Midterm 2 112
When Walt Burdick in the IBM book had the AA carry around dimes and sharpen pencils, we have an example of: a. group think b. suboptimization on a personal level c. "structure, structure, structure" from the book. d. the "culture of no" e. social loafing
*b. suboptimization on a personal level
Time frame, impact of culture, disruption of routine are all: a. cultural barriers b. team threats c. threats to change process d. preventors of power e. all the above
*c. threats to change process
In our organizational structure discussion, two examples of the divisional sturture would be __________ and two examples of the functional structures would be ______________
1. balanced scorecard: fincial, customer, internal business process, learning and growth 2. SWOT: internal: strengths, weakness external: opportunities, threats 3. porter's five forces: suppliers, buyers, substitutes, industry members, potential entrants 4. BCG Growth-Share Matrix: question mark, star, cash cow, dog market share, market growth rate 5. 4P's: price, product, place, promotion
The two theories of discrimination discussed in class were ______ and ______.
Adverse or disparate treatment b. Adverse or disparate impact
The "Strategic Analysis of Wile E. Coyote" was an example of ______ from our class discussion.
Answers: a. SWOT or strategic analysis Correct Answer Reply: We did strenghts and weaknesses in the exercise
The three change strategies we discussed were ______ and ______ and ______.
Answers: a. rational persuasion b. force coercion c. shared powers Correct Answer Reply: From class notes. If just two then one point. Need all three for two points. No points for just one. The key word in this question was "strategies" and not methods.
In class we discussed how we could see the use of the strategic lens in how Lou looked at IBM. The lens of the ______ was identified when we discussed his "Leading by Principles" chapter in the book.
Balanced Scorecard
Which of the following is not one of the types of organizational structures from our class discussion on "planning and controlling":
Centralized-decentralized
The five types of power discussed in class are ______ and we mentioned that the best type of power, as we saw in Lou and Alex as ______ power.
Coercive Legitimate Expert Referent Reward and b. Referent
When Lou was on the plane and got a drink, he was applying the ______ method of change management.
Crossover
Which is the decision-making tool that could be used for an unstructured decision
Delphi
When you "make what you sell" you are using the ______.
Demand chain
In terms why change occurs in class we mentioned we saw an example of ______ when the doctor was in the pediatric intensive care unit of the hospital.
Dissatisfaction with the present situation
The three reasons why change occurs are ______.
Dissatisfaction with the present situation External pressures toward change Momentum toward change
In the beginning of the Duke Hospital case we swathe physician and the patient's parent exhibit ______ as a reason change occurs when the child was having difficulty breathing.
Dissatisfaction with the present situation or something close to that
. A "cash cow" is related to
High market shared and low market growth
______ is the power granted by some authority
Legitimate power
We use the ______ to convert qualitative data to quantitative data for analysis purposes. Answers
Likert scale
We use the ______to convert qualitative data to quantitative data for analysis purposes
Likert scale
Expertise and information efforts are found in the ______ change strategy.
Rational Persuasion
. Of the types of powers that we discussed in class Lou was best characterized by his ______ power
Referent
In the Deloitte case from class, the author made the point that they needed to make the ______ for the program to explain and justify the why they were doing something
Reputation
The term ______ has to do with job design and is used to describe the attributes for work to be done.
SKA Skills knowledge and abilities is ok too
It is important that a job description be made in terms of the related ______.
SKAs or skills knowledge and abilities
The four types of ethics are ______.
Societal Occupational Organizational Individual
The four types of ethics are: ______.
Societal Occupational Organizational Individual - ONE - NO POINT, TWO OR THREE - ONE POINT, NEED ALL FOUR FOR TWO POINTS
. In our discussion ethic, we commented that trust comes from ______.
Stakeholders
When we talk about the "reach of the organization" we are considering the effect the organization has on its ______ and not just its markets for its products or services.
Stakeholders
In the IBM book we saw examples of ______when units of the company did not cooperate with each other such as the hardware units not support the subsequent sales of the IBM software to their customers
Suboptimization
. Even though Lou was not from the IT industry, those at IBM could ______ him because of his reputation - his first approach to management was to "manage by principle."
