MGT 4375 CH 3

An individual's level of intelligence is known as _____. attitude tacit knowledge affect mental ability

mental ability

The automatic transfer of mood or emotions from one individual to others is known as ________ _______.

mood contagion

A person's skills usually remain stable over time even when training or experience occurs. true or false

false

Identify the professions and jobs that require people high in agreeableness. Multiple select question. Teaching Law Customer service Nursing Sales Loan recovery

Teaching Customer service Nursing Sales

Identify a scenario that illustrates cognitive dissonance. Wren shares his company's confidential information with a rival firm in return for monetary favor. Jane performs poorly when she is repetitively criticized and abused at her workplace by her seniors and peers. Ted believes that consuming alcohol is harmful to health, but he continues to consume alcohol every day. Mia uses the Internet in her office to browse social sites, but she quits doing so after being warned.

Ted believes that consuming alcohol is harmful to health, but he continues to consume alcohol every day.

Organizational activity remains unaffected by individual differences. True or false

false

Which of the following Big Five personality dimensions involves the tendency of people to be trusting, softhearted, forgiving, courteous, and tolerant? Introversion Agreeableness Extroversion Conscientiousness

Agreeableness

Identify the ways in which emotional labor may be carried out in organizations. Multiple select question. By expressing one's real emotions By enhancing emotions By being genuine By faking emotions By suppressing feelings

By enhancing emotions By faking emotions By suppressing feelings

_____________ implies a conscious process of acquiring knowledge.

Cognition

Identify the subcategories of mental ability. Multiple select question. Mood contagion and dissociative memory Deductive and inductive reasoning Verbal fluency and comprehension Emotional labor Associative memory

Deductive and inductive reasoning Verbal fluency and comprehension Associative memory

Identify the individual differences that affect workplace behavior. Diversity Personality Perceptions Working conditions Organizational structure Skills and abilities

Diversity Personality Perceptions Skills and abilities

Which of the following Big Five personality dimensions refers to an individual's tendency to be sociable, gregarious, assertive, talkative, and active? Agreeableness Extroversion Openness to experience Emotional stability

Extroversion

Identify the primary and stable dimensions of diversity. Multiple select question. Educational background and work experience Gender and age Sexual/affectional orientation Ethnicity and race Physical attributes Marital status

Gender and age Sexual/affectional orientation Ethnicity and race Physical attributes

Identify a true statement about affect. It is the thought process of an individual and comprises his or her evaluative beliefs. It consists of the perceptions, opinions, and beliefs of an individual. It is related to feeling a certain way about a situation, person, or group. It refers to an inconsistency between a person's beliefs and behavior.

It is related to feeling a certain way about a situation, person, or group.

identify the true statements about self-efficacy. Multiple select question. It refers to a person's belief in his or her ability to successfully accomplish a task. It reassures that an individual can do a job very well if he or she has the ability to excel in other jobs. It relates to a person's personal beliefs about his or her abilities and competencies. It can be made positive based on an individual's attitude at present rather than his or her past experiences.

It refers to a person's belief in his or her ability to successfully accomplish a task. It relates to a person's personal beliefs about his or her abilities and competencies.

Which of the following statements are true of the cognitive component of an attitude? Multiple select question. It refers to an individual's tendency to act in a certain way toward something or someone. It includes an individual's evaluative beliefs. It is manifested in the form of feelings about others. It refers to an individual's thought processes with special focus on logic and rationality.

It refers to an individual's thought processes with special focus on logic and rationality. It includes an individual's evaluative beliefs.

Identify the true statements about personality. Multiple select question. It lacks a deep core, such as sentiments about authority. It is a relatively unstable set of feelings and behaviors of a person that are influenced by both genetic and environmental factors. It comprises both unique and common characteristics that explain the differences and similarities in people. It seems to be arranged in patterns that are, to some extent, measurable and observable.

It seems to be arranged in patterns that are, to some extent, measurable and observable. It comprises both unique and common characteristics that explain the differences and similarities in people.

