mgt 2 quiz questions

a mission statement

A broad declaration of an organization's overriding purpose, what it is seeking to achieve from its activities, is called

business-to-business network

A group of organizations that join together and use IT to link themselves to potential global suppliers to increase efficiency and effectiveness is called a ________.

referent

A manager's power that comes from subordinates' and coworkers' respect, admiration, and loyalty is ________ power.

instrumentality

A person's perception about the extent to which performance at a certain level results in the attainment of outcomes is known as ________.

corporate

A plan that indicates which industries and national markets an organization intends to compete in is a(n) ________-level strategy.

rolling

A plan that is updated every year to take account of changing conditions is called a(n) ________ plan.

Unity

According to Henri Fayol, which of the following qualities of an effective plan means that only one central, guiding plan is put into operation to achieve an organizational goal?

a good work environment

According to Herzberg's theory, hygiene needs are best satisfied by ________.

physiological

According to Maslow's hierarchy of needs, the lowest-level needs are the ________ needs.

When it has not made the choice between a low-cost strategy and a differentiation strategy

According to Porter, when is an organization "stuck in the middle"?

people perceive that if they try hard, they can perform at a high level

According to expectancy theory, if expectancy is high ________.

directive

According to the House's path-goal theory, behaviors such as setting goals, assigning tasks, showing subordinates how to complete tasks, and taking concrete steps to improve performance are ________ behaviors.

consideration

According to the behavior model of leadership, when leaders show their subordinates that they trust, respect, and care about them, they engage in ________.

managers and their subordinates together determine the subordinates' goals

Ace Company is utilizing management by objectives when ______.

enjoy taking care of patients and is motivated by having a secure job with good benefits

An individual who is both intrinsically and extrinsically motivated is more likely to ________.

self-efficacy

An individual's belief about his or her ability to perform a behavior successfully is called ________.

their performance

An organization is using an adaptive organizational culture when employees receive rewards based on ______.

customer service calls are monitored and managers indicate appropriate responses

An organization is using concurrent control when ______.

suppliers are given strict criteria for the desired quality of raw materials they should supply

An organization is using feedforward control when ______.

market

An organizational structure in which each kind of customer is served by a self-contained division is called a ________ structure.

backward vertical integration

Carnegie Steel Company was a United States steel producing company. The company controlled not only the mills where the steel was made, but also the mines where the iron ore was extracted, the coal mines that supplied the coal, the ships that transported the iron ore, the railroads that transported the coal to the factory, and the coke ovens where the coal was cooked. This is an example of

male and female managers do not differ significantly in their propensities to perform different leader behaviors

Comparing male and female managers, ________.

leader substitutes theory

Describing when leadership is unnecessary is the focus of ________.

Bureaucratic control

Dwight Planters primarily uses rules and SOPs for all its work. The workers in this factory have become so used to automatically following rules that they have stopped thinking for themselves. What type of control does the management here exercise?

people and resources are grouped by function and product

In a matrix organizational structure, ________.

choosing among alternatives

In the context of the decision-making process, which of the following is the fourth step that involves ranking the alternatives before making a final decision?

Product structure

In which of the following structures do managers organize divisions according to the type of good or service they provide?

Glen, who works for a company

John, Glen, Kevin, and Sandra have noticed opportunities for product or service improvements. Who among them is an intrapreneur?

recognize the need for a decision

Managers should consciously follow six steps to make a good decision. The first step is to

transactional

Managers use their reward and coercive powers to encourage high performance with ________ leadership.

return on investment

Net income before taxes divided by its total assets is an organization's ______.

Product champion

Nicholas, a middle manager at MyTech Corp., is engaged in a product development project. He has been associated with the project from the idea stage; he has implemented his ideas in its introduction to market and has developed a strong customer base. In the context of intrapreneurship and organizational learning, which of the following is Nicholas's role?

belongingness

Nicole, a manager at KB Tech, organizes company picnics for her employees regularly and tries to promote good interpersonal relationships among her team members. According to Maslow's hierarchy of needs, Nicole is trying to satisfy the ________ needs of her employees at work.

granting promotions and recognizing the accomplishments of individual employees

Satisfying an employee's esteem needs, as described in Maslow's hierarchy of motives, can be accomplished with the policy of ________.

franchising

Selling to a foreign organization the rights to use a brand name and operating know-how in return for a lump-sum payment and a share of the profits is called

a job requires that an employee use a wide range of abilities and knowledge

Skill variety is the extent to which ________.

challenge managers' ability

Stretch goals are goals that ______.

members respond in writing to questions posed by the leader

The Delphi technique is a decision-making technique in which

why decision making is always an inherently uncertain and risky process

The administrative model was developed to explain

developmental consideration

The behavior a leader engages in to support and encourage followers and help them improve and grow on the job is called ________.

social learning

The concept that proposes that motivation results not only from direct experience of rewards and punishments but also from a person's thoughts and beliefs is the ________ theory.

clan

The control exerted on individuals and groups in an organization by shared values, norms, standards of behavior, and expectations is known as ______ control.

diversification

The corporate-level strategy of expanding a company's business operations into a new industry in order to produce new kinds of valuable goods or services is an example of

leverage

The debt-to-assets ratio and times-covered ratio are types of ______ ratio.

