker works _______ hours.

1742

_______ discrimination is a catchall term that describes when people are denied employment opportunities because of their identity group or personal characteristics such as sex, race, age, or other factors.

Access

The _______ focuses on the benefit that a diverse workforce can bring to a business that wishes to operate within a diverse set of markets or with culturally diverse clients.

Access-and-legitimacy perspective

Responses such as perspective taking, creating solutions, expressing emotions, and reaching out are considered _________ responses to conflict.

Active and constructive

In a conflict situation, which of the following is a constructive and passive response?

Adapting

According to Tuckman, which of these represent the final stage in group development?

Adjourning

Which of these influences group cohesiveness?

All of these

When Michael Scott burned his foot on a George Foreman Grill before coming into the office he claimed to be disabled and that others were discriminating against him for it. Generally, though, such minor and inconsequential injuries are not covered by the _______________, which more broadly prevents discrimination based on disability.

American with Disabilities Act (ADA)

_______ are the fastest-growing ethnic group in the United States, growing 72% between 2000 and 2015.

Asians

Which of these involves separating two groups in such a way that the required tasks of the organization are fulfilled while the interaction between the two groups is minimized?

Decoupling

Which term includes traits that are non-observable such as attitudes, values, and beliefs?

Deep-level diversity

According to research, which of the following is true about the relationship between diversity in managers and innovation?

At companies with diverse management teams, openness to contributions from lower-level workers and an environment in which employees feel free to speak their minds are crucial for fostering innovation.

An individual's orientation towards authority refers to ________.

Authoritarianism

Which of the following is considered an environmental context factor in determination of work group effectiveness?

Availability of training

People born between 1946 and 1964 are classified as which of these?

Baby Boomers

________ studied group interaction patterns by using interaction process analysis.

Bales and Borgatta

According to experts, hiring discrimination against ______ has not declined over the past 25 years while workplace discrimination against other racial minority groups has declined.

Blacks

The extent to which the requirements and responsibilities of the group are clearly understood is task ______.

Clarity

The ability to view situations from more than one cultural framework refers to which of these?

Cognitive complexity

Which of the following represents a person's capacity to acquire and sort through various pieces of information from the environment and organize them in such a way that they make sense?

Cognitive complexity

Which of these refers to differences between team members in characteristics such as expertise, experiences, and perspectives?

Cognitive diversity

Which of these suggests that multiple perspectives stemming from the cultural differences between group or organizational members result in creative problem solving and innovation?

Cognitive diversity hypothesis

Which of the following best describes the ability to think about things differently and adapt one's perspective?

Cognitive flexibility

Lucy regularly pulls the football away from Charlie Brown when he runs to kick it, which is generally considered an irresponsible thing to do. Even though Lucy says Charlie Brown can trust her, she has proven to not display the _____________ necessary to be trusted.

Dependability

__________ is another word for behavioral consistency.

Dependability

The extent to which individual members of a group are motivated to remain in the group is the definition of group _________.

Cohesiveness

______ refers to working with someone to produce or create something.

Collaboration

When a formal group is permanent, it is usually called a(n) _________ group.

Command

Which of these groups are considered relatively permanent?

Command and friendship

Although discrimination has come under great legal and public scrutiny over the past years, still thousands of cases of discrimination occur every year. Which action would not be considered a form of discrimination?

Conflict

Responses such as reflective thinking, delay responding, and adapting are considered _________ responses to conflict.

Constructive and passive

Which of the following is a dimension of psychomotor abilities?

Control precision

Which term describes discrimination that manifests itself in ways that are not visible or readily identifiable, yet is serious because it can impact interpersonal interactions between employees, employees and customers, and other important workplace relationships?

Covert

_________ is a competency and a skill that enables individuals to function effectively in cross-cultural environments.

Cultural intelligence

The "collective programming of the mind which distinguishes the members of one human group from another" is ____________.

Culture

According to Tuckman, which of these represent the first stage in group development?