Trust
The willingness of a person or a group to have confidence in the goodwill and competency of another person or organization even though this willingness puts them at risk is:
Trust
From our class discussion, we use the "test of homogeneity" in: a. ANOVA b. Chi -square c. Probit d. all the answers are correct, the "test of homogeneity" is used in all types of statistical analysis from class
a. ANOVA
The business topic that has to do with only focusing on the process-to-process aspects of the organization and assumes the processes are the limiting factor is: a. BPR b. Restructuring. c. reorganizational movements d. all of the "ing's" e. suboptimization
a. BPR
In the Deloitte case from class, the author made the point that they needed to make the ______ for the program to explain and justify the why they were doing something.
a. Business case
The types of power discussed in class are: ______.
a. Coercive Legitimate Expert Referent Reward
A ______ allows an organization to make decisions faster as the attributes or characteristics of the decision are routine
a. DSS Correct Answer Reply: The DSS is for simple decisions. Structured or programmed decisions were acceptable as well. The key word here was "routine"
The terms reward and political maneuvering and formal authority are related to: a. Force-Coercion b. Rational Persuasion c. Shared Powers d. Component Models e. Managing the process
a. Force-Coercion
The terms "One-to-many relationships" and "pointers" as discussed in class relate to: a. IT b. BPR c. HR d. the component model e. Lou's organizational model
a. IT
Of the strategic lenses we studied in class, the only one that took an industry view was ______.
a. Porters Five Forces The other ones look at the firm and not the industry
Changes in the legal or ownership or operational aspects of an organization would be characterized as: a. Restructuring b. Re-sizing c. Two of the answers provided are correct d. Right sizing e. Downsizing
a. Restructuring
We use a GDS to reduce: a. Undue influence by others on another person choice b. simplifies the math c. much faster than the DSS d. can use pictures and diagrams
a. Undue influence by others on another person choice
In the Duke Hospital case the development of the "clinical pathways" is an example of the use or development of: a. a BPR b. None of the answers are correct. c. threats to the change process d. an ERP e. the component model
a. a BPR
The results of a probit analysis is to test for: a. a binary response b. a continuous response c. a measure of the population variance d. heterogeneity e. differing population means
a. a binary response
In the Deloitte case - "Sometimes it Takes a Revolution" - the author states the importance of the change was supported by a: a. a clear business case b. a clear statement that the firm was facing both legal and social pressures to change c. a clear application of the ethical rules d. none of the answers provided are correct. e. clear stakeholder analysis
a. a clear business case
In the Deloitte case - "Sometimes it Takes a Revolution" - the author states the importance of the change was supported by a: a. a clear business case b. a clear statement that the firm was facing both legal and social pressures to change c. clear stakeholder analysis d. a clear application of the ethical rules e. none of the answers provided are correct
a. a clear business case
the topics or religion, age, and national origin have to do with a. a protected class b. job dsign c. cultural change d. all of the above are correct
a. a protected class
The "decision outcome" approach to decision making and implementation includes: a. activities b. factor analysis c. the requirement for a trial period d. two the answers are correct e. all three answer are correct
a. activities
A quality or attribute that is found in an ERP discussed in class is: a. best practices b. cost-benefit c. horizontal forcer d. optimizing reads
a. best practices
In a probit analysis the result is: a. binary b. a probability rating like 75% c. a value coefficient d. a risk factor
a. binary
In the beginning of the IBM book we saw a good example of a manager dealing with: a. both micro and macro problems b. none of the answers provided were seen in the beginning of the IBM book c. the importance long-term strategic planning d. two of the answers are correct e. the importance of industry knowledge for a manager
a. both micro and macro problems
In our discussion on strategic thinking we saw several examples from IBM in class. The terms from IBM as to what supports their mission and vision was: a. business model b. cash flow measures c. two of the answers provided are correct d. strategic linkage e. alignment or strategic alignment
a. business model
In the original classical conditioning experiments, the meat powder is considered the _______________ .
a. conditioned response. *b. unconditioned stimulus c. unconditioned response d. conditioned stimulus
In the Duke Hospital case the part of the balanced scorecard that was first seen in the case was : a. customer b. financial c. alignment d. coordination e. vision
a. customer
The terms bounded rationality and information symmetry and risk are related to: a. decision environment b. problems solved with the matrix management approach c. the component model d. two of the answers provided are correct e. problems with teams
a. decision environment
The term "Authority" has to do with a. directing the work b. movement along the component model c. the supply chain d. performing the work e. two of the answer provided are correct
a. directing the work
The primary difference between a project and a process is: a. end results b. where the project or process is situated in the organization c. degree of externality to the organization d. all the answers are characteristic of the difference between a project and a process e. degree of complication
a. end results
The four quadrants of the balanced scorecard are ______ and ______ and ______ and ______.