analyzability

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is task ________.

empowerment

The expansion of employees' knowledge, tasks, and decision-making responsibilities is called ________.

feedback

The extent to which actually doing a job provides a worker with clear and direct information about how well he or she has performed the job is known as ________.

task structure

The extent to which the work to be performed is clear-cut so that a leader's subordinates know what needs to be accomplished and how to go about doing it is ________.

a wholly owned foreign subsidiary

The level of involvement, investment, and degree of risk is highest in ________.

manufacturing, marketing, research and development, and finance divisions

The management with Realtec International are interested in implementing a functional structure. To do so they should establish ________.

entrepreneurship

The mobilization of resources to take advantage of an opportunity to provide customers with new or improved goods and services is called ______.

allow servers to rotate functions on a daily basis, performing greeting, serving, and cleaning functions on consecutive days

The owner of a local restaurant wants to implement job enlargement in his restaurant. To do so, he would probably ________

design

The process by which managers create a specific type of organizational structure and culture so that a company can operate in the most efficient and effective way is called organizational ________.

extinction

The process of curtailing the performance of dysfunctional behaviors by eliminating whatever is reinforcing the behaviors is ________.

decentralizing authority

The process of giving lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources refers to ________.

satisficing

The process of searching for and choosing an acceptable response to problems and opportunities, rather than trying to make the best decision is known as

related diversification

The strategy of entering a new business or industry to create a competitive advantage in one or more of an organization's existing divisions or businesses is called ________.

the number of subordinates who report directly to one manager

The term "span of control" refers to ________.

equity

The theory of motivation that concentrates on people's perceptions of the fairness of their work outcomes relative to, or in proportion to, their work inputs is ________.

quick ratio

To determine if managers can pay off claims of short-term creditors without selling inventory, managers compute the organization's ______.

managers use a comprehensive system of rules and SOPs to regulate behavior

TopNotch manufacturing is utilizing bureaucratic control when ______.

achievement

Tyler, an employee of MNM Corp., shows consistent interest in setting clear goals for his performance and is ready to take up challenging roles. He asks his manager to provide feedback on his performance regularly. In the context of McClelland's needs, Tyler is likely to possess high need for ________.

number of units each employee produces

Using piece-rate pay, management bases an employee's pay on the________.

Emotional intelligence

What do leaders who understand the motivations surrounding creative endeavors possess?

Ad-hoc committee

What is another name for a task force?

Division of labor

What is the result of job design?

Feedback control

What type of control gives managers information about customers' reactions to goods and services so that corrective action can be taken if necessary?

Coercive

What type of power gives a manager the ability to punish his/her subordinates?

multidomestic

When a company customizes products and marketing strategies to specific national conditions, it is adopting a(n) ________ strategy.

self-actualization

When a manager gives people the opportunity to use their skills and abilities to the fullest extent possible, the ________ needs of people at work are satisfied.

underpayment inequity

When an individual's own outcome-input ratio is perceived to be less than that of a referent, ________ exists.

differentiation

When managers focus on distinguishing the organization's products from those of competitors on one or more important dimensions, such as quality or after-sales service and support, this is considered a ________ strategy.

concurrent

When managers receive immediate feedback on how efficiently inputs are being transformed into outputs so managers can correct problems as they arise, this is ______ control.

Maturity

Which leadership attribute helps managers avoid acting selfishly, control their feelings, and admit when they have made a mistake?

Trait

Which leadership model includes the premise that effective leaders possess personal qualities that set them apart from ineffective leaders?

They are used in situations in which programmed decision making is appropriate.

Which of the following best describes standing plans?

Your company sells a line of healthy products, and the local market is becoming more health conscious.

Which of the following factors is most likely to be considered an opportunity in a SWOT analysis?

Hierarchy of authority

Which of the following is defined as the organization's chain of command, specifying the relative authority of each manager?

Hiring a new employee when one leaves

Which of the following is most likely to be a programmed decision for an organization?

Mark sets up an organization that provides laptops free of cost to economically disadvantaged students.

Which of the following people would be considered a social entrepreneur?

Devil's advocacy

Which of the following refers to a critical analysis of a preferred alternative to ascertain its strengths and weaknesses before implementation?

Charismatic leader

Which of the following refers to an enthusiastic, self-confident leader who is able to clearly communicate his/her vision of how good things could be?

groupthink

Which of the following refers to the pattern of faulty and biased decision making in which team members strive for agreement among themselves at the expense of accurately assessing information relevant to a decision?

Managers must emphasize the use of a common mental model to frame problems.

Which of the following statements is true for a manager intending to create a learning organization?

It assumes that decision makers have access to all the information they need to make the optimum decision.

Which of the following statements is true of the classical model of decision making?

Group members can ask for clarifying information and critique each alternative to identify its pros and cons.

Which of the following statements is true regarding the nominal group technique?

Assess alternatives.

Which of the following steps of the decision-making process requires the managers to specify the opportunity or threat properly and then define the criteria influencing the selection of alternatives to respond to the problem or threat?

Few large customers

Which of the following threats affects how much profit organizations competing within the same industry can expect to make?

skunkworks

roups of intrapreneurs who are deliberately separated from the normal operation of an organization to encourage them to devote all their attention to developing new products are known as the