Forming

The ________ is characterized by a commitment to equal opportunities in hiring and promotions, and does not directly link a work group's productivity or success with diversity.

Discrimination-and-fairness perspective

Ben, a highly paid 70 year old executive at D&E Enterprises, has been included on an upcoming list of potential layoffs in December, yet other less experienced, younger workers have not been included on this list. This is a potential form of which type of discrimination?

Discriminatory policies or practices

_______ refers to identity-based differences among and between two or more people that affect their lives as applicants, employees, and customers.

Diversity

Following Michael Scott's offensive impersonation of a Chris Rock routine, where he uses racial epithets for a group he does not belong to, the corporate office sends in a consultant to provide diversity awareness training for the branch. This decision is a reactionary form of _______________ on the part of Dunder Mifflin.

Diversity management

Charlie Brown's attempt to bring home a different kind of Christmas tree, not thought of as traditionally beautiful, is met with criticism by his peers because of the ____________ they hold concerning beauty and value.

Dogmatism

During which stage in group development, emphasis is usually placed on making acquaintances, sharing information, testing one another, and so forth?

Forming

Which agency was created by Title VII of the Civil Rights Act of 1964 with the primary goal of making it illegal to discriminate against someone in the workplace due to their race, national origin, sex, disability, religion, or pregnancy status?

EEOC

At ABC Manufacturing, new hires Adam and Stacy decided to join the labor union at the company. Their action best describes which of the following reasons why they join this labor union?

Economic self-interest

Those factors inside and outside the organization that can affect the group's performance are referred to as task _____.

Environment

Examining a role ________ is perhaps the best way to understand the nature of work.

Episode

Which of the following is a dimension of physical abilities?

Equilibrium

Which of these refers to the values that help us determine appropriate standards of behavior and place limits on our behavior both inside and outside the organization?

Ethics

Alton, a mid-level manager for Knockaround Clothing in charge of monthly inventory, often participates in quarterly meetings of the Cherokee Nation in Tahlequah, Oklahoma. Alton's supervisors' allowing him flex time to attend these meetings embraces Alton's ____________.

Ethnicity

Susan can be described as having a(n) ________ because she always tends to attribute things that happen to her as being caused by someone or something else.

External focus of control

Charlie Brown is sure that life is out to get him, and that no matter what he does, bad luck will follow. This attitude displays Charlie Brown's ____________.

External locus of control

A 2015 McKinsey report on public companies found that those in the top quartile for ethnic and racial diversity in management were 95% more likely to have financial returns above their industry mean.

False

Access discrimination involves discrimination that manifests itself in ways that are not visible or readily identifiable, yet is serious because it can impact interpersonal interactions between employees, employees and customers, and other important workplace relationships.

False

Because of missing common interests or social needs, people rarely join informal groups.

False

Between group cohesiveness and productivity, a clear and direct relationship exists.

False

Common with norming is intergroup conflict.

False

Discrimination is a term that has been used to describe a situation in which dominant group members perceive that they are experiencing discrimination based on their race or sex.

False

Due to the fact that multiracial births have risen tenfold between 1970 and 2013, their participation in the labor force is around 20%.

False

During Performing, the team is starting to work well together, and buy-in to group goals occurs. The team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control.

False

Employee motivation is affected little by values.

False

For most group activities, there is clearly a "right" number of people.

False

Low intergroup interaction is typically required by high interdependence.

False

Managing the team's paradox — or space between the team and its external forces, stakeholders, and pressures — is a delicate balance of employees, stockholder management, and profits.

False

Members for a team should be selected for their personality, not for their skill and skill potential.

False

Once a group is established, a group need not differentiate the work activities of its members in order to accomplish its goals and maintain its norms.

False

One downside of diverse teams, according to research, is that they enhance groupthink.

False

Over time, values tend to be unstable.

False

People with low self-esteem often find it easier to give and receive affection, set higher goals for personal achievement, and exert energy to try to attain goals set for them.

False

Reciprocal interdependence exists when the outputs of one unit or group become the inputs for another.