a. financial b. customer c. business processes d. learning and growth
The terms "dispositional" and "situational" are related to: a. fundamental attribution error b. the component model c. "road blocks" from one of the cases in class d. parts of the change management strategies e. none of the answers are correct
a. fundamental attribution
In terms of our discussion on the value chain we introduced the topic of the component business model. The term related to the acquisition of inputs that do not go directly into the finish good is: a. indirect procurement b. channel support c. support analysis d. overhead analysis
a. indirect procurement
Our discussion on "decision rights" was in part an example the broader topic(s): a. management tools b. leadership frameworks c. linear thinking d. process thinking e. two of the answers provided are correct
a. management tools
Which of the following terms is not related to the other terms from one of our discussions in class: a. market alignment b. new structures c. creativity d. new products e. new processes
a. market alignment
The application or purpose of the ANOVA test is to analyze the ___________________ of the populations. a. mean b. reliability or validity c. variance d. Two of the answers provided are correct e. the binary model
a. mean
The terms "organizational structure" and "management control" and "strategy" are all related to ______________ discussed in class. a. organizational architecture b. the Duke hospital business model c. change management d. supply chain interface e. Lou business model
a. organizational architecture
In the HBR article "Sometimes it Takes a Revolution" the author stated that "... women were evaluated on their _____________________; men were evaluated on their ___________________________ a. performance, potential b. client evaluations, peer evaluations c. potential, performance d. two of the answers provided are correct
a. performance, potential
BPR has to do with: a. process issues primarily b. more cultural issues than process issues c. two of the answers provided are correct d. the components during a transformational change
a. process issues primarily
In the IBM book when Lou arrived there was a tendency to measure performance internally rather than by the marketplace. A way to describe this, from terms used in class, would be best by: a. self-referencing groups b. cultural stagnation c. the component model d. two of the answers are correct e. matrix management
a. self-referencing groups
A disciplined approach to only do what matters is a. strategic intent b. from the systems approach c. from the reading on management d. one of the leadership points from the reading
a. strategic intent
In a value chain analysis we see the staff functions in the ______ and the line functions in the ______.
a. supporting activities and b. primary activities
In a value chain analysis we see the staff functions in the ______ and the line functions in the ______
a. supporting activities and b. primary activities. in that order - ONE POINT EACH
The idea of pull is found in: a. target costing b. BPR c. the component model d. shared powers
a. target costing
One of the reasons Lou was able to get IBM to change was: a. there were external pressures for change b. there were internal pressures for change c. there was momuntum for change d. there was redistribution of power
a. there were external pressures for change
The "decision making process" from class includes: a. two of the answers are correct b. all three answers are correct c. courses of action d. results assessment e. managers
a. two of the answers are correct
If you are a "star" you: a. two of the answers provided are correct b. use a lot of cash c. are a new product d. all three answers provide are correct e. generate a lot of cash
a. two of the answers provided are correct
In class we discussed the principal and agent theory and the potential for an expectation gap between the two parties. We mentioned in class to resolve this potential problem, organizations: a. use contracts to set expectations b. none of the answers provided are correct - principal and agent theory states the parties can resolve the conflict c. ask for an outsider to mediate the possible conflict d. set guiding principles for the organization
a. use contracts to set expectations
Which of the following term is not related to the other terms from one of our discussions in class
analysis of options
Which is the decision-making tool that could be used for a structured decision: a. span of control matrix b. DSS c. EIS d. Delphi e. ERP
b. DSS
The terms horizontal and product and matrix management have to do with our discussion on: a. none of the answers provided are correct b. Decision making c. Control d. Transformational change e. the "ing's" from class
b. Decision making
Links the TPS with the operational system: a. Sizing b. ERP c. pointers d. relational search e. BPR
b. ERP
When we combine at TPS and an operation information system we get a(n): a. the generic supply chain b. ERP c. both a technical view and an operation view of BPR d. a value chain e. component model
b. ERP
best practices and single-source of information is gound in a (an) a. value chain support system b. ERP c. TPS d. data curves
b. ERP
A "cash cow" is related to: a. High market share and high market growth b. High market shared and low market growth c. High market share only d. Low market share and high market growth
b. High market shared and low market growth
