MGMT Exam 3
The Law Firm of Anderson and Anderson (A & A) can be characterized as having broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. A & A can be described as which of these?
Organic organization
A company's __________ shows the actions the company takes to produce valued goods and services.
Organizational process
At Trading Times, Inc. the vertical and horizontal configuration of departments, authority, and jobs would be known as:
Organizational structure
________ are employment-counseling services offered to employees who are losing their jobs because of downsizing.
Outplacement services
________ is a compensation system in which employees are paid a set rate for each item they produce.
Piecework
___________ _________________ organizes work and workers into separate units responsible for producing certain goods or services
Product departmentalization
Harvey Weinstein's actions reflect which type of sexual harassment?
Quid pro quo
________ is used to teach workers how to avoid rating errors and increase rating accuracy.
Rater training
A ____________ does not require approval from management to acquire materials for a project, but it also does not have control over the design of the team.
Self managing team
In addition to offering advice and suggestions to management, a(n) _________________ offers advice and suggestions to management.
Semi autonomous work group
As an organization becomes more organic, its chain of command becomes _________.
Shorter
When working for an organization that uses ______________ , an employee can earn additional compensation by acquiring new skills or knowledge.
Skill based pay
In the phenomenon known as ______________ , individual effort decreases as team size increases.
Social loafing
________ is behavior in which team members withhold their efforts and fail to perform their share of the work.
Social loafing
What type of function is this legal department that designs packaging warnings?
Staff function
________ is the second stage of team development, characterized by conflict and disagreement, in which team members disagree over what the team should do and how it should do it.
Storming
Feedback
The amount of information the job tells you about your work
The vertical line of authority that clarifies who reports to whom within the organization is _____________________
The chain of command
What is the chain of command?
The vertical line of authority the clarifies who reports to whom within an organization
Level of rewards must match the level of performance? T or F
True
________ is the management principle that workers should report to just one boss.
Unity of command
________ are interviews in which interviewers are free to ask the applicants anything they want.
Unstructured interviews
Hostile work environment sexual harassment
Unwelcome and demeaning sexually related behavior creates an intimidating and offensive work environment
A(n) ________ organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers to collectively solve customer problems or provide specific products or services.
Virtual
A work team with members in different cities who communicate with one another primarily through telephone, e-mail, and videoconferencing is a ___________ .
Virtual team
Situational Questions:
What would you do if... (hypothetical)
Wrongful Discharge:
a legal doctrine that requires employers to have a job-related reason to terminate employees
Switzerland's leading telecommunications provider is organized into following departments: residential, small- and medium-sized businesses, larger corporations, and network and IT clients. This is an example of:
customer departmentalization.
The most common organizational structure is:
functional departmentalization.
Disparate Treatment:
intentional discrimination
The term ________ is used because the business activities purchased from outside companies can be added and dropped as needed.
modular
Unstructured interview:
no fixed set of questions and no systematic scoring procedure
Cognitive Ability Tests
tests designed to measure such mental abilities as verbal skills, quantitative skills, and reasoning ability
Task identity
the degree to which a job requires completion of a whole and identifiable piece of work
Cohesiveness:
the extent to which team members are attracted to a team and motivated to remain in it
Employment at will:
the legal concept that an employee may be terminated for any reason
Skill variety:
the number of different activities performed in a job
Recruiting
the process of developing a pool of qualified job applicants
Selection process
the screening of job applicants to hire the best candidate
Adverse impact:
unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others
Which type of training should be used if the training objective is to impart information or knowledge to trainees, then you should use .....
videos, lectures, and planned readings
Federal Employment Laws:
Employers may not discriminate in employment decisions based on sex, age, religion, color, national origin, race, disability
When a company practices ______________ , employees can expect to have both the authority and resources they need to be responsible for doing their own work and to be rewarded for taking initiative.
Empowering workers
Equal Employment Opportunity Commission (EEOC):
Investigates and rules on charges of discrimination by employers and labor unions
When employees report to both a product and a functional manager, they are most likely working in a company with _______________ .
Matrix departmentalization
As an organization becomes more mechanistic, its communication flow becomes __________ ____________ .
More vertical
After deciding on team goals and resolving petty differences, a new sales team is likely to move on to the _______________ stage next.
Norming
The ____________ of a team help members have a better sense of what is expected of them.
Norms
The collection of activities that transform inputs into outputs that customers value describes which term?
Organizational process
A patient in a hospital, where the doctors, nurses, technicians and aides come in and out of the room, is central to which type of interdependence?
Reciprocal
________ are the tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job well.
Specific ability tests
Characteristics of a Mechanic organization are...
Vertical communication, centralized authority, and specialized jobs and responsibilities
________ is a legal doctrine that requires employers to have a job-related reason to terminate employees.
Wrongful discharge
Job knowledge questions:
ask applicants to demonstrate their job knowledge (e.g., nurses might be asked, "Give me an example of a time when one of your patients had a severe reaction to a medication. How did you handle it?").
Behavioral questions:
ask applicants what they did in previous jobs that were similar to the job for which they are applying ("In your previous jobs, tell me about . . ."). These questions are more appropriate for hiring experienced individuals
Employee separation:
covers the loss of the voluntary or involuntary loss of an employee
A ________ is a written summary of the qualifications needed to successfully perform a particular job.
job specification
Employee turnover:
loss of employees who voluntarily choose to leave the company
Specific ability tests (aptitude tests)
tests that measure the extent to which an applicant possesses the particular kind of ability needed to do a job well
Structural accommodation:
the ability to change organizational structures, policies, and practices in order to meet stretch goals
Team level:
the average level of ability, experience, personality, or any other factor on a team
Task significance
the degree to which a job has a substantial impact on the lives or work of other people
Autonomy:
the mouth of freedom workers have to complete their job
Currently, American companies spend more than ________ a year on training.