False

Reflective thinking, delay responding, and adapting are considered passive and destructive responses to conflict.

False

Research finds that appropriate standards of behavior are not determined by values but by organizational training.

False

Research on conflict and team suggests that conflict is bad for a team and that it will inevitably bring the team down and cause them to spiral out of control and off track.

False

Responses such as perspective taking, creating solutions, expressing emotions, and reaching out are considered passive but constructive responses to conflict.

False

Situational determinants include factors such as stature, health, and sex that often act as constraints on personal growth and development.

False

Stereotypic people tend to have high cognitive complexity.

False

Structural intervention is best used when team members are willing to acknowledge the cultural differences and learn how to work with them.

False

The Norming stage begins as team members begin vying for leadership and testing the group processes.

False

The basic congruity thesis was proposed by Chris Argyris.

False

The similarity-attraction paradigm explains how diversity can have positive outcomes for an organization.

False

The term managing diversity is often used to reflect ways in which organizations show appreciation for diversity among job applicants, employees, and customers.

False

Under conditions where employees are immature, the strongest conflict can be expected.

False

Unfortunately, research has shown that racially diverse firms have poorer financial performance than more homogenous firms.

False

Women constitute approximately 53% of the workforce compared to approximately 47% for men.

False

When Pam and Jim Halpert welcome their second child, Phillip, into their family, Pam is allowed up to 12 weeks of unpaid maternity leave by the

Family and Medical Leave Act (FMLA)

Which of the following terms refers to factors such as one's biological, physiological, and inherent psychological makeup determined at conception?

Heredity

At first glance Dwight Schrute and Jim Halper appear to have a lot in common, however their elements of ___________ such as interest in different forms of culture and recreation (e.g. basketball vs. BattleStar Galactica), reveal they are more different than they are alike.

Hidden diversity

Which term includes traits that are deep-level but may be concealed or revealed at the discretion of individuals who possess them?

Hidden diversity

Less deterministic is the cognitive system of people with _______ levels of cognitive complexity.

High

Which of the following groups is projected to make up almost one-fifth of the labor force by 2024?

Hispanics

When people are among _________ teammates, the team is susceptible to groupthink.

Homogeneous and like-minded

Jamal is always telling lewd jokes and is known for making offensive comments about women in general. Jamal can be considered as creating which of these?

Hostile environment

The questions such as "Should one stress individualism or membership in a group?" and "What is the 'pecking order' in a society — is it based on seniority or on wealth and power?" explores which of the following dimensions of culture, according to Kluckhohn and Strodtbeck?

How people approach interpersonal relationships

According to Kluckhohn and Strodtbeck, questions such as "Can most people be trusted or not?" and "are people basically good, or are they evil?" explores which of the following dimensions of culture?

How people view humanity

All of these elements make teams function EXCEPT:

Identical skills

Which term describes a collective of individuals who share the same demographic characteristics such as race, sex, or age?

Identity group

______ represents the degree to which employees are accepted and treated fairly by their organization.

Inclusion

When a person is high on certain valued dimensions but low on others, status ________ exists.

Incongruence

Which of the following refers to the ability to discover a rule or principle and apply it to the solution of a problem?

Inductive reasoning

The ______ suggests that the different life experiences, skills, and perspectives that members of diverse cultural identity groups possess can be a valuable resource in the context of work groups.

Integration-and-learning perspective

Which of these represents a technique that records who says what to whom in a group?

Interaction process analysis

The frequency and quality of interactions among groups are related to _______ requirements.

Interdependence

People who tend to attribute their successes and failures to their own abilities and efforts have a(n) _________ locus of control.

Internal

As pianist and artist, Schroeder is not often engaging with others, but when he does have something to share it seems to have been carefully considered and offers insight into complex emotions. This indicates Schroeder's tendency towards _________.

Introversion

Which of these refers to people who direct their energies inwardly and have a greater sensitivity to abstract feelings?

Introversion

Which of these refers to the information society, using knowledge to generate tangible and intangible values?