Which of the following is not part of the "patterns in the enterprise" business model: a. All are parts of the "patterns" in the enterprise from class. b. Managerial Pattern c. Patterns in the Middle d. Buy Side Patterns e. Sell Side Patterns
b. Managerial Pattern
Which of the following is not part of the "patterns in the enterprise" business model: a. Sell Side Patterns b. Managerial Pattern c. Patterns in the Middle d. All are parts of the "patterns" in the enterprise from class. e. Buy Side Patterns
b. Managerial Pattern
The terms expertise and information efforts and empirical arguments are related to: a. Force-Coercion b. Rational Persuasion c. Shared Powers d. Component Models e. Managing the process
b. Rational Persuasion
The willingness of a person or a group to have confidence in the goodwill and competency of another person or organization even though this willingness puts them at risk is: a. Leadership b. Trust c. The basis for one of the powers d. Authority e. Justice
b. Trust
The conceptual supply chain is: a. none of the above are correct b. broader in scope than the physical supply chain - c. narrower in scope than the physical supply chain d. cannot be compared to the physical supply chain
b. broader in scope than the physical supply chain
From our discussion on the balanced scorecard we: a. commented that the "term" balance was used to give approximately equal importance to each component. b. commented that the "term" balance was not used to give approximately equal importance to each component
b. commented that the "term" balance was not used to give approximately equal importance to each component
From our discussion on the balanced scorecard we:
b. commented that the "term" balance was not used to give approximately equal importance to each component.
From our discussion on the balanced scorecard we: a. commented that the "term" balance was used to give approximately equal importance to each component. b. commented that the "term" balance was not used to give approximately equal importance to each component.
b. commented that the "term" balance was not used to give approximately equal importance to each component.
From class the term "exempt" has to do with: a. employee liability b. compensation law c. SKA's d. None of the answers provided are correct. e. protection from the 1964 Civil Rights Act
b. compensation law
Which of the following terms is not related to the other terms from one of our discussions in class: a. timeliness b. effective c. quality d. complete e. relevant
b. effective
The terms "sexual" and "ethnic" are both related to ________________ discussed in class. a. employment screening b. harassment c. discrimination d. Selected classes of applicants
b. harassment
A difference between classical conditioning and operant learning is: a. operant learning is "automatic" and classical condition in not "automatic" b. in operant learning the response time improves c. in classical conditional the response time improves d. classical condition in more tactile e. none of the answers are correct
b. in operant learning the response time improves
A difference between classical conditioning and operant learning is: a. operant learning is "automatic" and classical condition in not "automatic" b. in operant learning the response time improves c. in classical conditional the response time improves d. classical condition in more tactile e. none of the answers are correct
b. in operant learning the response time improves
One of the diagrams from class depicted or showed that competitive strategy comes from a. vision b. industry structure c. fact d. product mix
b. industry structure
The business process reengineering approach is best described as: a. both external and internal to the organization b. operational c. going along the entire length of the component model and not just focusing on one section d. strategic
b. operational
In ____________________ we see performance improving. a. classical learning or conditioning b. opertant learning or conditioning c. cultural acclamation d. both a. and b. are correct e. a. and b. and c. are all correct
b. opertant learning or conditioning
From class, resource acquisition and allocation are topic related to: a. results of the component model b. the substance of decisions c. two of the answers are correct d. the planning process e. the efficiency found in the horizontal management approach
b. the substance of decisions
Impact of culture and loss of existing benefits and disturb existing social networks are examples from class of: a. part of the "change matrix" b. threats to the change process c. reasons why the component model does not work d. none of the answers provided are correct e. examples of why ERP is used
b. threats to the change process
In class we mentioned that the clinical pathways was an example of the ______ of the ______ lens
balanced scorecard
In the beginning of the IBM book we saw a good example of a manager dealing with:
both micro and macro problems
In our discussion on strategic thinking we saw several examples from IBM in class. The terms from IBM as to what supports their mission and vision was:
business model
The star is found in the: a. Porters five forces b. Balanced scorecard c. BCG grow-share matrix d. SWOT e. 4 P's
c. BCG grow-share matrix
In class, the dashboard was used to displays: a. the status in the value chain of a part b. patient status in the Duke Hospital case c. CSF's d. the processing load on a computer system
c. CSF's
Which of the following is not one of the types of organizational structures from our class discussion on "planning and controlling": a. Functional b. Problem solving c. Centralized-decentralized d. Divisional
