MGMT CH 11
False
Cognitive ability tests are also called aptitude tests.
false
Cognitive ability tests are also called aptitude tests.
quid pro quo and hostile work environment
From a legal perspective, there are two kinds of sexual harassment. They are ____.
job descriptions and job specifications
Two of the most important results of a job analysis are ____.
False
A job specification summarizes the basic tasks, duties, and responsibilities of a job, and a job description summarizes the qualifications needed to successfully perform the job.
background checks
A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?
cognative ability tests
According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.
employee stock ownership plan
An ESOP is an ____.
specific ability tests
Aptitude tests are also called ____.
disparate treatment
Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that it was an example of ____ because male employees did not have to wear makeup.
a hostile work environment
Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.
True
If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.
false
In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.
true
Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.
80 percent rule
The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.
before firing employees, managers should give them a chance to improve
To minimize the problems inherent in firing employees, managers should do which of the following?
True
Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.
true
Validation is the process of determining how well a selection test or procedure predicts future job performance.
all applicants are asked the same questions
What is the primary advantage of the structured interview?
work sample tests
Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?
input/output measures
Which of the following is an example of an objective performance measure?
the internet allows companies to quickly reach large numbers of people
Which of the following statements about Internet recruiting is true?
one of the best ways to discourage turnover is to link pay directly to performance
Which of the following statements about employee turnover is true?
the intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions
Which of the following statements about federal employment law is true?
with the 360 degree feedback approach, feedback comes from four sources
Which of the following statements about using 360-degree feedback is true?
role playing
Which of the following training methods is most appropriate when the objective of training is practicing, learning, or changing behaviors?
Disparate treatment
____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.
quid pro quo sexual harassment
____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.
human resource management
____ is the process of finding, developing, and keeping the right people for the company.
training
____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.