Knowledge economy

Which act prohibits any discrimination as it relates to pregnancy, including hiring, firing, compensation, training, job assignment, insurance, or any other employment conditions?

PDA

A work group ________ may be defined as a standard that is shared by group members and that regulates member behavior within an organization.

Norm

Cassandra is part of a team at ABC Products. She finds that her team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control. Cassandra's team can be described as operating at which stage of group development?

Norming

During which stage in group development, group members come to accept fellow members and develop a unity of purpose that binds them?

Norming

In which stage does buy-in to group goals occur?

Norming

A constellation of interaction characteristics best describes ________.

Personality

According to Gordon Allport, ______ is defined as the dynamic organization within the individual of those psychophysical systems that determine a person's unique adjustments to his/her environments

Personality

Which of the following refers to a stable set of characteristics and tendencies that determine those communalities and differences in the psychological behavior of people that have continuity in time and that may not be easily understood as the sole result of the social and biological pressures of the moment?

Personality

_______ is the sum total of ways in which an individual reacts to and interacts with others.

Personality

Factors such as stature and health are included in ________ determinants.

Physiological

Which of these occurs when various groups are largely independent of each other, even though each contributes to and is supported by the larger organization?

Pooled interdependence

Which of the following refers to the exchange of rewards for sexual favors or punishments for refusal to grant sexual favors?

Quid pro quo harassment

Which of the following refers to the ability to make continuous anticipatory motor adjustments in speed and direction to follow a continuously moving target?

Rate control

In a conflict situation, which of the following is a constructive and active response?

Reaching out

_______ is a technique to "recognize when the people engaged in conflict are becoming uncomfortable with the level of discord, and then interrupt to remind them that what they are doing is necessary."

Real-time permission

Which of these occurs when two or more groups depend on one another for inputs?

Reciprocal interdependence

Which of these refers to a condition that arises when messages sent to an individual may be unclear?

Role ambiguity

Which of these refers to a condition that can arise when individuals receive multiple and sometimes contradictory messages from various groups, all attempting to assign them a particular role?

Role conflict

Which of these refers to a condition where individuals may simply receive too many role-related messages?

Role overload

_____ explains how individuals encode information about others based on their demographic characteristics.

Schema Theory

According to Katzenbach and Smith, all of the following practices makes a team effective EXCEPT:

Selecting members for their personality, not for their skill and skill potential

In a conflict situation, which of the following is a destructive and passive response?

Self-criticizing

At ABC International, Amanda was notified that she just qualified for their million dollar club for her sales performance. The club has strict entrance requirements based on the sales performance and on-going potential determined from a panel interview. Amanda decided to put in her application and join this club. This action best describes which of the following reasons why Amanda joins this club?

Self-esteem

________ can be defined as one's opinion or belief about one's self and self-worth.

Self-esteem

Which of these exists when the outputs of one unit or group become the inputs for another?

Sequential interdependence

Factors that are often unpredictable are _______ determinants.

Situational

_______ suggests that people use categorization to simplify and cope with large amounts of information. These categories allow us to quickly and easily compartmentalize data, and people are often categorized by their visible characteristics, such as race, sex, and age.

Social cognitive theory

______ suggests that when we first come into contact with others, we categorize them as belonging to an in-group or an out-group.

Social identity theory

Which of these refers to a tendency for individual group members to reduce their effort on a group task?

Social loafing

When people join groups because they want to interact with other people and develop meaningful relationships, it describes which of the following reasons why they join groups?

Social needs

Which of the following countries represents the highest average hours worked per year?

South Korea

Which of the following refers to the ability to perceive fixed geometric figures and their relations with other geometric figures?

Spatial aptitude

The purpose of __________ systems is to differentiate individuals on the basis of some criteria or set of criteria.

Status

During which stage in group development, a high degree of intergroup conflict can usually be expected?

Storming

In which stage do the members clash for control of the group and people begin to choose sides?