c. Centralized-decentralized
Which is the decision-making tool that could be used for an unstructured decision: a. process alignment tool b. ERP c. Delphi d. span of control matrix e. DSS
c. Delphi
When we combine at TPS and an operation system we get a(n): a. a value chain b. the generic supply chain c. ERP d. both a technical view and an operation view of BPR e. component model
c. ERP
Which of the following was not one of the organizational structures we saw in class? a. divisional b. functional c. Linear d. matrix e. All these structures were discussed in class
c. Linear
In the Deloitte case - "Sometimes it Takes a Revolution" we saw the change strategy(ies) of a. BPR b. Incremental rather than Transformational c. Rational Persuasion d. Force-Coercion e. Two of the answers are correct
c. Rational Persuasion
The terms referent and beliefs and participative efforts are related to: a. Force-Coercion b. Rational Persuasion c. Shared Powers d. Component Models e. Managing the process
c. Shared Powers
When a manager and the owner have a conflict over rewards, we have an example of: a. conflict resolution b. interest versus position c. agency and principle theory d. alignment dynamics e. all the the answers are correct
c. agency and principle theory
if you are subject to disoarate or adcerse impact, you: a. are subject to problems along the supply chain b. are subject to problems in the business process model c. are subject to some form an employment discrimination d. have an opportunity to apply the balanced scorecard e. none of the above are correct
c. are subject to some form an employment discrimination
In our discussion on organizational structure we commented that centralization and decentralization had to do with: a. responsibility b. degree of autonomy c. authority d. levels in the organization e. delegation
c. authority
Which of the following was one of the tools used by by Dr. Meliones at Duke Chirldrens Hospital: a. value chain b. classical learning c. balanced scorecard d. supply chain analysis e. both c. and d. were used
c. balanced scorecard
The terms "expected" and "observed" are from: a. probit b. adverse impact c. chi square d. team assessment tools e. the Deloitte case on how offices were ranked
c. chi square
In the IBM book, Lou said the solution was about: a. a new strategy b. new products c. execution d. alignment
c. execution
From the IBM book, Lou felt strategy was best supported by: a. vision b. innovation c. facts d. variety
c. facts
The terms develop and diffuse and integrate are related to our discussion on: a. projects b. ERP c. innovation d. productivity e. decision making
c. innovation
The term "SKA" has to do with: a. the Deloitte case b. Information technology c. job design d. ERP e. value chain
c. job design
The topic from class on "decision rights" was from the topic of:
c. management tools
The topic from class on "decision rights" was from the topic of: a. SPC b. the component business model c. management tools d. information technology e. strategic thinking
c. management tools
In our discussion on change management in class we used the term "low hanging fruit" to describe: a. dynamics of change b. IBM's method for change c. momentum toward change d. none on the answers are correct e. resistance to change
c. momentum toward change
In Gerstner's book, for IBM he stated that IBM: a. needed a new type of customer b. needed a new vision c. needed to execute its current vision and mission d. all the answers provided are correct
c. needed to execute its current vision and mission
The "decision making tool" discussed in class that uses several iterations of questioning is the: a. ANOVA b. the team assessment tool c. none of the answers are correct d. The McKinsey analysis tool - Not the MECE tool, the other tool.
c. none of the answers are correct
span of control has to do with: a. supply chain management b. learning c. number of direct reports d. strategy setting
c. number of direct reports
The business process reengineering approach is best described as: a. strategic b. going along the entire length of the component model and not just focusing on one section c. operational d. both external and internal to the organization
c. operational
From class we mentioned that at IBM when the hardware sales force did not follow up with the software salesforce we had an example of: a. the component model b. two of the answers are correct c. suboptimization d. matrix management e. ERP
c. suboptimization
The results of a probit analysis is to test for: a. a continuous response b. none of the answers provided are correct c. success or failure d. a measure of the population variance e. both "success or failure" and differing population means.
c. success or failure
from class, the terms planning and scheduling work, assigning tasks, and training are related to: a. change management b. solutions to suboptimization c. team tasks d. stakeholder analysis
c. team task
From our discussions in class, we can see in the Duke Children Hospital case the use of ________________ to remove barriers among people. a. rightsizing b. personal responsibility c. teams d. all the above can been seen
c. teams
Cash generation as to do, when we consider the strategic lenses, with: a. target markets b. two of the answers provided are correct c. the BCG growth-share matrix d. all three answers provided are correct e. high market share
c. the BCG growth-share matrix
In class the idea of "managing by principle" was from: a. the Duke case. b. the Deloitte case c. the IBM book d. our discussion on ethics e. our discussions on protected classes.