Identify the views on the relationship between job satisfaction and job performance. Multiple select question. Job performance is caused by job satisfaction. Job satisfaction is caused by job performance. The job satisfaction-job performance relationship is immune to external factors or variables such as rewards. The job satisfaction-job performance connection is moderated by other variables. Job satisfaction is independent of job performance

Job performance is caused by job satisfaction. Job satisfaction is caused by job performance. The job satisfaction-job performance connection is moderated by other variables.

dentify the primary emotions. Multiple select question. Joy, anticipation, and surprise Sadness and fear Pride, loneliness, and shame Anger and disgust Envy and passion

Joy, anticipation, and surprise Sadness and fear Anger and disgust

_____ is a Big Five personality dimension that reflects the extent to which a person is intelligent, creative, curious, and broad-minded. Conscientiousness Openness to experience Agreeableness Emotional stability

Openness to experience

Identify the different dimensions of emotional intelligence (EI). Multiple select question. Relationship management Self-management Self-awareness Social awareness Self-efficacy Social efficacy

Relationship management Self-management Self-awareness Social awareness

Which of the following statements are true of individual differences? They are important in the study of management and organizational behavior because they directly affect behavior. They affect all areas of organizational activity except productivity and innovation. They have an indirect effect on individual behavior. They have an impact on the success of individuals and their organization.

They are important in the study of management and organizational behavior because they directly affect behavior. They have an impact on the success of individuals and their organization.

Identify the true statements about moods. Multiple select question. They cannot be transferred from one individual to others. They are the strongest, not the mildest, forms or states of emotions. They are long-lasting, low-intensity emotional states. They can be contagious. They act as minute emotional factors that affect day-to-day behavior.

They are long-lasting, low-intensity emotional states. They can be contagious. They act as minute emotional factors that affect day-to-day behavior.

Which of the following should managers do to understand individual differences among employees? Multiple select question. They should promote homogeneity in the workplace in terms of attitudes and abilities. They should observe and acknowledge the differences. They should examine relationships among variables that affect individual behavior. They should exclude cultural differences when interacting with employees.

They should observe and acknowledge the differences. They should examine relationships among variables that affect individual behavior.

Identify the secondary dimensions of diversity. Multiple select question. Work experience Health Affectional orientation Marital status Educational background Physical attributes Religious beliefs

Work experience Health Marital status Educational background Religious beliefs

An individual's talent to perform a physical or mental task is called their _______________.

ability

_____ refers to the emotional part of an attitude and is frequently acquired by learning from peer group members, teachers, and parents.

affect

Mental states of readiness that are learned and organized through experience are known as ______.

attitude

Individuals' knowledge about their environment and themselves is known as _____. valence cognition instrumentality affect

cognition

Individuals' knowledge about their environment and themselves is known as ______. instrumentality affect cognition valence

cognition

A mental state of anxiety that occurs when there is a conflict among an individual's various attitudes and beliefs after a decision has been made is known as _____. instrumentality psychological dysfunction cognitive dissonance burnout

cognitive dissonance

From a research perspective, the Big Five personality dimension that is most closely linked to job performance is Blank______. conscientiousness assertiveness fairness sympathy

conscientiousness

The Big Five personality dimension of Blank______ is the tendency of people to be thorough, responsible, dependable, and organized. conscientiousness extroversion introversion agreeableness

conscientiousness

___ refers to those characteristics that make individuals different from one another.

diversity

The ability to manage one's own and others' emotions in order to guide one's behavior and achieve goals is known as ______ _____(EI).

emotional inteligence

The work and effort to manage one's emotions to keep them under control is called _____ _____.

emotional labor

In the context of the Big Five personality dimensions, Blank______ refers to the ability of people to feel psychologically relaxed, calm, and secure. emotional stability agreeableness extroversion conscientiousness

emotional stability

A state of physiological arousal accompanied by changes in facial expressions, gestures, posture, or subjective feelings is called a(n) _______.

emotions

In the context of the Big Five personality dimensions, people high in extroversion tend to _____. have low levels of job satisfaction enjoy interacting with their co-workers gravitate toward jobs that require minimum social interaction perform better in jobs involving research than in sales jobs

enjoy interacting with their co-workers

A true statement about the cognitive component of an attitude is that ______. it is not related to rationality and logic in any way it is manifested in the form of favorable impressions it is learned from parents, teachers, and peer group members it consists of an individual's beliefs, perceptions, and opinions

it is learned from parents, teachers, and peer group members

The attitude people have about their jobs is known as ______. job satisfaction job perception job embeddedness job depth

job satisfaction

A person's belief that he or she does or does not master his or her fate is specified by the _______ _______ ______ of the person.

locus of control

A relatively stable set of behaviors and feelings that have been significantly formed by environmental and genetic factors is known as an individual's ______ .

personality

In the context of the Big Five personality dimensions, a true statement about people high in openness to experience is that ______. they tend to do well in occupations such as customer service, sales, auditing, and teaching they are usually unimaginative, conventional, and habit bound they are courteous, forgiving, tolerant, trusting, and softhearted they tend to do well in occupations where innovation is critical and change is continuous

they tend to do well in occupations where innovation is critical and change is continuous