Storming

In which stage does the attitude about the team and the project begin to shift to negative, and there is frustration around goals, tasks, and progress?

Storming

Which of the following is known as the "win-lose" stage?

Storming

The concept "work ethic" is prominent among work-related values.

True

The difference of direct vs. indirect communication, in managing multicultural teams, can cause conflict because, at the extreme, the direct style may be considered offensive by some, while the indirect style may be perceived as unproductive and passive-aggressive in team interactions.

True

Differences in characteristics like education, ethnicity, regional background, and gender form part of

Surface-level diversity

Which of the following is NOT a success factor for having strong collaboration skills?

Surface-level diversity

Which term represents an individual's visible characteristics, including but not limited to, age, body size, visible disabilities, race, or sex?

Surface-level diversity

_________ groups tend to be less permanent.

Task

Which of these groups are classified as formal?

Task and command

Which of these groups are considered relatively temporary?

Task and interest

Which of these represent the three types of work roles?

Task-oriented, relations-oriented, self-oriented

Which of these best describe the space between the team and its external forces, stakeholders, and pressures?

Team's boundaries

Those end-state goals that we prize are __________ values.

Terminal

The Dunder Mifflin Scranton branch employs people of various ages, sizes, ethnicities, and religious backgrounds. These identity-based differences represent ________ of the office.

The diversity

Proven popular among investigators of employee behavior in organizations are the personality theories that utilize the ________ approach.

Trait

The identity-based differences include such things as race and ethnicity, gender, sexual orientation, and age.

True

________ discrimination describes a situation in which people are employed but are treated differently while employed, mainly by receiving different and unequal job-related opportunities or rewards.

Treatment

A key aspect of mental ability is cognitive complexity.

True

According to Linda Hill, managing a team means managing paradoxes.

True

According to research, increases in work group size and absenteeism are moderately related among blue-collar workers.

True

According to the available research on group dynamics, individual behavior is highly influenced by co-workers in a work group.

True

Although black people do not make up the largest share of the workforce for racial minorities, research studies show they face discrimination more often than other racial minorities.

True

Because it affects what we do and how we behave, culture affects the workplace.

True

Between group size and productivity no clear relationship has been found.

True

Common commitment and purpose and mutual accountability are among the elements that make teams function.

True

Dogmatism refers to a particular cognitive style that is characterized by closed-mindedness and inflexibility.

True

Group members set about developing separate roles for the various members once they agree on basic purposes.

True

If employees are penalized for refusing to respond to repeated sexual advances, quid pro quo sexual harassment has taken place.

True

In a team, the multiple diverse perspectives can enhance both the understanding of the problem and the quality of the solution.

True

Integrity tests are an interesting development in the area of values and decision making.

True

Intermediate criteria combined with the nature of the work technology to determine ultimate group effectiveness.

True

Less information is typically needed when task uncertainty is low.

True

Lucy's constant abuse of Charlie Brown indicates her ethics do not include concern for the well-being of her peers (at least not Charlie Brown.)

True

Mining is a technique that can be used in teams that tend to avoid conflict.

True

Perhaps the most important influences on personal development are family and social group determinants.

True

Researchers contend that physical diversity characteristics such as race, age, or sex positively influence performance because team members contribute unique cognitive attributes based on their experiences stemming from their demographic background.

True

Six dimensions that help distinguish different cultures were identified by Kluckhohn and Strodtbeck.

True

Studies show that women and minorities have greater job-pursuit intentions and higher attraction toward organizations that promote workplace diversity in their recruitment materials compared to organizations that do not.

True

Teams work best when they have a compelling reason for being, and it is thus more likely that the teams will be successful and live up to performance expectations.

True

The EEOC was created by Title VII of the Civil Rights Act of 1964 with the primary goal of making it illegal to discriminate against someone in the workplace due to their race, national origin, sex, disability, religion, or pregnancy status.

True

According to the Harvard Business Review article, in managing multicultural teams, all of these cultural differences can cause destructive conflicts in a team EXCEPT:

cognitive versus social identity issues