MGMT 6802 Exam 2

Nondisclosure

Regis and Maggie just purchased their first home together. The seller offered them a counter offer to their first offer and they were happy with the terms. Two months later their basement flooded and cost over $20,000 in repairs to replace all of their household goods and to rebuild the drywall, flooring and mechanical systems. They found out that there was a crack in the foundation that the original owners did not reveal. What type of unethical tactic took place during the purchase agreement?

learning a new skill.

Reinforcement schedules are particularly useful when an employee is

extinction

René works as a bartender. A few people wave money at her so that she will serve them first. She finds this to be rude and, so, either ignores them or serves them last. People realize that René serves the people who wait politely first, and much of the rude behavior stops. René used the model of

Performing

Wendy has been the team lead for a year-long mentorship development program in her community. The members of the committee worked hard during the process and overcame budget constraints and other conflicts to implement the program to aspiring musicians in the area. She felt fortunate to have a strong team that cooperated and handled disputes and feedback constructively. According to Tuckman's five-stage model of group development, which of the following stages is Wendy's group experiencing?

Integrating

When issues are complex, better solutions are needed, commitment is needed, and time is available, the ________ conflict-handling style is appropriate.

extinction and punishment

Which forms of consequences weaken an undesirable behavior?

Limit Creativity and Innovation

Which of the following does not foster a climate for psychological safety?

Undesignated Roles

Which of the following does not help guard against social loafing?

satisfy the person's need for affiliation

Which of the following is an individual function of a group?

easier to establish team cohesion

Which of the following is not a benefit of virtual teams?

Keep your goals to yourself

Which of the following is not a tip for increasing goal commitment and success?

Employees are self-absorbed and anxious.

Which of the following is not an element of POB?

Loss of Focus

Which of the following is not an outcome likely to result from positive emotions?

Virtuous leaders promote trust.

Which of the following is true of virtuous leadership?

Organizations can suffer from too little conflict.

Which of the following statements about conflict is true?

People who do not conform to group roles are given high status by the group.

Which of the following statements about groups is nottrue?

The five stages are not necessarily of the same duration or intensity.

Which of the following statements is true about Tuckman's five-stage model of group development?

Values

________ are abstract ideals that guide one's thinking and behavior across all situations.

Variable ratio and variable interval

________ are the most effective schedules of reinforcement.

Negotiation

________ is a give-and-take decision-making process involving two or more parties with different preferences. For example, labor-management negotiations over wages, hours, and working conditions.

Trust

________ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you.

Meaningfulness

________ is defined as belonging to and serving something that you believe is bigger than yourself.

Organization Climate

________ is defined as employees' perceptions of formal and informal organizational policies, practices, procedures and routines:

Positive Deviance

________ is one characteristic that describes an organization with positive OB.

collaboration

________ is the act of sharing information and coordinating efforts to achieve a collective outcome.

Social Support

________ is the amount of perceived helpfulness derived from our relationships with others.

Waypower

________ is the need to see one or more alternative paths to achieve a goal, even when faced with adversity.

performance management

________ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Cross-functional

________ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D.

Positive Emotions, Engagement, Relationships, Meaning, and Achievement

Flourishing represents the extent to which our lives contain PERMA—

continuous

If every instance of a target behavior is reinforced, a(n) ________ schedule is in effect.

Time-bound

In order to go on spring break in March, Michelle must have $2,000 in her savings account by February 1 at 5:00 p.m. in order to purchase the plane ticket. Which type of SMART goal is this?

Organizational Culture and Climate

In the Framework of POB,________ is/are a key input to positivity from situation factors.

Hope, Efficacy, Resilience, and Optimism

People with high levels of positive psychological capital tend to display

Mediator

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) ________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.

Gatekeeper

A person in the ________ role will encourage all group members to participate.

True

A work group member can have both a task role as well as a maintenance role at the same time.

Integrative

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.

contact hypothesis.

Acme Company would like to reduce stereotyping and combat in-group thinking by creating social hours after work where members of different ethnicities and races can mingle and learn more about each other's backgrounds and interests. This would be an example of

performance

Barry set himself a goal of bowling at least one game above 250 (out of 300 possible) before the end of the season. This is a ________ goal.

Harmonizer

Belinda takes on the role of ________; she tends to mediate conflict through humor.

Personality

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.

respondent behavior

Denys blinks her eyes whenever she looks up at the sun. This is an example of

total rewards.

Dr. Beswick enjoys teaching college courses. She likes the salary as well as the ability to travel in summers. However, she also finds the job challenging and enjoyable. This would imply that she is working for

leniency

Dr. Heller is a well-liked professor. Last term, no one received less than a B in any of his courses. Dr. Heller may be suffering from ________ perceptual error.

Storming

Individual issues such as "What's my role here?" and group issues such as "Why are we fighting over who is in charge and who does what?" are part of which stage of group development?

halo

Kara is a very likable employee. Recently, her boss rated her at the highest level in all areas of performance, even though in some areas her performance did not warrant this judgment. This is an example of a ________ perceptual error.

Task

Marion is frustrated with her OB project group. She frequently asks: "What's the problem with our group? We don't seem to be getting anywhere." This is a(n) ________ function.

Virtual

Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ________ team.

step 1 defining performance

On the first day of class, Professor Sharif explains what the goals of the course are and what he expects of his students. This represents ________ of effective performance management.

Practices

Organizational ________ is the host of procedures, policies, routines, and rules that organizations use to get things done.

Facilitator

Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n)

Mindfulness

Some companies now allow employees to use noise-canceling headphones at work, thinking that it prevents distractions. Others companies disagree, noting that concentration goes down. These companies want to encourage

Work-Life Conflict

Teddy is a project manager at a consulting firm. He travels a lot and works very long hours. When he's home, he is always checking email. He has a three-year-old son and a brand-new daughter, and his wife is upset that he doesn't help more. He is experiencing

Compromising

The ________ conflict-handling style is a give-and-take approach.

Positivity

The ________ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting.

more; less

The ________ members of different groups interact, the ________ intergroup conflict they will experience.

Alternative Dispute Resolution (ADR)

The benefit of ________ is that it uses faster, more user-friendly methods of dispute resolution, instead of traditional, adversarial approaches, such as unilateral decision making or litigation.

objective

The sales department of a mutual fund firm sets goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only sets targets, but provides no other details. These goals are ________ goals.

Distributive and Integrative

The two basic types of negotiation are