MGMT CH 11

False

Cognitive ability tests are also called aptitude tests.

false

Cognitive ability tests are also called aptitude tests.

quid pro quo and hostile work environment

From a legal perspective, there are two kinds of sexual harassment. They are ____.

job descriptions and job specifications

Two of the most important results of a job analysis are ____.

False

A job specification summarizes the basic tasks, duties, and responsibilities of a job, and a job description summarizes the qualifications needed to successfully perform the job.

background checks

A study in the construction industry found that when equipment is stolen from building sites, workers are the culprits 82 percent of the time. Which type of selection information would employers in the construction industry receive the greatest benefit from if their goal is to stop employee theft?

cognative ability tests

According to the text, if an employer were to use only one type of selection test, ____ would be the one to use.

employee stock ownership plan

An ESOP is an ____.

specific ability tests

Aptitude tests are also called ____.

disparate treatment

Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that it was an example of ____ because male employees did not have to wear makeup.

a hostile work environment

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

True

If an HR manager were allowed to use just one selection test, cognitive ability tests would be the one to use.

false

In setting their pay structures, companies use a procedure known as performance assessment, which determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

true

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

80 percent rule

The ____ is a rule of thumb used by the courts and the EEOC to determine whether there is evidence of adverse impact. A violation of this rule occurs when the selection rate for a protected group is less than a specified level of the selection rate for a nonprotected group.

before firing employees, managers should give them a chance to improve

To minimize the problems inherent in firing employees, managers should do which of the following?

True

Training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

true

Validation is the process of determining how well a selection test or procedure predicts future job performance.

all applicants are asked the same questions

What is the primary advantage of the structured interview?

work sample tests

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

input/output measures

Which of the following is an example of an objective performance measure?

the internet allows companies to quickly reach large numbers of people

Which of the following statements about Internet recruiting is true?

one of the best ways to discourage turnover is to link pay directly to performance

Which of the following statements about employee turnover is true?

the intent of anti-discrimination law is to make factors such as gender, race, or age irrelevant in employment decisions

Which of the following statements about federal employment law is true?

with the 360 degree feedback approach, feedback comes from four sources

Which of the following statements about using 360-degree feedback is true?

role playing

Which of the following training methods is most appropriate when the objective of training is practicing, learning, or changing behaviors?

Disparate treatment

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

quid pro quo sexual harassment

____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.

human resource management

____ is the process of finding, developing, and keeping the right people for the company.

training

____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.