c. the IBM
. To study teamwork, Southwest airlines studied: a. none of the answers provided are correct b. the military c. the Indy 500 d. the Olympics e. the Chicago Bulls
c. the Indy 500
In the Duke Hospital case, the physician used: a. the 4 P's b. the value proposition c. the balanced scorecard d. the component business model e. SWOT
c. the balanced scorecard
From the IBM book an example of how Lou wanted to move from a process culture was: a. his use of the corporate airplanes b. his open-door policy c. the click heard around the world d. Operation Intergration
c. the click heard around the world
Core competencies and outsourcing are topics from: a. value chain b. two of the answers provided are correct c. the component business model d. the matrix management system - the benefits e. both of the supply chain
c. the component business model
The "patterns in the middle" middle is found in the : a. the change area first addressed by Lou b. Deloitte case when they addressed the manages have staff and also reporting the audit partners c. the component business model d. what is changed with downsizing or smartizing or rightsizing e. value chain 15
c. the component business model
From class, resource acquisition and allocation are topic related to: a. the efficiency found in the horizontal management approach b. results of the component model c. the substance of decisions d. two of the answers are correct e. the planning process
c. the substance of decisions
The test of homogeneity is: a. used in team analysis b. used to separate populations c. two of the answers are correct d. a difference between project and processes. e. found in ANOVA
c. two of the answers are correct
The advantage of the chi-square model is: a. all data is comparable b. data does not get "stale" c. use observational data d. small data sets e. generally error freee
c. use observational data
When Lout used the "click heard round the world" he was signaling his use of the ______ change method.
cross over
From our discussion on the IBM book, what did Lou mention was the most important component of a business to be successful?
culture
In the Duke Hospital case the part of the balanced scorecard that was first seen in the case was
customer
Porter's Five Forces are: ______
customers suppliers new entrants substitutes industry rivals
. In the IBM book when Lou reduced the price of some of the major IBM products, we could say he was using the ________________ strategic lens. a. value chain b. SWOT c. BCG growth-share matrix d. 4 P's e. balanced scorecard
d. 4 P's
In the IBM book when Lou reduced the price of some of the major IBM products, we could say he was using the ________________ strategic lens. a. value chain b. SWOT c. BCG growth-share matrix d. 4 P's e. balanced scorecard
d. 4 P's
. Which of the following is not one of the types of organizational structures from our class discussion on "planning and controlling": a. Divisional b. Functional c. Problem solving d. Centralized-decentralized
d. Centralized-decentralized
Expected and observed are found in: a. two of the answers are correct b. Probit c. classical learning d. Chi-square e. ANOVA
d. Chi-square
Which of the following best describes Lou's approach to IBM: a. All were seen to describe his "best" approached to differing problems b. Supply chain c. his use of the matrix management approach d. Demand chain e. Two of the answers provided are correct
d. Demand chain
From the class the case related to "adverse impact" was from: a. Anaconda Metals, Inc. b. The City of Seattle c. a class action suit naming several companies d. Duke Power e. The University of Michigan
d. Duke Power
Which of the following is not related to the other terms: a. Decisional b. Interpersonal c. Informational d. Insightful
d. Insightful
Which of the following is not related to the other terms: a. Force-Coercion b. Rational Persuasion c. Shared Powers d. Mission and Vision
d. Mission and Vision
The willingness of a person or a group to have confidence in the goodwill and competency of another person or organization even though this willingness puts them at risk is: a. Authority b. Justice c. Leadership d. Trust e. The basis for one of the powers
d. Trust
The results of a probit analysis is to test for: a. differing population means b. a measure of the population variance c. a continuous response d. a binary response e. heterogeneity
d. a binary response
