MGMT 6802 Exam 2
Nondisclosure
Regis and Maggie just purchased their first home together. The seller offered them a counter offer to their first offer and they were happy with the terms. Two months later their basement flooded and cost over $20,000 in repairs to replace all of their household goods and to rebuild the drywall, flooring and mechanical systems. They found out that there was a crack in the foundation that the original owners did not reveal. What type of unethical tactic took place during the purchase agreement?
learning a new skill.
Reinforcement schedules are particularly useful when an employee is
extinction
René works as a bartender. A few people wave money at her so that she will serve them first. She finds this to be rude and, so, either ignores them or serves them last. People realize that René serves the people who wait politely first, and much of the rude behavior stops. René used the model of
Performing
Wendy has been the team lead for a year-long mentorship development program in her community. The members of the committee worked hard during the process and overcame budget constraints and other conflicts to implement the program to aspiring musicians in the area. She felt fortunate to have a strong team that cooperated and handled disputes and feedback constructively. According to Tuckman's five-stage model of group development, which of the following stages is Wendy's group experiencing?
Integrating
When issues are complex, better solutions are needed, commitment is needed, and time is available, the ________ conflict-handling style is appropriate.
extinction and punishment
Which forms of consequences weaken an undesirable behavior?
Limit Creativity and Innovation
Which of the following does not foster a climate for psychological safety?
Undesignated Roles
Which of the following does not help guard against social loafing?
satisfy the person's need for affiliation
Which of the following is an individual function of a group?
easier to establish team cohesion
Which of the following is not a benefit of virtual teams?
Keep your goals to yourself
Which of the following is not a tip for increasing goal commitment and success?
Employees are self-absorbed and anxious.
Which of the following is not an element of POB?
Loss of Focus
Which of the following is not an outcome likely to result from positive emotions?
Virtuous leaders promote trust.
Which of the following is true of virtuous leadership?
Organizations can suffer from too little conflict.
Which of the following statements about conflict is true?
People who do not conform to group roles are given high status by the group.
Which of the following statements about groups is nottrue?
The five stages are not necessarily of the same duration or intensity.
Which of the following statements is true about Tuckman's five-stage model of group development?
Values
________ are abstract ideals that guide one's thinking and behavior across all situations.
Variable ratio and variable interval
________ are the most effective schedules of reinforcement.
Negotiation
________ is a give-and-take decision-making process involving two or more parties with different preferences. For example, labor-management negotiations over wages, hours, and working conditions.
Trust
________ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you.
Meaningfulness
________ is defined as belonging to and serving something that you believe is bigger than yourself.
Organization Climate
________ is defined as employees' perceptions of formal and informal organizational policies, practices, procedures and routines:
Positive Deviance
________ is one characteristic that describes an organization with positive OB.
collaboration
________ is the act of sharing information and coordinating efforts to achieve a collective outcome.
Social Support
________ is the amount of perceived helpfulness derived from our relationships with others.
Waypower
________ is the need to see one or more alternative paths to achieve a goal, even when faced with adversity.
performance management
________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.
Cross-functional
________ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D.
Positive Emotions, Engagement, Relationships, Meaning, and Achievement
Flourishing represents the extent to which our lives contain PERMA—
continuous
If every instance of a target behavior is reinforced, a(n) ________ schedule is in effect.
Time-bound
In order to go on spring break in March, Michelle must have $2,000 in her savings account by February 1 at 5:00 p.m. in order to purchase the plane ticket. Which type of SMART goal is this?
Organizational Culture and Climate
In the Framework of POB,________ is/are a key input to positivity from situation factors.
Hope, Efficacy, Resilience, and Optimism
People with high levels of positive psychological capital tend to display
Mediator
A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) ________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.
Gatekeeper
A person in the ________ role will encourage all group members to participate.
True
A work group member can have both a task role as well as a maintenance role at the same time.
Integrative
A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.
contact hypothesis.
Acme Company would like to reduce stereotyping and combat in-group thinking by creating social hours after work where members of different ethnicities and races can mingle and learn more about each other's backgrounds and interests. This would be an example of
performance
Barry set himself a goal of bowling at least one game above 250 (out of 300 possible) before the end of the season. This is a ________ goal.
Harmonizer
Belinda takes on the role of ________; she tends to mediate conflict through humor.
Personality
Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.
respondent behavior
Denys blinks her eyes whenever she looks up at the sun. This is an example of
total rewards.
Dr. Beswick enjoys teaching college courses. She likes the salary as well as the ability to travel in summers. However, she also finds the job challenging and enjoyable. This would imply that she is working for
leniency
Dr. Heller is a well-liked professor. Last term, no one received less than a B in any of his courses. Dr. Heller may be suffering from ________ perceptual error.
Storming
Individual issues such as "What's my role here?" and group issues such as "Why are we fighting over who is in charge and who does what?" are part of which stage of group development?
halo
Kara is a very likable employee. Recently, her boss rated her at the highest level in all areas of performance, even though in some areas her performance did not warrant this judgment. This is an example of a ________ perceptual error.
Task
Marion is frustrated with her OB project group. She frequently asks: "What's the problem with our group? We don't seem to be getting anywhere." This is a(n) ________ function.
Virtual
Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ________ team.
step 1 defining performance
On the first day of class, Professor Sharif explains what the goals of the course are and what he expects of his students. This represents ________ of effective performance management.
Practices
Organizational ________ is the host of procedures, policies, routines, and rules that organizations use to get things done.
Facilitator
Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n)
Mindfulness
Some companies now allow employees to use noise-canceling headphones at work, thinking that it prevents distractions. Others companies disagree, noting that concentration goes down. These companies want to encourage
Work-Life Conflict
Teddy is a project manager at a consulting firm. He travels a lot and works very long hours. When he's home, he is always checking email. He has a three-year-old son and a brand-new daughter, and his wife is upset that he doesn't help more. He is experiencing
Compromising
The ________ conflict-handling style is a give-and-take approach.
Positivity
The ________ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting.
more; less
The ________ members of different groups interact, the ________ intergroup conflict they will experience.
Alternative Dispute Resolution (ADR)
The benefit of ________ is that it uses faster, more user-friendly methods of dispute resolution, instead of traditional, adversarial approaches, such as unilateral decision making or litigation.
objective
The sales department of a mutual fund firm sets goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only sets targets, but provides no other details. These goals are ________ goals.
Distributive and Integrative
The two basic types of negotiation are