Mindtap Chapter 14 Quiz

A company produces 750 bicycles in one week. The labor used to make the bicycles was 400 hours. The next week, output was 710 bicycles using 360 hours. What was the change in labor productivity? a) Decreased by 2.4% (WRONG) b) Decreased by 3.3% c) Increased by 5.2% d) Increased by 1.9%

?

Which of the following is focused on promoting the sharing of environmental responsibility along the supply chain? a) Single-factor productivity measures b) Balanced Scorecard c) GSCM d) SCOR

c) GSCM

Companies typically like to design scorecards that fit their business and industry. As a result there are now software applications that can help companies design scorecards that fit their individual needs. These web-based balanced scorecard applications are often referred to as: a) Performance dashboards b) Executive Barometers c) SCOR Boards d) E-Cards

a) Performance dashboards

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date? a) Supply chain delivery performance b) Supply chain cash-to-cash cycle time c) Supply chain perfect order fulfillment performance d) Total supply chain management costs

a) Supply chain delivery performance

When utilizing performance standards, the difference between the standard and the actual performance is called the: a) Productivity Gap b) Performance Variance c) Organizational Variance d) Certified Variance

b) Performance Variance

The Balanced Scorecard framework consists of four perspectives: financial perspective, human resources perspective, inventory perspective, and the logistics perspective. True False

False

A company produces 300 bicycles every day. Each bicycle is worth $250. The inputs used to make those bicycles are labor, materials, and machine costs. The company pays their employees a total of $10,000 per day, the materials to make each bicycle cost $50, and the cost to operate the machines is $3000 per day. Based only on the data provided, what is this company's total productivity for one day? a) 0.77 b) 2.68 c) 0.33 d) 1.31

b) 2.68

Nowadays, successful supply chains are those that in the face of ever changing customer needs can continue to: a) Increase the number of suppliers used b) Deliver the right combination of cost, quality, and customer service c) Eliminate the need for performance metrics d) All of these choices are correct.

b) Deliver the right combination of cost, quality, and customer service

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour. a) Once performance goals are reached, incentives to improve may disappear b) Employees are driven to work so fast they may make defects c) Employees and managers may falsify production records d) All of these choices are correct.

d) All of these choices are correct.

Dominant companies within a supply chain can use their buying power to: a) Eliminate the need for performance metrics b) Motivate customers to change their buying preferences c) Increase organizational productivity d) Leverage demands for supplier conformance to its supply chain requirements

d) Leverage demands for supplier conformance to its supply chain requirements