60 billion
Quid pro quo sexual harassment
A form of sexual harassment in which employment outcomes, such as hiring, promotion, or simply keeping one's job, depend on whether an individual submits to sexual harassment
What forms when two types of departmentalization are used together?
A matrix
The selection testing used by CSX Transportation, Inc. resulted in ________ _________
Adverse impact
Performance appraisal:
An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination.
Because there is not much variety is a specialized job, they can often become really ________.
Boring
Why would members of a new project team be relocated to the same building and be sent on a weekend retreat?
Build cohesion
A team with __________ is accountable only to top management and can act quickly.
Bureaucratic immunity
At Obsidian & Opals, the ___________ was clear: Julie reported to Walt, who reported to Harry, who reported to Joy.
Chain of command
________ is the extent to which team members are attracted to a team and motivated to remain in it.
Cohesiveness
________ is training team members to do all or most of the jobs performed by the other team members.
Cross-training
Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ______ departmentalization.
Customer
A printer manufacturer with ____________ might have personal, business, and government divisions.
Customer departmentalization
___________ ___________________ organizes work and workers into separate units responsible for different kinds of customers
Customer departmentalization
After being given new goals, a quality control team is assigned several new members and enters the __________ stage.
De-norming
________ is the location of a significant amount of authority in the lower levels of the organization.
Decentralization
Managers can authorize others to make decisions and issue commands. This _____________ transfers responsibility to an employee who then becomes accountable for getting the job done.
Delegation of authority
What is the most popular organizational structure?
Functional departmentalization
________ is an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business."
Bona fide occupational qualification
________ is the ability to make changes without first getting approval from managers or other parts of an organization.
Bureaucratic immunity
________ is the degree to which a person believes that people should be self-sufficient and that loyalty to one's self is more important than loyalty to team or company.
Individualism-collectivism
An employee's ___________ comes from the pleasure he or she gets from doing the work itself.
Internal motivation
Think of the _______________ as everything that happens within and between departments to get the work of the organization done.
Intraorganizational process
ABC Tools can be characterized as having specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication. ABC can be described as which of these?
Mechanistic organizations
A ___________ purchases noncore business activities from outside companies.
Modular organization
________ is unintentional discrimination that occurs when members of a particular race, sex, or ethnic group are unintentionally harmed or disadvantaged because they are hired, promoted, or trained (or any other employment decision) at substantially lower rates than others.
Adverse impact
_________ is the right to give commands
Authority
In the job characteristics model, people with job _____________ make their own decisions about how they will do their work.
Autonomy
The process of ________________ involves separating jobs and people into groups with different responsibilities.
Departmentalization
Some characteristics of a specialized job is that they are....
Easy to learn, low variety, and high repetition
Which team provides advice or makes suggestions to management concerning specific issues?
Employee Involvement Team
________ is the feelings of intrinsic motivation, in which workers perceive their work to have impact and meaning and perceive themselves to be competent and capable of self-determination.
Empowerment
Which type of departmentalization do most small companies and startup companies use?
Functional
______________ ___________________ organizes work and the workers into separate units responsible for particular business functions or areas of expertise
Functional departmentalization
Team norms:
Guidelines that are developed by a team regarding how they are to interact, communicate, and conduct themselves as part of the team.
Characteristics of a Organic organization are...
Horizontal communication, decentralized authority, and broadly defined jobs and responsibilities
Which term describes a purposeful, systematic process for collecting information on the important work-related aspects of a job?
Job analysis
________ is the number, kind, and variety of tasks that individual workers perform in doing their jobs.
Job design
Which term describes increasing the number of tasks in a particular job and giving workers the authority and control to make meaningful decisions about their work?
Job enrichment
________ is a process that determines the worth of each job in a company by evaluating the market value of the knowledge, skills, and requirements needed to perform it.
Job evaluation
The ______________ approach to job design involves moving workers from job to job on a regular basis.
Job rotation
The process of _____________ involves breaking work down into smaller pieces and assigning each piece to a different employee.
Job specialization
Managers with ______________ can tell their employees what to do and expect that it will be done.
Line authority
________ are measures of job performance that are easily and directly counted or quantified.
Objective performance measuring
In a unity of command, workers report to how many bosses?
One
This electronics company uses which type of organizational design approach?
Organic
In the ______________ , jobs tend to change frequently and rapidly, and authority is decentralized.
Organic organization
A sales team is a good example of _________________ because everyone makes their own individual sales, and their combined sales represent the work of the company as a whole.
Pooled interdependence
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization. matrix product customer geographic functional
Product
Which characteristic best explains why this data entry job is so boring?
Task identity
A work group composed of members with widely different abilities and personalities may be said to have good ______________ .
Team diversity
________ are procedures and equipment similar to those used in the actual job and are set up in a special area. The trainee is then taught how to perform the job at his or her own pace without disrupting the actual flow of work, making costly mistakes, or exposing the trainee and others to dangerous conditions.
Vestibule trainings
___________________ is a legal doctrine that requires employers to have a job-related reason to terminate employees.
Wrongful discharge
Job analysis
a purposeful, systematic process for collecting information on the important work-related aspects of a job
Structured interview
a research procedure in which all participants are asked to answer the same questions
Background questions:
ask applicants about their work experience, education, and other qualifications ("Tell me about the training you received at . . .").
A team composed of employees from different functional areas of the organization is known as a ________ team.
cross-functional
A(n) ________ is the collection of activities that take place within an organization to transform inputs into outputs that customers value.
intraorganizational process
Voluntary Separation:
occurs when employees decide to quit or retire
Involuntary Separation:
occurs when employers decide to terminate or lay off employees
