MGMT Exam 3

The Law Firm of Anderson and Anderson (A & A) can be characterized as having broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. A & A can be described as which of these?

Organic organization

A company's __________ shows the actions the company takes to produce valued goods and services.

Organizational process

At Trading Times, Inc. the vertical and horizontal configuration of departments, authority, and jobs would be known as:

Organizational structure

________ are employment-counseling services offered to employees who are losing their jobs because of downsizing.

Outplacement services

________ is a compensation system in which employees are paid a set rate for each item they produce.

Piecework

___________ _________________ organizes work and workers into separate units responsible for producing certain goods or services

Product departmentalization

Harvey Weinstein's actions reflect which type of sexual harassment?

Quid pro quo

________ is used to teach workers how to avoid rating errors and increase rating accuracy.

Rater training

A ____________ does not require approval from management to acquire materials for a project, but it also does not have control over the design of the team.

Self managing team

In addition to offering advice and suggestions to management, a(n) _________________ offers advice and suggestions to management.

Semi autonomous work group

As an organization becomes more organic, its chain of command becomes _________.

Shorter

When working for an organization that uses ______________ , an employee can earn additional compensation by acquiring new skills or knowledge.

Skill based pay

In the phenomenon known as ______________ , individual effort decreases as team size increases.

Social loafing

________ is behavior in which team members withhold their efforts and fail to perform their share of the work.

Social loafing

What type of function is this legal department that designs packaging warnings?

Staff function

________ is the second stage of team development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it.

Storming

Feedback

The amount of information the job tells you about your work

The vertical line of authority that clarifies who reports to whom within the organization is _____________________

The chain of command

What is the chain of command?

The vertical line of authority the clarifies who reports to whom within an organization

Level of rewards must match the level of performance? T or F

True

________ is the management principle that workers should report to just one boss.

Unity of command

________ are interviews in which interviewers are free to ask the applicants anything they want.

Unstructured interviews

Hostile work environment sexual harassment

Unwelcome and demeaning sexually related behavior creates an intimidating and offensive work environment

A(n) ________ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers to collectively solve customer problems or provide specific products or services.

Virtual

A work team with members in different cities who communicate with one another primarily through telephone, e-mail, and videoconferencing is a ___________ .

Virtual team

Situational Questions:

What would you do if... (hypothetical)

Wrongful Discharge:

a legal doctrine that requires employers to have a job-related reason to terminate employees

Switzerland's leading telecommunications provider is organized into following departments: residential, small- and medium-sized businesses, larger corporations, and network and IT clients. This is an example of:

customer departmentalization.

The most common organizational structure is:

functional departmentalization.

Disparate Treatment:

intentional discrimination

The term ________ is used because the business activities purchased from outside companies can be added and dropped as needed.

modular

Unstructured interview:

no fixed set of questions and no systematic scoring procedure

Cognitive Ability Tests

tests designed to measure such mental abilities as verbal skills, quantitative skills, and reasoning ability

Task identity

the degree to which a job requires completion of a whole and identifiable piece of work

Cohesiveness:

the extent to which team members are attracted to a team and motivated to remain in it

Employment at will:

the legal concept that an employee may be terminated for any reason

Skill variety:

the number of different activities performed in a job

Recruiting

the process of developing a pool of qualified job applicants

Selection process

the screening of job applicants to hire the best candidate

Adverse impact:

unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others

Which type of training should be used if the training objective is to impart information or knowledge to trainees, then you should use .....

videos, lectures, and planned readings

Federal Employment Laws:

Employers may not discriminate in employment decisions based on sex, age, religion, color, national origin, race, disability

When a company practices ______________ , employees can expect to have both the authority and resources they need to be responsible for doing their own work and to be rewarded for taking initiative.

Empowering workers

Equal Employment Opportunity Commission (EEOC):

Investigates and rules on charges of discrimination by employers and labor unions

When employees report to both a product and a functional manager, they are most likely working in a company with _______________ .

Matrix departmentalization

As an organization becomes more mechanistic, its communication flow becomes __________ ____________ .

More vertical

After deciding on team goals and resolving petty differences, a new sales team is likely to move on to the _______________ stage next.

Norming

The ____________ of a team help members have a better sense of what is expected of them.

Norms

The collection of activities that transform inputs into outputs that customers value describes which term?

Organizational process

A patient in a hospital, where the doctors, nurses, technicians and aides come in and out of the room, is central to which type of interdependence?

Reciprocal

________ are the tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job well.

Specific ability tests

Characteristics of a Mechanic organization are...

Vertical communication, centralized authority, and specialized jobs and responsibilities

________ is a legal doctrine that requires employers to have a job-related reason to terminate employees.

Wrongful discharge

Job knowledge questions:

ask applicants to demonstrate their job knowledge (e.g., nurses might be asked, "Give me an example of a time when one of your patients had a severe reaction to a medication. How did you handle it?").

Behavioral questions:

ask applicants what they did in previous jobs that were similar to the job for which they are applying ("In your previous jobs, tell me about . . ."). These questions are more appropriate for hiring experienced individuals

Employee separation:

covers the loss of the voluntary or involuntary loss of an employee

A ________ is a written summary of the qualifications needed to successfully perform a particular job.

job specification

Employee turnover:

loss of employees who voluntarily choose to leave the company

Specific ability tests (aptitude tests)

tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job well

Structural accommodation:

the ability to change organizational structures, policies, and practices in order to meet stretch goals

Team level:

the average level of ability, experience, personality, or any other factor on a team

Task significance

the degree to which a job has a substantial impact on the lives or work of other people

Autonomy:

the mouth of freedom workers have to complete their job

Currently, American companies spend more than ________ a year on training.