As a staff member in an organization your have two bosses in: a. the span of control model b. all the answers provided are correct c. the component business model d. a matrix management structure e. both the vertical and horizontal structure
d. a matrix management structure
Which of the following term is not related to the other terms from one of our discussions in class: a. action b. outcomes c. process d. analysis of options e. managers
d. analysis of options
. In the reading for this exam, the one strategic lens that was explicitly used was: a. the four p's b. Two of the lenses were explicitly used c. BCG d. balanced scorecard e. Porter's five forces
d. balanced scorecard
the conceptual supply chain is: a. broader in scope than the physical supply chain b. narrower in scope than the physical supply chain c. can includes some of the physical supply chain components d. both a. and c. are correct e. none of the above are correct
d. both a. and c. are correct
In the IBM book, the marketing meeting had an example of: a. matrix management b. decentralization c. delegation d. centalization
d. centalization
From our discussion on the IBM book, what did Lou mention was the most important component of a business to be successful? a. organizational alignment b. strategic thinking c. financial stability d. culture
d. culture
From our discussion on the IBM book, what did Lou mention was the most important component of a business to be successful? a. strategic thinking b. organizational alignment c. two of the topics were mention in the book as being the right mix for success d. culture e. financial stability
d. culture
resource acquisition, allocation, and utilization has to do with the topic from class of: a. feasibly b. BPR c. conflict d. decision making e. all the above are correct
d. decision making
The phrase fair and equable distribution of benefits and harms has to do with: a. rightsizing b. strategic fit c. teams d. ethics e. all but a. are correct
d. ethics
The terms develop and diffuse and integrate are related to our discussion on: a. ERP b. decision making c. projects d. innovation e. productivity
d. innovation
A fair and equable distribution of benefits and harms is a characteristic or benefits of the: a. two of the answers provided are correct b. matrix approach c. problems solved with delegation d. justice rule e. the component model
d. justice rule
Operant conditioning can seen as: a. learning due the consequences of actions by other b. both answers provided are correct c. neither answer provided are correct d. learning due to the consequences of our actions
d. learning due to the consequences of our actions
In the ____________________ structure you would have to report to two individuals: a. BCG b. team c. component business model d. matrix management structure e. DSS system
d. matrix management structure
In our discussion on "decision rights" which word does not fit: a. recommend b. agree c. input d. output e. perform
d. output
In the HBR article "Sometimes it Takes a Revolution" the author stated that "... women were evaluated on their _____________________; men were evaluated on their ___________________________ a. potential, performance b. client evaluations, peer evaluations c. two of the answers provided are correct d. performance, potential
d. performance, potential
In the HBR article "Sometimes it Takes a Revolution" the author stated that "... women were evaluated on their _____________________; men were evaluated on their ___________________________ a. potential, performance b. client evaluations, peer evaluations c. two of the answers provided are correct d. performance, potential
d. performance, potential
The effectiveness-efficiency tradeoff is found in: a. the chains b. change management c. teams d. projects
d. projects
A disciplined approach to only do what matters is a. one of the leadership points from the reading b. from the reading on management c. from the systems approach d. strategic intent
d. strategic intent
In the hospital article the comment was made that staff moved from a "mission-bound" focus to a "goal-oriented" focus. The change is best described as addressing the issue of: a. delegation b. span of control c. communications d. suboptimization e. abdication
d. suboptimization
When Walt Burdick in the IBM book had the AA carry around dimes and sharpen pencils, we have an example of: a. social loafing b. group think c. the "culture of no" d. suboptimization on a personal level e. "structure, structure, structure" from the book.