60 billion

Quid pro quo sexual harassment

A form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment

What forms when two types of departmentalization are used together?

A matrix

The selection testing used by CSX Transportation, Inc. resulted in ________ _________

Adverse impact

Performance appraisal:

An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination.

Because there is not much variety is a specialized job, they can often become really ________.

Boring

Why would members of a new project team be relocated to the same building and be sent on a weekend retreat?

Build cohesion

A team with __________ is accountable only to top management and can act quickly.

Bureaucratic immunity

At Obsidian & Opals, the ___________ was clear: Julie reported to Walt, who reported to Harry, who reported to Joy.

Chain of command

________ is the extent to which team members are attracted to a team and motivated to remain in it.

Cohesiveness

________ is training team members to do all or most of the jobs performed by the other team members.

Cross-training

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ______ departmentalization.

Customer

A printer manufacturer with ____________ might have personal, business, and government divisions.

Customer departmentalization

___________ ___________________ organizes work and workers into separate units responsible for different kinds of customers

Customer departmentalization

After being given new goals, a quality control team is assigned several new members and enters the __________ stage.

De-norming

________ is the location of a significant amount of authority in the lower levels of the organization.

Decentralization

Managers can authorize others to make decisions and issue commands. This _____________ transfers responsibility to an employee who then becomes accountable for getting the job done.

Delegation of authority

What is the most popular organizational structure?

Functional departmentalization

________ is an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business."

Bona fide occupational qualification

________ is the ability to make changes without first getting approval from managers or other parts of an organization.

Bureaucratic immunity

________ is the degree to which a person believes that people should be self-sufficient and that loyalty to one's self is more important than loyalty to team or company.

Individualism-collectivism

An employee's ___________ comes from the pleasure he or she gets from doing the work itself.

Internal motivation

Think of the _______________ as everything that happens within and between departments to get the work of the organization done.

Intraorganizational process

ABC Tools can be characterized as having specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. ABC can be described as which of these?

Mechanistic organizations

A ___________ purchases noncore business activities from outside companies.

Modular organization

________ is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.

Adverse impact

_________ is the right to give commands

Authority

In the job characteristics model, people with job _____________ make their own decisions about how they will do their work.

Autonomy

The process of ________________ involves separating jobs and people into groups with different responsibilities.

Departmentalization

Some characteristics of a specialized job is that they are....

Easy to learn, low variety, and high repetition

Which team provides advice or makes suggestions to management concerning specific issues?

Employee Involvement Team

________ is the feelings of intrinsic motivation, in which workers perceive their work to have impact and meaning and perceive themselves to be competent and capable of self-determination.

Empowerment

Which type of departmentalization do most small companies and startup companies use?

Functional

______________ ___________________ organizes work and the workers into separate units responsible for particular business functions or areas of expertise

Functional departmentalization

Team norms:

Guidelines that are developed by a team regarding how they are to interact, communicate, and conduct themselves as part of the team.

Characteristics of a Organic organization are...

Horizontal communication, decentralized authority, and broadly defined jobs and responsibilities

Which term describes a purposeful, systematic process for collecting information on the important work-related aspects of a job?

Job analysis

________ is the number, kind, and variety of tasks that individual workers perform in doing their jobs.

Job design

Which term describes increasing the number of tasks in a particular job and giving workers the authority and control to make meaningful decisions about their work?

Job enrichment

________ is a process that determines the worth of each job in a company by evaluating the market value of the knowledge, skills, and requirements needed to perform it.

Job evaluation

The ______________ approach to job design involves moving workers from job to job on a regular basis.

Job rotation

The process of _____________ involves breaking work down into smaller pieces and assigning each piece to a different employee.

Job specialization

Managers with ______________ can tell their employees what to do and expect that it will be done.

Line authority

________ are measures of job performance that are easily and directly counted or quantified.

Objective performance measuring

In a unity of command, workers report to how many bosses?

One

This electronics company uses which type of organizational design approach?

Organic

In the ______________ , jobs tend to change frequently and rapidly, and authority is decentralized.

Organic organization

A sales team is a good example of _________________ because everyone makes their own individual sales, and their combined sales represent the work of the company as a whole.

Pooled interdependence

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization. matrix product customer geographic functional

Product

Which characteristic best explains why this data entry job is so boring?

Task identity

A work group composed of members with widely different abilities and personalities may be said to have good ______________ .

Team diversity

________ are procedures and equipment similar to those used in the actual job and are set up in a special area. The trainee is then taught how to perform the job at his or her own pace without disrupting the actual flow of work, making costly mistakes, or exposing the trainee and others to dangerous conditions.

Vestibule trainings

___________________ is a legal doctrine that requires employers to have a job-related reason to terminate employees.

Wrongful discharge

Job analysis

a purposeful, systematic process for collecting information on the important work-related aspects of a job

Structured interview

a research procedure in which all participants are asked to answer the same questions

Background questions:

ask applicants about their work experience, education, and other qualifications ("Tell me about the training you received at . . .").

A team composed of employees from different functional areas of the organization is known as a ________ team.

cross-functional

A(n) ________ is the collection of activities that take place within an organization to transform inputs into outputs that customers value.

intraorganizational process

Voluntary Separation:

occurs when employees decide to quit or retire

Involuntary Separation:

occurs when employers decide to terminate or lay off employees