d. suboptimization on a personal level
Impact of culture and loss of existing benefits and disturb existing social networks are examples from class of: a. reasons why the component model does not work b. part of the "change matrix" c. examples of why ERP is used d. threats to the change process e. none of the answers provided are correct
d. threats to the change process
The "decision making process" from class includes: a. courses of action b. managers c. all three answers are correct d. two of the answers are correct e. results assessment
d. two of the answers are correct
We saw that Mintzberg summarized his view of managers, from our class discussion in a: a. diagram b. linear process c. typology d. two of the answers are correct e. all three answers are correct
d. two of the answers are correct
In class we discussed the principal and agent theory and the potential for an expectation gap between the two parties. We mentioned in class to resolve this potential problem, organizations: a. none of the answers provided are correct - principal and agent theory states the parties can resolve the conflict b. set guiding principles for the organization c. ask for an outsider to mediate the possible conflict d. use contracts to set expectations
d. use contracts to set expectations
From class a CSF such as headcount can be found on a
dashboard
The term "Authority" has to do with
directing the work
Thinking about how Lou "fixed" IBM and topics from the class, which of the following was most evident in the book? a. Power b. Ethics c. Two of the answers are correct d. Centralization e. BPR
e. BPR
Which of the following is not a component of strategic thinking from class? a. A systems perspective b. Thinking in time c. Intelligent opportunism d. Hypothesis-driven e. Business modeling
e. Business modeling
In the Duke Hospital case the development of the "clinical pathways" is an example of the use or development of: a. None of the answers are correct. b. threats to the change process c. an ERP d. the component model e. a BPR
e. a BPR
In the explanation of operant conditioning, the example had to do with: a. two of the answers provided are correct b. a rat c. a dog d. a human e. a cat
e. a cat
The term we used in class to characterize IT was: a. a base tool b. a horizontal forcer c. a critical technology d. a pervasive tool e. an enabling technology
e. an enabling technology
In our discussion on strategic thinking we saw several examples from IBM in class. The terms from IBM as to what supports their mission and vision was: a. two of the answers provided are correct b. cash flow measures c. alignment or strategic alignment d. strategic linkage e. business model
e. business model
A fair and equable distribution of benefits and harms is a characteristic or benefits of the: a. the component model b. problems solved with delegation c. matrix approach d. two of the answers provided are correct e. justice rule
e. justice rule
From our discussion in class such as the Baxter case, the ideas of tiers such as "Tier 3"or "Tier 2" was that the tiers were: a. part decision making process b. part of the value proposition c. part of the component model d. part of the value chain e. part of the supply chain
e. part of the supply chain
The phases of change management include: a. all of the answers provided are correct b. hypothesis testing c. reconciliation d. assessment e. refreezing
e. refreezing
Planning and scheduling work and assigning tasks and quality control are examples of: a. horizontal management b. ways to limit the span of control c. the flow in the component model d. the decision making model e. team tasks
e. team tasks
Planning and scheduling work and assigning tasks and quality control are examples of: a. ways to limit the span of control b. the decision making model c. horizontal management d. the flow in the component model e. team tasks
e. team tasks
Timeliness and quality, from class, are parts of: a. the value chain b. the decision making definition c. business case d. strategic lenses e. the attributes of information in the IT environment
e. the attributes of information in the IT environment
Timeliness and quality, from class, are parts of: a. the value chain b. the decision making definition c. the component business model d. strategic lenses e. the attributes of information in the IT environment
e. the attributes of information in the IT environment
Which of the following terms is not related to the other terms from one of our discussions in class:
effective
In the IBM book, Lou said the solution was about:
execution
The power that Lou lacked at IBM was ______ power
expert
In the Duke Hospital case, that the insurance companies saw the higher cost per case at Duke compared to other hospitals was one of our examples of ______ in our discussion on change management
external pressures towards change correct answer: External pressures for change - this was the example we did in class on the exercise on change management at the hospital.
The terms develop and diffuse and integrate are related to our discussion on:
innovation
A fair and equable distribution of benefits and harms is a characteristic or benefits of the:
justice rule
Which of the following terms is not related to the other terms from one of our discussions in class:
market alignment
In our discussion on change management in class we used the term "low hanging fruit" to describe:
momentum toward change
In the Deloitte case, they applied the ______ rule to make sure women and as much an opportunity as men in the firm.
moral rights or justice Correct Answer Reply: Moral rights is the better answer as it is about protecting rights. Justice rule was acceptable as well. We were asking for a "rule" here
In class we mention that the ______ was the verb or dynamic version of the organizational chart.
organigraph
The two change management methods we studied in class were the ______ and the ______.
phase method and b. crossover method
The ethical rule that is closest to the idea of transparency is the ______.
practical rule
The four types of ethics are: ______.
societal organizational occupational individual
four types of ethics are
socital, occupationalc operational, individual
from our discussion on ethics, employees and customer and manageers are examples of
stakeholders
A disciplined approach to only do what matters is
strategic intent
The results of a probit analysis is to test for:
success or failure
Porter's Five Forces are: ______
suppliers, buyers, substitutes, industry members, potential
In the terms of the methods of change management, the "click heard round the world" would best be an example of ______ method.
the crossover approach Correct Answer Reply: He had the manager move from a one-way presentation approach to a two-way conversation during the meeting. It happened right away. The question was about "methods": crossover or phase - crossover is the correct response
Impact of culture and loss of existing benefits and disturb existing social networks are examples from class of:
threats to the change process
Loss of existing benefits and threat to position power and disruption of routine are examples of ______.
threats to the change process
In terms of organizational structures, the idea of having just one boss is ______.
unity of command
